A journey towards true partnership - NBTA · The A.P. Moller – Maersk Group ! Present in more...
Transcript of A journey towards true partnership - NBTA · The A.P. Moller – Maersk Group ! Present in more...
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Maersk Procurement
A journey towards true partnership
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A.P Moller – Maersk
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Introduction
Mette Christensen Global Head of Travel and related activities A.P. Møller – Mærsk A/S European Travel Manager of the Year 2011
Experience:
! Commercial Director Scandinavia Carlson Wagonlit
! Strategic Director of Supplier Relations Reed & MacKay
! Scandinavian Travel Manager McKinsey & Company
! Country Manager DFDS Travel
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The A.P. Moller – Maersk Group
! Present in more than 130 countries ! Approximately 117,000 employees ! Annual revenue MUSD 60,230 (2011) ! Profit MUSD 3,377 (2011) ! Some 70,000 shareholders ! Controlling stake held by A.P. Møller and Chastine Mc-Kinney Møller
Foundation
Container activities Terminal
activities
Oil and gas activities
Tankers, offshore and other shipping
activities
Retail activity Other businesses
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Fleet and other assets
1,400 ships 60 container terminals
115 platforms and rigs 900 offices
1,100 retail activity + 3 million containers
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Credit Cards/
Travel Insurance
Rental Cars/ Ground
transportation
Corporate & Marine
Air Fares
Conferences
Events
Supplier Relationship
Management
Travel Policies
T&E expense handling Travel Agencies
Category
Management
Sourcing
Travel Category Activities
Hotels
Demand
Management
Office Supplies Relocations
Company Cars Promotional Items
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Why a centralised Travel Strategy?
! A portfolio of benefits:
! Transparency of spend ! Leverage of the Group’s spend ! Security and knowledge of travellers whereabouts ! Savings of min 10% ! Simplification of travel settlements and cash handling via a
corporate credit card with corporate liability
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Improving APMM’s TCO on global travel activities by 10% (estimated spend MUSD 400) by end 2012, whilst improving
operational activities with 20%, ensuring a truly global coverage
Travel vision
Strategic Enablers
Travel Vision
Global credit card with corporate liability
Executive
Mandate
Demand
Management
Travel Management Strategy
Strategic
Travel
Centres
BU KPI
Measurement
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Location: Madison, NJ, US
Location: Sao Paulo, BR
Location: Copenhagen, DK
Location: Doha, UAE
Location: Cape Town, ZA
Location: Shanghai, GC
Location: Singapore, SG
Travel Centres - locations
Location: Mexico City, MX
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Challenges
! When is a mandate really a mandate?
! Too much desk and not enough travel
! Keeping momentum
! Vast number of stakeholders with different cultures
! Number of resources needed
! Keeping focus on strategic developments and not just on operational issues
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Structured Supplier Relationship Management
! Category strategies
! Tier classification
! Dedicated Category Managers on Strategic Partners
! Genuine interest in the Partner - commitment is needed
! Short and long term Business Plan including fulfilment of KPIs on both sides – help each other to become successful
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Where is Travel Management heading....
! Travel managers need to create value ! Internally (select stakeholder groups and key messages) ! Externally (be a valued customer )
! Procurement driven decision making
! Be ready for the upturn, and plan for a continued downturn
! Centralisation