AHEALTHIER,REWARDED

YOU.

We build cultures of health.

welcomeWithout good health, you can’t be your best self – at home,

at work or at play. That’s why PG&E has teamed up with

Provant Health Solutions to provide you with a one-stop

shop health advocacy and wellness program.

Provant is a nationally accredited, independent health and

wellness company. Provant’s programs are designed to

support you in maintaining or improving your health and to

help you navigate the complicated health care system.

This kit explains each part of the program: what it is, how to

access it, and how you earn Health Account credits as part

of the new Health Account Plan (HAP).

We hope that you take advantage of this health advocacy

and wellness program to get the support you need to

reduce your health risks, achieve your goals and ensure

quality care when you need it most.

A healthier you is important, and it can only start in one place: YOU.

Ready. Set.Health.

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how it works

HEALTH ADVOCACY SERVICES

HEALTH SCREENINGS

TOBACCO-FREE PROGRAM

TELEPHONIC HEALTH COACHING

HEALTH & WELLNESSPORTAL

HEALTH RISK QUESTIONNAIRE

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Beginning October 1, 2012, PG&E and Provant are offering the programs below to Management and Administrative & Technical employees as part of their Health Account Plan.

TO HELP YOU NAVIGATE the complex health care system, identify quality providers and centers of excellence for high risk conditions, or resolve a billing issue.

SEVERAL OPTIONS AVAILABLE for you to conveniently check key health indicators like your cholesterol, blood pressure and blood sugar. If you complete the screening, you will earn $250/single or $500/family for your Health Account.

TOBACCO TESTING is offered as an optional test at PG&E-sponsored health screenings. If you test negative or complete Provant’s tobacco cessation program, you will earn $250/single or $500/family for your Health Account.

OFFERS ONE-ON-ONE SUPPORT to help you meet your health goals.

AVAILABLE 24/7 from any computer, log in to Provant’s web portal to schedule a health screening and access tools, exercise and diet trackers, workshops, a health library, online challenges and more.

THIS CONFIDENTIAL, 15-MINUTE QUESTIONNAIRE, hosted by Provant, gives you a snapshot of your current health, habits and well-being.

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In-network, out-of-network, a new diagnosis, multiple treatment

options, deductibles, co-insurance, Health Account credits: the

health care system can be difficult to navigate.

That’s why PG&E has teamed up with Provant to provide a one-stop

shop for all your health care questions. Advocates help you find

in-network providers and access the quality care you need. They

are available if you are concerned about a treatment or diagnosis,

if you are not clear on what to do next, or if you do not have all of

the information that you feel you need. Advocates also help with the

paperwork, such as explaining claims or resolving billing issues.

With just one number, you and your family have the health answers

you need. Advocates are available Monday through Friday, 5 a.m. to

4 p.m. Pacific time, at (866) 271-8144. You are also able to access

them on the Health & Wellness portal at https://pge.provantonline.

com. See page 13 for more services available through the portal.

advocacy

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(866) 271-8144https://pge.provantonline.com

Health screenings give you important information about your health numbers. Numbers outside the ideal range can indicate that you are at a greater risk for heart disease, diabetes and other conditions before you show any symptoms. Screenings can help you to identify your health risks and set health goals that may prevent these conditions. Fasting is not required for health screenings.

If you are enrolled in PG&E’s medical plan and participate in the annual health screenings and the tobacco-free program, you can earn additional Health Account credits which, when coupled with your automatic deposit, can reduce your medical plan deductible to zero every year.

What do the health screenings include?

Health screenings provided by Provant include a non-fasting finger stick to check your cholesterol and glucose, a blood pressure screening, a Body Mass Index (BMI) screening measured by height and weight, and an optional tobacco screening done by mouth swab to check cotinine levels.

Health screenings provided by your health care provider cover the cholesterol and glucose, blood pressure, and BMI screenings. Tobacco screening will need to be done separately at an onsite event.

If you participate in the health screening, you earn $250/single and $500/family in your Health Account.

health screenings

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PG&E Health Screening Options beginning October 2012.Your results are completely confidential and will not be shared with PG&E.

Option 1: Onsite Health Screening Event

Where: Onsite events are scheduled at worksites where a volunteer site contact can guarantee 16 or more participants. If you don’t see a screening scheduled at your worksite, email wellness@pge.com to volunteer to coordinate an event at your site. Events can be scheduled 7 days a week, 24 hours a day.

How: Go to https://pge.provantonline.com and check the Health Screening Schedule Blog to find an event near you along with how to register. You must schedule an appointment online at least 24 hours ahead of time. The screening takes approximately 25-30 minutes per participant.

Results: Provided immediately onsite by Provant’s health coach. Tobacco results available online 2-3 weeks after event.

Option 2: Concierge Service Health Screening

Where: Individual screenings can be scheduled at your home or office and can also be coordinated for smaller groups (2-15 participants) at your worksite. Available Monday through Friday, 6 a.m. to 6 p.m. Pacific time. How: Call Provant at (866) 271-8144 at least two weeks in advance to schedule an appointment. The screening takes approximately 25-30 minutes.

Results: Available online 2-3 weeks after event.

Option 3: Your Health Care Provider Conducts a Screening

Where: Get the screening from your health care provider during an office visit. Tobacco screening will need to be done separately at an onsite event.

How: Download form from https://pge.provantonline.com and bring to your health care provider to complete and fax to Provant at (401) 398-1708. Please check with your health care provider on how to prepare for your screening. For a tobacco screening, go to https://pge.provantonline.com and check the Health Screening Schedule Blog to find an event near you. You can get the tobacco screening on a walk-in basis, no registration required.

Results: Provided to you by your health care provider.

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Tobacco use, including chewing tobacco and snuff, is the second leading cause of death and is the leading cause of preventable disease and premature death in the United States. On average, tobacco users die 13 to 14 years earlier than non-tobacco users.

Testing for tobacco use is an optional test offered during our onsite or concierge health screenings. If you test negative for tobacco use, you can earn $250/single or $500/family for your Health Account.

If you test positive or you opt out of the screening because you currently use tobacco, you can still earn the $250/single or $500/family for your Health Account by completing Provant’s tobacco cessation program.

The five-week telephonic comprehensive tobacco cessation program is conducted by a certified tobacco cessation specialist who helps you improve your health by teaching you the necessary behavior skills required to achieve a tobacco free life. Nicotine replacement therapy is available to compliment the program.

To receive your 2013 Health Account credits in January, enroll in the Provant tobacco cessation program no later than October 31, 2012.

For your Health Account credits:Complete the health screening and test negative for tobacco or complete the Provant tobacco cessation program by December 19, 2012, and you will receive your Health Account credits by January 1, 2013. However, screening events will be held from January through September of 2013 for you to participate and earn credits for 2013. In the fourth quarter of 2013, you can participate in a screening and earn your credits for 2014.

tobacco-free program

health coaching

In Provant’s health coaching program, you’ll be teamed up with a

dedicated health coach and you’ll start by setting goals based on your

health risks, needs and interests.

To participate in health coaching, call Provant at (866) 271-8144 to

schedule your first health coaching call. Health coaching appointments

are available Monday through Friday from 7 a.m. to 7 p.m., all time

zones.

During your first appointment, you and your health coach will

determine the number of follow-up appointments needed to meet

your health goals and you will be able to choose to continue by phone

or with scheduled secure messaging appointments online.

After your first appointment, your coach will follow up with you at

regularly scheduled appointments to check your progress on meeting

your goals, answer your questions, provide suggestions and help you

overcome any obstacles.

Call to schedule: (866) 271-8144Health coaching appointments are available Monday through

Friday from 7 a.m. to 7 p.m., all time zones. Coaching follow up appointments can be by phone or online at: https://pge.provantonline.com

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health & wellness portalProvant’s Health & Wellness portal offers a variety of tools and

trackers available whenever you have time. Anything you view,

participate in or enter into the portal is completely confidential.

• Wellness Workshops on a variety of health topics

• Health tools such as meal planners, exercise planners, daily food

logs and physical activity logs

• A health library and health calculators

• The “Ask the Dietitian” and “Ask the Trainer” tools, which allow

you to send questions to experts in nutrition and exercise

• The Health Risk Questionnaire, which helps you identify any

health risks and create a personalized plan to help you on your

path to better health or to maintain your current good health

• View schedule and registration instructions for health screenings

and flu shots

To access the Health & Wellness portal, go to:

https://pge.provantonline.comUnder “First Time Users” in the bottom right, go to “Click Here to

Sign Up.” Fill out the registration form to get your user name and

password.

health risk questionnaireThe Health Risk Questionnaire offered by Provant is a totally private,

15-minute survey that asks about your current health, diet, fitness,

safety and general lifestyle. If you have completed your health

screening, the results will be pre-populated to ensure that your

results are based on the most accurate data.

The results of the Provant Health Risk Questionnaire are

completely confidential.

Completing this survey will help you and your health coach

understand your current health and provide you with a

comprehensive report and recommended resources and workshops

to address your health risks.

To take the Provant Health Risk Questionnaire, log in to the Health

& Wellness portal at https://pge.provantonline.com and complete

the registration. After you have logged in, on the left side, find the

“Health” heading and click on “Health Risk Questionnaire.” Once

complete, you will immediately receive your personal outcomes

report with active links to portal tools and features to help you

address any health risks you may have.

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frequently asked questionsWELLNESS PROGRAM

Who is eligible to participate in the wellness program?All PG&E Management and A&T employees and their spouses or domestic partners are eligible to participate in the program, however, health screenings and tobacco-free tests are only available to employees to earn credits for a Health Account.

Do I have to participate in the wellness program?No, participation is voluntary. However, in order to receive additional Health Account credits, you must participate in a Health Screening (additional $250 for single coverage, $500 for family coverage) and test tobacco free or complete Provant’s tobacco cessation program (additional $250 for single coverage, $500 for family coverage).

How is employee privacy and confidentiality protected in the wellness program?Provant’s clinicians will administer the health screenings and track the data with the utmost privacy and in full accordance with all state and federal regulations, such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Will PG&E receive a copy of my results?No. PG&E will not receive any individual data – all data is provided on an aggregate level. All individual results are strictly confidential. Provant adheres to HIPAA regulations.

Will my results affect my eligibility for any benefits?No, your results will not affect your eligibility for any type of PG&E-sponsored benefit.

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HEALTH ADVOCACY

Who is eligible to participate in this program?All PG&E Management and A&T employees and their families are eligible to participate in health advocacy.

What services does the Health Advocacy program include?There are many benefits to participants. These include, but are not limited to, the following:

Easy access to valuable health information, education and personal support to help you make changes that can positively influence your health; assistance locating quality doctors, hospitals and centers of excellence covered by your health care plan; and timely resolutions of health care billing and claims disputes, followed up by reports of the results and answers to any further questions you may have.

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frequently asked questionsHEALTH SCREENINGS

What will be measured at the onsite health screening events?The onsite health screening will measure cholesterol, glucose (blood sugar), height, weight, body mass index (BMI), and blood pressure. Provant’s team will only collect a few drops of blood from your finger to test your cholesterol and glucose. Fasting is not required.

What types of health risks do these screenings predict? • Total cholesterol is one of the major risk factors for heart disease.• HDL is the “good” cholesterol, the type of lipoprotein that removes the

“bad” cholesterol (LDL) from your body.• Total cholesterol cardiac risk ratio is the calculation of the amount of

good cholesterol (HDL) to total cholesterol (TC). Understanding your cholesterol level is an important tool in evaluating whether you are at risk to develop coronary artery disease.

• Glucose level indicates your risk for developing diabetes.

Do I need to fast for the health screening? No, you may eat as usual, but please drink plenty of water as being properly hydrated will help with the screening.

How long will the screening take? The screening will take approximately 25 to 30 minutes per participant.

Can my spouse participate in the screening? Dependents and spouses don’t have access to the free onsite and concierge screenings but they can get free annual physicals and free preventive services under the PG&E-sponsored health plan through their primary health care provider. Your participation in the health screenings earns credits for the entire family.

Do I have to pass the health screening to get my Health Account credits?No, there is no “pass or fail” for the cholesterol, glucose, blood pressure, BMI, and body fat screenings. You’ll earn Health Account credits simply for participating in the health screening.

What will I receive at the onsite screening event? You will receive your personal screening results as well as the normal ranges for each screening. In addition, you will receive a detailed educational brochure about each of the screenings and how to interpret your results. You will be encouraged to enroll with a health coach. Your health coach will provide a one-on-one, confidential coaching session that will include guidance for creating a personal health action plan, with actionable items that you may begin working on immediately. The health coach identifies health risks that may require follow-up with your primary health care provider; encourages participation in follow-up wellness programming; and provides you with a road map for improving or maintaining your current health. How do I register for a health screening provided by Provant?Visit the Health Screening Schedule Blog for more information on events and how to register. For a concierge service health screening, call Provant at (866) 271-8144 to schedule an appointment.

If I have recently been to my health care provider, do I have to participate in a health screening? If you have been to your health care provider and lab work was completed, you may submit a Health Screening Results form in lieu of completing a screening. Obtain the form from the portal at https://pge.provantonline.com. Have your health care provider complete and return to Provant by December 19 to receive your Health Account credits in January for 2013. You are responsible for any charges incurred by electing this method of screening. Tobacco screening will need to be done separately at an onsite event.

Can I just walk in to an onsite screening?No, appointments are required for the screenings, however, tobacco-only screenings are available on a walk-in basis.

How do I earn credits?You earn Health Account credits by participating in a health screening and testing negative for tobacco or completing the Provant tobacco cessation program. See pages 7 - 10 for more information.

Can I still earn my Health Account credits if I use tobacco?Yes. If you complete the Provant tobacco cessation program, you can earn your Health Account credits.

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