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Our Capabilities

A Great Uniform CompAny

Great apparel. Period.

your program requirements won’t need to fit into a box, because we don’t have a box. Just like our quality garments, our program support services are custom-tailored around you. Our customers choose us for our flexible service culture and nimble responsiveness. So you might want to start thinking about what else you can do with your extra time while we take care of the maintenance and management of your apparel program.

your employees are your front line. they represent your brand every time they greet a customer, so when customers see you, they see us. We want to leave a lasting impression.

in-house teams to Support your program include:� Customer Call Center

� program Management

� Marketing Services

� product Design & Development

� inventory Management & Supply Chain

� Distribution

Corporate Headquarters – Fairborn, oH

distribution Center - Mt. sterlinG, KY

ManaGeD apparel prOGraMS

Our HiStOrythroughout the past century, our dedicated, experienced team has established affinity apparel as a national leader in the uniform marketplace. With client relationships dating back over 85 years, we offer a full array of product and program management solutions for any size program.

aFFinitY KeY statistiCs� Over 100 years of uniform industry experience

� Ship over 2,000,000 garments annually

� 250,000 employees go to work each day in affinity uniforms

� Over 1,000 orders shipped daily

� 99% of orders ship within 3 days

� Over 99% order accuracy rates

� 1,000’s of calls managed weekly through our in-house call center

� acquired riverside Manufacturing in September 2014

CuStOMer SuppOrtaffinity apparel features a full in-house Customer Service Center to assist customers with ordering, account details, returns/exchanges, and any other uniform program inquiries. the Customer Service Center and corporate support service staff are located within our Dayton, Ohio office.

affinity apparel CSr’s are highly knowledgeable and trained on all pertinent information necessary for servicing each account. information made readily available to them includes instructions for placing orders, processing returns and exchanges, eStore password resets, order keying from faxed or emailed orders, order status, shipping and delivery status, and program account updates.

prOGraM ManaGeMentaffinity apparel has extensive experience launching and managing programs with custom manufactured products, national distribution, customized ecommerce ordering, allowance management, dedicated program management support, fitting services and on-site retail locations.

each account is assigned a dedicated account Manager to serve as the main point of contact. they are responsible for the day-to-day management of the account and maintaining all contractual Kpi’s. the account Manager is supported by our internal teams such as Customer Support, product Development, Marketing and more.

DiStributiOn Center

internal affinity

SuppOrt teaMS

CuStOMer Call Center

prODuCt & SOurCinG

Data teaMMarKetinG

ServiCeS

aCCOunt ManaGer

Your CoMpanY

MarKetinG ServiCeSaffinity apparel’s Marketing & Creative Services team develops customized materials for client uniform programs. brochures, order forms, web graphics, email blasts, wear guidelines, posters and more are created according to our customer’s brand guidelines. team members are highly skilled and experienced in graphic and web design, photography and printing. With the creative team located in-house at affinity, all marketing materials can be created quickly.

Our in-house merchandising and fit team coordinate fitting services for tens-of-thousands of employees. Our fit session operations are entirely mobile “pop-up shops”, designed for rapid set up and highly efficient processing for new hire classes, program launches, and refreshes.

eCOMMerCe SOlutiOnSaffinity apparel is currently implementing large scale enhancements to our organization, systems, and infrastructure that will set a bar for performance and service no other company will be able to match. as a result of these enhancements, our customers will be experiencing a brand new and improved ecommerce solution.

new Capabilities & enhanced functionality include:

prODuCt SearCH & Data� transformation to grouping products by style

� improved material descriptions

� ability to search and filter by product description, product attributes, color, fit (i.e. petite, regular, tall)

� ability to see and search for related products

OrDerinG prOCeSS� ability to have return authorization online

� Online survey

� ease of use by referencing previous orders to find common items

� Order and Delivery confirmations

� real time reporting

• by work group• by garment type• by payment type (allotment vs personal pay)

prODuCt expertSOur in-house product & Design team are experts in ensuring your employees look and feel great all day long. Whether custom or stock, tailored, or work wear, we have you covered.

past custom collections boast design collaborations with top fashion designers and leading retail brands. Our in-house designers are highly trained in both creative and technical design, and are skilled in producing garment specifications as well as total product life cycle management. the result – a great looking apparel program your employees love to wear.

reCOGnitiOnaffinity apparel has been awarded eleven “image of the year” awards over the past six consecutive years. awarded by the north-american association of uniform Manufacturers and Distributors (nauMD), the “image of the year” awards recognize achievement in the design, creation and manufacturing of image apparel programs in a number of categories.

inventOry ManaGeMent & fOreCaStinGSourcing over 2 million units per year, our dedicated in-house professionals ensure quality product is on the shelf at the right time and at a great value. Whether it’s sourced through our global network of manufacturing facilities or is u.S. made, only the finest quality garments make it on to our shelves.

Our supply chain team closely monitors vendor relationships and performance. audits are conducted routinely to ensure the highest international standards of social compliance and quality control.

a dedicated inventory management team monitors ongoing forecasting to pinpoint production and stock levels that work for our customers.� extensive on the shelf inventory of stock tailored apparel

� Monthly product forecast review at SKu level

Our SiGnatureCOlleCtiOn partnerinG WitH tHe best – ManuFaCturinG eXCellenCe

affinity apparel is excited to launch the premier stock suiting line in the uniform industry in late fall of 2014. partnering with a leading manufacturer in the industry, the affinity tailored collection will offer the fit and comfort customers expect in a tailored garment, at a tremendous value.

� Dominate player in tailored apparel

� Servicing top retail customers with leading brands

Our inDuStry leaDinG branDproVidinG tHe best in WorKWear & proteCtiVe apparel

affinity apparel is the sole producer of the riverside brand, a leader in workwear and flame resistant apparel. Distributed for over 100 years, riverside manufactured garments are well known for industry leading innovation, comfort and style. Constructed using only top of the line fabrics, customers wearing the riverside brand benefit from long lasting, quality uniform apparel.

PROVIDING

DiStributiOn anD Quality praCtiCeSOur distribution center’s proximity to major shipping hubs allows for orders placed until 3:00pm eSt to ship the same day and for 2 day ground delivery to 80% of the u.S. population. Our state-of-the-art 116,000 square foot, multi-level facility is fully automated, fast and accurate. Staff members are equipped with handheld scanner technology for bar code tracking and quality control at each step. Our internal, fully integrated modification and embroidery stations allow customers to select from garment personalization options such as direct embroidery, emblem application, reflective taping, heat sealing, silk screening, engraving, and basic alterations.

Our on-site Quality Manager ensures product and production quality, maintaining an order accuracy of 99.5%.

KeY statistiCs inClude:� 120 Hi-tech Computerized embroidery

Heads

� 1,000+ Orders Shipped Daily

� 99% of Orders Shipped within 3 business Days

� Over 2,000,000 units Shipped annually

Production

Tote Conveyor System

Multi Level Pick Facing

Receiving, QA, Returns

Inbound Shipping from Manufacturing

Outbound Shipping to Customer

Audit CheckpointScanning Checkpoint

RESERVE STORAGE

www.affinityapparel.com

Great aPPareL. PERIOD.