A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by...

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A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director, Strategic Relationships for CCH

Transcript of A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by...

Page 1: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud

Hosted by Accounting Wed

May 30, 2013

Presented by David Bergstein

Director, Strategic Relationships for CCH

Page 2: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Components of Growth

Adding new

clients

Keeping

existing

clients

Growing

revenue

Page 3: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Top Issues for CPAs

Page 4: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

A Checklist for Growth

To Do List

Deliver high-quality work

Offer value-added services

Present a professional image

Improve responsiveness and

communication

Page 5: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Streamlined Processes, Common Data

To Do List

Deliver high-quality work

Offer value-added services

Present a professional image

Improve responsiveness and

communication

üü

Page 6: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Accurate, Efficient Tax Returns, Every Time

To Do List

Deliver high-quality workOffer value-added services

Present a professional imageImprove responsiveness and communication

ü

ü

Page 7: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Customizable, Professional Client Communications

To Do List

Deliver high-quality workOffer value-added services

Present a professional imageImprove responsiveness and communication

üü

Page 8: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Help Clients Manage Their DocumentsTo Do List Deliver high-quality work Offer value-added services Present a professional image Improve responsiveness and

communication

üüü

Page 9: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Access Client Files in Seconds

To Do List Deliver high-quality work Offer value-added services Present a professional image Improve responsiveness and

communication

üü

Page 10: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Manage Projects More Effectively

To Do List

Deliver high-quality workOffer value-added services

Present a professional image

Improve responsiveness and communication

üü

Page 11: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Capture Time, All the Time

To Do List

Deliver high-quality workOffer value-added services

Present a professional image

Improve responsiveness and communication

ü

ü

Page 12: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Enhance Client Relationships on the Go

To Do List

Deliver high-quality workOffer value-added services

Present a professional image

Improve responsiveness and communication

üü

Page 13: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Explore Value-Added Services

To Do List

Deliver high-quality work

Offer value-added services

Present a professional image

Improve responsiveness and

communication

üü

Page 14: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

The Way Forward

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Page 15: A Firm Growth Checklist – Improving Client Service and Profitability in the Cloud Hosted by Accounting Wed May 30, 2013 Presented by David Bergstein Director,

Visit CCHGroup.com/Axcess to see it in actionCall 800-739-9998 for more information

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