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A CIO Checklist for Digital Transformation

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A CIO checklist for digital transformation

Digital disruption presents CIOswith a number of significant challenges to overcome.

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• A recent IT executive survey conducted by Harvey Nash in association with KPMG LLP (KPMG), found that only 27% of respondents were actively pursuing an enterprise-wide digital strategy—yet 62% of respondents said that their business was already being digitally disrupted or would be within two years.

A CIO checklist for digital transformation

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What makes digital disruption different?

A CIO checklist for digital transformation

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• A combination of tech-savvy users and everything-as-a-service offerings now allows businesses to procure and provision technology-enabled solutions without the involvement of IT.

• Customers now have higher expectations of 24/7 support, and they share their experiences—both good and bad—widely on social media.

A CIO checklist for digital transformation

What makes digital disruption different?

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Major challenges for CIOS

A CIO checklist for digital transformation

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CIOs can choose one of two pathways:

• Leadership role that harnesses digital disruption and turns IT into a source of innovation

OR

• Preside over an increasingly marginalized IT, managing a shrinking portfolio of legacy systems

A CIO checklist for digital transformation

Major challenges for CIOS

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A CIO checklist for digital transformation

A CIO checklist for digital transformation

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• By virtue of their cross-enterprise perspective, CIOs can work with the C-suite and business leaders to help them take advantage of synergies across the enterprise.

A CIO checklist for digital transformation

Top-down, enterprise-wide approach to strategy1

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• CIOs must define a governance framework that effectively mitigates risk to embrace innovation.

A CIO checklist for digital transformation

Governance to encourage innovation, not constrain it2

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• A new operating model is required that can leverage emerging technologies and sourcing alternatives to seamlessly satisfy complex business needs.

A CIO checklist for digital transformation

Operating model attuned to speed and agility3

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• CIOs are going beyond traditional methods for obtaining the digital talent they need, including pursuing small acquisitions of companies specifically for their technical skills as well as making use of internal centers of excellence to leverage scarce resources.

A CIO checklist for digital transformation

Talent management as a top priority4

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• CIOs must manage a greater number of external providers, ranging from cloud providers to specialized digital consultancies, ensuring that contract measurements and incentives align with the strategic objectives.

A CIO checklist for digital transformation

Sourcing and vendor management as a core competency

5

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• CIOs must lead a digital transformation from systems of record to systems of engagement –customer and employee-facing systems, where user experience is paramount.

A CIO checklist for digital transformation

Invest in digital capabilities6

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• Freeing time from operational issues to become an “evangelist” on digital is crucial – even if that means anointing a second-in-command to manage the operational IT issues.

A CIO checklist for digital transformation

Free up time as CIO7

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Get started

CIOs are in a perfect position to make the difference between being a victim of disruption and being a digital leader.

For further information about how KPMG can help you in your role, please contact:

To learn more:

Download: Enabling the Digital Enterprise: A CIO Checklist for Digital Transformation

Or visit the CIO Agenda Website.

Marc SnyderAdvisory Managing Director, CIO Advisory+1 978 807 0522msnyder@kpmg.com