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Transcript of A centre of expertise in digital information management Life After Email: Strategies For...
A centre of expertise in digital information management
www.ukoln.ac.uk
Life After Email: Strategies For Collaboration in the 21st Century
Brian KellyUKOLNUniversity of [email protected]://www.ukoln.ac.uk/
How should central services respond to use of new devices, commercial and user-driven technologies and emerging collaborative Internet technologies?
Or 45 slides in 45 minutes!
How should central services respond to use of new devices, commercial and user-driven technologies and emerging collaborative Internet technologies?
Or 45 slides in 45 minutes!
UKOLN is supported by:
A centre of expertise in digital information management
www.ukoln.ac.uk
2
What We'll Cover
In this talk I will cover:• The challenges we face in an environment where
the customers (the users) are king• The collaborative tools which:
• They want to use (and are using)• We know about (and are ahead of the users)
• The challenges in deploying the tools• A framework for deployment
A centre of expertise in digital information management
www.ukoln.ac.uk
3
Content Is King?
Content is King• What does this phrase mean?• End users want content – they don't care about
the technology
But in reality Communication is King:• End users want to communicate• Killer application is email!• Look at popularity of mobile phones• Look at popularity of SMS messaging – despite
the incredibly poor user interface• Learning is a social activity – so communication is
particularly important in education
A centre of expertise in digital information management
www.ukoln.ac.uk
4
Mobile Devices
What are the implications of mobile devices?
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What do these devices have in common?What do these devices have in common?Consumer devices, networks & digital memory
(& can fit in pocket)
A centre of expertise in digital information management
www.ukoln.ac.uk
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Uses For Your MP3 PlayerStudents can:
• Download recordings of lectures
• Record lecturesGreat for:
• Maximising access• Accessibility• Complementing
students' notesBut:
• Copyright issues• Lecturers &
institution's views• …
Need for an AUP!
http://www.eviews.net/15.6.2000/
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http://www.rsc.org/lap/rsccom/dab/chemistrycassettes.htmAnd you can listen to music on a portable MP3 player!
And you can listen to music on a portable MP3 player!
A centre of expertise in digital information management
www.ukoln.ac.uk
6
New Devices
What are the implications of, say, Web / email clients on digital TV? Cost about £120 (or £64.50
on offer from BT Shop)
http://www.netgem.com/http://www.netgem.com/
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Scenario• Students will want to watch
digital TV (music, etc.)• This box provides a cheap
easily maintained thin client• Use at home reduces
demand on PC clusters• Can play MP3s (e.g. lecture
notes, audio blogs, …)• So encourage purchase!• Read Ariadne review
Scenario• Students will want to watch
digital TV (music, etc.)• This box provides a cheap
easily maintained thin client• Use at home reduces
demand on PC clusters• Can play MP3s (e.g. lecture
notes, audio blogs, …)• So encourage purchase!• Read Ariadne review
Text, not images, so resize nicely
A centre of expertise in digital information management
www.ukoln.ac.uk
7
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Bathstudent.com provides: • Personalised portal• Diary & calendar• News alerts by email
& SMS• Advice• …
http://www.bathstudent.com/http://www.bathstudent.com/
Challenges:Shouldn't we be doing this? Who owns the company & data (and why do they want my personal details)? What if ownership changes? Does their advice on academic issues conflict with the University's?
Challenges:Shouldn't we be doing this? Who owns the company & data (and why do they want my personal details)? What if ownership changes? Does their advice on academic issues conflict with the University's?
We are now faced with increasing numbers of commercial providers of IT services
A centre of expertise in digital information management
www.ukoln.ac.uk
8
GMail
Who needs a University email account when you can get 1 Gb from a GMail account?
My Plans• Get GMail ID• Use it as secondary
source for mailing lists• Don't divulge ID (no
spam)• Wait and see what
extras Google provide (RSS feed would be nice)
• Gain feel for privacy issues
My Plans• Get GMail ID• Use it as secondary
source for mailing lists• Don't divulge ID (no
spam)• Wait and see what
extras Google provide (RSS feed would be nice)
• Gain feel for privacy issues
A centre of expertise in digital information management
www.ukoln.ac.uk
9
WiFiWiFi technologies make mobile devices even more appealing. Imagine scenario:
• WiFi access in all lecture rooms, teaching spaces, …• WiFi access in all halls of residences, flats, etc.• WiFi access in all social spaces, such as bars, fields, etc• WiFi access in town centre, pubs, Starbucks, …
and with Zeroconf you can walk into a room & it's all available
• How will this change the dynamics of teaching & learning?• How will this affect purchasing patterns?• How will this affect social activities?• How will this affect the role of IT Services?
• How will this change the dynamics of teaching & learning?• How will this affect purchasing patterns?• How will this affect social activities?• How will this affect the role of IT Services?
Thought ExperimentLet's imagine you all have networked mobile devices and can communicate with everyone in the room.
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A centre of expertise in digital information management
www.ukoln.ac.uk
10
Instant Messaging
Instant Messaging:• Nothing new – Unix talk anyone?• New user communities driving its use:
• Young people Overseas students
• Comments from recent UCISA poll:"IM ... is 'here to stay' – an 'unstoppable tide'. Seen as part of youth culture, along with … SMS" Liverpool JMU"Students will arrive familiar with, and expecting to .. use such tools. Email seen by younger people to be 'boring', 'full of spam', IM and SMS immediacy preferred" Bath
But:"Complaints raised regarding students hogging PCs .. Also case with email some time ago" Liverpool JMU"APIs are known and therefore targets for hackers" London Met"Some challenges in interoperability …" Bath
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A centre of expertise in digital information management
www.ukoln.ac.uk
11
IM - Tools
Popular IM tools include:• MSN Messenger• Yahoo Messenger• AOL Instant Messenger ("it's
not owned by Microsoft")
Typically choosing a supported application involved looking at functionality, cost, support, security, ..
Typically choosing a supported application involved looking at functionality, cost, support, security, ..
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A centre of expertise in digital information management
www.ukoln.ac.uk
12
MSN Messenger Functionality
MSN Messenger providesgroupware & IM functionality:
• Sharing desktop applications
• File transfer• Webcams• Games
Warning – this could be a virusWarning – this could be a virus
Has potential in user support & collaborative working
Has potential in user support & collaborative working
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MSN Messenger is probably most widely used, but interoperability problems (even across Windows OSs)
MSN Messenger is probably most widely used, but interoperability problems (even across Windows OSs)
A centre of expertise in digital information management
www.ukoln.ac.uk
13
IM Guidelines
Guidelines for QA Focus (UKOLN/AHDS project):• Scheduled virtual meeting with home worker and
with project partner• Formal agenda used and meeting chaired • Use of Webcam planned (nb privacy issues)• Transcript archived (confidentiality issues flagged)• IM also used for informal purposes e.g. short term
tasks such as agreeing on pub to meet in• Recognition of dangers of interruption, privacy, etc.
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Briefing document – issues to be addressed in guidelines: <http://www.ukoln.ac.uk/qa-focus/documents/briefings/briefing-56/>Case study – what we did:<http://www.ukoln.ac.uk/qa-focus/documents/case-studies/case-study-12/>
Briefing document – issues to be addressed in guidelines: <http://www.ukoln.ac.uk/qa-focus/documents/briefings/briefing-56/>Case study – what we did:<http://www.ukoln.ac.uk/qa-focus/documents/case-studies/case-study-12/>
A centre of expertise in digital information management
www.ukoln.ac.uk
14
Security Issues
"I've asked our IT bods to open up the port, but have been met (so far) with a stony silence."
Tensions:• Users want the rich functionality• IT Services also need to address security,
privacy, support, etc. issues
IM is an example of an edge service:• Name given to P2P programs such as instant
messaging, file sharing, etc. Programs are located at the edge of the network, travelling through desktop PCs rather than a central server
• IETF working on "Open Pluggable Edge Services" standard, which will address security issues
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A centre of expertise in digital information management
www.ukoln.ac.uk
15
Interoperability
Lack of interoperability:• Mainstream IM world is currently closed• Multi-protocol clients exist (e.g. Trillian, IM+) but
don't support value-added features ( )• XMPP - open protocol of IM• Jabber provides open source clients & servers
which support XMPP • Value-added services being developed e.g.
BuddySpace at OU (note interesting movie)
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Newsflash:Yahoo blocks Trillian24 Jun 2004
A centre of expertise in digital information management
www.ukoln.ac.uk
16
Policy Issues
For IM:• Functionality / support aren't main issues• IM exists to facilitate communications the users'
peers
Should we:• Provide multiple clients to support users
(Liverpool approach)?• Chose client and manage the ids, so we can use
to communicate IM students?• Provide clients but support separate IM facility
(e.g. as part of portal, VLE, …)?• Wait for standards & applications to arrive which
solve the problems?
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A centre of expertise in digital information management
www.ukoln.ac.uk
17
In Summary
MSN
AOL
Yahoo
AOLMessenger
MSNMessenger
YahooMessenger
LocalVLE
VLE IM tool
Additional functionalityAdditional problems?
Remote IM databases are populated by individuals and managed remotelyFinding people, managing groups of students, etc. is difficult
(cf OU)
Local(Jabber)Jabber
Trillian, IM+
Potential functionality
X
A centre of expertise in digital information management
www.ukoln.ac.uk
18
Integrating Environments (1)Services such as YahooGroups integrate:
• Mailing lists• IM• Voting• Calendars• …
Useful to get committee together at same time – buts ads are disliked
Useful to get committee together at same time – buts ads are disliked
Very effective way of reaching a decision – avoids long discursive discussions
Very effective way of reaching a decision – avoids long discursive discussions
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Strangely, perhaps, YahooGroups is used by open standards developers (e.g. RSS & RDF)
A centre of expertise in digital information management
www.ukoln.ac.uk
19
Integrating Environments (2)
JISCMail is extending its facilities to include a voting system and a chat room (currently being tested)
Being part of our community it doesn’t have adverts and is responsive to needs of the community
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A centre of expertise in digital information management
www.ukoln.ac.uk
20
Let's Kill E-Mail!
E-mail has its role but:• Why send messages which time-out when many users will
read them too late?• Why not use delivery channels which are spam-free?• Why not use delivery channels which are more suited to
receiving information (as opposed to discussions)?• Why not allow users to select their preferred channels?
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RSS:• Syndication of content• A light-weight standard
used in the JISC IE• View on Web, using
dedicated RSS viewer, Opera or Pluck IE plugin
Shouldn't RSS viewers be standard on desktops?Shouldn't we be creating RSS feed for news alerts – and not just adding to email overload?
Shouldn't RSS viewers be standard on desktops?Shouldn't we be creating RSS feed for news alerts – and not just adding to email overload?
Google for "rss is opt-in authenticated email"
A centre of expertise in digital information management
www.ukoln.ac.uk
21
Blogging (1)
Blogging: cult fashion or significant developing in publishing / communications?
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Student's learning diary. Created by student and hosted on remote Blogger Web site. No longer maintained?
Student's learning diary. Created by student and hosted on remote Blogger Web site. No longer maintained?
A more sustainable approach is likely when used as part of a course. This example also provides shared experiences
A more sustainable approach is likely when used as part of a course. This example also provides shared experiences
A centre of expertise in digital information management
www.ukoln.ac.uk
22
Blogging (2)
But:• I want new information
to be pushed to me• I want to create
information using tools other than a Web browser
• I prefer an email interface (fewer images, …)
• I want to do everthing in IE
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A centre of expertise in digital information management
www.ukoln.ac.uk
23
Blogging (3)
E-learning Unit at Bath provides a good example:
• Team contributions
• Quality content• Willing to address
controversial e-learning issues
and good software with rich functionality
Google "auricle bath" for URL
Note getting the software installed is the easy part – bigger issues include sustainability, scope, style, handling comments, …
A centre of expertise in digital information management
www.ukoln.ac.uk
24
Wikis (1)
Wiki:An open shared space for collaborative editing
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Wikipedia – a example of shared encyclopaedia.Yes, trust is an issue!
Wikipedia – a example of shared encyclopaedia.Yes, trust is an issue!
QUB provide an environment for IT & Society students to collectively edit Web pages.
QUB provide an environment for IT & Society students to collectively edit Web pages.
A centre of expertise in digital information management
www.ukoln.ac.uk
25
Wikis (2)
Your University may already be in the Wikipedia!
Comments:• You can't stop
people doing this• This can be good
publicity• This can be effort
for free• If you create the
page to start with you can set the tone
Note the Wikipedia is an example of a Web site created using Wiki software. The Wikipedia is sometimes confused with Wikis.
A centre of expertise in digital information management
www.ukoln.ac.uk
26
The Potential For SMSSMS:
• Over 100 million SMS txts sent over New Year 2004 – why don't we send exam results, library alerts, …?
• A small number of institutions are using SMS :"SHU used SMS during clearing - potential students texted in UCAS code of course of interest. The system sent back text saying whether places were still available - alleviating pressure on our call centre.""I believe Edinburgh student union uses SMS for their elections.""I believe there are plans afoot in our university at a high level to develop a method of 'bulk sending' SMS messages out to students."Birkbeck are "hoping to pilot an SMS alert system soon for one of our Schools that they can use (via a simple Web interface) to send lecture cancellation messages etc to their students"
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A centre of expertise in digital information management
www.ukoln.ac.uk
27
From SMS 3GWAP:
• Failed to take off, but some experimentation talking place
3G:• The SMS or the WAP of the
future?• Will developments be driven by:
• Research interests – e.g. <http://www.m-learning.org/>
• Consumers?
• Will the killer app be:• Publishing information?• Communications?• Something else: competition for
WiFi competition e.g. Google for the pub quiz
• Nothing
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12 July 04: NEC e303 Pay-as-You-Go 3G phone for £30 from Argos12 July 04: NEC e303 Pay-as-You-Go 3G phone for £30 from Argos
A centre of expertise in digital information management
www.ukoln.ac.uk
28
Social Networks (SNs)Students (and staff) want to be part of communities - as shown by success of FriendsReunited and (since Jan 2004) Orkut
SNs:• Started during dot.com boom
and recently resurfaced• Focus on dating and/or
business & professional relationships
These Social Networks can provide:• Mailing lists & Instant messaging• Links to partners & potential partners• Means of disclosing information selectively
These Social Networks can provide:• Mailing lists & Instant messaging• Links to partners & potential partners• Means of disclosing information selectively
• There are cultural & privacy issues – but you don't have to divulge information
A centre of expertise in digital information management
www.ukoln.ac.uk
29
Social Networks (2)
But online communities come and go and the data needs to be re-entered, relationships re-established, …Tribe.net has stated that it will support FOAF, which could provide a solution to such concerns.FOAF has recently started to gain momentum as an SN exchange format, as indicated by a Guardian Online feature.
A centre of expertise in digital information management
www.ukoln.ac.uk
30
FOAF
FOAF (Friends-of-a-Friend):• A Semantic Web application (SW – creation of a
distributed global database without central control)• Allows structured information about people to be
brought together • Great potential for building online communities• Featured in Guardian Online column – 19 Feb
2004• Paper at IADIS Web Based Communities 2004 on
"Using FOAF To Support Community-Building" by Kelly & Dodds
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A centre of expertise in digital information management
www.ukoln.ac.uk
31
FOAF Example (1)
FOAF Explorer - <http://xml.mfd-consult.dk/foaf/explorer/>
A view of my FOAF file, showing links to my friends
Further information in my FOAF file
Leigh's FOAF file, showing his additional information
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A centre of expertise in digital information management
www.ukoln.ac.uk
32
FOAF Example (2)E
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FOAFNaut – <http://www.foafnaut.org/>
An application-independent & extensible approach to distributed database queries!An application-independent & extensible approach to distributed database queries!
Illustration of PotentialSemantic markup of people, interests and attendance at past & future events support will queries such as:
"Who will be going to IWMW 2004 who has a interest in Plone, has been to previous IWMWs, and lives with 50 miles (and supports Everton)"
Illustration of PotentialSemantic markup of people, interests and attendance at past & future events support will queries such as:
"Who will be going to IWMW 2004 who has a interest in Plone, has been to previous IWMWs, and lives with 50 miles (and supports Everton)"
A centre of expertise in digital information management
www.ukoln.ac.uk
33
Creating FOAF
Several types of FOAF authoring tools are available:• Do it by hand• Web-based tools• Dedicated tools• Using a Wiki
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Authoring tools and viewers available – it's time to experiment!
Authoring tools and viewers available – it's time to experiment!
A centre of expertise in digital information management
www.ukoln.ac.uk
34
Where Does This Leave Us?
Can we afford not to have:• An Institutional IM Facilities
IM software and managed directory facilities• An Institutional Blog
A managing and interoperable diary and annotation environment
• Institutional WikiA managed, easy-to-use collaborative workspace
• Social Networking FacilitiesSoftware to support business (and social) networking
Before the environments, we should have a policy in these areas. The policy could, for example, leave provision of such services to the market place.
Before the environments, we should have a policy in these areas. The policy could, for example, leave provision of such services to the market place.
A centre of expertise in digital information management
www.ukoln.ac.uk
35
Strategic Challenges
Challenges we face:• AUPs• Open Source vs Commercial Solutions • Departmental & Individual Autonomy• Interoperability, Preservation, etc.• People Issues• Privacy, Data Protection, … • Sustainable Communities• How we go about deploying such facilities• …
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Note that I don't have answers to all of these issues!Note that I don't have answers to all of these issues!
A centre of expertise in digital information management
www.ukoln.ac.uk
36
Open Source Software
Many Web/Internet -based tools described (Wikis, Blogs, Jabber, …):
• Are available as open source software (OSS)• Act as demonstrators of emerging new open
standardsOptions for an institutional OSS strategy:
• Replace existing MS Office products by Open Office – and face resistance from existing users
• Deploy new services using open source applications
Note the JISC-funded OSS Watch service can provide advice on OSS strategies. See <http://www.oss-watch.ac.uk/>
Note the JISC-funded OSS Watch service can provide advice on OSS strategies. See <http://www.oss-watch.ac.uk/>
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A centre of expertise in digital information management
www.ukoln.ac.uk
37
Interoperability & Sustainability
Current position:• Lots of interesting application areas and
application software
In the future:• Software products will fade away, be taken over, ..• There will be a need to integrate areas (VLEs,
with IM with Blogging) to provide seamless interface
• There will be a need for data to migrate• There will be a need for data to be preserved
(records of dialogue, group memory, FoI, …)
The use of open standards will be important.The use of open standards will be important.
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A centre of expertise in digital information management
www.ukoln.ac.uk
38
Strategies For Deployment
How should we go about deploying more open and innovative collaborative systems?
• "Eat your own dogfood" – use the tools to discuss the tools
• IM tools were used to discuss issues with staff evaluating IM at Edinburgh
• Small scale experiments• Address local, regional,
… issues• Sharing experiences• Learn from the users –
and your children!
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A centre of expertise in digital information management
www.ukoln.ac.uk
39
Experiment!
"IM, WiFi, Blogs. Wikis, …These are the future. We need to experiment - let's try them at UCISA 2005"
Brian Kelly, UCISAS 2004 19 March 2004
Colston Research Symposium:• Annual event supported and sponsored by the
University of Bristol & Colston Research Society• Hosted by ILRT, Graduate School of Education and
the Computer Science, University of Bristol on 22-23 March 2004
• Included real-time IM commentaries, Blog reports, … • See <http://www.ilrt.bris.ac.uk/news/conferences/colston2004/
electronicparticipation/>
A centre of expertise in digital information management
www.ukoln.ac.uk
40
Realtime IM-ingPaul Shabajee gave a talk about use of IRC and Blogs
Paul Shabajee gave a talk about use of IRC and Blogs
There was a realtime display of the IRC dialogue alongside the PowerPoint slides
http://www.ilrt.bris.ac.uk/news/conferences/colston2004/programmehttp://www.ilrt.bris.ac.uk/news/conferences/colston2004/programme
A centre of expertise in digital information management
www.ukoln.ac.uk
41
Colston Conference Blog
Blogs were used to report on all of the talks.Blogs were used to report on all of the talks.
http://blog.ilrt.org/colston/http://blog.ilrt.org/colston/
A centre of expertise in digital information management
www.ukoln.ac.uk
42
Wikis For Shared NotekeepingThe free, externally hosted Seedwiki (and Swiki) Wikis used to support workshop in Trieste
They were used to note students areas of interests (Notepad normally used)
This approach allowed students to contribute
http://www.seedwiki.com/page.cfm?doc=ictp-2004&wikiid=4970
A centre of expertise in digital information management
www.ukoln.ac.uk
43
Experimentation By OurselvesWhat can the Web Management community do?Motivation:
• To be ahead of the game• We like playing evaluating software
Suggestions:• IM for focussed tasks• Orkut (FOAF) for providing our IM ids to
colleagues• Wikis for … (see Paul Browning's session)• Blogs for …• IWMW 2005, Ariadne articles, … for sharing
experiences• Ask me for an Orkut account – I'm happy to do
this• Play with FOAF (see handout)
A centre of expertise in digital information management
www.ukoln.ac.uk
44
Conclusions
Internet and Web collaborative technologies:• Provide a range of interesting new application
areas of use in a teaching & research context• Students will increasingly be familiar with such
technologies and expect to continue to use them• Many technologies are free/open source and will
be deployed by individuals / in departments • Issues of ongoing, security, interoperability, etc.
will need to be addressed by central services• Issues of sustainable communities, guidelines,
etc. also need addressing – but by whom?• Many challenges – but also great potential• It's time to start evaluating
Or we can do nothing and leave the users to do this (and we pick up the pieces when things go wrong)
A centre of expertise in digital information management
www.ukoln.ac.uk
45
Questions
Any questions?