Point of Sale SolutionsTHE NEXT STEP IN RESTAURANT TECHNOLOGY

A BRIEF HISTORY

From Cash Registers to POS

Friendly competition inspires entrepreneurs to stay on the cutting edge of technology, advertising, and service. It’s no

surprise in today’s digital world that there’s a kind of software built to handle all three: the Point of Sale system.

Technology has come a long way since then. The mechanical cash register, like the kerosene lamp, is a thing of the past.

POS systems, on the other hand, are increasingly popular with restaurateurs, servers, and guests.

Businesses are always growing - and technology has to keep up.

A HIGHER STANDARD

The Growing Popularity of POS Systems

Business owners love POS systems because they save time and money, while guests love to feel like they’re getting the

best possible service. A recent report by Grand View Research found that the “global Point-of-Sale (POS) terminals

market was valued at USD 42.14 billion in 2015,” and it is only expected to grow. In a similar report on POS market

trends, Hospitality Technology’s “survey found that there will be substantive buying activity in 2016. The majority of

restaurants [HT] queried (59%) are looking to add new functionality or features to their existing POS software.”

There are a number of reasons for these planned upgrades. In 2014, when asked for their top reason for replacing their

existing method or software, 69.6% of restaurant operators cited their desire for a mobile POS as one reason, and

62.5% wanted to enable new payment options. Almost half of all restaurants surveyed were interested in personalizing

service for guests.

POS is at the forefront of restaurant technology.

POS PURCHASING PLANS FOR 2016 2016 2015

59%

67%

46%

35%

38%

38%

35%

38%

18%

19%

Add new functionality, features and/or modules to current POS software

Expand installation bae of POS software from a vendor currently being worked with

Develop and/or deploy POS for use on a mobile device

Test and research new POS solutions for possible implementation after 2016

Install POS from a new vendor

CHARTING INNOVATIONS

A POS for Every Business Model

Programmers are racing to create faster, sleeker versions of POS software, so restaurants will always have access to

the latest tech. Cloud POS systems, mobile POS, and built-in credit card processors are some of the latest innovations.

As popularity grows, so does functionality.

CLOUD POS SYSTEMS can easily integrate with other

platforms augmenting the value of both systems.

Perhaps more importantly, they let managers store

sensitive information in a safe place. This is vital for

any restaurant that processes credit cards. Cloud POS

systems allow managers to access reports and make

changes to their menu any time, from anywhere. This

saves time, money, and other resources in every

aspect of business.

MOBILE POS come in many forms. In some restaurants,

servers can take orders on tablets that send information

directly to the kitchen. FOH and BOH employees alike

save time, and the margin of human error is vastly

decreased. Other software allows customers to pay via

phone, making takeout and online ordering that much

easier for everyone. Guests are coming to take this

technology for granted, because it is so widespread in

the food industry. Always eager to serve, restaurants are

working hard to meet that demand: 35% of retailers

plan to invest in mobile POS in 2016.

PROCESSING CREDIT CARDS WITH A POS saves your business from having to reconcile multiple systems, and

keeps guests’ data more secure. In an interview from 2012, Dana Bargell, the director of marketing at Specialized

Business Solutions, told Business Solutions Magazine that “old-school standalone credit card processing

terminals...do not communicate with the POS system at all. This is terribly ine�icient at the POS because sales

clerks must enter sales in the POS system or ECR (electronic cash register), and then take payment using the

separate credit card terminal.” It’s important for restaurants to use the fastest, most e�icient technology available

to keep up with guest expectations.

CONSUMER EXPECTATIONS

Innovate to Impress Every Guest

The majority of consumers own smartphones, and the remainder still must interface with technology every day. Our

culture is rapidly changing to incorporate technology’s many uses, and it’s important for the restaurant industry to

stay current.

A recent survey by the National Restaurant Association found that 79% of consumers say tech options increase

convenience. 70% went on to say that restaurant technology speeds up service, and increases order accuracy. 45%

even said that tech options make dining more fun! These numbers will grow as technology continues to integrate with

the restaurant experience.

We’re beginning to see a loop in the popularity of POS systems - the more restaurants implement this software, the

more guests will expect to see it in use. Restaurant operators are already in the habit of making changes to meet and

exceed customer expectations - an excellent habit for the savvy business owner. As these two groups continue to

influence each other, we can anticipate an exponential rise in the popularity of POS technology.

Technology has become an integral part of how Americans

interact with their surroundings.

CONSUMERS WANT MORE TECHNOLOGY OPTIONS

79%

Say that tech options increase convenience

70%Say tech options speed up service

70%

Say tech options increase order accuracy

45%

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LOOKING TO THE FUTURE

Point of Sale is Here to Stay

The POS retail market represents 92.6% of total U.S. retail dollar volume. Restaurant operators

cannot a�ord to be left behind as this technology takes over the market. With so many options

available, restaurateurs should take their time choosing the perfect technology to support their

unique business model.

Restaurateurs should invest in the best technology available.

RESOURCES

2013 Retail Point of Sale (POS) Update and Forecast: Mobile and Prepaid Opens New POSsibilities - Aleia Van Dyke, Beth Robertson

javelinstrategy.com/coverage-area/2013-retail-point-sale-pos-update-and-forecast-mobile-and-prepaid-opens-new

Restaurant Technology Drives Consumer Decisions - National Restaurant Association

restaurant.org/Restaurant/media/Restaurant/SiteImages/News%20and%20Research/RestaurantTechnologyMay2014.jpg

US Smartphone Use in 2015 - Aaron Smith

pewinternet.org/2015/04/01/us-smartphone-use-in-2015/

POS Software: Beyond The Cash Register - Pedro Pereira

bsminfo.com/doc/pos-software-beyond-the-cash-register-0001

Brick-And-Mortar Retail Stores Are Going Mobile - David Crist

pointofsale.com/2016060311872/Mobile-POS-News/Brick-and-Mortar-Retail-Stores-Are-Going-Mobile.html

2014 POS Software Trends - Dorothy Creamer

hospitalitytechnology.edgl.com/news/2014-POS-Software-Trends89890

Embracing Disruption: 2016 POS Software Trends Report - Dorothy Creamer

hospitalitytechnology.edgl.com/news/Embracing-Disruption--2016-POS-Software-Trends-Report103740

Point-of-Sale (POS) Terminals Market Analysis By Product (Fixed, Mobile), By Component (Hardware, Software), By Application

(Restaurants, Hospitality, Healthcare, Retail, Warehouse, Entertainment) And Segment Forecasts To 2024 - Grand View Research

grandviewresearch.com/industry-analysis/point-of-sale-pos-terminals-market