A baby dies...a child dies… are you prepared?

NYU Langone Medical Center, New York, NYNovember 2 – 4, 2016

Resolve Through Sharing (RTS) Bereavement Training will help you:• DISTINGUISH yourself as an expert in the field

• DISCOVER new and practical resources relevant to your practice

• ENHANCE your ability to positively impact patient experience

Learn the latest evidence-based best practices in perinatal and neonatal/pediatric bereavement care.

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Resolve Through Sharing®

Resolve Through Sharing® (RTS) Nov. 2 – 3, 2016Bereavement Training: Perinatal Death

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A baby dies...This comprehensive, evidence-based, and person-centered training and the RTS Model of bereavement care support the Triple Aim and ACO requirements for consistent delivery of quality patient care. You’ll learn ways to incorporate RTS concepts into everyday practice that care teams and leadership will find invaluable.

This course is recommended to prepare for the Hospice and Palliative Credentialing Center’s perinatal loss care certification exam.

Return on Investment

• Incomparable value of providing the best care possible

• Improved staff confidence and competence

• Staff retention (reduced burn out)

• Patient satisfaction and loyalty

• Increase in charitable gifts

PurposeThe purpose of this training is to provide participants with a rich educational experience that enhances their knowledge, level of skill, and personal awareness while providing care to families whose baby dies.

Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death will:• Enhance your understanding of perinatal death and its effect on parents

and family members• Emphasize the role of relationship and ritual • Provide you with the latest evidence-based information about perinatal

bereavement care • Help you understand what “normal” grief looks like and how individuals

grieve differently• Address effective self-care and care for other caregivers• Provide you with the opportunity to network with others in the field

Objectives

• Discuss the role of interdisciplinary teams in caring for bereaved parents and families

• List three theoretical frameworks that promote understanding of perinatal death

• Define “being in relationship”• Describe how to offer options to families• Describe two examples of how caregivers can use ritual when a baby dies• List two spiritual tasks• Provide two examples of honoring relationship between parent and child• Identify strategies to incorporate RTS standards for bereavement care into

clinical practice• Discuss the role of keepsakes for a family’s grief• Describe elements of a follow-up phone call• List three self-care strategies for caregivers

Who should attend?• Nurses and Techs in Labor & Delivery, Post and Ante Partum, Emergency

Room, Same-Day Surgery, Neonatal Intensive Care, Public Health• Midwives and Doulas• Chaplains• Social Workers• Child Life Specialists• Genetic Counselors• Ultrasonographers• Physicians (OB/Family Medicine/ Fertility Specialists)• Emergency Medical Services

Continuing Education: See page 5 for complete information on continuing education credit.

Training focusPerinatal death through miscarriage, ectopic pregnancy, stillbirth, and newborn death

• Emphasize the role of relationship and ritual

New York, NY SPACE IS LIMITED!REGISTER TODAY at gundersenhealth.org/rts

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Day 17:30 a.m.

Registration and sign in

8 a.m.

• Getting acquainted and setting the stage

• Introduction to relationship in perinatal bereavement care

• Using theoretical frameworks to understand relationship

Break

• Working with bereaved families using Guided Participation

Stretch break

• Building and maintaining relationship: Culture and communication when a baby dies

• Relationship in practice: Giving care (miscarriage)

Lunch (provided)

• Relationship in practice: Giving care (ectopic, stillbirth, newborn death)

• Keepsakes, photography

Break

• Summary of day 1 and preparation for day 2

• Parent panel

4:30 p.m.

Adjourn

Day 27:30 a.m.

Registration and sign in

8 a.m.

• Reflections on day 1

• Relationship through spiritual care and ritual

• Maintaining relationship with others (fathers, partners, grandparents, children) and in special circumstances (teen parents, twins, and higher birth order)

• Perinatal palliative care

• The central role of hope in decision making

• Respectful disposition and funeral options Break

• Transferring relationship - Follow up; staying connected and ongoing support; social networking

• Standards, policies, and paperwork

• Work groups: Solution-focused approaches to barriers in providing perinatal bereavement care

Lunch (provided)

• Relationship-based care as a foundation for caring for yourself

• Skill building Break

• Work groups: Self-care and self-awareness practices in the workplace

• Wrap up and evaluations - Closing ritual; Celebrate Living

3:30 p.m.

Adjourn

Agenda

Pre-requirementThree online modules must be completed prior to attending the classroom segment of the training (cost included in registration fee).

• Framework of Grief • Communicating with the Bereaved • Caring for the Family Experiencing Perinatal Death

Nurses, social workers, and chaplains receive continuing education credit certificates electronically after completing the modules. Instructions for accessing the modules will be provided in your registration confirmation email.

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Resolve Through Sharing Nov. 2 – 3, 2016Bereavement Training: Neonatal and Pediatric Death

Are you interested in providing the best care possible when a newborn or older child dies? Our relationship-based approach to neonatal and pediatric bereavement care will help develop or enhance your knowledge, level of skill, and personal awareness for providing bereavement care.

Return on Investment

• Incomparable value of providing the best care possible

• Improved staff confidence and competence

• Staff retention

• Patient satisfaction and loyalty (patient returns for future healthcare)

• Increase in charitable gifts

Course DescriptionThe purpose for Bereavement Training: Neonatal and Pediatric Death is to provide a relational standard of care for those who provide knowledge, support, and compassion to bereaved patients and families including neonatal through pediatric death.

This blended learning course with two days of classroom training and additional online learning provides you with a rich educational experience that will develop or enhance your knowledge, level of skill, and personal awareness for providing bereavement care when a newborn baby or older child dies.

Objectives

• List three relationship strategies that foster connection.• Discuss one theoretical framework that enhances understanding of

neonatal and pediatric bereavement• Define the purpose of an interprofessional team when caring for those

who have experienced the death of a neonate or older child.• Describe the professional’s role in helping parents of a dying child

maintain hope.• Discuss expectations that parents of dying children have of healthcare

providers.• List three principles of mindfulness

Who should attend?Children’s Hospital Staff• Nurses and Techs in Neonatal Intensive Care, Pediatric Clinic/Office,

Pediatric Hospital Unit, Pediatric Intensive Care, Pediatric Oncology, Palliative Care & Hospice, Public Health

• Pediatricians• School Nurses• Chaplains• Social Workers• Child Life Specialists• Genetic Counselors• Emergency Medical Services

Training focusInfant and child death, including prematurity, serious illness, trauma, complex medical conditions, suicide, and abuse

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• Emphasize the role of relationship and ritual

New York, NY SPACE IS LIMITED!REGISTER TODAY at gundersenhealth.org/rts

Day 17:30 a.m. Sign In

8 a.m. Introductions

Being in Relationship• Introduction to relationship in neonatal and pediatric

bereavement care• Using theoretical frameworks to understand

relationships

Communication• Working with bereaved families using communication

strategies, including Guided Participation• Guided Participation and caregiving• Communication techniques for delivering difficult news• Cultural communication

Newborn Death• Relationship in practice: Giving care during newborn

death – Extreme prematurity – Death of a multiple – Withdrawal of life sustaining treatment

• Honoring relationship: Offering choices and memory making

12 p.m. Lunch

1 p.m.

Caring for the Dying Child• Relationship in practice: Giving care to dying children

and their families – Emotional needs of the dying child – Anticipatory mourning

Parental Grief• Relationship in practice: Parental grief

– Teen parents, same-sex parents, and fathers• Meaning-making with the death of a child• Understanding characteristics of expected grief

responses and those that can lead to complicated grief

3 p.m.

• Ritual creation• Parent panel

4:30 p.m. Adjourn

Day 27:30 a.m. Sign In

8 a.m. Parent Panel Debriefing

Bereaved Children and Teens• Age-appropriate communication and response

• Children with developmental disabilities

Sudden, Traumatic, and Stigmatizing Death• Traumatic death• Abuse• Stigmatizing death

Palliative and Hospice Care• End-of-life communication strategies• Advance care planning (perinatal through adolescent)

12 p.m. Lunch

1 p.m.

Spiritual Care, Hope, and Miracles

Transitioning Relationship• Follow-up • Grief conferences

Care for the Caregiver• Supporting yourself and your colleagues• Mindful practices and rituals

3:15 p.m. Closing Ritual

3:30 p.m. Adjourn

Agenda

Pre-requirementFour online modules must be completed prior to attending the classroom segment of the training (cost included in registration fee).

• Framework of Grief • Communicating with the Bereaved • Caring for the Family Experiencing Perinatal Death• Resolve Through Sharing Bereavement Training –

Pre-Training Module

Nurses, social workers, and chaplains receive continuing education credit certificates electronically after completing the modules. Instructions for accessing the modules will be provided in your registration confirmation email.

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Resolve Through Sharing® (RTS) Nov. 4, 2016Coordinator Training (train-the-trainer)

In this 1-day workshop you will learn how to provide in-services and teach RTS Bereavement Training: Perinatal Death, Neonatal or Pediatric Death, or Pediatric and Adult Death to staff within your healthcare system using Resolve Through Sharing resources. You will also learn the skills you need to establish an interprofessional bereavement program and maintain bereavement care as a best practice.

PurposeThe purpose of this workshop is to provide individuals trained in the concepts of RTS with knowledge and skills necessary to develop and implement a comprehensive RTS perinatal or pediatric and adult bereavement program. Emphasis is placed on change theory, eliciting support, teaching strategies, and leadership skills.

Objectives • Discuss a framework for successful RTS bereavement care implementation• Describe elements of Diffusion of Innovation Theory to implement change• Identify an effective approach to elicit support• Identify four characteristics of adult learners• Describe useful strategies for effective presentations• Identify four techniques for maintaining administrative support

Agenda8 a.m.

• Introductions• Part I

– Change theory - diffusing innovation– Review stepping stones to a successful program

° Taking first steps

° Collecting data

° Writing a proposal

° Acquiring funding/grant writing

° Implementing and evaluating

° Assessing quality outcomes

Lunch (provided)

• Part II – Working with those who resist– Teaching strategies to educate staff and/or preparing for

teaching RTS– Creating a supportive work environment– Closing ritual

3:30 p.m.

Adjourn

Already attended RTS Coordinator Training?Audit the course to refresh the knowledge and skills you learned when you previously attended. The training features blended learning that includes a pre-training module, leaving more time for tailoring the classroom day to fit your needs. Whether you are starting a program, rekindling a previous one, or continuing to keep a strong program on the right track, consider auditing.

Who should attend?• Nurses • Chaplains/clergy • Social workers (all levels of practice)• Physicians • Genetic counselors • Child life specialists

Pre-requirement1. RTS Bereavement Training: Perinatal

Death, Neonatal and Pediatric Death, or Pediatric and Adult Death

2. RTS Coordinator Pre-training modulePlease Note: These pre-requirements are mandatory to attend Coordinator Training.

Darryl Owens, MDiv., BCC, CT, CPLCDarryl Owens received his BA degree in Industrial Relations at UNC Chapel Hill, and his Masters of Divinity at Duke University. He has served as a Clinical Chaplain at Central Prison in Raleigh, NC, and became a Women’s Services Chaplain/Grief Counselor at UNC Hospitals in Chapel Hill, NC in Feb. 2001. His duties include providing pastoral care and grief counseling to patients, families, and staff served by the NC Women’s Hospital. He manages the perinatal bereavement

program, serves on the hospital bereavement team, and co-facilitates community bereavement support groups. He is certified as a clinical chaplain through the Association for Professional Chaplains, and is a past president of the organization.

Darryl is certified in thanatology through the Association for Death Education and Counseling and in perinatal loss care through the National Board for Certification of Hospice and Palliative Nurses.

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New York, NY SPACE IS LIMITED!REGISTER TODAY at gundersenhealth.org/rts

Education Credit

About the Faculty

Nursing contact hoursNursing contact hours Gundersen Lutheran Medical Center, Inc., is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death provides 12.75 contact hours, Resolve Through Sharing (RTS) Bereavement Training: Neonatal and Pediatric Death provides 12.25 contact hours, Resolve Through Sharing (RTS) Coordinator Training provides 7 contact hours. The three online modules provide 1 contact hour each.

California – Provider (Gundersen Lutheran Bereavement and Advance Care Planning Services) approved by the California Board of Registered Nursing, provider #12245, for 12.75 contact hours for Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death, 12.25 contact hours for Resolve Through Sharing (RTS) Bereavement Training: Neonatal and Pediatric Death, 7 contact hours for Resolve Through Sharing (RTS) Coordinator Training, and 1 contact hour each for the three online modules.

Social work continuing education hoursGundersen Lutheran Medical Center, Inc., provider #1089, is approved as a provider for continuing education by the Association of Social Work Boards. aswb.org. ASWB Approval period: Nov. 15, 2015 – Nov. 5 2018. Gundersen Lutheran Medical Center, Inc., maintains responsibility for the program. Licensed social workers should contact their regulatory board to determine course approval. Social workers will receive 12.75 continuing education hours by participating in Resolve Through Sharing Bereavement Training: Perinatal Death, 12.25 continuing education hours by participating in Resolve Through Sharing Bereavement Training: Neonatal and Pediatric Death, and 7 continuing education hours by participating in Resolve Through Sharing (RTS) Coordinator Training. The three online modules provide 1 continuing education hour each.

Kathie Kobler, MS, APN, PCNS-BC, CHPPN, FPCN Pediatric Palliative & Supportive Care Center for Fetal Care Advocate Children’s Hospital, Park Ridge, IL

Kathie Kobler is an Advanced Practice Nurse with over 31 years of experience caring for infants and children with serious illness and their families. She is the APN coordinator of the Center for Fetal Care and Pediatric Palliative & Supportive Care programs at Advocate Children’s Hospital, Park Ridge. Kathie is a published author and

an invited professional speaker at local and national venues regarding perinatal/pediatric palliative care and bereavement issues. Kathie has served in leadership positions for the Hospice & Palliative Credentialing Center and the Hospice & Palliative Nurses Association. She is a 2014-2016 Jonas Nurse Leader Scholar, and a PhD Candidate at the University of Illinois at Chicago, with anticipated graduation in spring 2017. Kathie holds two certifications: Certified Pediatric Clinical Nurse Specialist (PCNS-BC) and Certified Hospice and Palliative Care Pediatric Nurse (CHPPN). She was named a 2016 Fellow in Palliative Care Nursing (FPCN) by the Hospice and Palliative Nurses Association/HPNA.

To receive contact/continuing education (CE) hours, nurses, social workers and chaplains must be present for each full day of training (no partial credit will be given). Completed evaluation is required for contact/CE hours. Contact/CE certificate for classroom portion given onsite. Contact/CE certificates for online courses awarded upon completion of each module.

Planning committeeRana Limbo, PhD, RN, CPLC, FAAN; Jill Wilke, MS, RN, CPLC; Heather Silver, LCSW-C, CPLC; Darryl Owens, MDiv., BCC, CT, CPLC; and Danielle Luckner

ADEC recognitionResolve Through Sharing (RTS) Bereavement Training: Perinatal Death is recognized by the Association for Death Education and Counseling to meet the thanatology-related contact hours to be Certified in Thanatology: Death, Dying and Bereavement.

Speakers and planners have an employment relationship with Gundersen Lutheran Medical Foundation, Inc. We are a provider of the program, but we do not endorse any commercial products in conjunction with this program. Off-label use of any products will not be discussed. Speakers vary due to program locations. Speaker credentials are available upon request.

Lori A. Ives-Baine, RN, BScN, MN (CPB)Grief Support Coordinator, Pediatric Advanced Care Team The Hospital for Sick ChildrenToronto, Canada

Lori has been nursing in neonatology for 26 years and has been focused on perinatal and pediatric grief for the past 20. She worked as a bedside nurse in the NICU at SickKids Hospital in Toronto (Level 3 and 4 outborn pediatric referral center) and took on the role of Palliative Care and Bereavement Coordinator in

the NICU 18 years ago. This work led her to RTS. She continues to learn with families, staff, and through her research work, to provide the optimal care for families across the continuum of pediatrics. She has taught RTS for the past 17 years at her institution.

Lori now works in a hospital-wide role of Grief Support Coordinator with the Palliative Care Service, where she is applying her learned skills and guiding best practice in this area. Lori obtained her Master in Nursing with a focus on grief and bereavement in the perinatal and pediatric realms in 2008 and her Collaborative Program in Bioethics (additional minor) in 2009 at the University of Toronto. She is passionate about teaching and sharing her knowledge. Lori is a board member with PLIDA, an international networking group focused on perinatal loss and infant death. Heather Silver, LCSW-C, CPLC

Heather is a clinical social worker and has been working in the social work field for almost 15 years. She has been a speaker as part of the national faulty for RTS since August 2009. She received her BS at Towson State University and her Masters in Social Work from the University of Maryland. After working with the State of Maryland’s foster care system for drug affected newborns, she became involved with the bereavement program at Anne Arundel Medical Center in 2005. In 2009, Heather went to Baltimore

Washington Medical Center to open their Women’s Pascal Center where she developed, coordinated, and directed the maternal and child health social work and perinatal bereavement programs. In March 2011, she began a perinatal palliative care program in Annapolis, MD, which is the first and only in Anne Arundel County. She currently runs the program through Chesapeake Life Center at Hospice of the Chesapeake. Heather is also the pediatric social worker for the Chesapeake Kids program, working with babies and children who have a life limiting illness. She became certified in Perinatal Loss Care (CPLC) in June 2013. She is very active on the FIMR board (fetal infant mortality review board) for Anne Arundel County along with the county’s Community Action Team (CAT). Heather also serves on the Exam Development Committee for NBCHPN.

Other creditsBereavement Services is a provider for the National Association for Catholic Chaplains. These programs provide 15.3 contact hours for Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death, 14.7 contact hours for Resolve Through Sharing (RTS) Bereavement Training: Neonatal and Pediatric Death, 8.4 contact hours for Resolve Through Sharing (RTS) Coordinator Training, and 1.2 contact hours for each of the three online modules. Other disciplines will receive a certificate of attendance.

To receive contact/continuing education (CE) hours, nurses, social workers and chaplains must be present for each full day of training (no partial credit will be given). Completed evaluation is required for contact/CE hours. Contact/CE certificate for classroom portion given onsite. Contact/CE certificates for online courses awarded upon completion of each module.

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Conference cosponsor, training site, and lodging

NYU Langone Medical Center is one of the nation’s premier academic medical centers. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Located in the heart of Manhattan, with additional facilities throughout the New York City area, NYU Langone consists of four hospitals: Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, and Hassenfeld Children’s Hospital. Specialists at NYU Langone treat a full range of medical conditions in both inpatient and outpatient settings at locations throughout New York City’s five boroughs, Long Island, New Jersey, Westchester, Putnam, and Dutchess counties.

Perinatal Death and RTS Coordinator Training

Location Date

Martin Health System, Port St. Lucie, FL June 21 – 23

Gundersen Health System La Crosse, WI (Special event – RTS 35th anniversary celebration, August 1)

Aug. 1 – 3

Escambia County Healthy Start Coalition Pensacola, FL

Aug. 15 – 17

Tucson Medical Center Tucson, AZ Aug. 29 – 31

INTEGRIS Baptist Medical Center Oklahoma City, OK Sept. 19 – 21

New York Presbyterian Queens, NY Oct. 20 – 22

Conway Regional Medical Center Conway, AR Nov. 14 – 16

Agnesian HealthCare Fond du Lac, WI Nov. 28 – 30

Pediatric and Adult Death and RTS Coordinator Training

Location Date

Tucson Medical Center Tucson, AZ

Sept. 1-2 (Coordinator training Aug. 31)

Location630 Second Armenian Conference Center630 2nd AvenueNew York, NY 10016

LodgingDumont NYC 150 East 34th Street at Lexington AvenueNew York, NY 10016(212) 481-7600

Rate: $309

Special rate ends October 12, 2016. Mention Resolve Through Sharing Bereavement Training when reserving to receive the special rate.

Neonatal and Pediatric Death and RTS Coordinator Training

Location Date

Gundersen Health System La Crosse, WI Aug. 1 – 3

Escambia County Healthy Start Coalition Pensacola, FL

Aug. 18 – 19 (Coordinator training Aug. 17)

New York University Langone Medical Center New York, NY

Nov. 2 – 4

2016 training schedule

Registration FeesRegister at http://www.gundersenhealth.org/rts

Perinatal Death Training $550

Neonatal and Pediatric Death Training $550

RTS Coordinator Training $425

RTS Bereavement Training: Perinatal and Coordinator Training combo $925

RTS Bereavement Training: Neonatal and Pediatric and Coordinator Training combo $925

RTS Coordinator Training Audit (available only to those who have previously attended Coordinator Training

$245

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TAKE ADVANTAGE OF GROUP DISCOUNT

Group Discount (3 or more) $100 off per bereavement training registration WITH DISCOUNT CODE

NOTE:You MUST obtain the group discount code PRIOR to registering to receive the discount. Email berservs@gundersenhealth.org with the names of those in your group to receive the code. The code MUST be applied during the registration process.

Payment: Registration fee payment can be paid by Visa, MasterCard, American Express, or Discover Card.

Transfers: Registrations can be transferred to a different conference location for a $25 administrative fee.

Cancellation policy: We offer a refund minus a $75 administrative fee for each cancelled registration. We do not offer refunds if you fail to notify us prior to the conference you cannot attend.

Accommodations: If you have questions or concerns about this course or require assistance or accommodations, please contact berservs@gundersenhealth.org

In accordance with the Americans with Disabilities Act, Gundersen Medical Foundation seeks to make this conference accessible to all. If you have a disability that

might require special accommodations, please e-mail your needs to berservs@gundersenhealth.org

Contact us: If you have questions or grievances, please contact us at (608) 775-4747 or (800) 362-9567, ext. 54747

* For the most current registration policies, visit our website, gundersenhealth.org/rts

Fees include online modules, instruction, resource manual, certificate of completion, continuing education credit, lunch, and refreshments.

To find out how you can bring Resolve Through Sharing training to your facility or community, contact berservs@gundersenhealth.org.

Gundersen Medical Foundation1900 South Avenue, AVS-003 La Crosse, WI 54601

berservs@gundersenhealth.org

No returns requested

Check out other locations and dates for RTS perinatal, neonatal/pediatric, and pediatric/adult death training.

www.gundersenhealth.org/rts

“ This was the best conference I have ever attended — although it also was the most difficult one emotionally — well worth it though!”

“ This was an amazingly informative and powerfully moving course. I would recommend RTS to every person who cares for these patients…it is eye-opening to think of all the ways we can standardize and better our care for them.”

“ One of the most beneficial conferences I have been to. The topic of “hope” and what families hope for in situations surrounding death brought a new perspective to my thoughts on death. I will definitely be incorporating this into my care. Thank you.”

“This course was life changing for my career and my private life."

RTS Bereavement Training: Perinatal Death, RTS Bereavement Training: Neonatal and Pediatric Death; RTS Bereavement Training: Pediatric and Adult Death, and RTS Coordinator Training help you comply with The Joint Commission standards for end-of-life care (PC.02.02.13) and other regulatory standards.

Join the 35,000+ who have attended RTS Training!Qu

al ity. C ompassion. Respect.35

YEARSResolve Through Sharing®

Join us for the RTS 35th Anniversary and Founder’s Celebration

August 1 5:30 – 7:30 p.m. Radisson Hotel La Crosse, WI

Hors d’oeuvres/cash bar

Attendees will be entered into a drawing

to win an iPad Mini (must be present

to win).