fuelling the local community

JET News Views People

...in this issue

...a ‘wheely’ goodCommunity

Day!Delivery focusDig out, drop off, donate50 years success in GermanyThe future is bright at BramhallBringing it all together in BudapestIssue 16 Autumn/Winter 2010

One day, two sites,four new projectseighty staff,

it all adds up to...

Welcome

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Community Day 2010 - Brandon Marsh and

Stoke Floods...

Last year’s ‘MarketingConference’ took on acompletely new slantas staff from UK &Ireland Marketing atCo n o c o P h i l l i p s ’Warwick officewent out andabout in the local

community, helping out for the day,completing a wide variety of projects for various charities and care

homes. As well as supporting a good cause, days such as this giveindividuals a great opportunity to mix and work together as a team toachieve a rewarding result.

So, with the slide show being replaced by the shovel and powerpointsby the paintbrush, after the resounding success of last year’scommunity day, it was decided to continue the theme of givingsomething back to the local community this year.

The challenge was to find projects to which we could not only make asignificant impact in just one day, but that could also accommodateover 80 people as well as having an environmental impact! After muchdeliberation, many phone calls, emails and a bit of surfing,Warwickshire Wildlife Trust sprung to the fore as needing our help attheir two Coventry based sites.

There’s been plenty going on in theworld of ConocoPhillips and Jetsince the last edition, as you willsee this issue is our biggest ever!

From corporate news tocommunity based activities,people and places, I hope youfind it informative and fun toread.

If you have any news andstories we can publish nexttime please get ‘In Touch’!

Call me on 01926 404967 or email me at judy.green@conocophillips.com

Welcome to the

Autumn/Winter

issue of In Touch...

A great days workPhil Dickin from the WarwickshireWildlife Trust was delighted with theoutcome of the day’s endeavours.“The groups were well organised,enthusiastic and made a bigdifference. They should be verypleased with themselves andproud of the impact they havemade for the site.

The ConocoPhillips teamsworked hard all day andaccomplished their goals. Someof the teams we host tend totreat the day as an opportunityto 'take a day off'. Thiscertainly did not happen withConocoPhillips.”

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The morning of 21 July dawnedsunny and, with the exception of askeleton staff left ‘manning’ the office,the teams, together with threecustomers who are Dealer Councilmembers, set off in anticipation of a‘green-fingered’ day followed by acelebratory barbeque in the evening.

The WarwickshireWildlife TrustIn 1968, a small group ofbirdwatchers formed Brandon MarshConservation Group. Their missionwas to prevent the Marsh frombecoming a wood. This required them

to maintain and enhance appropriate habitat for the benefit ofbirds. In 1986, the group was renamed Brandon Marsh VoluntaryConservation Team and became part of Warwickshire WildlifeTrust.

Today, Brandon Marsh is a 228 acre nature reserve (SSSI - Site ofSpecial Scientific Interest) lying on the banks of the River Avonand to the south-east of Coventry. It consists of a number ofpools surrounded by scrub and woodland. It provides goodbirdwatching opportunities all year round.

Stoke Floods is the second largest expanse of water in Coventryand is an extremely valuable habitat. Managed by theWarwickshire Wildlife Trust and Coventry City Council it supportsa wide variety of water birds and pondlife.

The lake at Stoke Floods was formed by mining subsidence dueto the workings at the former Binley Colliery. Wetland areas suchas this are one of the most threatened natural features of theBritish countryside so it is important that they are taken care ofand protected. Stoke Floods acts as a focal point for birdlife, andattracts a variety of species throughout the year includingswans, ducks and several species of geese.

See the day in pictures...

Cover storyCommunity

Community focus counts at

the WarwickshireWildlife Trust

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As the Aviation world slowly begins to recover fromthe recession, which has had a significant affect on theindustry, hitting it harder than many others, In Touchtakes a look at how Jet have not only maintained,but strengthened their position in the marketplacewith the help of Dave Everett, Marketing Manager,Specialty Products.

“As part of a strategic review of our business, whichstarted back in 2008, we have been assessing everyaspect of our business to enable us to be dynamicallyplaced to adjust to what our customers need, when they need it in thefuture. It is crucial that we keep our supply chain efficient, maintainvolume from our key locations and keep our core customer base.

Recently, we have moved our focus away from an operational one to amore marketing and supply led position; case in point at Leeds BradfordInternational Airport. We have reduced our asset ownership with theairport themselves taking over the tank farm. With our joint venturepartner, BP, ceasing operations at the airport, we have moved from a jointventure operation to a sole supplier position. Whilst this position isunlikely to continue indefinitely with additional suppliers showinginterest in LBIA, we can be proud of the considerable efforts successfullymade by our customer support group and supply department to keepthe airport operational following Air BP’s departure, and maintainingcontinuity of supply during a very challenged period. During our solesupply tenure, from July 2009 to date, we have not had any outages ofproduct and we have further reacted to some very challenging

requirementsaround the repatriation of airline customers in response to the recentvolcanic ash cloud scenario.

Our supply chain is crucial to the success of this new operation and we areideally positioned to do so with nearby Misterton and Teesside terminalsoffering robust continuity of supply.

At Newcastle airport, Jet have gained new business from ThomsonAirlines and have also retained our sole supplier status at Teesside andRobin Hood Doncaster Sheffield, as well as adding volume from easyJetat the same airport.

Looking at the Aviation portfolio in general, we continue to marketactively at five core locations: Belfast International, Robin Hood DoncasterSheffield, Teesside, Newcastle and Leeds Bradford International. We are

Woodland Management atBrandon Marsh Nature Centre

Woodland Management at Brandon Marsh is essential toenable low level plants such as bluebells to flourish. Trees areseeded in a variety of ways, including animal movement andwind distribution. This means that if left unchecked, the sitewould soon be taken over by trees.

These trees need to be thinned out to ensure that the strongestsurvive to full maturity but also so that low level groundcovering plants have a chance to become established. Theseplants are especially important for other species likebutterflies, bees and birds.

The teamhelped to stripout silver birchsaplings to thinout the canopy,allowing light toreach the ground.

This work supportsbiodiversity atBrandon Marsh,helping to educatethe many visitors tothe importance andbeauty of wildlife.

The ‘shades on the hair’ look as modelledby Lucy and Helen

if I sneak up quietly!...

The ‘A’-team

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Improving the RiverBank at Stoke FloodsNature Reserve (BalsamBashing!)

The River Sowe runs through the city of Coventryand the Trust has been actively working withlocal communities to improve theirunderstanding of the river and its wildlife and todemonstrate ways that local people can getinvolved both for leisure, health and well being.As part of the project, work is being undertaken onthe river itself to improve habitats, particularly forOtters and Water Voles. One of the ways to do thisis to rid the area of non native species, the mostrampant being Himalayan Balsam.

The project involved removing Himalayan Balsam fromthe river bank along the River Sowe, making the riverOtter and Water Vole friendly. This plant spreadsaggressively if left unchecked and destroys plants andfauna that are vital in supporting water basedmammals.

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Wildlife Mural at BrandonMarsh Nature Centre

Brandon Marsh was constructed almost 10 years agoduring which time the understanding of theeducational and learning needs of their diverse visitorswas not fully recognised. Together with an increase inthe popularity and interest in the environment, the sitedoes not provide the accessibility for visitors that theywould like.

Work is currently underway to improve the site - recently anobservation area was constructed adjacent to the Tea Room,they are developing their orchard and the Eco Zoneeducation area is being refreshed. In order to make the sitemore appealing and accessible, they wanted a wildlife muralpainted on the wall of their car park.

This mural has been designed to act as an ‘art sign post’,depicting the many species of wildlife found at the site. Thepurpose of this project is multifold – not only to make the site morewelcoming, but more importantly, to provide a visual guide to theirdiverse audiences be they children or visitors with visualimpairments or learning difficulties. The Trust wants to bringnature to people but recognise that a range of mediums need to beused to accomplish this.

The mural had been drawn on the wall prior to our arrival. Wepainted the mural (a bit like painting by numbers!).

Improving the Visitor Experienceat Brandon Marsh Nature CentreBrandon Marsh is a 200-acre nature reserve and Site of SpecialScientific Interest (SSSI) on the banks of the River Avon, near toCoventry. Once an active sand and gravel quarry, the site is now atranquil series of pools and wetlands, with nature trails and sevenbird hides.

The Visitor Centre was opened by Sir David Attenborough in 1998and contains displays, hands-on activities and information aboutthe Nature Reserve, as well as a Tea Room and Shop.

The team finished off a Dutch drain (back breaking work as theground was so hard), created soakaways, refurbished a small pondand painted fencing around the visitor centre entrance and carpark.

Makes anicechangefromLRP!

Puregenius!!...I’m wasted

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The briefing...

The chain gang?

g ‘wildly’ ther !

Pioneering achievements in the Germanservice station marketIn the early 1970s, putting fuel prices on display was not a hottopic. Prices were not seen as being so appealing that drawingspecial attention to them seemed warranted. COP saw thatdifferently. Why should customers not be told about the JETprice advantage? This is why Conoco invented the pole sign asearly as 1971. It was a resounding success: sales at JET servicestations soared by about 30 percent – and it paved the way forthe nationwide introduction of the price tower in 1974! Afurther innovation in Germany’s service station marketoccurred at the end of 1975, with the nationwide introductionof self-service stations. This model saves costs, so that we canoffer JET customers even cheaper branded fuel. Then and now,all internal and external business processes are constantlyreviewed in terms of their efficiency. It is a consistentcommitment that our customers appreciate. Today, JET servicestations have the highest average volume per location.

At ConocoPhillips Germany, teamwork makesthe difference

In August this year, ConocoPhillips Germany(COP) celebrated its 50-year anniversary. It wasa very special company anniversary that bearstestimony to the great commitment, innovativeideas, and especially the team spirit of theworkforce – fundamental COP values thatalways set the company apart from itscompetitors. Barry Quinn, General Manager,European Marketing, looks back on some criticalmilestones in the past, as well as lookingforward to the challenges ahead.

Over the last five decades, there have been some fantasticexamples of how COP managed to overcome a range ofchallenges during difficult times. The strength of the JET brandand the inventiveness of the people behind the brand haveallowed our business to thrive thanks to a never-ending streamof innovations and by adapting to changing market conditions– in one of the most difficult markets in Europe.

Low Cost – High Volume – Low PriceThis has been the reigning principle since the 1970s, and it hasbrought COP and its JET brand great success. And yet, whatsounds so simple at first turns out to be somewhat morechallenging in reality. It requires the right strategy and the rightpeople – people with a great deal of foresight and also a gooddose of stubbornness, so as to be able to implement the strategyin the face of objections and hostilities. We managed to do justthat again and again in the past, and our success reinforced in usthe determination to strike out in new directions and try outunconventional and cost-effective solutions. A few milestonesin COP’s history will illustrate our successful approach.

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50 yearssuccessin Germany

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from a ‘quin’tessential viewpoint...

Integrated logisticsConoco always adopted a cross-functional approach – it is aprerequisite for finding clever solutions such as the integratedlogistics model first developed by COP in Germany. The modelallowed every single step to be consistently calculated throughand tested in terms of its cost effectiveness – from thepreparation of a product right through to its delivery to theservice station. As a result, COP Germany had an optimal deliverysystem as early as the beginning of the 1980s, where transportcompanies were in charge of deliveries to service stations at avery cost-effective rate. The system was so good that its basiccharacteristics are still in place today.

Discovery of Shopping at service stations Also during the 1980s, we started building the first shops at ourJET service stations. On offer were cigarettes, beverages, sweets,

magazines and the full rangeof our own engine oils. In the1990s, the shops wereexpanded, both in terms offloorspace and productrange. Something entirelynew came along in 2002: ourbig pilot project SPARexpress! In the internationalretail chain SPAR, COP hadfound the ideal partner – apartner with outstandingcompetence in retailing usinga minimum of floor space.Following a detailed market

analysis and the operation of several test stations, it quicklybecame clear that the shops featuring the SPAR brand boostedtheir efficiency as well as their turnover. By 2009, a total of morethan 300 JET service stations had therefore been converted toSPAR express outlets. In 2010, only JET service stations with SPARexpress shops are included in the network. This concept has alsobeen extended to Austria through an arrangement with theconvenience brand Bila, a market leader in Austria.

The HSE Excellence InitiativeHealth, safety and the environment (HSE) have always been toppriorities for COP. Germany Marketing manages the safetyexposure of almost 8,000 people dispersed across our stationnetwork. The launch of the HSE Excellence Initiative in 2008 wastherefore a natural evolution of the existing HSE managementsystem. The aim: zero incidents and accidents at all JET servicestations, which are company owned and dealer operated. Thiswas to be achieved by identifying the areas that can be especiallyprone to accidents, like working on heights or the restocking ofheavy merchandise – everyday activities that can lead to a kindof complacency and hence a degree of negligence. Also on theagenda were conflict management and the prevention of hold-ups. All areas and topics were reviewed using measures such asseminars, lightning audits, Golden Rules and spot checks oftechnical safety details and preventive measures. In this way, itwas possible to train service station operators and suppliers andtheir employees to renew their focus on hazards and potentialsources of danger. As a result, COP Germany today has an industryleading TRR of 0.17

Strong Brand as a success factorIt goes without saying that a unique market positioning such asthat of JET also calls for unique advertising.

Real cult status was achieved in Germany by the image campaignthat was launched back in 2006 and is still successful today, withits refreshingly clear message, “It’s just smarter!” The underlyingidea was to start an advertising campaign that was unusual,emotive, appealed to smart shoppers, was fun and also quitedistinct from those of competitors. The perfect partner was foundin the well-known German cartoonist Rötger “Brösel” Feldmann.He penned numerous advertisements and posters that persuadeconsumers through humour that filling up with JET-branded fuelat a low price is really clever! The result: since the campaign waslaunched, JET became the most liked brand in Germany!

50 years’success in Germany

..continued overleaf

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development of more efficient vehicles that use less fuel. Currentforecasts are for total sales of fuel in Germany to contract by 25percent by 2020, compared with today's levels. This situation willexert enormous pressure on businesses operating servicestations. Even today the profitability of the retail business is quitelow, and a loss of volume on that scale will force many operatorsout of the market, unless the loss in volume can be offset byhigher margins. Refineries will also feel the pressure of decliningregional demand, as traditional export markets are increasinglysupplied by new, very large and therefore efficient refineries inIndia, China and the Middle East.

How we deal with these changes, how we maintain ourleadership in terms of efficiency, at the same time as protectingthe profitability of our industry – all these factors will providethe basis for our success over the next 50 years.

We have already begun to meet the challenges of the year 2020.An interdisciplinary international team is already at workanalyzing our options, so that we can plan and implement themwith sufficient lead time.

The contribution of every single individual to our business model“Low Cost – High Volume – Low Price” will be a vital factor in thisendeavour. More than ever we need to ensure that we canmaintain our significant competitive advantage so that we willbe profitable whatever the future market conditions. We willtherefore work safely and healthily, invest wisely, and extract themaximum benefit from local and global service centres, so thatour customers will always have good reason to return to JET.

Filling up carbon neutral at JET On 1 December 2009, COP launched a particularly

innovative cooperation: the joint effort between JET andARKTIK GmbH allows JET customers to be carbon-neutral

when refueling their cars. All that is required is possession of anARKTIK card. Customers pay a monthly membership fee of 2 eurosand make their own contribution towards helping the climate bypaying 2 cents extra per litre of fuel. JET, in turn, makes its ownclimate contribution by adding a further 2.5 cents per litre. In thisway, JET customers are able to achieve 100-percent compensationfor the CO2 emissions of their vehicles by supporting gold-standardclimate protection projects – and this compensation also includesthe indirect emissions associated with the production andtransportation of fuel. For major corporate customers wanting torun their fleet in a carbon-neutral manner, there is the JETCompensation Card. This commitment benefits customers as wellas JET: for customers at JET service stations, it is a simple and cost-effective method of compensating for the CO2 emissions resultingfrom their personal fuel consumption, and for JET it means accessto new groups of customers and improved customer loyalty, all ofwhich are adding to the strength of the JET image.

Vision & ValuesAt the end of February 2010, our most recent forward-lookingproject – Vision & Values – was launched. Its purpose: to createlocal identity for employees in Germany that complements theoverarching international corporate vision of COP. A team of 13employees developed a vision for the future and the associatedguiding principles. The objective for the team was to create anidentity and purpose for our business that would motivate theemployees.

The slogan (and song!) that resulted “Individually strong, togetherunbeatable” emphasizes the fundamental strengths of ourbusiness - a Marketing business that is independent in many waysbut with the backing of a strong global company; where the partsof our business combine – refining, wholesale, retail and supportfunctions; and every individual contributing to their team’s success.And why is that so? Because throughout the 50 years of itscorporate history, what has always set COP apart from the crowd isthis: strong as individuals, unbeatable as a team – a true visionwith tradition!

A commitment to community valuesAs a successful company, we feel obliged to make a contribution tothe community, and to live up to our social responsibilities throughvarious campaigns and projects. One example: COP employeescompeted in several teams during the anniversary celebrationsand raised 10,000 euros for the Hamburger Familienhafen(‘Hamburg Family Harbour’), the first out-patient children’s hospicesupporting terminally ill children and their families on theirdifficult and often long journey. COP also eschews traditionalChristmas gifts for partners, choosing instead to donate 15,000euros to the Sternenbrücke children’s hospice in Hamburg.Incoming gifts are donated and sold by an internal auction and theproceeds are donated to help children in misery (SOSKinderdörfer).

COP has also been running blood donation sessions twice a yearsince 2008 and last year a bone marrow typing drive, designed togive the greatest possible number of patients suffering fromleukemia or some other disease of the hematopoietic system anew lease on life, resulted in a COP donor helping to save a life.

A look into the futureWhere to from here? We will be facing many challenges ahead, butour experience will stand us in good stead in tackling them. Theworldwide need to reduce harmful emissions has led to the

50 yearssuccessin Germany

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Jet Dealer, Sebastian Nonis (pictured centre), of Forfar Road ServiceStation, Dundee wins the award for Forecourt of the Year at theScottish Local Retailer 2010 awards ceremony.

Strength, stubbornness, self confidence and Sebastian slip off thetongue. He certainly needed those qualities in abundance in order tokeep his business going when a large supermarket and forecourtopened literally over the road from his Jet dealership, threatening hislivelihood.

Sebastian’s story starts when he decided to ignore the advice of hisfamily, close friends and even some suppliers who understandablyrecommended he ‘hang up his petrol pumps’ and move on topastures new; how could he possibly compete with the ‘giant’ overthe way?

A bridge too far?Jet’s Forfar Road site is situated on a busy dual carriageway,attracting passing motorists as well as backing on to a big housingestate where a large amount of his loyal, regular ‘convenience’customers would call in to pick up papers, drinks and snacks. Evenwith a new bridge joining the housing estate and the newsuperstore, Sebastian reckoned that with his range honed toperfection and with a deep understanding of his customers’ needs,his customers might not want the added ‘hike to the hyper’ and itwould be a bridge too far?

The logic was all well and good, but even Sebastian had to agree with‘the doubters’ that his current store was ill equipped as an alternative

and the winner is...Jet’s Award

Winners

to a slick, well stocked and marketed superstore. His store was tired,too cramped and basically not up to standard.

Putting his money where his mouth is!So without further ‘ado’ he put together a six-figure funding packageto literally flatten his existing forecourt and build a bigger and betterpurpose built store from scratch. With the help and advice of localsuppliers and Jet’s regional manager, Paul Yates, he even managed tocontinue to trade throughout the major building works. The result, astunning store ideal for his customers’ requirements, fit tocomplement the Jet forecourt image and branding.

His bold decision, not only to carry on regardless, but to bravelyexpand his operation in the face of adversity, has been vindicatedwhere it matters most - sales have rocketed since the re-build,margins are up and most importantly he continues to literally ‘fuel thelocal community’ as his business goes from strength to strength. Itwas this single-minded determination that the judges warmed toand it was with great pleasure they awarded him the SLR Forecourt ofthe Year award.

And there’s more...

Blair Girvan of Girvans of Aberfeldy picked up the SLR Forecourtof the Year runner up award. He is pictured (top right) with RogerHarrop and Millie Clode. Not one to be excluded from a goodparty, Garry Gibson of Cooper Brothers also picked up an award asrunner up in the Community Involvement sector. He is pictured(top left) picking up his award from Sandra Fisher, flanked byMillie Clode.

Newton Park Service Station wins Car Care and Lubricants award at theForecourt Trader of the Year Awards.

The car care and lubes outlet at Nick Baker’s Newton Park Service Station at Darlington, County Durham offersan amazing array of great brands and excellent categorisation, supported by strong point of sale. Its widerange includes the new JetMax lubricants range, as well as other branded oils and additives, coupled with carcare and valeting products, together with road safety, replacement bulbs and other ‘distress’ products.

According to the judges, one of the major deciding factors in Newton Park coming out on top was theknowledge and helpfulness of the staff in assisting clients decipher the extensive range of lubricants.

From left to right, awards host Mark Durden-Smith is pictured with site manageress Christine Glenn, NickBaker and Graham Tissiman from the award sponsors, the Convenience Group.

Keeping the wheels of industry oiled...

Sebastian scoops top prize

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Let it snow, let it snow...

To further understand how a fuel delivery is actually made into our Jetsites, a team of people from ConocoPhillips’ head office staff,encompassing a variety of roles from Retail Services, Customer Support,Regional Managers and Contracts & Investments, met up at a local sitein the Midlands to expand their knowledge of what goes on at the pointof delivery.

On a sunny day at Jet’s Rye Hill site on the busy A45 near Coventry, staffgathered for a day ‘in the field’ under the watchful eye of Wincanton’shead driver, Gary Walton, from Kingsbury terminal, to undergo the typeof training a ‘competent person’ undertakes when a tanker ‘turns up’. When a new site joins the Jet network our delivery contractors performa full risk assessment of the site, together with undertaking the trainingof competent persons to ensure they are perfectly placed to understandthe driver’s point of view, as well as what Jet demands of their staff interms of safety procedures.

The driver and competent person work as a team and check thatsafeguards and precautions are in place before a delivery commences.Having confirmed the order matches what has been brought to site onthe tanker, both check there is sufficient ullage or space in the tanks and

that the correct fuel from each ofthe tankers’ pots goes into thecorrect receiving tank.

Tanker position, manoeuvring, asafe working area, fireprecautions, the safe placementand management of hoses andavoidance of spills are all alsocrucial in ensuring safe deliveries.Mistakes could not only be costlybut could endanger lives, which isunacceptable and all the morereason for a high level ofcompetency and competent persons on Jet sites.

Competent persons training is available to all sites in the Jet network. Ifyou would like to train, or refresh your current training for you and yourstaff, speak to our Customer Support group when requesting your nextdelivery or your Jet Regional Manager, so that training can be arrangedfor your site.

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Well, maybe that’s not quite what staff at ConocoPhillips' delivery hub arehoping for this coming winter, but one thing’s for certain, if it does thenthey aim to be prepared.

Sam Payne, Operations Administrator at the Warwick Hub, explains the‘Snow and Ice Pre-Delivery Checklist’ to In Touch. “Getting product to ourcustomers on time is what we pride ourselves on and, following lessonslearnt from a harsh winter last year, we decided we could improve ourplanning for adverse weather conditions with a view to ensuring,wherever possible, deliveries get through.

Simple things can make all the difference and mean that aborteddeliveries, which cost time and money, can be avoided. More importantly,the safety of both site and delivery staff is paramount and planning aheadcan alieviate potential hazards. It's a question of observation, goodcommunication and a little forethought from ourselves and the customerto make sure as many provisions as possible are in place when badweather hits. The phones are manned from 06.00 Monday to 16.00Saturday, so there’s no reason why customers can’t talk to us and help usand themselves in thinking about safe, on-time deliveries and what theycan do to help.

Therefore, we have drawn up a checklist to chat through with customerswhen they place their order, or we will call them if the weather forecastdeems this necessary." The pre-delivery checklist asks customers toconsider the following factors:

Will the site have sufficient grit to allow for a safe delivery and will allareas, including the driver’s immediate working area around hisvehicle, be sufficiently gritted?

Will the site and working area be clear and ready for delivery, i.e. snowcleared from delivery area and man lids and locks free of ice?

Are nearby access roads clear of snow and ice and suitable for largetankers to drive along?

“Hopefully by engaging with customers, asking them to think aboutthe delivery process and be pro-active, notifying us if any issues ariseor weather conditions change, will ensure not only do Jet’s customersget their fuel safely and on-time, but there is a wider benefit as thepublic who visit Jet sites can also be sure of filling up, safely too!”concluded Sam.

Perfect Delivery Demonstration Rye HillFillingStation

UnannouncedSafetyObservationsAt ConocoPhillips, the goal is to achieve zero injuries andincidents while viewing the health and safety of our employees,contractors, customers and neighbours equally. This isparticularly the case for our delivered service where our goal is tomake a delivery without a spill or incident every time. Tocontinue the focus on achieving zero incidents, a programme ofunannounced safety observations has been developed inconjunction with each of the three transport contractors -Suckling Transport, Wincanton and DHL.

The unannounced observations take place at delivery points andconsist of a member of the transport company’s staff observing

the actions taken by the driver in conducting his delivery. Theywill check that all procedures are followed correctly and addressany unsafe practices that have the potential to lead to anincident in the future.

Analysis from past incidents has shown that incidents happenwhen procedures aren’t followed or steps are missed. Often thishas been happening for some time and the aim of theseobservations is to capture any deviations from process and makesure they are corrected before they lead to an incident.

This isn’t a process designed to catch people out, but ensure thatdeliveries are carried out without incident and to the highstandards we all expect. Observations may also be recorded ifsomeone assisting in a delivery is not following the agreedprocedures, e.g. a competent person walking off whilst a deliveryis taking place. These observations will be passed back to the siteso they too can make sure they are operating safely. It is also agood opportunity to praise good work and this is fed back as wellwhen a delivery has taken place to the highest standards.

Mick Smith, ConocoPhillips Contract Manager, Suckling Transport,says: “One of the added benefits of observing deliveries ismeeting the site management and staff. I always show my ID,introduce myself and explain the purpose of my visit and it’s agreat way of getting to know the people and discussing anyissues there may be. The drivers are not aware I will be present,although there may be an initial element of surprise on theirpart. They understand through safety talks the purpose andbenefits of these observations.”

SalesSupport...it’s sorted! Anne Day, Sales Support Supervisor reports...Four months have passed since the launch of our new customerdatabase and we have had time to reflect on how this newmethod of managing our customer relationship is working.Customer Support, together with Retail and Credit, are users ofthe database which enables us to focus on the customer and beconsistent with information that is shared between these threegroups.

Our launch date was Tuesday, 8 June, when we were stillenjoying the early days of summer. We had completed monthsof development, designing and testing the new system, and wewere anxious to start using the database because we had beeneagerly awaiting the benefits we knew it would bring. InCustomer Support, in particular, there was an air of anticipationbecause of additional technological advances we had made tolink our call manager system into the customer database.

At 9am our first caller came through to us, the customer enteredhis full account number, his call was answered by Sarah Pollardand his customer record immediately appeared on her screen.Sarah was able to see a number of additional details whichpreviously had not been readily available, such as a list ofexisting orders, information on product availability and much,much more.

How is it benefitting us?All our data is now held in one place, which has eliminated theneed for the same data to be entered in a number of differentplaces for use by different groups. Our Retail regional managershave access to customer information on their mobile devicesand laptops, which is helping them when they visit existing andprospective customers. In Customer Support, our phoneconversations with customers are changing because we have somuch more information at our fingertips and can nowimmediately retrieve that information for customers. Wecontinually assess our customer service performance and lookfor improvement opportunities.

How can customers help us?It would be great if all customers could key in their accountnumber when contacting Customer Support. This will make thesystem as effective and efficient as possible and will avoidunnecessary delays while we retrieve a customer record. Bylinking to a customer record, we can ensure that queries arelogged against the relevant customer account and can easily beretrieved for future reference or assigned to someone withinConocoPhillips to follow up.

Many thanks to everyone for making this project so successful.In partnership with our customers, we are confident that thissuccess will continue and reap many rewards and benefits foreveryone.

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retailround-up

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Hammonds Group reaches £10k Guide Dogsponsorship targetHammonds, situated on Norwich Road, Halesworth, has praised local customers for helping reach an amazing fundraisingtarget of £10,000 to sponsor a guide dog. Hammonds Service Station is one of six sites across the whole of the Hammondsgroup that took part in a group-wide fundraising initiative in aid of the popular charity, Guide Dogs.

Over the past two years, the garage has used a number of creative approaches to raise money; baking and selling cakesand Christmas mince pies, prize draws and raffles, selling second-hand books and videos on-site, as well as askingcustomers for donations for carrier bags.

The Hammonds family and staff chose to support Guide Dogs because of the premature loss of a much loved family petlabrador, the breed used by the charity. After finding out how much it actually costs to train and support a guide dog,the team was determined to raise as much money as possible for the worthy cause.

“We operate at the heart of a fantastic, close-knit community and it’s important for us to find opportunities to make a positive difference,”explained forecourt manager, Louise Hammond. “We have been overwhelmed by the support and generosity of our customers. One man heardabout our campaign while filling up with petrol and decided to donate a huge toy jaguar cat. By raffling it off, we managed to raise £100 in onego!” Other Hammonds sites were involved in a sky dive, bacon roll days, soup days and donations in lieu of surplus computer equipment to raisefunds. Items have also been sold via eBay.

The guide dog, which Hammonds has named Reggie, will be allocated to a member of the local community, providing them with mobility andfreedom.

Reggie’s ready

Famous for its beautiful coastline andbeing the home of Rick Stein’s seafoodempire, Padstow now boasts anothertourist attraction – the Jet forecourt! Theforecourt was recently chosen as afilming location for an episode of thehugely popular TV show, Top Gear.

The show, which aired on Sunday, 18July, featured the three presentersfacing yet another random challenge.This time, they were tasked withbuilding their own motor homes anddriving them from Fleet Services onthe M3 to Cornwall.

A series of hilarious events unfolded asthey faced trying to keep their motor

homes intact in strong winds and having to change into wetsuits whileinside their vehicles! At the end of a long day, they then headed to theJet forecourt in Padstow to stock up for their next challenge – preparinga three course dinner in their motor homes. Despite not being able tobuy their food of choice – steak – they did manage to get theingredients to cook up a feast back at the caravan site.

The BBC Top Gear production team contacted Jet Padstow’s forecourtowner, Michael Trenouth, to secure the site as a filming location andunderstandably he jumped at the opportunity.

Michael commented: “It was great fun having the presentersand crew here on-site – lots of people in the area had heardabout the filming beforehand so we had quite a crowd onthe day. But, since then it’s become even more of atalking point. It’s created a real buzz among ourcustomers, but even more bizarrely, lots of touristsare coming into the forecourt simply to be able tosay that they’ve visited the ‘Top Gear Garage’!It’s really put us on the map so we aredelighted that we had this opportunityto take part.”

Top Gear ‘Jets’ intoPadstow

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Black socks get yellow and blue kit!Jet’s Lower Kilburn Garage has sponsored a Jet brandedfootball strip for the Spondon Dynamos Black SocksUnder 11s team. The forecourt has supported the teamfor a number of years and this year was delighted to beable to supply the new kit for the team. The boys arevery excited about the kit and optimistic that it will spurthem on to have a very successful season.

Pictured from left to right - Dean Morgan (manager ofteam), Zach Yates, Freddie Mcado, Jack Morgan,Cameron Dabell, David Barber, Andy Madeley (teamtrainer), Sam Mellor, Jack Caldbeck, Jake Harris, DanielMadeley and Jake Hickton.

David Watson, one of Jet’s Regional Managers, talks us through‘the biggest Dealer deal in Jet’s history!’

“The Malthurst Group (MRH) has been a Jet customer since 2000.MRH is the biggest group Retail Dealer in the country withapproximately 300 sites trading through many of the leading UK’sfuel brands. By the end of 2009, Jet had over 20 MRH sites ‘on-board’ and as part of our policy of expansion of the Dealernetwork, we were keen to further our relationship with MRH.

After a comprehensive tendering process, where we won a further35 sites to be branded Jet, the job of bringing them on board hastaken up the majority of my time. My role historically covered Jetsites in the East and East Anglia, which I still make time to lookafter, but now my Sat-Nav is working overtime as I trek fromSouthampton to Scotland and everywhere else, it seems, in-between!

I think the reason our relationship with MRH has flourished is ‘wedo things the Jet way’ - both myself and the Retail team offer apersonal service, getting to know everyone in MRH from theDirectors and General Manager, to the field management teamand staff on every site. We interact with them and if they wantanything done we get it done, no fuss, no hassle; simple really!

When a new site switches over to Jet I ensure everything is inplace and ‘on-brand’ from staff uniforms to Point of Sale, asattention to detail really matters. Staff are fully briefed and I runthrough all the procedures they will need in their day to dayoperations. After a couple of weeks, we return to sign off the siteand ensure everyone is happy.

My role has changed considerably looking after MRH but it is veryrewarding and fulfilling, being mutually beneficial to see MRHand the Jet Dealer network expand in such a dynamic way. My‘worn out’ car may not be so keen, but I love it”, says David.

Jet is very keen to develop our business and relationships withMRH by exploring any mutually beneficial opportunities that mayarise.

Working together tofuel success

retailround-up

As World Cup fevercommenced earliert h i s s u m m e r, 1 7Jet filling stationslaunched a footballshirt amnesty andinvited locals to playtheir part and givesomething back to thepeople of South Africa,the 2010 FIFA WorldCup host nation.

Jet’s national ‘Dig Out,Drop Off, Donate’initiative urged people todelve deep into theirwardrobes and drawersand donate any old,unused and unwantedfootball shirts to their localJet filling stations.

The shirts were donated toVSO, the world’s leadingindependent international development charity that worksthrough volunteers to fight poverty in developing countries. Intotal, 1,053 shirts were donated to 17 Jet sites throughout the UK.All of the shirts were packaged up and sent to South Africa to bedistributed to children and adults through VSO’s network ofvolunteers and local projects.

‘Dig out, drop off, donate!Jet kicks off 2010 FIFA World Cup build-up by

encouraging customers to get ‘shirty’with them!VSO UK director, Brian Rockliffe, commented: "We have beenoverwhelmed by the generosity of everyone. VSO worked withtwo of our South African partners, Far North and Children on theMove, to make sure the shirts reached vulnerable children, manyof whom have lost parents to HIV and AIDS and live in poverty.

In celebration of the World Cup, VSO and Far North, a communityorganisation in the Limpopo Province, brought together teamsfrom local villages for an inter-village football tournament on3 July. Donated shirts were handed out to the hundreds ofchildren taking part.

Children on the Move distributedshirts through sports coaching,where education isincorporated into fun lessons.For many, these are likely to bethe first football shirts theywill have ever owned".

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‘Over 350 football shirts takeover Border Cars Forecourt’.

The UK’s only road-going Vauxhall ‘Vivaro Vault’ rolled into Kirkbymoorside to collect £513 raised by Jet Dealer and Vauxhall Retailer, Ryedale Garages, for Help for Heroes.

The specially customised Vauxhall Vivaro Sportive Double Cab 2.0 CDTi is swathed in Help forHeroes livery and comes complete with Fort Knox-inspired graphics. The Vivaro wascommissioned by Vauxhall Motors, to undertake a two-week ‘Drive for Heroes’ tour of the UK tocollect funds raised by Vauxhall Retailers for Help for Heroes.

Steve Haw, General Sales Manager of Ryedale Garages, had the honour of depositing thecheque in the Vivaro Vault and said: “We are very proud to be supporting Help for Heroes andwould like to thank all of our customers and staff for their generosity over the last few months.We hope this will be the first of many cheques we can present to this worthy charity.”

Ryedale Garages is a family owned business which has been operating in the localcommunity since 1946. The company has been actively fundraising for Help for Heroesthrough the sale of wristbands and by collecting donations at their Jet Fuel Station in Kirkbymoorside.Drive for Heroes is just one of many fundraising activities Vauxhall has arranged for its two year support partnership with the charity,which helps British servicemen and women who have been wounded in the service of their country.

CPNet Enhancements

Help for Heroes ‘Vivaro Vault’ drives into Kirkbymoorside

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Earlier this year, CPNet underwent a whole new look and feel withnew graphics giving the site a fresh look. These visual changes havebeen coupled with enhancements to its functionality.

In surveying and listening to user feedback, the over-riding commentwas that both Wholesale and Retail customers wanted to get at theirinformation fast - so we’ve added a ‘quick-picks’ box to enable users toreadily access their account information, prices and invoices, in justone click. Also, important news items that could be crucial tobusinesses were being hidden away amongst other information, sothis has been brought to the fore in a new ‘News Alerts’ area at the topof the home page.

So log on and see the new look CPNet. Also, please consider whetheranyone else in your organisation may benefit from having access to:• Online invoices, that can be easily downloaded into your own system• Up-to-date volume lifting information• Real time pricing updates

We continue to try to improve CPNet. If you have any feedback orsuggestions, please contact Janet Messenger on 01926 404107 or by email: janet.messenger@conocop hillips.com

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Terminal time

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At a time of low investmentand increasing asset saleswithin the oil industry,ConocoPhillips is ‘buckingthe trend’ with a multi-million pound expansion atthe Bramhall Terminal.Bramhall Terminal is a fuel service depot which is fed by pipelinefrom Humber Refinery at Immingham. This is a very efficientand environmentally friendly way of shipping product to itsstorage tanks. Historically, petrol, diesel, kerosene and gas oil areall supplied to customers out of Bramhall via three semi-automated loading racks.

The scope of current works to further expand Bramhall’scapacity and capabilities by upgrading existing racks andadding a fourth rack started in the summer, following on fromthe successful installation of an ethanol blending facility. Thiswas part of Government compliance and ConocoPhillips’commitment to provide sustainable biofuels for the future.

This latest modernisation and improvement project will enableincreased volumes of product to be supplied into the UK inlandmarket. The project adds another loading rack, reconfigures theexisting racks and automates the fuel loading process.

Increased capacity, increasedefficiency, increased automation

Work to add a fourth loading rack is well underway and due tobe completed by the end of Q1 2011. In addition to this newrack, the whole of the loading process is being fully automated.In the future, each driver will use a ‘smart-card’ which holds vitalinformation on the customer, their truck, its tank capacities andthe type and amount of fuel ordered and required; thus

The future is brigspeeding up the loading process and more importantly, makingthe whole operation safer with less chance of mis-fills, spills andhuman error at the loading rack.

Bramhall is already a busy depot, but only during certain timeswhen congestion between 05.00 and 08.30 creates a problemfor the terminal. It is envisaged that automation, coupled withan increase in loading rig capacity, will provide faster, quickerthroughput and alleviate almost all of the congestion previouslyfound at the terminal. The new streamlined operation will meana steadier traffic flow in and out of Bramhall Terminal.

CAD drawing of a new loading rack

Off-site fabricationof the new racks

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Safety on-site, especially on a project of this scale, is paramount.As there will be a large number of contractors on-site during thisproject, who may not be familiar with ConocoPhillips’ safeworking practices, the Terminal Team designed an initiative toensure that everyone on site maintains a high level of safetyawareness. Safety observations by terminal staff and contractorsare reviewed weekly, awarded points based on their significanceand, where necessary, changes are implemented. In recognition,a small token of appreciation is being given each week to theindividual or teams involved together with a donation fromConocoPhillips of £100, building up in a fund to give to theworkers’ chosen charity.

This awareness of potential health and safety issues involvingeveryone has already paid dividends with emphasis being placedon near miss reporting in order to avoid serious incidents.Already a pumping issue, with a faulty valve in an OPA section ofthe terminal, was noticed by an external contractor and reportedbefore it could pose a problem and a water pipe, which wasunmarked on the original terminal plans provided by OPA whenConocoPhillips took over the operation of Bramhall, wasunearthed and traced back to its source by a conscientiouscontractor. It has subsequently been tapped and will be used towash down the racks due to its close proximity to them, meaningthere will be fewer hoses and pipes on the ground in the futureand fewer trip risks. As a result of this initiative, five months ofproject work has taken place incident free.

In conclusionThe benefits of this investment for customers using Bramhall areclear-cut, as it will allow them to collect their fuel and get thetrucks through the depot and out to the marketplace morequickly and safely.

ConocoPhillips’ terminal team consists of Paul Feasey, ContractOwner, Chee Thoo, Project Manager and Matt Dearnley, TerminalsEngineer. The terminal is operated by Simon ManagementLimited.

ght at Bramhall

Safely does itIn planning such large scale works, one of the challenges facingthe Terminal Team is to keep the terminal running with theminimum of disruption.

Therefore, whilst the civil works had to be undertaken on-site, asmuch of the mechanical and electrical works to fabricate thenew loading rack will be undertaken off-site at the fabricator’syard by dedicated contractors. The new and refurbished rackswere designed and constructed in a modular way so they couldbe lifted into place with as minimum disruption as possible in aphased manner.

The existing loading racks

Pictured left to right: Peter Lee - Terminal Manager, Simon ManagementKeith Mason - Terminal Superintendent, Simon ManagementPromenex Contractor Paul Feasey - Terminal Operations Manager, ConocoPhillipsMatt Dearnley - Terminal Engineer, ConocoPhillipsLes Proud - BC&T Project Manager

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Business direction and conduct“Our work is never so urgent or important that we cannot take thetime to do it safely and in an environmentally responsible manner.”That was the opening comment from Stefan Wulkan, Manager, UK &Ireland Marketing, as he discussed the importance of continuedattention to Health, Safety and Environmental impact. He spoke aboutthe current activity of refining risk assessments and working togetherwith those customers, to whom ConocoPhillips delivers product, toreduce risks for all parties concerned in the delivery process. Toparaphrase one of his comments: “Personal injury and spills benefit noone, we do not want to see our customers, colleagues or communitybeing hurt as a result of doing business.” From a Retail perspective,Stefan went into some specifics around risk assessments. Deliverycontrols, together with Suresite audits, site defects, tank gauging andoverfill prevention, were amongst the many topics discussed.

Stefan then went on to talk about the strengths of the business andthat the business is on a path of growth and he re-affirmedConocoPhillips’ commitment to the long-term. Anchored aroundthree pillars, Customers, Colleagues and Community engagement, hespoke of what the customers should expect from the organisation.

Strong customer relationships have been, and will continue to be, coreto our success. In being a supplier of choice, we have a preference forlong term strong relationships and, as such, we seek win-winsolutions to opportunities and you should expect a positive mindsetand attitude from interacting with us. Strong relationships open upopportunities for growth, for our customers and for ConocoPhillips.Equally, he spoke about how internally the company will continue toinvest in its people/colleagues, to maintain a challenging andrewarding work environment allowing for personal growthbenefitting the individuals and customers.

On community engagement, Stefan mentioned the manycommunity based projects customers are involved with andencouraged them to take part in projects close to them personally. Wehave many customers and colleagues committed to making adifference to local communities and we support people who make apersonal commitment.

“This market offers challenges and many opportunities. Your successis our success and I thank you for your business”, Stefan concluded.

This September brought the JetWholesale customers and Jet RetailDealers to the Hungarian capital city fortheir respective annual conferences.

Entitled ‘yesterday, today, tomorrow - bringing it all together inBudapest’ the business sessions looked at Jet’s heritage from itsroots, through decades of change, merger and evolution, into theglobal company ConocoPhillips and the Jet brand is today.Budapest’s unique history celebrates the bringing together ofBuda and Pest in 1873 and today it is a thriving modern cityoffering visitors a feast of art, architecture and culturalexperiences - all in all, the ideal ‘backdrop’ to mirror theconference theme.

In Touch ‘brings you’ a comprehensive look into what was said...

The global oil industry yesterday, today andtomorrowBarry Quinn, General Manager, European Marketing, presentedcustomers with a stimulating overview of how the oil industry has

evolved from ‘yesterday’ when access to future supplies was not anissue for the major oil companies, to today where the economical andlogistical access to the earth’s reserves is a challenge in a both apolitical and regulatory sense.

“ConocoPhillips”, Barry said, “ is without doubt a major player in themarket as an international, integrated global oil and gas company,but the challenges faced in these current recessionary times aremulti-faceted.” Barry gave a broad perspective into the global fiscalposition, business improvement initiatives and future opportunities,as well as regulatory and fuel specific mandates and also looked atthe world’s emerging markets.

The 2011 initiative is to focus on core assets with ongoing investmentto ensure continued growth and continuity of supply in thedownstream marketplace, bringing product through its brands toconsumers. “ConocoPhillips’ business model”, he summed up, “isadaptable and ideally placed to ensure we all thrive into the future.”

Budapest 2010

The Wholesale speakers

yesterday, t

Conferencefeature

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Talking WholesaleConocoPhillips’ Jet Branded Distributors and Resellerswere welcomed to the business session by their host,Pete George, Marketing Manager, Wholesale. TheWholesale business channel encompasses diversecustomers from Resellers, Branded Distributors andSupermarkets, to LPG, Aviation and Marine customers,with many operating in several market sectors.

Pete started the Wholesale session with an overview ofthe current marketplace and touched upon the challenges facing theindustry today and the topics to be discussed such as HSE, Credit andFinance, Product Specification Changes, Supply infrastructure andcontinuity of supply in what Pete described as ‘challenging times’. Heconcluded that ConocoPhillips’ plans for the future are extremelypositive for its Wholesale and Branded Distributors in the inland UK andIreland markets, especially considering the company’s strong refiningposition.

A trader’s viewpointDavid Marriage, MOC (Hedge) Trader, gave a trader’sviewpoint to his audience, following the theme ofyesterday, today, tomorrow.

“The UK refinery sector and products markets are fullyintegrated into the EU oil market by law and are widelyintegrated into the global market by the hidden handof economics, so it’s from this angle I’ll look at the oilmarkets. From 2004 until 2008, I like to refer to thisperiod as a ‘golden age of refining’, demand was high

and refining margins good. In the past, economic growth and goodrefining margins pushed crude values up with China being a hugegrowth area, followed by India and other ‘emerging’ countries. Thedeveloping world continues to build refineries and their thirst forproduct will dominate the market.

Following the recession, which saw a significant ‘dip’ in demand andvalues, the last 18 months have seen these factors bounce back to areasonable level. However, global refining capacity continues tooutpace demand and balancing global supply and demand is thedifficulty. Coupled with tighter specifications on sulphur content infuels, these are some of the reasons why there is pressure in therefining sector and the reason why many are for sale or running atreduced capacity.

Europe remains a net importer of distillates and an exporter ofgasoline. The opposite is true in the North American market wheregasoline demand is down 11%, primarily driven by renewables andefficiencies.

Strong economic growth, industrialisation and a growing middle classwill drive energy demand in developing countries like China, India andother non-developed world countries with a significant growth inauto ownership. It is forecast that the Middle East and China togetherwill add one million barrels per day of gasoline demand”, said David.

What does it mean for you?Following the conference theme, David concluded: “Today, thedifficulty is simply getting the oil out of the ground and to marketefficiently. As for tomorrow, addressing the question ‘where is the flatprice of crude going’?”, he continued, “probably up, but don’t bet yourhouse on my opinion! However, refining margins need to improveand the market is plagued by large inventories of crude and productswhich need to reduce. In the longer-term (five years or more) futuredemand is expected to ‘challenge’ crude oil supply capability.”

The UK MarketplaceTony Conway, Marketing Manager,Strategy & Business Improvement andRichard Plows, Strategy Manager,looked at ‘Market-place dynamics’ in theUK supply infrastructure.

In terms of demand, the UK market looksto have varied little over the past fewdecades from a position in 1979, wherethere were 18 refineries supplying 30million tonnes of gasoline and diesel, totoday where demand is 50 million tonnesof gasoline and diesel*.

Pete George

David Marriage

Richard Plows

oday, tomorrow...UK Refineries 197918 Refineries26,480 Service Stations30 million tonnes ofpetrol, diesel and jet

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* Source UKPIA

However, in the currentclimate there are only ninerefineries to supply justover 9,000 UK sites, as wellas the other productsrequired for transport andindustry. According to theUK Government andindustry bodies, since the1970s, low returns andweak demand growth hasled to a lack ofdiscretionary investmentin the UK downstreaminfrastructure.

Most UK investment sincehas been to comply withregulatory requirements,

for example, HSE, fuel quality standards and petrol vapour recovery,with a number of terminals closing due to the amount of investmentrequired to achieve compliance.

Our ‘jewel in the crown’ - TheHumber RefineryDarren Cunningham, Operations Manager,Humber Refinery, spoke about one ofConocoPhillips’ ‘key assets’ and why, when otherrefineries are possibly an ‘endangered species’,Humber Refinery is ‘best in class’ and here tostay...

“Humber Refinery is unique! It’s the only refineryin the UK to produce petroleum coke and today is

the largest producer of premium grade coke in the world, and Europe’slargest producer of anode grade coke. From the outset, Humber wasdesigned to produce petroleum coke. Coking converts low valueheavy oil into petroleum coke and more valuable light products.

Premium or Needle Coke is used to make graphite electrodes used inelectric arc steel making, which is a high value specialty product.Regular or Anode Coke from Humber is used to make anode blocks forthe aluminium smelting industry.

Commissioned in 1969, Humber’s initial throughput was 86,000barrels per day and with continuous investment over its 40 yearhistory, its throughput is now over 200,000 barrels per day of crude andother feedstocks; in terms of visualising those barrels, that’s equivalentto 20 million litres of petrol a day!

Crude arrives byship to the TetneyMonobuoy, mooredtwo miles out to seaat the mouth of theHumber estuary. It isthen pumped on-shore to Imminghamto be refined. Once‘processed’, productleaves the refinery bysea, pipeline, road andrail.

Such excellent refining capability underpins strategic, stable, low-costcontinuity of supply into the UK market, producing approximately 14%of all UK product requirements.

Continuous InvestmentThroughout the decades, new, efficient, more sophisticated processesand infrastructure, together with expansion and investment, haveallowed Humber to stay at the forefront of its industry.

In 2004, the Immingham Combined Heat & Power Plant was broughton-line. Operated as part of Humber Refinery, it provides steam andpower to two refineries and with its recent expansion, is the largestcombined heat and power plant in Europe. It is extremely efficient,working at 70% thermal efficiency compared to others in the powergeneration market which are running at approximately half of thatfigure, as well as being very environmentally friendly.

Immingham Combined Heat & Power Plant

The Humber estuary

UK Refineries 20099 Refineries9,264 Service Stations50 million tonnes ofpetrol, diesel and jet

...bringing it all tog

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Humber is one of the most energy efficient and cleanest refineries inthe UK and has one of the best safety records in Europe. Shownconsistently by independent benchmarking to be one of the mostsophisticated and profitable refineries in Europe, and as one of thepremier refineries in ConocoPhillips’ global portfolio, we believe weare best in class and here to stay.

Product qualityThe final speaker at the Wholesale presentation was Paul Whitesmith,Product Quality Manager, whose presentation on the ever increasinglegislative impact on the specification of fuels sold by Jet’s AuthorisedDistributors and Resellers was ‘close to the hearts’ of the assembleddelegates. Paul said “Past achievements have been primarily targetedat reducing the harmful effects on human health and the environment.These measures included the removal of lead from petrol and thereduction in sulphur from most grades of petroleum products.”

These reductions have been achieved at very significant cost to therefining industry both in terms of many years of high capitalinvestment and through ongoing running costs.

There are three main reasons for the ongoing changes andimprovements in fuel quality and vehicle technology:• Emissions reduction: Reducing harmful effects on human health and

environment• Carbon Intensity: Lowering greenhouse gas emissions to help limit

global climate change• Energy Independence: Reducing dependence on oil producing

regions and improving national balance of payments

RTFO, RED, FQD...what does it all mean?The industry is currently working to various EU/UK SpecificRegulations, the main focus being the Renewable Transport FuelObligation (RTFO). However, the RTFO will be superseded early 2011by two new key pieces of legislation... the Renewable Energy Directive(RED) and the Fuel Quality Directive (FQD). Motor Industry specificlegislation has also been put in place.

The Renewable Energy Directive (RED)• Covers both transport fuels and power generation• 20% of Europe’s energy to come from renewable sources by 2020• Each member state has their own individual targets, the UK target is

15% from renewable sources overall and includes 10% for UKtransport by 2020

• Introduces more stringent carbon and sustainability targets for thebiofuels used

• Minimum Green House Gas (GHG) reduction targets for biofuels -35% initially, increasing to 50% from 2017

The Fuel Quality Directive (FQD) is a very complex piece of legislation

which mandates a 6% ‘well to wheels’ GHG reduction from 2010levels by 2020 for fossil fuel suppliers. It also introduces an increase inethanol content of petrol to 10%. It allows up to 7% FAME (Fatty AcidMethyl Esters) but there is no limit on advanced biodiesel blends.

It also introduces other fuel quality parameters:

• Off-road gas oil sulphur levels reduced from 1,000 ppm to 10 ppmby 1 January 2011

• Reduction in diesel polycyclic aromatic hydrocarbons (PAH) from11% to 8%

The Motor Industry does not escape the new targets as they havebeen set their own stringent CO2 requirements for fleet averageemissions in the Light Duty Vehicle CO2 Regulations

• 130 g/km by 2015• 95 g/km by 2020These levels are currently at around 140 g/km

There will be penalties imposed for not meeting these stringenttargets. Electric vehicles, hybrid technology and engine down-sizingwith high output petrol engines all contributing to achieving theserequirements.

In order to meet future emissions targets vehicles will need to operateat maximum efficiency over longer timescales. Additives are requiredto achieve all these aims. There will also be a place for niche fuels inthis new legislative age.

The impactThe impact on fuels is wide ranging, the most obvious being theincreased use of biofuels, whilst the second, but more immediateimpact, is the introduction of 10 parts per million sulphur gas oil foroff-road use.

This in itself introduces issues with cross contamination andcustomers need to be extra vigilant to keep to specification. It is alsoimportant to regularly check filters and monitor equipment forpossible fuel seal leaks.

Gas oil and kerosene for heating purposes will almost certainly betargeted for sulphur reduction as will both aviation kerosene andmarine fuels.

Many questions and answers followed as the impact of the changesin the industry and, more specifically the day-to-day management ofspecific fuels, were raised.

continued overleaf - Jet and the Retail Market...

Paul Whitesmith

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Jet and the Retail MarketThe assembled Jet Retail Dealers were welcomed by Patrick Hudson,Marketing Manager, Retail, who outlined the developments andchallenges facing the Dealers since the last Dealer Conference threeyears ago in South Africa.

Patrick outlined Jet’s position in the Retail market versus itscompetitors and discussed the different market segments withinthis market. Hypermarkets are now the biggest sector by marketshare, followed by the Dealer sector, with the Oil Company companyoperated sites sector remaining the smallest segment and likely tocontinue to shrink as Oil Companies continue to dispose of their

company owned sites. Only 29 new sites were built last year and 18of these were by hypermarkets; the Dealer sector has seen themajority of recent site closures and its throughputs per site are belowthose of the hypers and co-ops. Jet’s average site throughputs are athird higher than the dealer average making it a strong competitorin this segment. Patrick said that there were potentially very excitingopportunities for Jet with some of its nearest competitors in thesector recently announcing that their retail operations arepotentially up for sale. We are very keen to continue growing bypursuing any opportunities that come our way to grow our dealerbusiness.

Generally there is weak demand reflecting economic conditions and,without doubt, value and service are key to retaining sales. There arevery few major initiatives taking place in market at the moment andpremium fuel sales continue to decrease despite the introduction ofthese by many of our competitors. The ‘change to diesel’ has beensteady at about 40/60 for a few years but is now accelerating andbest estimates are that by 2014 it will be 50/50. Last year, morediesel cars were sold than petrol ones. “Have you got enough dieselpumps?” Patrick asked. “Another fast moving area is technologywhere unmanned sites, electronic pump gauging and sophisticatedpoint of sale systems are part of the retail fabric. Add to this theincreasing legislative burden government is putting on our industryand rightly, an increased focus on safety, then there is plenty tooccupy us into tomorrow!

I believe it’s all about people, employees and customers alike; theirdevelopment, the right culture, the right skills and giving everyonethe opportunities to succeed. This will protect, re-enforce anddevelop Jet’s heritage and brand values”.

Non-fuels supportKen Johnson, Retail Services Supervisor,tells us about his plans to help support Jet’sRetail Dealer network.

“What is the role of Retail non-fuelssupport? Answer - to support the Dealer andpromote and protect the brand.

Our core business is selling refinedproducts, from the best refinery in the country, to our retailcustomers through the Jet brand - that is what we believe weare good at. However, we recognise that with a brand there arenon fuels areas that we need to service and fulfil.

What does Jet non-fuels support mean? Why do we do it? Thesupport can be split into two areas. The first is all about brandawareness and helping to attract customers to Jet sites bymaking sure as many people as possible know about the Jetoffer. The second is to provide the necessary tools to aid dealersin providing the best possible offering to the end user. This couldbe in the form of pump maintenance, credit card services and alubes brand, to name but a few.

It is important that what we do offer is delivered properly andsafely through ourselves and our contractors.

To understand what we need to deliver, we ask an independentcompany to undertake market research on our brand on aregular basis. Our strengths (local, friendly and approachable)and weakness (we are not on motorways) of the brand and howwe compare to the competition, helps define our supportstrategies and where we should be positioned in the market.

Brand audits such as these give us opportunities to improve howwe do things. PR and promotions focus on the local communityand site service and standards are important in helping us sellthe Jet offer. We then need to continue in our efforts toencourage those people to return by ensuring a good experienceevery time they visit a Jet site and we need to remember there’sno point in promoting all that’s good with Jet if we fail on siteservice and standards.

Brand research tells us we have an ‘industry-leading’ conversionrate from customers who actually use Jet, to those who say theyprefer to use Jet.

This year’s National Merlin 2 for 1 entry into the UK’s topattractions promotion was a resounding success with over63,000 redemptions to date. Feedback also suggests we havenow got the Point of Sale (POS) right - visually strong and agreat compliment to our branding offer.

The re-launched JetMax lubes package has been a great successstory, with the new image well received. Help from dealers hasbeen fantastic to get the product on the shelves and since launchwe have grown sales to over 100,000 litres.

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Ken Johnson

The Retial speakers

It’s our aim to continue to grow Jet relationships to leverage theGlobal strength of ConocoPhillips, coupled with Dealers’ localexpertise and experience, to expand the highly successful andsustainable Jet Retail network. We recognise what Dealers bring tothe table: a wealth of knowledge, expertise and commitment aboutthe local marketplace.

Let’s all work towards raising the levels of site service and standardsby not only doing the basics well but by going that extra mile tomake sure every customer visit to a Jet site is a good one”, said Ken.

...and last but not least

The past, present and future of a Jet site, fromGeoff Patching, Sales Manager Retail

“What are the components that makea Jet site…

Brand is a major factor – look at how it’schanged over the years, although based on

evolution rather than revolution. Jet has been first with a fewindustry changes; we were the first Oil Company to put up a sign inthe UK to advertise our prices!

The fuels supplied – in the past we have had leaded fuels, thenunleaded and today bio blends with varying percentages on nonhydrocarbons added to both petrol and diesel …productdifferentiation is again a focus for the industry.

Technology - manual everything to start with, i.e. attended service,mechanical pumps, casio tills were state of the art, no credit cards sothe majority of people paid with CASH! (Remember that?). Today ourforecourt pumps, POS and back office systems are totallyunrecognisable from the hardware of the 50/60s. Manual petrol dipstaken in the rain, giving quite literally manually produced wet stockreconciliations. No bar codes, no CCTV, no ANPR...the list goes on!

Non fuels, a crucial part of the forecourt offer today – in the 50s therewere no convenience stores, sites offered servicing/repair of cars andwhilst still important to many sites, who would have thought thatthe local filling station of the 50s would become the corner shop andmuch more in the 80/90s and beyond.

What gives a site its ‘x-factor’? What is it? It’s the people, yourpeople, our people. Jet people, the dealers, retailers and salesassistants, make up the most essential part of any Jet site – we giveyou the brand, you add the personality.

Looking back through the archives I noticed that the first DealerCouncil meeting was on 5th November 1981 – I wonder if there wereany Dealers plotting to blow up Conoco head office in Blackfriars?The Dealer Council is still valued by Jet and thriving today.

Pricing and promotions have always been a major factor in Jet’shistory. Jet has used forecourt offers plus incentives to try and wincustomers and generate loyal regular and repeat buyers - who canforget Green Shield stamps and Jet’s own JetCash and the later Smilepromotions?

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Following on from ‘Price Power’, when Jet undercut thesupermarkets by 1ppl, Jet then ran the ‘No One locally LowerGuaranteed’ offer to reinforce the Jet pricing position. Rememberthe pricing parrots attached to your pole signs? They did have a lifeof their own with many flying off in high winds!

Perhaps one, if not the, area of most change on the forecourt overthe last 15 years has been the shop offer. Jet developed the firstshop franchise offered to dealers – the Jiffy Shop and went on tointroduce the new generation stores concept with 1,600 sq. ft. ofselling space, on-site bakeries, off licences plus fresh produce anddon’t forget ‘Slush Puppy machines’.

And so the brand developed into the European brand we see todaywith curved Jet heads on the pole sign, Jet canopy pods andlatterly, the introduction of digital pole signs and one common Jetimage across Europe.

Technology and the futureOutside payment terminals, contactless credit/debit cardacceptance, driver controlled deliveries with no need for acompetent person on-site, constant changes in productspecification and legislation, additives, bio-fuels... the list is mind-boggling and endless, but rest assured we will draw upon theexperience from the last 50 years to enable us to be pro-active inensuring we lead the way for the next 50!

Jet’s new 2011 image rollout?...Whatever happens in the market, whatever challenges arise, wewill always work with our customers to overcome them. We haveone of best Refineries in Europe, the longest dealer heritage of anyof the oil companies in the UK and, in my opinion, the best people.

One thing’s for sure, whatever the ‘bricks and mortar’ of our offerare, with Dealer staff and our staff willing to go the extra mile, wetogether will always give Jet its unique ‘personality’ thatdifferentiates us from the faceless major brands.

By doing this hopefully we can hopefullyremain…’Everyone’s cup of tea!’

Geoff Patching

In 1965, Ronnie Biggs escaped fromprison and fled to Brazil, the 70mphspeed limit was introduced ontoBritain's roads, Winston Churchill diedand Stoddards began to sell bulk fuels!

Stoddards began life in 1926 when itsfounder, Percy Stoddard, managed topersuade his parents to finance a truckto replace his horse and cart for coaldeliveries. Percy’s coal business thrivedand in 1941, at the height of the war,he moved it to Cheadle, buying a

garage on the site where Stoddards still stands today. However,wartime was tough and coal was heavily rationed so Percy, alwaysquick to adapt, branched out into logs and agricultural contracting.

The business prospered and by 1948, Stoddards had diversified intohaulage and Percy’s sons, Brian and Malcolm, were involved drivingtipper trucks from local quarries into major cities to help with the re-building effort after the war. In 1965, Jet Sales Representative, ArthurLeke, mentioned to Brian Stoddard that Jet was looking for anAuthorised Distributor in the area and a deal was agreed on ahandshake.

The 2010 deal took a big more negotiation as the picture shows!... butConocoPhillips are delighted that Stoddards (who now operate amixed fleet of five vehicles delivering 11million litres of fuel a year todomestic, agricultural and commercial customers) have signed to bea Jet Authorised Distributor for a further five years, meaning that in2015 we will be able to celebrate 50 years of partnership betweenthe two companies.

Commenting on the new agreement, Judith Stoddard, who took overthe running of the business with her brother Peter and her cousinPaul Stoddard, from Brian in 1996, said "We’re happy to be re-signingfor a further five years given the current climate. JET have alwaysbeen adaptable whilst providing back up support when needed,ensuring we can provide our customers with the continuity theyexpect in today’s rapidly changing society. We look forward to ourGolden Jubilee celebration!"

The deal was concluded with a celebration dinner attended by Judith,Peter and Paul Stoddard, as well as Pete George, Marketing Managerfor Wholesale together with Guy Pulham, Regional Manager for theNorth West and West Midlands, who concluded the deal with Judith.In a happy coincidence, Guy was born in 1965!

The Solway Fisher is part of the James FisherEverard fleet serving a global business. JamesFisher Everard has worked with ConocoPhillipsfor over a quarter of a century, transportingfuels by sea to various locations around the UK.Whilst James Fisher Everard does operate onthe spot market, UK network requirements aremanaged by contract of afreightment, movingover one million tonnes of product annually insupport of ConocoPhillips Inland Marketing.

From ConocoPhillips’ perspective, it is vitally important to deal withcontractors whose focus on quality and safety is equal to ours and, as such,we are delighted that the Solway Fisher has won the league table ofQuality and Safety Performance. The Quality Cup is awarded half yearly tothe leading vessel, with points awarded against an array of measurementcriteria. In addition to proudly displaying the cup on board, the half yearlywinners are credited with the sum of £250 to the welfare fund of the

vessel which the crew themselves decide how to spend and the year endwinners will receive £500.

On a recent visit of his vessel to Immingham, Captain Dennis Smith, of theSolway Fisher, was presented with the Quality Cup by Fleet Director, ArthurTodd, in recognition of his vessel having delivered thebest Quality and Safety Performance in thetankships fleet during the first half of 2010.

Mr Todd recognised that success in safety is a teameffort and said: “Our crew have shown considerableinterest in this award which is intended torecognise the achievements of those who assist indelivering and maintaining high quality andsafety performance in operating our vessels.”

The contract is managed by the Operations teambased in Warwick, led by Sara Runciman, Operations Manager, Supply.

Solway Fisher seizes victory on the seas

Having enjoyedworking withJet for over 25years, TateOilhave recentlysigned as a JetDistributor.

“We welcomed the opportunity to further ourrelationship with Jet and are proud to be associated with a progressiveand forward thinking company”, George Tate commented.

In anticipation of their busiest year yet, TateOil have secured a numberof new delivery vehicles, all carrying the Jet branding and livery.

Furthering the on-site branding at TateOil’s Otley Headquarters, thecompany has adopted the Jet logo’s yellow background as part of itsown corporate colours andnow flies an eye-catchingflag proudly outside theiroffices. As well as developingthe company’s brand imageand identity, stationery andpromotional material alsocarry the readily identifiablecolours... this even extendsto the website atwww.tateoil.co.uk

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Wholesalenews

Stoddards use old fashioned ‘Cheadle’negotiation skills to renew Jet contract

TateOil fly the colours

Ziggy and Zaggy ‘Musical in a Day’ Workshops

Following on from the success of the workshops in 2009, five more workshops took placethis year in Hampshire, Cornwall, Ayrshire, Lincolnshire and Wakefield. School childrenlearned valuable lessons in staying safe on the roads, thanks to the partnership betweenJet and music education charity, Armonico Consort. The potentially lifesaving messageswere delivered to pupils aged 8-11 at Bordon Junior School, Penryn Junior School, Loudoun

Montgomery Primary School, All Saints Primary School and Normanton Common Primary School,through a specially designed one-day music and drama workshop.

Children were assigned roles and encouraged to work together to learn bespoke scripts and songs during Armonico Consort’s ‘Musical in a Day’workshop. The songs were based around The Jet School Run Code, an initiative designed to safeguard children as they arrive and leave school.

As well as inspiring children to think about road safety in general, the workshops were also designed witha view to encouraging pupils to ‘educate’ their parents and the children were given ‘goody bags’ to takehome. The Jet School Run Code was launched in conjunction with Brake, the road safety charity, afterresearch by the fuel brand revealed that over half of parents questioned admitted to breaking basicdriving rules on the school run, including speeding, dangerous parking and stopping in unsafe places todrop children off. Consisting of important do’s and don’ts and other road safety guidelines for parents, The

Jet School Run Code was developed with the aim of eliminating such behaviour.

Four more workshops are scheduled to take place at the end of November during Road Safety Week, an initiative by Brake, the road safetycharity. The theme for Road Safety Week this year is ‘KIDS SAY SLOW DOWN’.

135,000 children from 677 schools across the UKmarched from their school gates at 10am onWednesday, 16 June in an attempt to stopspeeding drivers and break a world record forthe largest ‘walking bus’.

The children were taking part in the GiantWalking Bus, an initiative coordinated byBrake, the road safety charity and sponsoredby Jet. The event aimed to raise awarenessabout the appalling number of childrenkilled and hurt on foot by fast traffic and toraise funds for the charity’s worksupporting families bereaved and injured

by road crashes. Shockingly, between five and six children are killedor seriously injured while walking every day on UK roads. A surveyby Brake of nearly 1,500 parents across the UK found that over half(53%) said the road where they lived was plagued by speedingdrivers. Nearly three in four (72%) said they needed a 20mph limit

outside their home, while only a further 3% said they already hadone. 20mph zones are normal in many residential areas in Europebut much rarer here despite proof that theyradically reduce child casualties.

More than 135,000 children around the UKsimultaneously took part in the event,aimed to encourage drivers to slow downto 20mph or lower in built up areas. Theevent broke the current record of 119,697children, set by Brake in 2009, and raisedmore than £70,000 for Brake’s supportservices, including its helpline forbereaved and injured families.

Brake is calling on Local Authorities totackle child deaths and injuries on ourroads, including funding 20mph safetyzones around every school and residential area.

Jet backs national march for road safety tostop speeding drivers and save lives

Road safetyfeature

‘The Jet School Run Codein action!...

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Lee McCloskey and Paul Turner, based at ConocoPhillips’ Warwickoffice, both personify the phrase ‘and now for somethingcompletely different’ when their day job is done. Both serve theirlocal neighbourhoods as they embark on their other roles in thecommunity. Lee is a Special Police Constable and Paul is a CrewManager for Warwickshire Fire & Rescue Service - or is it that theyboth just like the chance their job at ConocoPhillips doesn’t givethem - dressing up in uniform?

Lee McCloskey spends his days as a Business Assurance Analyst atConocoPhillips, but on certain nights and evenings he treads thebeat as a Special Constable for Warwickshire Police. Lee says, “AsSpecial Constables, we work voluntarily, but are fully trained policeofficers, with identical powers to that of our full time colleagues,and carry a full warrant card. We simply let the station we are basedat know what hours we want to work and they roster us on shiftaccordingly. A lot of what we do is basically neighbourhoodpolicing, working in the local community, which is very fulfilling.

The police force invests in our training. Initially there is a threemonth training period and on top of that there are obligatoryrefresher courses and we keep up to date with other aspects of thejob such as specific policing legislation, first aid or safety training.There are plenty of possibilities to expand your skills.

I like to work on Friday and Saturday evenings, dealing with all sortsof problems that may occur. I find busy weekend shifts the most

fulfilling as there is never a dull moment. We deal with anythingthat comes in over the radio; variety truly is the spice of life.I love the fact that every day is different as you face newchallenges and opportunities. It certainly puts thingsin perspective as it’s very easy to sit back and becritical of the police but as you get involvedpersonally you see things ‘from the other side ofthe fence’. I think I now have a more rounded viewof life having spent time in the police force.

I started as a ‘Special’, initiallyfor a trial period to see if Iliked it, and three and a halfyears later I’m still reallyenjoying it. The feeling ofcamaraderie and teamspirit is one of the mainthings that keeps yougoing and helping oldladies cross thestreet, of course!”concludes Lee.

Our peopleout ‘n’ about Long Service Awards

Congratulations to the following employees who, during the second half of 2010, will have achieved these long servicelandmarks in their careers:

40 YEARS -Pete George,MarketingManager,Wholesale

30 YEARS -Heather Russell,ReconciliationAdmin

30 YEARS -Cheryl Huggins,

SupervisorEMEA SAP Sales

& Distribution

15 YEARS -Paresh Chauhan,Web Analyst

25 YEARS - Tony Conway,

Manager, Strategy &Business Improvement

20 YEARS - Dave Watson,

Regional Manager,Retail

20 YEARS - Richard Plows,

Strategy Manager

15 YEARS - Sandra Douglas,

IT Business PartnerAnalyst

5 YEARS - John Banholzer,Retail PricingAnalyst

5 YEARS - Naomi Donoghue,

OperationsSupervisor

Immingham

What do I do when the

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Paul Turner is an Operations Coordinator in the busy WarwickCustomer Support group. In his spare time he also works withinthe retained duty system at his nearby Fire Station in Atherstone,

which is an identical job to a full time fire-fighter, the onlydifference being his role encompasses evening and weekendcover.

Paul gives us more detail: “I live near to my local fire stationand I get a great sense of satisfaction and pride fulfilling such

an important role within my local, and the widercommunity. My job as a fire-fighter fits nicely

around my day job, social and familycommitments. I basically provide fire

cover outside of my commitment toConocoPhillips, allowing me to

provide evening and weekendcover whilst being at home or

within close proximity of thefire station.

We have two fire trucksbased at Atherstone, one

of which is manned aroundthe clock by full-time crews and

the second which is also manned inprinciple 24/7 by retained staff

such as me. So, depending on the type of emergency, either orboth units can be called into action throughout the day or night. Ittakes a minimum of four crew members for an appliance to beoperationally available. As a Crew Manager, I’m in charge of theappliance along with a driver and two other crew memberstrained to wear BA (Breathing Apparatus).

So we are available to attend as many incidents as possible, it isimportant that within the retained duty system we are as multi-faceted and flexible as possible. The more first-aiders and driverswe have the better. As such, I have recently completed and passedmy HGV2 and EFAD (Emergency Fire Appliance Driving) courses,which means I am now response trained and available to drive tooperational incidents.

The job is without doubt a serious business and we deal with some‘unpleasant’ situations ranging from house fires, road trafficcollisions and chemical spills to rescuing a cow from a river. Each‘job’ is different and you never know exactly what challenges youmay face. It is amazing how adrenalin assists me when dealingwith something that would ordinarily be difficult to complete.

Finally, yes, in answer to the question everyone asks me, in trueFireman Sam fashion, I have been called to attempt a rescue of acat from a tree in a school playground!”

EDT is FAB!During 2010, ConocoPhillips has taken positive steps to supportstudents in studying STEM subjects (these are Science, Technology,Engineering and Mathematics). This follows government researchwhich has shown decreased levels of students studying in thesesubjects and therefore the talent pool available to employers isalso showing a decline. Within UK & Ireland Marketing (UKIM),four employees (David Hoy, Anne Day, Morag Millington, JanetMessenger and Sue Pattison) participate in the SteeringCommittee, which is setting our vision and applicability for themarketing organisation.

The benefits to ConocoPhillips and UKIM in particular, areproviding a development opportunity for existing members ofstaff by participating in events such as Celebration andAssessment Days, through to identifying projects for students andat the same time ensuring that the ConocoPhillips name andbrand is highlighted to potential employees of the future.Employees have been able to hone their skills in mentoring andpersonal leadership by representing the company as anambassador through to the assessment of candidates, whichsupports skills required in our recruitment and appraisal processes.

We look forward to developing these relationships further into2011 and those interested in participating should contact one ofthe steering committee members or their supervisor.

ConocoPhillips is pleased to welcome NathanStockwood who has accepted a permanent position inCustomer Support, Immingham, as a Sales SupportAdministrator. Welcome on board to Nathan and wewish him every success in his career with UK & IrelandMarketing.

EnglandClaim Trophy

The England team recently found success on the road. No, theydidn’t win away at Montenegro; Suckling Transport delivers fuel toJet sites across the South of England. In the summer of 2009 theCompany launched its 1mKm Challenge. The 163 driversemployed by Suckling Transport formed local and internationalteams to try to complete one million kilometres without incurringa road accident, personal injury, spillage or crossover.

The England team recently completed the task and raised £1,000for their chosencharity, CLIC Sargent.Team captain, DaveRazey, who works onthe ConocoPhillipscontract at Coryton,collected thetrophy and teammembers alsoreceived speciallyc o m m i s s i o n e dkey rings.

‘day-job’ is done?...

New starter

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Customersout ‘n’ about

Sunil and Balraj Tandon of the Park Garage Group climbed Mont Buet in September for ‘The Friends of BaaleMane Gopalapura’ charity.

The Baale Mane (Baale Mane means ‘Girls home’) at Gopalapura is a home for around 50 girls between theages of six and 16 situated on the outskirts of the city of Bangalore, India. Founded in 2001 by Paraspara Trust,an NGO ( non-governmental organisation ) dedicated to the eradication of the child labour system, and nowowned by The Baale Trust, it provides shelter and a loving home for girl children.

The girls are either orphans, have a single parent who is unable to care for them or have lost contact with theirparents. Most of the girls have been rescued from domestic service, some have been found homeless in thestreets by volunteers and others have been given shelter having been arrested by the police when living onthe streets.

Mont Buet Climb

Dan Parr from Mike Hill Graphics, along with twofriends, undertook a charity car rally across Europe toraise money for the male cancer research charity,Everyman. The car had to be an old banger (worthunder £750) which could get up and down the Alpstwice and go for about 2,000 miles without conkingout. Everyman was launched with two aims, to breakthe taboos surrounding prostate and testicularcancer and raise awareness of them amongst menand women. They aim to raise funds so that theEveryman scientists can continually carry out vitalresearch, improving the outlook for every man - andso cross out testicular and prostate cancer.

ScrewballRally...

Custom

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pons

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Sout

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Epic

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The Tesco Commercial Directors committed to take on a huge challenge in order toraise over £250,000 for the Tesco Charity of the Year, CLIC Sargent. Having trainedhard, they completed the cycle ride from John O’Groats to Lands End in 56 hours, 11minutes, by cycling 24 hours a day in relay format and covered 980 miles.

CLIC Sargent is a charity that focuses on caring for children and young people withcancer. It provides support, both for the children themselves and, critically, also fortheir families.

Peak performanceNeal Pearson of Peak Oils completed the cycle ride from Lands End to John O’Groats in seven and ahalf days and covered 874 miles. Neil commented: “I think that I underestimated how hard it wasgoing to be, some days spending 13 hours in the saddle. Unfortunately, the weather wasn't with usand on the first day we were battling against such severe winds that we were only cycling at fourmph on the flat when we should have been averaging 15 mph. Day two we reached the highestpoint of the challenge over 500m above sea level, by which point everything was hurting and therain was relentless. The guys I was cycling with were absolutely fantastic and it was their supportand sing-a-longs which helped the miles go by a little less painfully.”

The group, as a whole, has raised £90,000 for the Wooden Spoon Society who helpdisadvantaged children and young people throughout the UK and there is still some sponsorshipto come in. Neil personally raised £4,600 to date and really appreciated the support fromeveryone who sponsored him. He feels an enormous sense of achievement for completing thechallenge but he hasn’t quite recovered enough to get back on the saddle just yet!

Mike Garner of Hampshire based dealer, Woolmer ServiceStation, recently took part in the South Downs Epic, a 70kmEnduro cycle ride, completing the course in six hours, nineminutes and 35 seconds. Mike chose the Motor Neurone DiseaseAssociation (MND) to receive his sponsorship donation fromConocoPhillips after a friend was diagnosed with MND. MND is aprogressive neurodegenerative disease that attacks the upperand lower motor neurones. Degeneration of the motor neuronesleads to weakness and wasting of muscles, causing increasingloss of mobility in the limbs, and difficulties with speech,swallowing and breathing.

BUPA GreatManchester RunKaren Wood of Cheshire Gas completed theBUPA Great Manchester Run in May in aidof the Meningitis Research Foundation.Karen successfully ran all the way in 72minutes, without stopping, and she wasreally thrilled about this because she hasnever run before and raised £1,292.00.MRF funds research to preventmeningitis and septicaemia andimprove survival rates and outcomes.They promote education and awarenessto reduce death and disability and givesupport to people affected.

John O’Groats to Lands End Challenge

and from Lands End to John O’Groats...

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Patrick Hudson, Jet’s Marketing Manager, Retail,together with his twin brother Ed and their

respective teenage sons, George and Charlie, made itto the top of Mount Kilimanjaro at around 7.00am on

14 August, after seven days of climbing, culminatingwith an overnight scramble to the summit at

5,895 metres (circa 20,000ft and the highest pointin Africa and the world’s highest freestandingmountain). The temperature at the summit was belowminus 10 degrees centigrade and they were guided bysome incredibly capable and patient Tanzanian guidesand the support of a great team of fellow climbers, all indifferent states of mental and physical meltdown!

Patrick commented “I had previously climbedKilimanjaro in 2004 with my eldest son but this time

I found it analmost unbearablytough climb, both physically andmentally. I finally reached the top40 minutes behind my son and mymind kept asking me why I wantedto go through the agony all overagain!” As a result of the sponsorshipas much as anything else, Patrickresisted the constant temptation togive up.

ConocoPhillips sponsored Patrick in aidof ActOne ArtsBase, a disabled dancegroup.

Our peopleall in a goodcause

Kilimanjaro conquered

Weak atthe KneesJo Barlow, Jet’s Brand Coordinator, completed the 26 mile BRMB Walkathon in June,together with her two nieces whose father had a severe stroke two years ago. The initialprognosis was very poor but, despite all the odds, he has made a phenomenal recovery,learning to walk and talk again.

The Stroke Association has proved to be valuable, helping with the recovery, throughadvice, knowledge and specialist therapy. His strength and determination has madethem all so proud and they wanted to try and give a little bit back to those that havehelped him, so Jo nominated The Stroke Association for part of the sponsorship.

The remaining sponsorship money that the team collected went towards BRMB'snominated charity, the Queen Elizabeth Hospital in Birmingham, helping militarypatients and their families on their road to recovery.

Three Peaks ChallengeIn July, a group of 21 staff from UK and Ireland Marketing took part in the 'Three Peaks Challenge', a bid to climbthe highest mountains in Scotland, England and Wales over a weekend. The climb was in aid of Action MedicalResearch, a children’s charity that has been funding medical breakthroughs for almost 60 years and played avital role in the development of the UK polio vaccine. Today the charity is dedicated to improving the health of babies and children. The threeteams, ‘Jet Propelled’, ‘Are We There Jet’ and ‘Jet Setters’, each comprising five climbers and two driver/support personnel, completed thechallenge in just over 24 hours, but were hampered by a combination of traffic for the Scottish Open Golf at Loch Lomond and some of thepoorest ‘summer’ weather that the mountains could throw at them.

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Memory Walk 2010Lorraine Briggs, Sales Support Coordinator, took part in theMemory Walk in Charlecote Park, Wellesbourne in October. TheMemory Walk is the Alzheimer's Society's biggest annualfundraiser and raises money to support people living withdementia in the local areas.

Helen Stanton, Retail Finance Analyst,completed the Race for Life in Worcesterin June to raise money for CancerResearch UK.

Tony Reddington, Marketing Manager, Finance, completed theGreat North Run (13.1 miles) inSeptember, together with hiselder brother.

Over a year ago, Tony’syounger brother, Gerald, diedsuddenly at the age of 43.Gerald died from coronary heartdisease as a result of havingType 1 diabetes for well over 22years. Diabetes is tough, itcauses many problems,strokes, heart disease,blindness to name but a few.

Diabetes UK is a charitywhich supports people with Diabetes and works

tirelessly to help people with the illness. Tony nominatedDiabetes UK in order to support this charity and recognise thehelp they gave to his brother during his life.

Race forLife

Well done to everyone

Emplo

yee

Spon

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All at SeaJudy Green, Business Improvement Coordinator and In TouchEditor, swam 25 kilometres (15.5 miles) along the coastline of theRed Sea in Egypt (one section of the swim could only be reachedby camel) and raised money for Marie Curie Cancer Care.Employing more than 2,700 nurses, doctors and other healthcareprofessionals, Marie Curie Cancer Care expect to provide care toaround 29,000 terminally ill patients in the community and inour hospices this year, along with support for their families. Theirservices are always free of charge to patients and their families.Thanks to the support from family, friends and ConocoPhillips,Judy has already raised more than £1,200.

GreatNorth Run

Bits ‘n’Pieces

remember,remember, it’s

Movember

ConocoPhillips will be sponsoring the annual 'Carols at Warwick Castle'event which will be held this year on Saturday, 18 December in thedramatic surroundings of Warwick Castle. The evening is enjoyed byover 2,500 people every year and includes carol singing from theoutstanding Choirs of St Mary’s Church accompanied by the Royal SpaBrass Band. The event is compered by BBC Coventry and Warwickshire’s

radio presenter, Annie Othen, andthere will be a range of hot food,mulled wine and mince pies onsale, getting families into thefestive mood for Christmas.

Due to last year's success, ConocoPhillips willagain have exclusive sponsorship of the 'TheJet Factor' competition to find the brightestand best young singer in Warwickshire.Over 60 local schools and numerous musicgroups were involved in last year's

competition. Auditions will be held at StMary's Church on Saturday, 13 November and Saturday, 27November. The winner will have the unique opportunity ofperforming alongside the Choir at the event as well as winning aniPod Nano and a family annual pass to Warwick Castle.

Last year's winner was Toby Desperles-Abel, pictured above withcompere Annie Othen and Jet’s Tony Conway who presented himwith his prize of a Nintendo Guitar Hero and family annual pass toWarwick Castle.

Carols atWarwick Castle

The Mo, slang for moustache, and November come together eachyear for Movember.

Movember challenges men to change their appearance and the faceof men’s health by growing a moustache. The rules are simple, startMovember 1st clean shaven and then grow a moustache for theentire month.

The funds raised through Movember’s UK campaign benefit TheProstate Cancer Charity (TPCC), the UK’s leading prostate cancercharity. 28 Mo Bros took up the challenge and, as you will see, theresults are fantastic, great material for friends and colleagues to dineout on in years to come!

The Jet Mo Bros were: John Banholzer, Simon Bannister, Russell Best,Stuart Braidley, Russell Bredin, Graham Clout, Tony Conway, Jim Daly,Pete George, David Hoy, Kris Hudson, Lee McCloskey, Dean Farrell,Matt Miller, Geoff Patching, Sam Payne, Neil Plaskitt, Richard Plows,Jim Sanders, Russ Thomas, Chee Thoo, Paul Wright, Stefan Wulkan,Geoff Henderson, Paul Whitesmith, Simon Holmes, Paresh Chauhanand Tim Handy. The Mo Bros were ably supported by their Mo Sistasin charge of photoshoots, etc: Jacqui McElfatrick, Karen Watkins, AnneDay and Judy Green.

Last year a noble band of more than 45,000 Mo Bros and Mo Sistasraised £5million for The Prostate Cancer Charity. The money theyraise through Movember funds their key areas of work and everyyear this money helps reach out to more men with prostate cancerand their families. Prostate cancer is the most common cancer inmen in the UK and The Prostate Cancer Charity fights the disease onevery front – through research, support, information andcampaigning.

...and finally

1st November

30th November

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