9 ESSENTIAL FEATURES

FOR AN INSURANCE BRAND

Apple Wallet Integration

Social Integration

Co-Browsing

Intuitive Recommendations

Online Documentation

In-app Chat Support

Report & Track Claim

Spot Assistance

Document Wallet

This research was done as a part of the pitch for a leading financial enterprise

Apple Wallet Integration

Policy holders can easily integrate

their policy related documents with

Apple Wallet

This research was done as a part of the pitch for a leading financial enterprise

Social Integrations

Social Integrations can help a

customer to understand how many

friends in the social network have

purchased the similar policies.

Effective recommendations can be

made based on behavior on social

platforms and consumer engagement

can result in positive buzz

This research was done as a part of the pitch for a leading financial enterprise

Co-Browsing

Technologies such as Live Chat and

advanced IVR have helped to

improve the customer experience

drastically.

Co-browsing is a must have tool that

enables support executive to connect

to customer’s browser window and

interact with the web-page in real

time

http://www.verishow.com/

This research was done as a part of the pitch for a leading financial enterprise

Intuitive Recommendations

Intuitive plan recommendation search

engine that walks consumers through

their personal needs and suggests

the plans that may be best suited for

them

http://www.healthcare.com/

This research was done as a part of the pitch for a leading financial enterprise

Online Documentation

To enable a seamless online

experience, providing a complete

end-to-end online application process

that includes

- Online document submission

- Online document verification

- Online claim filing

- Tracking applications / claims

- Policy Renewals

This eliminates the hassles of

insurance agent and other field

operational issues

https://www.progressive.com/

This research was done as a part of the pitch for a leading financial enterprise

Report & Track Claim

This feature can enable the policy

holders to file a claim instantly

through the mobile app.

The policy holder can also track the

progress of the claims submitted

GEICO: http://apple.co/1MsG2sN

This research was done as a part of the pitch for a leading financial enterprise

Spot Assistance

Spot Assistance can be beneficial to

the policy holders in critical situations.

For example in case of a vehicle

accident on the road, the customer

can get road side assistance. The

app can guide the customer to collect

necessary information immediately

without waiting for the Surveyor to

arrive. The App can also provide

information on nearest police

stations, medical centers, authorized

service centers, Basic first-aid

methods etc

* Reference Image

This research was done as a part of the pitch for a leading financial enterprise

Document Wallet

Policy holders can keep the digital

copy of their policy related

documents stored in their document

wallet on the mobile app

* Reference Image

This research was done as a part of the pitch for a leading financial enterprise

In-app Chat Support

Instant in-app chat support that will

enable the policy holders to get

support on critical issues on a real

time basis

* Reference Image

This research was done as a part of the pitch for a leading financial enterprise

THANK YOU