Digital Trends

Improving

Business

Processes

9

52% of executives

are using digital

process to improve

high-speed trading. Source: Cognizant Center for the Future of Work, Digital Process Acupuncture

Banking and Finance

53% of leaders

integrate digital to

increase analytics and

improve customer risk

profiling. Source: Cognizant Center for the Future of Work, Digital Process Acupuncture

Banking and Finance

50% of top

financial officers

currently use digital

customer journey

mapping: travel,

shopping home

buying, etc. Source: Cognizant Center for the Future of Work, Digital Process Acupuncture

Banking and Finance

62% of decision

makers are

implementing digital

location-based

services. Source: Cognizant Center for the Future of Work, Digital Process Acupuncture

Insurance PC&L

56% of executives

are looking to digital

for updating omni-

channel personalized

content or services. Source: Cognizant Center for the Future of Work, Digital Process Acupuncture

Insurance PC&L

53% of top leaders

are taking advantage

of digital features for

peer-to-peer: e.g.,

insurance for

ridesharing, vacation

rentals etc. Source: Cognizant Center for the Future of Work, Digital Process Acupuncture

Insurance PC&L

54% of retail leaders

use digital processes

for automatic detection

and tracing for

inventory, stock,

people and deliveries. Source: Cognizant Center for the Future of Work, The Robot and I

Retail

53% of retailers are

embracing digital

payment systems

such as e-wallets for

their digital

customers. Source: Cognizant Center for the Future of Work, The Robot and I

Retail

54% of decision

makers are

implementing digital

trade management,

supply chain and

warehousing. Source: Cognizant Center for the Future of Work, The Robot and I

Retail

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