[IC-408 unable to boot problem verification procedure and check points]

KMBT-CSO IC-408 hardware diagnostic tool is not available. Therefore, it is difficult to specify the problem part if hardware breaks or unable to boot problem suddenly occurs. It is necessary to perform step by step verification including part replacement and to organize information to specify the problem part. Please take necessary steps and collect necessary information according to the symptom, then take respective corrective actions. If the symptom cannot be solved, please escalate to KMBT-CSO reporting with so far what you tried. [Check points] 1) Check booting status (To see which module is booted.) 1-1: BIOS check Procedure: Connect IC-408 with VGA monitor and check if error message appears. ＃ IC-408 cannot be directly connected with monitor for the printing use, however, it is possible to monitor the booting status (just before starting up Windows) with monitor. 1-2: Windows booting check Procedure: Check whether the IC-408 can be connected with remote desktop from other Windows PC ＃ To connect with remote desktop, it is necessary to set IC-408 to allow remote desktop connection in advance. 1-3: Fiery booting check Procedure: Access to IC-408 with remote desktop connection, and check Windows service operation status. Right click on [My computer] then select [Manage]. Access to [Manage Computer] – [Service and Applications] – [Service], check Fiery booting status. Also try to reboot the Fiery Service and see if rebooting solve the symptom. 1-4: Event log check Procedure: Check whether error appears or not on IC-408 Windows event viewer.

*Boot event viewer:

1. Boot the [Computer Management]: [Start] => [Control panel] => [Management tools] => [Computer

Management]

2. On Console Tree, from [System tool], open [Event Viewer].

*If system error or other booting problem related errors are found, get the event log and attach them to the

escalation.

2) Check installation environment When escalating the problem, attach detailed information as much as possible 2-1: Symptom details (Details of the symptom, occurrence timing, and frequency etc.)

2-2: IC-408 version at the installation 2-3: At the controller installation to the customer site,

if the firmware update was conducted and if yes, what are updated and where the update was performed?

a) What was updated? Updated from Version A to Version B

b) Where the updated was performed? It was updated at “somewhere else than customer site (e.g. service office) before delivery” or at the “customer site at installation”.

2-4: Whether firmware is updated/reinstalled after installation 2-5: If the update was performed, whether there is any difference on the symptom occurrence status between before and after update 2-6: Whether the system re-installation was performed during the machine history.

=> If the list of applied patches before re-installation are available, please provide. 2-7: When the re-installation was performed, whether there is any difference on the symptom occurrence status between before and after re-installation. 3) Verify the cause and take corrective measures Following are the idea of the corrective measures and the troubleshooting referring the LED DIAG lamp on the top of IC-408

3-1: Re-installation Symptom: A problem occurs after update or re-installation of the firmware Probable cause: Installation was failed or did not complete. (System software broke)

3-2: Delete utility in IC-408

Symptom: While using the same version continuously, the problem which did not occur in past starts to occur frequently now. Probable cause: Out of controller resource Procedure: Access to the IC-408 with remote desktop connection and delete unnecessary utilities.

3-3: Stop unused protocol

Symptom: While using the same version continuously, the problem which did not occur in past starts to occur frequently now. Probable cause: Out of controller resource Procedure: From Settings of IC-408, stop unused protocol. (IPP/SMB/FTP etc)

3-4: `Perform optimization of E drive

Symptom: While using the same version continuously, the problem which did not occur in past starts to occur frequently now. Probable cause: Fiery system disc is fragmented. Procedure: Access [Start] and open [My computer]. Select E: drive. Access “File” – “Property” to show E: drive property dialogue. From “Tool” tab, ”Optimize”, start up “Disk Defragmenter” then execute optimization.

3-5: Troubleshooting referring to the LED DIAG lamp on top of IC-408 Trouble code : 00 Symptom/Probable cause: When the Fiery IC-408 is Idle and in operational mode, the LED display shows 00. If the LED display shows 00 but the system is not functioning properly, one or more of the following may be the cause of the problem: • Faulty connection between the Fiery IC-408 and the copier • Service switches are set to Service mode • Improper service board cable connection • Corrupted system software • Missing, faulty, or dead battery • Corrupted BIOS settings on the motherboard • Enclosed fan is missing or faulty • Faulty CPU and/or CPU cooling assembly • Faulty HDD or HDD connection • Faulty motherboard

Solution: 1. Check and reseat the copier interface cable connection between the Fiery IC-408 and copier. 2. If the server date/time cannot be set or is slow, replace the battery on the motherboard. Then update the date/time in server Setup (see Configuration and Setup on the User Documentation CD). 3. Shut down and open the Fiery IC-408, and do the following:

– Check that the interface board is present and properly connected to the motherboard. – Reseat the power and data cables to the HDD. Make sure the data cable is connected to the proper connector on the motherboard. 4. Clear the CMOS and power-up settings. 5. Reinstall system software. 6. If no airflow or fan noise is evident at the vent holes of the chassis where the enclosed fan is located, replace the fan. 7. Replace the copier interface cable. 8. Replace the interface board. 9. Check and reseat the CPU cooling assembly. Then clear the CMOS and power-up settings. 10. Replace the CPU cooling assembly. 11. Replace the CPU. Then clear the CMOS and power-up settings. 12. Replace the HDD data cable. 13. Replace the HDD. 14. Replace the motherboard.

Trouble code : FF Symptom/Probable cause: • Corrupted BIOS settings on the motherboard • Corrupted system software • Missing or faulty DIMM(s) • Faulty CPU and/or CPU cooling assembly • Faulty HDD or HDD connection • Faulty service board and/or motherboard • CPU missing or faulty

Solution: 1. Make sure the Fiery IC-408 service switches are set to Normal mode (away from “ON”). 2. Make sure the service board cable is properly connected to the service board and motherboard. 3. Clear the CMOS and power-up settings (see page 94). 4. Reinstall system software. 5. Check the DIMM(s) and reseat them to remove any oxidation on the connectors. Make sure the DIMM(s) are installed in the correct slot(s). NOTE: If a single DIMM is installed, it must be installed in the DIMM2 slot. 6. If you have two DIMMs installed, determine if a DIMM is at fault: Remove the DIMM currently installed in socket DIMM1, and reboot the system. Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step. 7. Reseat the power and data cables to the HDD. Make sure the data cable is connected to the proper connector on the motherboard. 8. Try the following in the listed order:

– Check and reseat the CPU cooling assembly. Then clear the CMOS and power-up settings. – Replace the CPU cooling assembly. – Replace the CPU. Then clear the CMOS and power-up settings. 9. Try the following in the listed order:

– Replace the HDD data cable. – Replace the HDD. 10. Replace the service board and service board cable. 11. Replace the motherboard.

Trouble code : C1, C3, 49 Symptom/Probable cause: • Faulty DIMM(s) • Faulty motherboard

Solution: 1. Power off/on the Fiery IC-408 and copier. 2. Check the DIMM(s) and reseat them to remove any oxidation on the connectors. Then clear the CMOS and power-up settings. 3. If you have two DIMMs installed, determine if a DIMM is at fault: Remove the DIMM currently installed in socket DIMM1, and reboot the system. Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step. 4. Replace the motherboard.

Trouble code : 4E, 69 Symptom/Probable cause: • Faulty CPU • Motherboard is faulty

Solution: 1. Power off/on the Fiery IC-408 and copier. 2. Check and reseat the CPU cooling assembly. Then clear the CMOS and power-up settings. 3. Replace the CPU. Then clear the CMOS and power-up settings. 4. Replace the motherboard.

Trouble code : 23 Symptom/Probable cause: • Motherboard battery is faulty or dead • Motherboard is faulty

Solution: 1. Remove the battery, wait 5 full minutes, and then reinstall the battery, making sure it is oriented correctly in the motherboard socket. 2. Replace the battery. 3. Replace the motherboard.

Trouble code : 25, 8B, 8F Symptom/Probable cause: • Interface board is improperly seated in PCI slot • Interface board is faulty • Motherboard is faulty

Solution: 1. Power off/on the Fiery IC-408 and copier. 2. Reseat the interface board. 3. Clear the CMOS and power-up settings. 4. Replace the interface board. 5. Replace the motherboard.

Trouble code : 75, 93 Symptom/Probable cause: • HDD is faulty • Motherboard is faulty

Solution: 1. Power off/on the Fiery IC-408 and copier. 2. Reseat the power and data cables to the HDD. 3. Clear the CMOS and power-up settings. 4. Replace the HDD cables. 5. Replace the HDD. 6. Replace the motherboard.

Trouble code : Any other code not listed in this table Symptom/Probable cause: •Motherboard is faulty

Solution: 1. Power off/on the copier. 2. Clear the CMOS and power-up settings. 3. Replace the motherboard.

Appendix: Clearing the CMOS and power-up settings Use the following procedure to clear the CMOS and power-up settings for the Fiery IC-408, as a final troubleshooting step before you decide to replace the motherboard. TO CLEAR THE CMOS AND POWER-UP SETTINGS 1. Make sure the Fiery IC-408 is powered off, and remove the power cable from the system. 2. Access and open the Fiery IC-408. 3. Remove the battery from the motherboard. Set aside the battery so that you can replace it later. 4. Wait 5 full minutes. 5. Reinstall the battery. 6. Reassemble the Fiery IC-408. 7. Power on the Fiery IC-408, and configure the date and time in Setup. For more information about Setup, see Configuration and Setup on the User Documentation CD.