8 tips for better sales in a travel company
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Transcript of 8 tips for better sales in a travel company
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Ways for increasing sales in travel companies8 tips for better sales performance
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DID YOU KNOW?
Each year, you’ll lose 14% of your customers!
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Don’t forget about the simple and small things that come from the customer!
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#1Highlight the benefits of
your product/service
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Ask your customers to write a review of your product/service!
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...listen to your customers. Your customers will make you better!
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#2Listen carefully and show empathy
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REMEMBER: The ability to listen is equally as important as the ability to speak!
! When you don’t listen to others, you are not learning or understanding anything...
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#3Call them if you promise
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Keeping promises (or not) builds or breaks the trust in human relationships...
NOTE: You want to build long term relationships with your customers!
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#4Offer different solutions
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...because
a)they will feel like their message is being heard
b)they will realize they are not just a number for you
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# 5Avoid negative words and remain polite
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Being polite to your customers shows you have compassion!
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#6Apologize if needed
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Being able to apologize can bring benefits like
stronger relationships,
reduced conflict,
and forgiveness.
It’s well worth the effort!
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# 7Repeat their concerns
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Sad truth:
Even if you’re right, somehow, you’ll end
up being wrong.
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Repeating your customer’s problem after them shows them you were listening, which can help
lower their anger and stress levels.
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#8Let them know their comments are being heard, noticed and reported
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Even difficult customers can have good ideas, or push your business to a higher
level.
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Criticism can improve your business by giving
new ideas,
feedback,
comments!
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You can let them know that their comments were marked up and when a
change is made, you’ll let them know.
BUT, in this case, don’t forget to call them!
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#9Don’t answer emails right after seeing
them, take the time to cool down instead
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Do not leave issues unresolved but at the same time, know when to take a break and try to lay
low for a while.
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#10Consult with your colleagues
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When having difficult customers, you need to find a personalized way to communicate with them.
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Brainstorm their issues or situations with your colleagues.
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You can come up with some good ideas of solving the problem that occurred.
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YES, we do create, advise, educate, train, provide and implement integrated comprehensive business solutions
based on information technologies!
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Know more about us!Blog article „How to deal with difficult customers”: http://blog.itravelsoftware.com/2014/02/how-to-deal-with-difficult-customers/
Find us on Facebook: https://www.facebook.com/itravelsoftware
See how iTravel Software can help you implement your travel software change: http://www.itravelsoftware.com/
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