8 SEPTEMBER · of local government trust, perceived economic effectiveness and Demystifying...
Transcript of 8 SEPTEMBER · of local government trust, perceived economic effectiveness and Demystifying...
8 SEPTEMBER
16:00-18:00 Registration Dolphin’s leap reception area
9 SEPTEMBER
8:00-8:30 Registration Dolphin’s leap reception area
SIGNATURE ROOM
8:30-8:45 Opening Prof Elmarie Venter Conference chairperson
8:45-9:00 Welcoming Prof Hendrik Lloyd Dean of Business and Economic Sciences
9:00-9:45 Keynote address Mr Tommie van Zyl Ceo, ZZ2
9:45-10:10 TEA/COFFEE BREAK
10:15-11:00 Keynote address Prof Jonathan Jansen Distinguished Professor, University of Stellenbosch
SIGNATURE ROOM
SMMEs
LOW TIDE
Strategic management
HIGH TIDE
Event tourism
RIP TIDE
Supply chain management
BOARDROOM
Investment
SESSION CHAIR
11:15-11:35 Buyer-supplier commitment and competitive performance among SMES in the Southern Gauteng. UJU Kingsley Nwele, Osayuwamen Omoruyi, Elizabeth Chinomona Vaal University of Technology
Is there a relation between business strategy and customer satisfaction? Kobus Badenhorst, Yolanda Jordaan University of Pretoria
Antecedents and outcomes of inbound tourist experience: A conceptual paper. Gabriel Kwadwo Twumasi, Janine Kruger, Felix Amoah Nelson Mandela University
Counterfeiting: Exploring mitigation capabilities and resilience in South African pharmaceutical supply chains. Christine Gertie Terblanche, Wesley Niemann University of Pretoria
Bad to the bone: An investigation into vice investing on the Johannesburg Stock Exchange. Johannes Petrus Steyn Stellenbosch University
11:40-12:00 The effect of managerial competencies on the performance of small and medium enterprises in Makana Municipality, South Africa. Mercy S Ncube, Tendai Chimucheka University of Fort Hare
Exploring the barriers to effective strategy implementation in a petrochemical organisation. DH Boikanyo, HS Ramokgadi, DP Moreme University of Johannesburg
An exploratory investigation into local community perceptions of the impacts of a music festival in Lesotho. Lebusa Francis Tseole1, Uwe Peter Hermann1, Paul Nkemgu Acha-Anyi2 1Tshwane University of Technology 2 Walter Sisulu University
Procurement’s role towards socio-economic development: The case study of the clothing industry. Ntombizodwa Jolinah Matsoma, Intaher Ambe University of South Africa
Investigating the tracking efficiency of exchange-traded funds listed on the Johannesburg Stock Exchange. Johannes Petrus Steyn Stellenbosch University
12:05-12:25 Barriers to Micro Small Medium Enterprise (MSME) contractor’s growth and development in Lesotho.
Sustainable business performance in Africa Alive Corridors heritage node businesses: An earth stewardship model.
The political economy of local government trust, perceived economic effectiveness and
Demystifying procurement challenges in the commuter bus industry: The case of Gauteng.
The effect of brand knowledge on the investment decisions of individual investors as mediated by availability bias.
Regina Thetsane, Motšelisi Mokhethi National University of Lesotho
Sandra Perks, Barbara Van Heerden, Moctar Doucoure Nelson Mandela University
event satisfaction: An ordinal logit approach. Love Odion Idahosa, Tembi M Tichaawa University of Johannesburg
Thobeka Ngcamphalala, Marcus Ambe University of South Africa
Ogechukwu Okeja, Lynette Louw Rhodes University
12:30-13:00 CENGAGE DIGITAL SOLUTIONS – MR JOHANNES DIGASHU
13:00-14:00 LUNCH
SIGNATURE ROOM
Brand marketing
LOW TIDE
Consumer purchasing behaviour
HIGH TIDE
Supply chain management
RIP TIDE
Tourism
BOARDROOM
Finance
SESSION CHAIR
14:00-11:20 Exploring the influence of gendered brand spokes-characters on varying degrees of brand anthropomorphism. J Verbeek, L van der Westhuizen, M Wiese University of Pretoria
“I thought it was a real one”: Exploring counterfeit versus authentic purchases of youth consumers. Richenda Koeberg, Deon Rousseau Nelson Mandela University
The mediating role of information and communication technology on supply chain networks, supply chain flexibility and SMEs performance. Osayuwamen Omoruyi Vaal university of technology
Dark Tourism: Unlocking the niche tourism potential of the Free State Province. Eben Proos Central University of Technology
Boosting climate finance: A proposal to link the clean development mechanism and the green climate fund. L-A Steenkamp Stellenbosch University
14:25-14:45 Exploring the determinants of brand performance in an emerging African economy. Aobakwe Ledikwe, Mornay Roberts-Lombard
Consumer sentiments and purchase likelihood for foreign relative to local products: Evidence from South Africa. Emmanuel Silva Quaye, Steve Burgess
Determining the impact of information sharing on SMEs supply chain responsiveness and supply chain collaboration. Eucharia Akuoma Mba, Osayuwamen Omoruyi,
Is there a relationship between artist brand equity and the socio-demographic characteristics of fans?
Broad-based black economic empowerment and cost of equity: Friend or foe? Jan Adriaan Dreyer, Suzette Viviers, Nadia Mans-Kemp
University of Johannesburg
University Of The Witwatersrand
Elizabeth Chinomona Vaal University Of Technology
Bianca van Rensburg, Elmarie Slabbert North-West University
Stellenbosch University
14:50-15:10 The perceived radio brand personality of a classical music station in South Africa. AT Roux Tshwane University of Technology
Knowledge, attitudes and consumer behaviour to purchase green products. Chipo Mukonza Tshwane University of Technology
Supply chain risk analysis at Ekhuruleni Metropolitan Municipality. Boineelo Morekisi1, Ozias Ncube1, Chengedzai Mafini2, Moipone Mashiloane2 1University of South Africa; 2Vaal University of Technology
Supervisor’s and tourism students' evaluation of work-integrated learning: A post placement analysis. Takalani Ramukumba1, Makibiti Moeketsi2 1 Nelson Mandela University; 2Lerotholi Polytechnic
Investigating the perceptions and attitudes toward cryptocurrencies in the South African context. Dewald Johannes Smit Stellenbosch University
15:15-15:40 TEA/COFFEE BREAK
SIGNATURE ROOM
Entrepreneurship
LOW TIDE
Retail marketing
HIGH TIDE
Neuro Marketing
RIP TIDE
Women as Human resources
BOARDROOM
Corporate citizenship
SESSION CHAIR
15:45-16:05 Reconceptualising cultural groups and their influence on entrepreneurial intention. Roger Elliott, Sipho Mfazi University of Fort Hare
An hedonic pricing analysis of entry-level second-hand cars in South Africa. David Priilaid, Stuart Hendry University of Cape Town
A neuro-physiological perspective on the role of physical features in consumer responses during a service failure. Christo Boshoff Stellenbosch University
Problem-solving skills and authentic functioning as predictors of resilience amongst women leaders in higher education institutions. Daphne Pillay1, Martha Harunavamwe2 1University Of Pretoria;
The influence of management development programmes on ethical leadership. Maria Magdalena Bounds, Drik Rossouw, Aamir Suleman University of Johannesburg
2University Of the free state
16:10-16:30 A country’s growth-aspiring entrepreneurship: A three-way interaction between corporate taxation, venture capital availability and social legitimacy. Colin David Reddy University of Johannesburg
Customer experience, satisfaction and brand relevance: A South African grocery retail context perspective. MP Sedibe, GS Matthysen, PM Biko, GA Gomez, Beate E Stiehler-Mulder, Mariette Frazer University of Johannesburg
Is ‘thank you’ enough? The influence of feedback messages on neurophysiological responses in a non-profit context. Debbie Human-Van Eck, Caitlin Hansmeyer, Christo Boshoff Stellenbosch University
Exploring the labyrinth: Challenges faced by South African women in senior leadership roles. Candice Carels, Linda Ronnie University of Cape Town
Investigating the cost of capital of responsible South African firms. Ruth Johnson, Marcus Ungersbock Stellenbosch University
16:35-16:55 The entrepreneurial motivation of successful black South African women entrepreneurs. Adolph Neethling Stellenbosch University
The influence of functional, monetary, and symbolic values on brand satisfaction among Samsung smartphone users. Chuma Diniso University of Johannesburg
The role of music in storytelling advertisements: A neuroscience perspective. Stefanie Kühn, Christo Boshoff Stellenbosch University
Women managers’ career development in male-dominated working environments. Mpho Prudence Nyetanyane, Freda van der Walt Central University of Technology
Organisational approaches to natural environment sustainability in the South African food industry. Kyle Walden, Suvera Boodhoo University of Witswatersrand
17:00-17:20 The effect of education on entrepreneurship sustainability. Thabo J. Gopane University of Johannesburg
Insignificant differences between gender dispositional responses to inclusive advertisements. Rukudzo Pamacheche, Yaviwa Malotana University of the Witwatersrand
Using a response latency approach to measure the influence of stage-of-change on responses to product warning labels. Lucea Toerien, Marné Boshoff University of Stellenbosch
Organisational dynamics shaping women managers’ work experiences. Mpho Prudence Nyetanyane, Freda van der Walt Central University of Technology
The good, bad, and the ugly: Relationships between different forms of company performance and executive director remuneration. Evidence from the Johannesburg Stock Exchange, South Africa, for the period 2010-2017.
Nirupa Padia, Chris Callaghan University of the Witwatersrand
18:30-19:00 COCKTAIL – BEACH HOTEL, BEACH ROAD, HUMEWOOD SPONSORED BY OXFORD UNIVERSITY PRESS
10 SEPTEMBER
9:00-9:30 SAIMS Annual Members Meeting Signature room SIGNATURE ROOM
Digital marketing
LOW TIDE
Foreign Direct Investment
HIGH TIDE
Tourism
RIP TIDE
Strategic management
BOARDROOM
Family business
SESSION CHAIR
9:45-10:05 Drivers and outcomes of consumer brand engagement: An empirical perspective. Thinkwell Ndhlovu University of Pretoria
Factors necessary for secured investors toward foreign direct investment ownership transfer in special economic zones: a proposed framework. Sandra Perks1, Oosthuizen Nadine2, Thembinkosi Maduna1 1Nelson Mandela University; 2Rhodes University
An analysis of the online marketing communications of graded establishments: A thematic and content analysis 2006 to 2018. Bianca Lizelle Frost, Theuns Kotze, Tinashe Chuchu University Of Pretoria
Building and managing multiple stakeholder relationships: A stakeholder’s perspective. Kudakwashe Chodokufa1, Lynette Louw2
1Rhodes University; 2 University of South Africa
Leadership as a source of heterogeneity among family businesses. Shelley Farrington, Robert Izaks, Elmarie Venter Nelson Mandela University
10:10-10:30 Factors contributing to citizenship - helping in an online
Macro-locational determinants of Chinese Foreign Direct
Community conservation volunteering activities
A grounded theory explanation of international
The role of values in the transgenerational success of indigenous
context: A model validation. M Bothma, E Van Tonder North-West University
Investment in Cameroon. Quintabella Andangnui, Lynette Louw, Nicollete Cattaneo Rhodes University
in Kruger National Park. P Shabalala, P Thomas University of Johannesburg
competitiveness in the Cape’s organic-wine industry. David Priilaid, Steve van Wyk, Jean-Luc Talbot University of Cape Town
South African family businesses. Welcome Kupangwa, Shelley Farrington, Elmarie Venter Nelson Mandela University
10:35-10:55 TEA/COFFEE BREAK
SIGNATURE ROOM
Digital marketing
LOW TIDE
Consumer behaviour
HIGH TIDE
Destination tourism
RIP TIDE
Strategic management
BOARDROOM
Management education
SESSION CHAIR
11:00-11:20 Social media content marketing: The case of Facebook in the South African telematics industry. DN Chittiah, BE Stiehler-Mulder, M Roberts-Lombard University of Johannesburg
A framework for quantitative data analysis of big data collected by activity trackers. Matabo Mdunyelwa, Liezel Cilliers University of Fort Hare
The competitiveness of Zimbabwe as a tourist destination: A demand perspective. Charity Mapingure, Engelina Du Plessis North West University
The Fifth Industrial Revolution (What happened to the Fourth)? Implications for responsible management in disruptive times. Chris Callaghan University of the Witwatersrand
Customer relationship management: A competitive strategy for Higher Education Institutions. Jamiah Mayanja, Anthony Tibaingana, Paul Muyinda Birevu Makerere University Uganda
11:25-11:45 Taxonomy of digital signage message execution and media placement considerations and research.
Household purchases of biomass residential heating equipment: Theory and measures for market segmentation.
Investigating the place marketing levels of Business Improvement Districts in South Africa.
Board intellectual capital configurations for non-profit board role fulfilment. Hanli Mulholland, Debbie Human-Van Eck, Gert
Does business ethics apply to teachers? A self-study of Business Management teacher education.
Mnelisi Xaba, Therese Roux, Antonie Drotsky Tshwane University of Technology
Thebe Magapa1, Adee Athiyaman2 1Vaal University of Technology; 2Western Illinois University USA
Roland Goldberg North-West University
Human University of Stellenbosch
Carina America Stellenbosch University
11:50-12:10 Consumer readiness to adopt QR code-based mobile payments. Michael Humbani University of Pretoria
Consumer attitudes towards online shopping: Exploring the effects of perceived web quality, perceived benefits and trust. Stanislous Zindiye, Gift Taruwandira Donga, Knowledge Shumba University of Venda
Collaborative approach to destination marketing: Benefits versus challenges. T Litshani, P Thomas University of Johannesburg
Configurations of strategic agility: A Fussy Set Qualitative Comparative Analysis (fsQCA) study. Gert Human Stellenbosch University
Managing the postgraduate student’s experience: Understanding expectations, challenges and responsibilities. Love Odion Idahosa University of Johannesburg
12:15-12:35 Customer-to-customer online brand communities’ influence on choice of banking services in South Africa. Tatenda Tawandaa Chabata Prestige Academy
An exploration of the factors that cause post-paid subscribers to switch between mobile network operators in search of better data packages. Michelle Caroline van der Merwe, Navisha Naidoo, Daniel Moxham, Cedric Shabangu University of Pretoria
An empirical investigation of the relationship between traveller perception of value from airport offerings and the intention to revisit a destination. Tinashe Chuchu, Tinashe Ndoro University of Pretoria
The relationship between customer relationship management and revenue management at a selected Water Board in South Africa. Joshua Anesu Manyonganise Rhodes University
The role of educational factors in identifying at-risk students in first year accounting. Lorelle De Villiers, Shelley Farrington Nelson Mandela University
12:40-13:00 PEARSON SOUTH AFRICA BOOK LAUNCH
13:00-14:00 LUNCH
SIGNATURE ROOM
Small business management
LOW TIDE
Investment
HIGH TIDE
Consumer behaviour
RIP TIDE
Human Resource Management
BOARDROOM
Accounting and banking
SESSION CHAIR
14:00-11:20 The availability of credit from the formal financial sector to small and medium enterprises (SMEs) in South Africa. Francis Tangwo Asah Rhodes University
Institutional investors’ views on King IV: Positive remarks and scope for improvement. M Van Zyl, N Mans-Kemp Stellenbosch University
Political branding and voter loyalty: A South African perspective. Danie Ferreira, Marle van Eyk Nelson Mandela University
The role of psychological contract fulfilment in post-acquisition integration. Estea Rademeyer, Linda Ronnie University of Cape Town
Foreign remuneration earners and section 10(1)(o)(ii): Analysis of the applicability and equity of amendments on varying levels of South African taxable income. Brendon John Smith University of the Western Cape
14:25-14:45 Halal certification and business growth in the agro-processing sector of South Africa. N Sterras, L-A Steenkamp Stellenbosch University
Institutional investors’ views on shareholder activism in South Africa. M Van Zyl, N Mans-Kemp, S Viviers Stellenbosch University
Perceived price and its effect on product quality, product assortment and customer satisfaction. Thabang Mofokeng University of Johannesburg
Occupational levels and career adaptability of professional staff in selected sector of the municipality. Mphoreng Magdeline Mmako Tshwane University of Technology
Assessing the implementation impact of IFRS 16 on JSE listed technology and telecommunication companies using a constructive capitalisation model. Carley Jane Cumming, Harold Galt University of KwaZulu-Natal
14:50-15:10 A proposed integrated model for business innovative leadership to attain sustainable growth of manufacturing SMEs in KZN.
The association between sources of financial advice and perceived adequacy of financial sources for retirement among pre-
Demographic influence on financial literacy: evidence from rural and low-income area in South Africa.
The importance of direct financial and work content factors in the retention of employees in two selected municipalities.
Fintech disruption and the future South African Bank. Johan Coetzee University of the Free State
Musawenkosi Ngibe, Lawrence Mpele Lekhanya Durban University of technology
retirees in South Africa. Jacomien Visagie, Henco van Schalkwyk University of Pretoria
Adam Aifheli Ndou University of South Africa
Lisa Maholo, Mattheus, Johannes Louw, Trevor Amos Rhodes University
15:15-15:40 TEA/COFFEE BREAK
SIGNATURE ROOM
Consumer purchasing behaviour
LOW TIDE
Entrepreneurship
HIGH TIDE
Human resource management
RIP TIDE
Relationship marketing
BOARDROOM
Financial planning
SESSION CHAIR
15:45-16:05 Drink! Drink! Let the toast start… Exploring the beer purchasing behavior of South African Generation Y consumers. Christian Donald Pentz, Justin Wilson Stellenbosch University
Electronic business and growth of micro-enterprises in Botswana. Ushe Makambe Botho University Botswana
Identity conflict and conflict transformation in a Chinese organisation in Uganda’s construction industry. Sidney Muhangi, Lynette Louw Rhodes University
Customer attachment: A mediated model for private hospitals in South Africa. H Spies, N Mackay North-West University
The influence of financial literacy on the retirement planning behaviour of South Africans. Nyasha Dlembeu, Mamekwa Katlego Kekana University of Pretoria
16:10-16:30 Product variables and consumer buying behaviour in the South African skin care industry. Chantal Rootman, Nadine Oosthuizen,
The rise of the social enterprise – an entrepreneurial gender perspective. Daniella Teles, Chris Schachtebeck
Occupational stress and organisational commitment of academic staff at a selected University in South Africa: An exploratory study.
An application of stages of change to the household waste separation programs in South Africa: A practical guide for social marketing.
The influence of financial literacy on retirement planning in South Africa: An exploratory study. Xolile Antoni Rhodes University
Brian Mabuyana Nelson Mandela University
University of Johannesburg
Siphosihle Mnyamana, Mattheus Louw Rhodes University
Paul Blaise Issock Issock, Mercy Mpinganjira, Mornay Roberts-Lombard University of Johannesburg
16:35-16:55 Attitude and behavioural intention towards halal fast-food purchases: Evidence from an emerging African market. M Roberts-Lombard, H Amer, B Ward, B Millar, C Santana University of Johannesburg
A lateral view on entrepreneurial literacy in South Africa: The role of tertiary institutions. Mary Mutanda, Lawrence Mpele Lekhanya, Sibusiso Moyo Durban University of Technology
Sexual orientation discrimination, wellbeing and career advancement of black African managers. Nkosana Tshisa, Freda van der Walt Central University of Technology
Challenges faced by higher and tertiary institutions in implementing Information Communication Technology in Zimbabwe: A case of Great Zimbabwe University. Paul Chavhunduka Great Zimbabwe University
Financial advisors’ risk tolerance and investment advice. Elze-Mari Roux, Annalien de Vries Stellenbosch University
18:30-19:00 GALA DINNER FEATHER MARKET CENTRE, 86 BAAKENS STREET, CENTRAL
SPONSORED BY JUTA
11 SEPTEMBER
SIGNATURE ROOM
Entrepreneurship and small business management
LOW TIDE
Human resource management
HIGH TIDE
Marketing
RIP TIDE
Supply chain management
BOARDROOM
Management education
SESSION CHAIR
9:00-09:20 Configuration of resources for competitive advantage in small businesses. Goosain Solomon, Nicola Fourie Stellenbosch University
Challenge’s faced by employers when using social media for recruitment purposes. Obrain Murire, Liezel Cilliers, Willie Chinyamurindi University of Fort Hare
Exploring parental and driver knowledge, use and beliefs of child restraints such as infant car seats, toddler seats and booster seats in South Africa. E Smit, M Roberts-Lombard, G Goldman University of Johannesburg
A working paper on the internet of things and smart people’s ports: deepening the futures for Nelson Mandela Bay towards 2043. Nomtha Hadi, Chris Adendorff Nelson Mandela University
E-learning satisfaction: An application of connectivism theory in Universities of Technology in South Africa. E Chinomona Vaal University of Technology
09:25-09:45 Developing entrepreneurship through microfranchising: Evidence from South African practices. Knowledge Shumba1, Richard Shambare2, Sunday Babalola3 1 & 3 University of Venda; 2University of Western Cape
Assessment of the implementation of legislation on prevention and protection of employees’ discrimination in the department of local government and human settlements in the North-West Province of South Africa.
Positive investor experiences in attracting strategic investments: A case study of the Coega’s Industrial Development Zone. Alice Makochieng, Madele Tait Nelson Mandela University
The role of personal relationships in supply chain risk information sharing: perspectives from buyers and suppliers of logistics services. Marco van der Walt, Wesley Niemann University of Pretoria
Teamwork as an employability skill for marketing graduates. Salomien Boshoff Akademia
David Mbati Mello, Nametso Gae North-West University
09:50-10:10 The impact of entrepreneurial education in fostering entrepreneurship among university of Venda students. Stanislous Zindiye, Knowledge Shumba, Gift Donga University of Venda
Workplace spirituality in relation to contextual performance and job engagement: Moderating effect of personality. Roland Darlington Mbeba University of South Africa
Consumer behaviour Investigating the antecedents of green image in South African manufacturing companies. E Chinomona, O Omoruyi Vaal University Of Technology
General and strategic management
The impact of consumer shopping value orientations on retail outcome variables in the South African restaurant setting. Suzanne Blignaut, Tinashe Tsungai Raphael Ndoro, Tinashe Chuchu University of Pretoria
Strategic decision-making in Small and Medium Enterprises: A systematic review. Ireze Van Wyk, Peet Venter University of South Africa
10:15-10:35 Exploring entrepreneurial orientation in higher education: A South African case study. John Peter Davids, Darelle Groenewald University of Johannesburg
The impact of two-way communication in the adoption of employee share ownership plans. VB Akponah, NE Mazibuko, J Krüger Nelson Mandela University
Grocery retail collectable loyalty programmes: An investigation into the use of colour as embedded messaging within Pick n Pay collectable programmes that invite a culture of collecting in South African consumers. Mikaela Oosthuizen Rhodes University
Examining the effect of reverse logistics, green logistics and green innovation on firm performance: a case of SMEs in Gauteng province. Osayuwamen Omoruyi, Elizabeth Chinomona Vaal University of Technology
The dark side of business-to-business relationships. Nina Laubscher, Gert Human Stellenbosch University
10:40-11:05 TEA/COFFEE BREAK
LOW TIDE
Tourism
HIGH TIDE
Accounting and banking
RIP TIDE
Human resource management
SESSION CHAIR
11:10-11:30 Best practices for travel and tourism policy and enabling conditions in Africa. Sandra Perks, Boitemeleng Rasethuntsa Nelson Mandela University
An analysis on the challenges faced by accountancy students on their career path at universities in South Africa. James Oben, Lilian Nwosu, Calvin Mahlaule North West University
The proposed confirmation of the reliability and validity of the Trade Aptitude Test battery. Juliet Ingrid Puchert1, Bright Mahembe2, Kim Viljoen1, Roelf van Niekerk3 1University of Fort Hare; 2University of the Western Cape; 3Nelson Mandela University
11:35-11:55 An exploratory factor analysis of the place brand factors influencing tourism to South Africa. Tafadzwa Matiza, Elmarie Slabbert North West University
Determinants of the profitability of savings groups operating in Tanzania and Ethiopia. Love Odion Idahosa, Nyankomo Marwa, Boitumelo Nkomo University of Johannesburg
Leadership competences for responsible management in disruptive times. EQF Ruwanika, L Massyn University of the Free State
12:00-12:20 The untapped potential of agri-tourism in South Africa. Christelle Charlien Van Zyl, Melville Saayman,
The Association Of South African money attitudes with financial knowledge and financial risk tolerance.
Public development management A systematic review of rural health development research in South Africa.
Elmarie Slabbert North West University
Cornelis Hendrik Van Schalkwyk, Jacomien Visagie University of Pretoria
Miemie Struwig, Amanda Van den Berg, Rize Van Rooyen Nelson Mandela University
12:25-1245 Toward a shared goal for social and health service delivery in KwaZulu Natal Province: Operation Sukuma Sakhe (OSS) overview. Nolwazi Cynthia Dlamini Department of Social Development