8-1 Chapter Eight Organization Size, Life Cycle, and Control ©2001 South-Western College Publishing...
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Transcript of 8-1 Chapter Eight Organization Size, Life Cycle, and Control ©2001 South-Western College Publishing...
8-1
Chapter EightChapter Eight
Organization Size,Organization Size,
Life Cycle, and ControlLife Cycle, and Control
©2001South-Western College Publishing
Cincinnati, OhioDaft, Organizational Theory and Design, 7/e
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-2
Differences Between Large and Differences Between Large and Small OrganizationsSmall Organizations
• LARGELARGE– Economies ofEconomies of
scalescale– Global reachGlobal reach– Vertical hierarchyVertical hierarchy– MechanisticMechanistic– ComplexComplex– Stable marketStable market– ““Organization men”Organization men”
• SMALLSMALL– ResponsiveResponsive– FlexibleFlexible– Regional reachRegional reach– Flat structureFlat structure– OrganicOrganic– SimpleSimple– Niche findingNiche finding– EntrepreneursEntrepreneurs
Source: Based on John A. Byrne,“Is Your Company Too Big?”Business Week, 27 March 1989, 84-94.
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-3
Organizational Organizational Life CycleLife Cycle
ORGANIZATION STAGES OF DEVELOPMENT
1.Entrepreneurial
Stage
2.Collectivity
Stage
3.Formalization
Stage
4.Elaboration
Stage
Crisis:Need to dealwith too much
red tapeCrisis:Need for
delegationwith control
Crisis:Need for
leadership
Creativity
Provision of clear direction
Addition of internal systems
Development of teamwork
Crisis:Need for
revitalization
Decline
Continuedmaturity
Streamlining,small-company
thinking
SIZE
Large
Small
Sources: Adapted from Robert E. Quinn and Kim Cameron, “OrganizationalLife Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence,” Management Science 29 (1983): 33-51; and Larry E. Greiner,“Evolution and Revolution as Organizations Grow,” Harvard BusinessReview 50 (July-August 1972): 37-46.
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-4
Organization Characteristics During Organization Characteristics During Four Stages of Life CycleFour Stages of Life Cycle
1.Entrepreneurial
2.Collectivity
3. Formalization
4.Elaboration
Characteristic Nonbureaucratic Prebureaucratic Bureaucratic Very Bureaucratic
Structure
Informal, one-person show
Mostly informal, some procedures
Formal procedures, division of labor, specialties added
Teamwork within bureaucracy, small-company thinking
Products or services
Single product or service
Major product or service with variations
Line of products or services
Multiple product or services lines
Reward and control systems
Personal, paternalistic Personal, contribution to success
Impersonal, formalized systems
Extensive, tailored to product and department
Innovation
By owner-manager By employees and managers
By separate innovation group
By institutionalizedR&D
Goal
Survival Growth Internal stability, market expansion
Reputation, complete organization
Top Management Style
Individualistic, entrepreneurial
Charismatic, direction-giving
Delegation with control
Team approach, attack bureaucracy
Sources: Adapted from Larry E. Greiner, “Evolution and Revolution as Organizations Grow,” Harvard Business Review 50 (July-August 1972): 37-46; G. L. Lippitt and W. H. Schmidt, “Crises in a Developing Organization,” Harvard Business Review 45 (November-December 1967): 102-12; B. R. Scott, “The Industrial State: Old Myths and New Realities,” Harvard BusinessReview 51 (March-April 1973): 133-48; Robert E. Quinn and Kim Cameron; “OrganizationalLife Cycles and Shifting Criteria of Effectiveness,” Management Science 29 (1983): 33-51.
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-5
Weber’s Dimensions of Bureaucracy Weber’s Dimensions of Bureaucracy and Bases of Organizational and Bases of Organizational
AuthorityAuthority
• BUREAUCRACYBUREAUCRACY1.1. 1. Rules and 1. Rules and
proceduresprocedures2.2. Specialization and Specialization and
division of labordivision of labor3.3. Hierarchy of authorityHierarchy of authority4.4. Technically qualified Technically qualified
personnelpersonnel5.5. Separate position and Separate position and
incumbentincumbent6.6. Written Written
communications and communications and recordsrecords
• LEGITIMATE BASES LEGITIMATE BASES OF AUTHORITYOF AUTHORITY
1.1. Rational-legalRational-legal
2.2. TraditionalTraditional
3.3. CharismaticCharismatic
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-6
Percentage of Personnel Allocated to Percentage of Personnel Allocated to Administrative and Support ActivitiesAdministrative and Support Activities
50
75
25
0
Organization Size
Small Large
Line employees
Top administrators
Clerical
Professional staff
Percentageof
Employees
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-7
Three Organizational Three Organizational Control StrategiesControl Strategies
TYPETYPE
BureaucraticBureaucratic
MarketMarket
ClanClan
REQUIREMENTSREQUIREMENTS
Rules, standards, hierarchy, Rules, standards, hierarchy, legitimate authoritylegitimate authority
Prices, competition, exchange Prices, competition, exchange relationshiprelationship
Tradition, shared values and Tradition, shared values and beliefs, trustbeliefs, trust
Source: Based upon William G. Ouchi, “A Conceptual Frameworkfor the Design of Organizational Control Mechanisms,” ManagementScience 25 (1979): 833-48.
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-8
Management Control Systems Used Management Control Systems Used as Part of Bureaucratic Controlas Part of Bureaucratic Control
SubsystemSubsystem
BudgetBudget
Statistical Statistical reportsreports
Reward Reward systemssystems
Operating Operating proceduresprocedures
Content and FrequencyContent and Frequency
Financial, resource expenditures, monthlyFinancial, resource expenditures, monthly
Non-financial outputs, weekly or monthly, Non-financial outputs, weekly or monthly, often computer-basedoften computer-based
Annual evaluation of managers based on Annual evaluation of managers based on department goals and performancedepartment goals and performance
Rules and regulations, policies that Rules and regulations, policies that prescribe correct behavior, continuousprescribe correct behavior, continuous
Source: Based on Richard L. Daft and Norman B. Macintosh, “The Nature and Use of Formal Control Systems for ManagementControl and Strategy Implementation,” Journal of Management10 (1984): 43-66.
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-9
Major Perspectives of the Major Perspectives of the Balanced ScorecardBalanced Scorecard
MissionStrategy
Goals
Internal Business ProcessesDoes the chain of internal activities and processes add value for customers andshareholders?Examples of measures: order-ratefulfillment, cost-per-order
FinancialDo actions contribute to improving financial performance? Examples of measures: profits, return on investment
Learning and GrowthAre we learning and changing?
Examples of measures: continuous process improvement, employee retention, new product introductions
Customers
How well do we serve our customers?
Examples of measures: customer satisfaction, customer loyalty
Sources: Based on Robert S. Kaplan and David P. Norton, “UsingThe Balanced Scorecard as a Strategic Management System,”Harvard Business Review, January-February 1996, 71-79; Chee W. Chow, Kamal M. Haddad, and James E. Williamson, “Applying the Balanced Scorecard to Small Companies,” Management Accounting 79, No. 2 (August 1997), 21-27; andCathy Lazere, “All Together Now,” CFO, February 1998, 28-36.
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-10
Evaluation of Control Evaluation of Control On the JobOn the Job
WorkbookActivity
1.1.
2.2.
3.3.
4.4.
Your jobresponsibilities
How yourboss controls
Positives ofthis control
Negatives ofthis control
How you wouldimprove control
©2001
South-Western College PublishingCincinnati, Ohio
Daft, Organizational Theory and Design, 7/e8-11
Evaluation of Control Evaluation of Control At the UniversityAt the University
WorkbookActivity
1.1.
2.2.
3.3.
4.4.
Item
How Prof. A(small class)controls
How thesecontrols influence you
What you thinkis a bettercontrol
How Prof. B(large class)controls