7 rules of service

Prepared by: Jeffrey G. Dela Cruz

PROPER STRESS AND INTONATION

Dinner with MR. PACMAN

A TABLE FOR ONE

PLEASE.

YES SIR.

RIGHT THIS WAY.

DINNER FOR THIS EVENING?WHAT DO YOU WANT FOR

THEN I WANT A NICE STEAK.

HOW DO YOU WANT YOUR STEAKS?

I LIKE MINE,

RARE.

WHAT DO YOU WANT TO DRINK, SIR?

PLEASE BRING ME A TEA,

WAITER

PLEASE BRING THE CHECK.AFTER EATING

THAT ENDS OUR

STORY

FINE DINING RESTAURANT

Rule no.1Serve women before men.In a company of men and women, the latter should be served first. An exception would be in the presence of children. In this case, the children would have to be served first, followed by the women and lastly, the men.


A B

A

LEFT HAND

Rule no.2Serve food from the left side of the guest with the service person’s left hand

This is done to avoid putting the service person in

an awkward position.

Serving with right hand may cause unwanted

situation like blocking guest’s face or hitting guest

with an object.

With this rule comes another rule that service

should proceed in a clockwise direction for ease of

movement and efficiency on the part of the service

person.


RIGHT

Rule no.3Serve Beverages from the guest’s rigth with the service person’s right hand.Since majority of the people are right-handed, it is only logical to serve drinks on the right side of the guest.

The service person must know how to adjust with the left-handed guests.

Alcoholic beverages should be placed on a cocktail napkin placed in front of the guest.

To properly serve water, pour water using the right hand with the left hand folded behind the back.

BEVERAGES

FOOD

PROPER SERVING POSITION

He Brings all of the guests’ food at the same time

Rule no.4Bring all of the guests’ food at the same timeAll food orders within a table should be served at the same time.

The manager should devise means for the guests to be served at the same time.

He waits until the guest finished his meal

Rule no.5Remove dirty Plates only when the guests are finished with their meal.

Excellent service is synonymous to a high regard for guests.

Showing courtesy by waiting for the all the guests to finish their meals before cleaning up is only imperative.

Rule no.6Never scrape or stack dirty dishes on the guests’ table.As in the previous item, this act also reflects disrespect to guests.

Service person should be trained to clear and clean soiled dishes and silverware the proper way as will be discussed in the next item.

FINISHEDNOT YET FINISHED

A B

LEFT RIGHT

Rule no.7Clear dirty dishes from the right side of the guest with the service person’s right hand.The proper way to remove dishes from the table is to first remove the dirty silverware with the right hand, to be transferred to the left hand, followed by the dirty plate in the same manner, moving in a clockwise direction.

Are there any questions

7 RULES OF SERVICE

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7 rules of service

Food

Transcript of 7 rules of service