7 Cisco Update 2009 UnifiedComms Fin[1]

8/9/2019 7 Cisco Update 2009 UnifiedComms Fin[1]

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1 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicBusiness Transformation 1008

Cisco Update2009

Collaboration

Launch 7.1


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2 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicBusiness Transformation 1008

Agenda

Unified Communications

Mobility

TelePresence

Video Integrationen

Contact Center


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Unified Communications

Cisco UC Integrations for

WebEx Connect & Office Communicator

Client Services Framework

Architecture for Remote Workers

Cisco UC Integrations with Webex


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Cisco UnifiedClient ServicesFoundation

Cisco UC

Infrastructure Services

Audio Call Ctl Video IM Agg VM

>>

Presence Dir Svc

FutureCall History

Cisco Client ExperiencesIntegrators & OpenSource Community

Enabling Desktop Clients From the Bottom Up

Conf

3rd Party DesktopExperiences


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Cisco UC Integration for Microsoft OCS/MOC

Fully integrated soft phone Control deskphone from MOC

Cisco IP Phone like audio qualityand call control

Phone presence displayed in MOC

Inbound call notification & divert

Click to call from Office, browsers

Client call history

Voicemail MWI & access

Enterprise-class VPN lesssecurity

Video, visual voicemail, & more*

* Targeted For 2H CY09 ReleaseNote: Early prototype of interface. May vary from what is shown here.


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Solution Components and Deployment Considerations

Dual Forking / Dual Forking (with RCC)

Answer business callson Microsoft OfficeCommunicator or CiscoIP Phone

Dual Call Controlsystems to manage

Higher total cost ofownership

Complexities to avoidcall looping etc.

Transcoding required

for Microsoft proprietarycodecs.

Call Admission Controland QoS Complex

Non Predictable trafficfor network engineering

Mediation

Server

OCSServer

UnifiedCommunications

Manager

PSTNGateway

Cisco IPPhone

Unified PresenceServer (RCC Mode)

OCS configuredfor EnterpriseVoice and PBXIntegration

MOCClient

Cisco IPPhone

Mobility RemoteDestination


MOCClient

Dual

Forking

CM

Mobility

SIP Trunk (for Media)

SIP Trunk (for RCC/Presence)OCSServer

Fork Callto OCS

Fork Callto OCS

Fork Callto COM

Fork Call

to COM

PhonePresence

PhonePresence

RTPMedia

RTPMedia


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Dual Forking / Dual Forking (with RCC)


Manager

PSTNGateway

Cisco IPPhone

Unified PresenceServer (RCC Mode)

OCS configuredfor EnterpriseVoice and PBXIntegration

MOCClient

Cisco IPPhone

MOCClient

CM

Mobility

Mediation

Server

PhonePresence

PhonePresence

SIP Trunk (for Media)

SIP Trunk (for RCC/Presence)

RTPMedia

RTPMedia

OCSServer

Dual

ForkingFork Callto OCS

Fork Callto OCS

Fork Callto COM

Fork Call

to COM



OCSServer

Remove Call ForkingLess ConfigurationLess ManagementSimple Dial Plan

Remove Trunks, DualMedia & Transcoding

Fewer ServersLess Management

Remove Remote CallControl Gateways

CSTA Gateway


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Cisco Unified Communications Integration for MOC

OCSServer


Manager

PSTNGateway

Cisco IPPhone

MOCClient

Cisco IPPhone

MOCClient

RTPMedia

PhonePresence

Phone

Presence

Avoid Dual ForkingUse soft phone orcontrol desk phoneon single dial-plan

Make Voice CallsBetween soft phonesBetween desk phonesSoft desk phones

No Mediation Servers

PresenceProvided directly toOCS via MOC
http://wwwin.cisco.com/http://wwwin.cisco.com/


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Cisco UC Integration for Webex Connect


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IPSec VPN ClientlessSSL VPN

SSL VPN

Cisco ASA

Phone Proxy MobilityProxy

PresenceFederationProxy

Secure Collaboration for Remote Workers


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1-Button TelePresence/Meeting CenterUnity & Unified CM Widgets in WebEx Connect

Start & Join WebEx Meetingsfrom IP Phone

Unified Video Interoperable withWebEx Meeting Centers and WebExAccelerator Node for ASR1000

Presence Federationbetween Unified Presenceand the WebExCollaboration Cloud

Cisco UC Integration for Webex


12/42Mobility

Webex on the Go

Integrations with popular Smartphones

Cisco Unified Mobile Communicator

UC Mobility Architecture


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Connect Communicate Collaborate

VoWLAN

Cisco Unified MobileCommunicator

Cisco Webex Integrations

Cisco Unified Mobility

Collaboration for Mobile Workers
http://images.google.com/imgres?imgurl=http://www.masternewmedia.org/news/images/mobile_cellphone_by_phpdesign_350.jpg&imgrefurl=http://www.masternewmedia.org/news/2005/02/07/sms_to_skype_is_here.htm&usg=__3UMbEl3snRlaT374wNCznnS3tO4=&h=489&w=350&sz=18&hl=en&start=2&um=1&tbnid=Xw_dsa8yCmEm7M:&tbnh=130&tbnw=93&prev=/images?q=sms+phone&um=1&hl=en&rls=p,com.microsoft:en-us:IE-SearchBox&rlz=1I7GFRC&sa=N



Apple Solution Overview

Cisco WebEx Meeting Center

Native Client

View Presentations and Meeting InfoIntegrated Audio and Web Conference Options

Cisco Mobile Supervisor

Unified Contact Center Express Tool

Mobile Version of Cisco Supervisor Desktop

View Color Coded Contact Center Metrics



RIM Solution Overview


Bold 9000, Curve 8900/8330/8320, BBPearl 8130/8120/8110

Cisco WebEx Browser Access toMeetings

View Presentations and Meeting Info

One click Join Now feature

Integrated Audio and Web Conferencing Options

Tested Devices: Bold, Storm in Europe, Curve 8900

CCX Certification



RIM Solution Overview

BlackBerry MVS for Cisco UC

- One reach me anywhere corporatephone number, one caller ID and one VM box

- Simultaneous or sequential ringing

- Easy access to telephony functions suchas call transfer and extension dialing

- Flexibility to make calls using either the

BlackBerry phone number or enterprise line

- Ability to transition an in-session callfrom BlackBerry to Cisco Unified IP Phone



Nokia Solution Overview

Cisco Unified Mobile Communicator 7.0E51, E61i, E63, E66, E71, E75

Nokia Call Connect 1.1 (VoWLAN)

E51, E61i, E60, E61i, E63, E65, E66, E70, E71, and

E90

Cisco WebEx Browser Access to Meetings

View Presentations and Meeting Info

E71, E75, N97 and other E and N series phones

Nokia Mobile VPN

Cisco ASA VPN and IOS VPN GW

CCX Certification



Windows Mobile Solution Overview


Windows Mobile 6 and 6.1 Standard Edition

HTC S620

Motorola Q9H

Motorola Q9C (CDMA)

Samsung Blackjack II

Samsung ACE (CDMA)

T-Mobile Dash (HTC S620)

Toshiba Protg G710


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Cisco TelePresence

Any to Any HD Interoperability

Cisco TelePresence Recording Studio

Extended Reach TelePresence

Cisco TelePresence System 1300 Series


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Cisco TelePresence Endpoint PortfolioExpanding User Experiences

CTS 50012 Seats

CTS 30006 Seats

CTS 10002 Seats

CTS 320018 Seats

Flexible use

Private office

Tele-commuter

Highimmersion

Flexibledeployment

Highimmersion

Transformsbusinessprocess

Transforminggovernanceprocesses

Distancedlearning

Personal Group/TeamMultipurpose

CTS 1300Multipurpose Room

One screen

Highimmersion

Rapiddeployment


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Introducing the CTS 1300 SeriesFor the Multipurpose Conference Room

Opens up all multi-purpose rooms forCisco TelePresence

Multi-camera design vs. pan/tilt/zoom

Life-size experience

Minimal room remediation

Great meeting experience

TelePresence-class video

First offer: 65 screen size

Built-in audio conferencing

Fast deployment


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TelePresence for Everyone, EverywhereIntroducing Extended Reach

Optimized

Enables branch offices to

communicate effectivelywith headquarters andeach other

Maintains ease of useand quality experience

Immersive

Provides first classexperience for keybusiness decisionmeetings

Life-size, life-like, and

face to face

Extended Reach

Supports users inlocations without multi-

megabit bandwidth Enables applications

where experiencetrade-off is acceptable

Quality of Experience

Created newmarket categorywith

high utilization

Reach remote siteswhere bandwidth iscostly or notavailable

Optimizedresolution,latency andframe rate


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Cisco TelePresence Recording StudioSimple, High Quality Video Recording

Captures Audio,Video, and Data

Press Record

Pause or Stop

Web orTelePresencePlayback

Distribute Contentby Email

Publishto DMS for

Broad Distribution

Digital Signs

Web

CiscoTelePresenceRoom

Smart Phone

Simple: One-button-to-push

High-quality: Recording at 1080p

Medianet application integration

User-driven creation and distribution

Any to Any: Streaming to Web

Schedule inGroupware
http://www.nextag.com/Pioneer-PRO-940HD-Plasma-513406646/prices-html


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SD VideoConferencing

MS OfficeCommunicator

WebEx HD Video

Conferencing

Web Cams Desktop VC

Cisco TelePresence Interoperability

Interoperability with HD Video ConferencingAny-to-Any Communications


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2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29

Cisco Unified VideoConferencing undWebex Integration


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Cisco Unified VideoconferencingStrategie

Any-to-Any Interoperabilitt mit anderen

Herstellern Integration mit Telepresence,

Callmanager, OCS, Sametime

Effizienz und Wachstum Virtuelles MCU Konzept Evolutionres Wachstum Intelligene Nutzung der Resourcen

Benutzung Desktop Video bis zu HD Webex Integration Recording und Webcasting ohne

extra Hardware


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Video: Heterogene UmgebungenNutzen durch einbeziehung ALLER

Traditional Videoconferencing

Rich-mediaConferencing

Telepresence

Multiparty VideoTelephony

Room-basedTerminals

Desktop

Unified CommunicationsClients


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Interoperabilitt

MCU mit allen gngigen Produkten getestetSIP, H.323, SCCP Support

Dokumentierte und offen zugnglicheListe der kompatiblen Systeme

Laufende Optimierungen

Qualitt pro Teilnehmer optimiert

Qualittssteuerung nach Bandbreite

Telepresence - High Definition- Standard Definition Desktop -

Mobile


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Unified Videoconferencing Desktop

High Definition Video auch am Desktop

Jeder Windows PC, Web basierend

Verwendung fr Streamings und Aufzeichnungen

Platzierung in der DMZ mglich, Einbeziehung Externer

Desktop Video von jedem PC aus


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Features

Integration mit Cisco, Microsoft und Lotus Systemem

Webcasting und Recording ohne extra HW

Auf Knopfdruck im Desktop Client

Erstellung von Schulungen

Groe One-to-many Konferenzen, z.B. Prsentationen oderAnsprachen

Abrufbar direkt ber Web Interface


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WebEx Integration

Verknpfung eines Hosted Diensts mit Video Lsung

Video und Audio bleiben im Haus

Team Meetings, Conf Calls etc.

Kombination Web Conferencing und HighQuality Video


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Aufbau

Enterprise Remote

RemoteCUVC

WebEx

Hosted

On Premise

H.239 Data

Webex Data

Audio/Video

CUVC


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Contact CenterExpress 7.0 Update

und iPhone DEMO


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Unified Contact Center Express 7.0

Neue Features in 7.0

Built in Agent Email

Browser Based Contact Center Desktop

Presence Integration

Supervisor Desktop fr IPhone


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Agent

SupervisorAgent

Supervisor

Agent

Agent

Expert

Expert

Expert

ExpertA

Cisco Unified Communications

Cisco Unified Presence

Cisco Agent Desktop / Cisco UnifiedCommunicator Integration


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Cisco Agent DesktopPresence Integration

Sichtbarkeit und Erreichbarkeitvon Experten (SME) auerhalbdes CC

Chat, Call Transfers,Konferenzen etc. mit SMEs

Administrative Kontrolle berangezeigte Personen

Kombinierte Sicht fr Agenten

Einbindung von CUPC Clients

und MOC Clients

Independent PresenceWindow

Deliver Call and

Enterprise Data

Transfer / Conference


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Cisco Agent Desktop - Agent E-Mail

Voice and E-Mail Contact List

Senders Text

Templates, Spelling, andAttachments

Agents Response

EingebautesCore EmailFeature Set

Anzeige undBearbeitungdirekt am Agent

Desktop Sichtbarkeit im

SupervisorDesktop bzw.Email QueueStand


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Cisco Agent Desktop Browser Edition

Browser basierenderDesktop fr Windows, MacOS und Linux

Firefox undInternet Explorer

Supported Core AgentDesktop Feature Set(Wrapup, Not ReadyReason Codes etc.)

HTTP Screenpop zur

Einbindung von CRMApplikationen

7 Cisco Update 2009 UnifiedComms Fin[1]

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