60 Cash Handling

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    Rooms DivisionRooms Division

    ProcessesProcesses

    Session 60Session 60

    Cash HandlingFoundation Certificate in InternationalFoundation Certificate in International

    Hospitality ManagementHospitality Management

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    Session ObjectivesSession Objectives

    By the end of this session you will be able to

    Understand the importance of Cash Handling

    escribe the process for trac!ing transactions

    "ypes of "ransitions

    How to handle Foreign #$change

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    Tracking TransactionsTracking Transactions

    % ma&or concern is communication of transactionalinformation from remote points of sale '()S* to the

    F)

    Charge purchase transactions must be correctly

    documented in order for the F) to maintain accounts"he night audit is intended to +erify transactional data

    to ensure that the F) collects accounts recei+able for

    all goods and ser+ices

    %t a point the guest chec!s out and the balance isbrought down to ,ero

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    Types of TransactionsTypes of Transactions

    "here are a +ariety of transactions as-

    Cash (ayment

    Charge (urchase

    %ccount Correction

    %ccount %llowance

    %ccount transfer

    Cash %d+ance

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    Cash PaymentCash Payment

    Cash payments reduce a guest.s net outstanding

    balance are posted as credits to the guest

    thereby decreasing the balance of the account

    % cash +oucher is used to support suchtransactions/

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    Charge PurchaseCharge Purchase

    "hese represent deferred payment transactions/

    "he buyer guest recei+es the goods and

    ser+ices from the hotel but chooses to pay for

    them later/ "hus increasing the outstandingbalance/

    A charge voucher takes care of the same. This

    is filled up by the POS and handed over to the

    front desk

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    Account CorrectionAccount Correction

    It resol+es an account correction posting error on

    a folio

    "his is usually made on the same day the error is

    made1 before the close of businessCorrection Voucheris used here

    "he correction may increase or decrease the

    account balance

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    Ao!anceAo!ance

    It in+ol+es 2 types of transactions/

    For ser+ice reco+ery

    % posting error noted after the close of

    business 'after 3ight %udit*%n ao!ance voucheris used

    It re4uires management appro+al

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    Sample of an Allow. vr. crtsy. the Taj President

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    VouchersVouchers

    Account transfer

    % transfer vouchersupports the reduction in

    balance on the originating folio and the

    increase in balance in the destination folioCash advance

    %n advance voucher is used

    If guests want cash ad+ance against the roomthis is supported by the cash +oucher

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    "nterna Contro"nterna Contro

    It in+ol+es trac!ing transaction documentation

    5erifying account entries and balances

    Identifying +ulnerabilities in the accounting

    system%uditing is the process of +erifying F) records

    for accuracy and completeness

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    #ront Office Cash Sheet#ront Office Cash Sheet

    "he F) is responsible for collecting cash

    transactions which will affect guest and non

    guest accounts

    (roper cash handling procedures and controlsmust be established and implemented

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    #ront Office Cash Sheet#ront Office Cash Sheet

    hy is it re4uired7

    8ists each receipt of disbursement of cash

    Used to reconcile cash on hand at the end of a

    cashier shift(ro+ides separate columns to recordtransactions affecting guest accounts and nonguest accounts

    9ecords money collected when guests chec! out(ro+ides space for itemi,ing cash disbursementsor paid outs

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    #oreign $%change#oreign $%change

    #ssentials

    9egulated by 9BI

    #ach hotel has to get +alid authori,ation to deal

    in F)9#:"he Front office cashier is the authori,ed person

    on behalf of the management who earns

    F)9#:/

    "he daily e$change rate should be displayed for

    guests but these +ary from time to time/

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    Procedure for #oreign $%changeProcedure for #oreign $%change

    9e4uest the guest to produce hisher passport

    details

    %s! the guest for his her room number

    In case of non;residents1 re4uest the guest tocontact the lobby manager as an authori,ation is

    re4uired 'Usually re4uests are not entertained*

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    Procedure for #oreign $%changeProcedure for #oreign $%change

    Find out the currency to be e$changed1 and

    determine whether it is e$changeable as per

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    Procedure for #oreign $%changeProcedure for #oreign $%change

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    under Academic supervision ofThankThank

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    Recap ObjectivesRecap Objectives

    3ow =ou are able to-

    Understand the importance of Cash Handling

    escribe the process for trac!ing transactions

    "ypes of "ransitions

    How to handle Foreign #$change