6 Ways to Produce Content that Members Value
description
Transcript of 6 Ways to Produce Content that Members Value
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6 Ways to Produce Content that Members Value
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Session Agenda
• Content Types
• Ways to Create Content
• Distribution
• Measurement
• Get this presentation
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
About Me
• Curt Moss, Senior Product Marketing Manager @ WebLink
• 12 years at member-based orgs – Las Vegas Chamber of
Commerce – Chapter of National Safety
Council • 7 years @ WebLink
– Faculty for W.A.C.E. – Present at association and
chamber conferences
linkedin.com/in/curtmoss
@curtmoss
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
About WebLink
• SaaS Company (Software as a Service), Leading Software Provider to Chambers of Commerce and Business Associations
• Established in 1996, 60 Employees, based in Indianapolis, IN
• 94% Customer Retention Rate
• Based in Indianapolis, Indiana
• 94% Customer Retention Rate
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
About WebLink
@WebLink
facebook.com/weblinkinternational
linkedin.com/company/weblink-international
youtube.com/weblinkinternational
slideshare.net/weblinkinternational
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
About WebLink
• Membership Management Software
• Website Design & Development
• Non-Dues Revenue Programs
• Partner in Your Success
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About WebLink
• iPad app for mobile commerce
• Integrated credit card reader
• New member sales
• Event registrations
• Pay open invoices
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WebLink Blog
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How Can Creating Great Content Benefit Your Organization?
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Extend Your Reach
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Increase Member Engagement
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Grow Your Membership
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Value vs. Relevance
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Value vs. Relevance
• The most frequently used word with “Relevant” is…
• NOT
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Value vs. Relevance
• No one says, “Wow, that association is really relevant for me.”
• They want useful. • They want ROI. • They want value.
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Answer member questions
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Answer member questions
• You get emails, phone calls and questions at events.
• Stop answering them! (sort of)
• Why help 1 when you can help 100, or 1,000?
• Blog posts or FAQs section of your website
• Share on social media when updated
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Answer member questions
• “What’s the association’s position on [issue]?”
• When does the [industry] report come out?
• How often are certification classes offered?
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Answer member questions
• Follow up questions on a blog post or article
• Create a new post and link to it from your reply
• Check other industry blogs/websites as well
• Try answering 1/week, create a calendar to schedule
Content
Reply/Question
New Content
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Find the questions they aren’t asking you
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Find the questions they aren’t asking you
• LinkedIn Groups • Quora • Yahoo Answers • Twitter search • Google Alerts • Other association or
industry websites’ FAQs.
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Find the questions they aren’t asking you
• Use broad industry terms first
• Google searches: – How do I manage my …? – Tips for
selecting/choosing a… – HR for [my industry] – [my industry] taxes
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Google keyword planner
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Find the questions they aren’t asking you
• How to do [whatever] – Create a LinkedIn page – Manage a Facebook
page – Install a new phone
system – Choose a payroll
company – Find new office space to
lease
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Create numbered lists
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Create numbered lists
• More concise & engaging
• Creates a promise for what’s in store (no guessing)
• Sets expectations • “Quick” read
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Examples
• 7 ways for [industry] to grow with technology • Do you recognize the 5 warning signs your
business is in trouble? • 8 types of [industry term] – which group are
you in? • 11 email subject lines you can use to get your
clients’ attention • 5 things successful [industry term] do
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Ask them
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Sample questions
• “What’s the biggest challenge facing your business?”
• Write about how your association is addressing that issue
• “What resources do you need to help you run your business?”
• Create additional resources, or link to existing ones – even if they are not yours
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You Get Two Chances To Win
You asked them a question!
You answered the question!
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Ask them
• During sales process • At events • Electronic surveys • Call them (include in
other calls) • Social media • Listen
• Polleverywhere.com
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Profile members & industry experts
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Profile members & industry experts
• “How I got the business”
• Tips for surviving the first 2 years of business
• What’s the future of [industry]?
• What’s the biggest mistake you made running your business?
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Profile members & industry experts
• Why they joined • What specific programs
and benefits to they use • Include org type, size,
length of time in business so others can relate
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Share others’ content
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Share others’ content
• Find content via: – Twitter search or the
people you follow – LinkedIn connections,
groups – Google alerts – Email newsletters – Local or industry
websites
Retweet
Share on Facebook and
Post links to other content
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Bonus Tip: Use Your Data
• Size of business • Type of business • Length of time in
business • Annual dues • Reasons for joining • Interests
• You are tracking this,
right?
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Content Guidelines
• Findable • Readable • Understandable • Actionable • Shareable
Source: Content Marketing Institute
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Types of Content
• Blog posts • Articles/pages on site • eBooks • Case studies • Videos • Webinars (record them) • Slide Share
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Repurposing Content
Blog Post
Webinar
Slide share Video
eBook
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25 Blog Posts (Content) Ideas
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
25 Blog Posts (Content) Ideas
1. Why do businesses join your association? 2. How does your association impact business
in your industry or your community? 3. Who is your longest-standing member? Why
have then been a member so long? 4. Who is your latest member? What caused
them to join? 5. What is your association doing to conserve
energy?
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
25 Blog Posts (Content) Ideas
6. What are your members doing to conserve energy?
7. How do taxes impact your members? Are there specific issues going on now that your association has a position on?
8. What was the last unexpected thing your association did?
9. What social media platforms does your association use and how can your members follow you there?
10.What phone call did you get today that you should share with your audience?
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
25 Blog Posts (Content) Ideas
11.What was the last event you had? What was discussed there that should be shared?
12.What other business blogs do you follow? Why? 13. What was the last good business book you
read? How would your members find it valuable?
14.What’s the most frequently used service or benefit of your association?
15.What’s the least frequently used service or benefit of your association? (That members don’t know about, but should)
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25 Blog Posts (Content) Ideas
16.What’s the biggest misconception about your association?
17.What's the latest mistake your association made? How did you recover?
18.What's the funniest business story you have? What’s the make-up of your members?
19.How many small businesses vs. large businesses? Are you working to change this make up?
20.What members have you helped to grow their business? How many jobs were created?
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25 Blog Posts (Content) Ideas
21.What is your disaster recovery plan? What resources could members use to create theirs?
22.Who do you want to thank today? 23.How does your association refer potential
customers to your members? 24.What members recently made the news that
you can share? 25.What technology do you use that your members
may find interesting?
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Content!
• Use content as question prompts
• Answers to common questions
• Blog posts • Webinars • Events • Discussion questions • Research, case studies,
whitepapers
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Creating Great Content
• Understand your audience
• Connect with them • Give them information
they want & need • Use emotion
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Tell a story
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Creating Great Content
• Informative – Expertise – Tips – Insight
• Different – Personality – Fresh Take – Surprises
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5 Reasons You Should Not Use the Indy Marriott in 2015 for the WebLink Summit
Good Morning, Curt: Here are 5 Reasons You Should Not Use the Indy Marriott in 2015 for the WebLink Summit: 1. We’ll make your conference logistics look so seamless that your
boss will think he’s paying you too much. 2. You’ll spend the weeks following your conference raving so much
about the Indy Marriott that your colleagues will think you’re a paid corporate sponsor.
3. Tension at home may arise when you start comparing our Executive Chef’s delectable cuisine to the nightly dinners your wife prepares.
4. After you sleep in one of our signature Marriott beds, your bank account will take a hit when you buy one, realizing that there’s nothing like a good night’s sleep in one of them.
5. We’ll ruin you for any other hotel because you’ll always compare them to the excellent experience you had at the Indy Marriott.
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Great Content
“Don’t interrupt what people are interested in. Be what people are interested in.”
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This isn’t the content you’re looking for
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Measuring Results
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Insight & Analytics
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
View Your Followers
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Facebook Insights
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Website Traffic
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Word of Mouth
• Powerful • Free
• Can’t control • Potentially scary
• What are they saying?
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Can you measure it?
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How likely is it that you would recommend our organization to a friend
or colleague?
Scale of 0-10
The Ultimate Question
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Why 0-10?
• 1-5 yields “3s”
• With 1-10 some people will reverse good/bad
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
How likely is it that you would recommend our organization to a friend or colleague?
10 9 8 7 6 5 4 3 2 1 0
Extremely likely
Not likely at all
Promoter Passive Detractor
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Net Promoter Score
Promoters Net
Promoter Score
Detractors - =
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The results may be
humbling.
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
New member sales
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Member retention
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Lifetime Value of Membership
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
WebLink Recap: An Integrated Solution
• ONE web-based centralized database
• Prospects, members, non-members and all reps in same system
• Financials, events, email, committees, website, reporting
Central DB
Financial System
Website
Email Marketing
Members
Events
Prospects
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Association & Chamber Websites
• 500+ client websites • WebLink Local business
directory drives 67% increase in traffic from organic searches
• Adds value for members • Non-dues revenue • Responsive website
design
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
iPad App for Mobile Commerce
• Sell memberships • Event registrations • Integrated credit card
reader
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
3 Questions
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Webinar Recap
• We will email copy of presentation to attendees
• Link to video recording of webinar
• Please let us know if you have any questions
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Additional Resources
• 4 Reasons Your LinkedIn Company Page Needs Work
• In Good Company: How Best In Class Marketers Use LinkedIn Company Pages To Grow Their Business
• Announcing The 12 Best LinkedIn Company Pages of 2012 [SLIDESHOW]
• 20 Tips to Amplify Your Brand on LinkedIn [SLIDESHOW]
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Additional Resources
• 15 Tips for Compelling Company Updates on LinkedIn
• Creating the Right Content for Your Association's Content Marketing Strategy
• Why Chambers and Associations Have A Content Marketing Advantage
• Using Google Analytics for Chambers and Associations
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
Webinar Summary
• Great content • Right audience • Right time • Right channel • Ways to respond • Ways to share • Engage your audience • Stand out from the
crowd
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6 Ways to Produce Content that Members Value © WebLink International @WebLink
“Turn strangers into friends. Turn friends into customers. Turn customers into salespeople.” - Seth Godin
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WebLink International 3905 Vincennes Road, Suite 210 Indianapolis, IN 46268 P 317-872-3909 | 1-877-231-4970 | F 317-872-3929 weblinkinternational.com | weblinkblog.com
Curt Moss
Senior Product Marketing Manager [email protected]