6 Ways to Elevate Your New Hire Onboarding

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Sco% Henry Senior Director, Product Management ON24

6 Ways to Elevate Your New Hire Onboarding

6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize

Scott Henry Sr. Director, Product Management

9 | ©2016 ON24, Inc.

•  New hires with formal onboarding training are 54% more produc6ve

•  Organiza?ons with a standard onboarding process experience 50% greater new hire reten6on

•  Manager sa?sfac?on increases by 20% when their employees have formal onboarding training

•  Automa?ng onboarding tasks results in 18% greater achievement of employee’s performance goals

The Onboarding Opportunity

* Source: The Onboarding Sta?s?cs You Need to Know

10 | ©2016 ON24, Inc.

•  Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' a%en?on.

•  The tradi?onal classroom-‐and-‐paperwork approach to onboarding doesn’t cut it with Millennials.

•  Millennials have grown up using technology, and most are used to more interac6ve forms of learning.

Millennials Driving Virtual Onboarding

11 | ©2016 ON24, Inc.

•  Provides a consistent onboarding experience for global new hires and prepares them for success at your company

•  Delivers the type of interac6ve, engaging virtual learning demanded by the Millennial workforce

•  Increases new hire produc6vity and employee reten?on by up to 50% by providing easy access to formal onboarding training

•  Reduces the cost of new hire onboarding by up to 90%

Value of Virtual Onboarding

12 | ©2016 ON24, Inc.


Leverage pre-‐boarding to build community & excitement

Use webcasts for orienta?on engagement and reach

Deliver a “consumer-‐like” virtual experience

Engage using virtual interac?vity and networking

Encourage new hires to play “games”

Help new hires to find coaching & mentoring

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13 | ©2016 ON24, Inc.

Best Prac6ce #1


14 | ©2016 ON24, Inc.

Over 30% of new hires are already searching for a new job in their first weeks, or even worse,

not showing up at the first day at all

Value of Pre-‐Boarding

“How pre-‐boarding of new hires makes everyone’s life easier,” Gerrit Brouwer, Nov 13, 2014.

15 | ©2016 ON24, Inc.

Pre-‐boarding is the period from the date new employees sign their contract and the date of their first day – during which you should:

1.  Share culture for the right first impressions

2.  Build excitement for joining your company

3.  Create a sense of community

Pre-‐Boarding: Lay the groundwork for the first day

16 | ©2016 ON24, Inc.

Right Impressions: Short-‐form company videos

Using short and to-‐the-‐point videos are an effec?ve way to explain the essen?als of your company and values

17 | ©2016 ON24, Inc.

Right Impressions: Take them on a culture journey

Clearly communica?ng your business culture, values and vision can jump start your new hire integra?on

18 | ©2016 ON24, Inc.

Right Impressions: Live Q&A sessions

Webcam-‐based discussions allow company representa?ves to share perspec?ves and answer ques?ons prior to new hires’ first day

19 | ©2016 ON24, Inc.

Build Excitement: Be proacKve with self-‐educaKon

Providing links to social media, blogs, and announcements will help them easily find the right places

20 | ©2016 ON24, Inc.

Build Excitement: Fun facts about culture, leadership …

21 | ©2016 ON24, Inc.

Sense of Community: Foster company interacKon early

Socialize your new hires early by invi?ng them to ask ques?ons and par?cipate in discussions

22 | ©2016 ON24, Inc.

Sense of Community: Offer virtual buddy system

Connect a new hire directly with an experienced colleague as a buddy to ensure the new hire feels welcome

23 | ©2016 ON24, Inc.

Best Prac6ce #2


24 | ©2016 ON24, Inc.

Deliver live and on-‐demand onboarding presenta?ons to reach new hires globally

Enhance reach with webinars for orienta?on presenta?ons

25 | ©2016 ON24, Inc.

Increase produc?vity with “simu-‐live” webinars

Allows presenters to op?mize their ?me by pre-‐recording their webinars and delivering it repeatedly as live courses

26 | ©2016 ON24, Inc.

Be%er meet global needs with “simu-‐live” webinars

Pre-‐recording webinars and delivering them as live session allows companies to be%er address global ?me zones

27 | ©2016 ON24, Inc.

Op?mize learning with personalized user experience

Allows new hires to rearrange the user interface to best meet their preferences and learning style

28 | ©2016 ON24, Inc.

Engage new hires with interac?ve features

•  Instructor bios •  Q&A •  Resources (course & post work) •  Feedback surveys •  Social networking •  Group chat •  Wikipedia (unfamiliar terms)

•  Tests •  Idea storming

•  Chaptering •  Blogs / RSS feeds •  Breakout sessions

29 | ©2016 ON24, Inc.

Augment training with webinar-‐based cer?fica?on

30 | ©2016 ON24, Inc.

Best Prac6ce #3

Deliver a “consumer-‐like” virtual onboarding experience

31 | ©2016 ON24, Inc.

Today’s Training Challenges: Confusing User Interfaces

Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.

•  Looks sta?c and ugly

•  Confusing to navigate

Four of the Top 12 LMS complaints relate to “Usability”

•  Doesn’t invi?ngly display courses

•  Does not have a mobile app

32 | ©2016 ON24, Inc.

•  Consumer technology has spoiled business users

•  People now expect the same kind of experiences at work that they enjoy at home

•  Consumer-‐style expecta?ons:

–  Sleek design –  Self-‐service –  Social

•  How are these expecta?ons changing the learning experience?

Business learners have consumer expecta?ons

33 | ©2016 ON24, Inc.

Enhancing the New Hire Experience

Administra6on and Repor6ng

Content Crea6on

New Hire Experience

Exis6ng LMS Pla]orms

Course / Test Authoring Tools

Virtual Learning Environments

34 | ©2016 ON24, Inc.

Sleek Design: IntuiKve / Familiar Experiences

35 | ©2016 ON24, Inc.

Self Service: No InstrucKons Required

36 | ©2016 ON24, Inc.

Self Service: AnyKme, Anywhere, Any Device

37 | ©2016 ON24, Inc.

Social: Embed Social Media in Training Programs

38 | ©2016 ON24, Inc.

Best Prac6ce #4

Engage new hires using virtual interac?vity and networking

39 | ©2016 ON24, Inc.

Engagement = Interac?vity + Networking

User engagement is directly correlated to the level of networking and how

interac?ve new hires are within the onboarding

experience

40 | ©2016 ON24, Inc.

Interac?vity: Live webinars for virtual orientaKon

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Interac?vity: Message boards for asynchronous exchanges

42 | ©2016 ON24, Inc.

Interac?vity: Idea generaKon / brainstorming

Idea storming enables the gathering and priori?za?on of ideas and comments contributed by new hires

43 | ©2016 ON24, Inc.

Networking: Webcam chats with leadership & experts

44 | ©2016 ON24, Inc.

Networking: Social media

45 | ©2016 ON24, Inc.

Networking: Group and 1:1 chat

46 | ©2016 ON24, Inc.

Best Prac6ce #5

Encourage new hires to play games

47 | ©2016 ON24, Inc.

* Source: Talent LMS – Gamifica?on Survey Results

•  Training programs using gamifica?on improves employee engagement by 60%*

•  Gamifica?on enhances employee produc?vity by 43%*

•  Gamifica?on provides clear training objec?ves and recognizes learners’ achievements

•  By making learning seem more like fun, the level of knowledge reten?on is increased

The Value of Gamifica?on

48 | ©2016 ON24, Inc.

Associate points with new hire ac?vi?es

Contests can be used to engage new hires within the virtual environment, drive specific ac?vi?es, and encourage networking

49 | ©2016 ON24, Inc.

Mo?vate using giveaways or compe??ons

54 | ©2016 ON24, Inc.

Virtual Mentoring Drivers

•  Millennials are typically more interested than previous genera?ons in finding a mentor.

•  Millennials have grown up with the no?on that one must constantly seek the advice of another, and social media has put this no?on on steroids.

•  Millennials want to have mul6ple mentors – the tradi?onal older managers, but also peer mentors/coaches.

•  One of Millennials’ characteris?cs is they really, truly, desire a great deal of feedback.

56 | ©2016 ON24, Inc.

Make it easy to locate coaches and mentors

An exper?se directory is a searchable list that includes employees’ areas of professional exper?se

57 | ©2016 ON24, Inc.

Make it easy for others to contribute

Webcam scheduled discussions allow coaches, mentors and experts to share perspec?ves and answer ques?ons

59 | ©2016 ON24, Inc.

Make it easy for like-‐interests to find each other

Virtual breakout rooms provide loca?ons for new hires, coaches and mentors to network, interact, and share informa?on

61 | ©2016 ON24, Inc.

“We give new college hires a virtual pla]orm that helps accelerate their career development and progression,

increases overall retenKon of future leaders, and sets them up for success at Marrio7.”

Vice President Global Talent Acquisi?on Services

Marrio% Interna?onal

Marrio% Voyage: 12-‐Month Virtual Onboarding Program

67 | ©2016 ON24, Inc.

•  Over 900 Voyagers have joined the program from 37 countries

•  The virtual environment provides a globally consistent and enriching experience

•  Its dis?nc?ve design has posi6oned Marrioc as a global leader among university students and post-‐collegiate talent

•  It is exactly the type of highly technical, innova6ve and experien6al learning requested by Millennials

The Marrio% Voyage Impact

68 | ©2016 ON24, Inc.




Deliver a “consumer-‐like” virtual experience

Engage using virtual interac?vity and networking

Encourage new hires to play “games”

Help new hires to find coaching & mentoring

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2

3

4

5

6

Ques6ons & Answers

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6 Ways to Elevate Your New Hire Onboarding

Recruiting & HR

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