6 Ways to Elevate Your New Hire Onboarding
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Transcript of 6 Ways to Elevate Your New Hire Onboarding
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Frequently Asked Ques6ons
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Sco% Henry Senior Director, Product Management ON24
6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize
Scott Henry Sr. Director, Product Management
9 | ©2016 ON24, Inc.
• New hires with formal onboarding training are 54% more produc6ve
• Organiza?ons with a standard onboarding process experience 50% greater new hire reten6on
• Manager sa?sfac?on increases by 20% when their employees have formal onboarding training
• Automa?ng onboarding tasks results in 18% greater achievement of employee’s performance goals
The Onboarding Opportunity
* Source: The Onboarding Sta?s?cs You Need to Know
10 | ©2016 ON24, Inc.
• Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' a%en?on.
• The tradi?onal classroom-‐and-‐paperwork approach to onboarding doesn’t cut it with Millennials.
• Millennials have grown up using technology, and most are used to more interac6ve forms of learning.
Millennials Driving Virtual Onboarding
11 | ©2016 ON24, Inc.
• Provides a consistent onboarding experience for global new hires and prepares them for success at your company
• Delivers the type of interac6ve, engaging virtual learning demanded by the Millennial workforce
• Increases new hire produc6vity and employee reten?on by up to 50% by providing easy access to formal onboarding training
• Reduces the cost of new hire onboarding by up to 90%
Value of Virtual Onboarding
12 | ©2016 ON24, Inc.
6 Ways to Elevate Your New Hire Onboarding
Leverage pre-‐boarding to build community & excitement
Use webcasts for orienta?on engagement and reach
Deliver a “consumer-‐like” virtual experience
Engage using virtual interac?vity and networking
Encourage new hires to play “games”
Help new hires to find coaching & mentoring
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13 | ©2016 ON24, Inc.
Best Prac6ce #1
Leverage pre-‐boarding to build community & excitement
14 | ©2016 ON24, Inc.
Over 30% of new hires are already searching for a new job in their first weeks, or even worse,
not showing up at the first day at all
Value of Pre-‐Boarding
“How pre-‐boarding of new hires makes everyone’s life easier,” Gerrit Brouwer, Nov 13, 2014.
15 | ©2016 ON24, Inc.
Pre-‐boarding is the period from the date new employees sign their contract and the date of their first day – during which you should:
1. Share culture for the right first impressions
2. Build excitement for joining your company
3. Create a sense of community
Pre-‐Boarding: Lay the groundwork for the first day
16 | ©2016 ON24, Inc.
Right Impressions: Short-‐form company videos
Using short and to-‐the-‐point videos are an effec?ve way to explain the essen?als of your company and values
17 | ©2016 ON24, Inc.
Right Impressions: Take them on a culture journey
Clearly communica?ng your business culture, values and vision can jump start your new hire integra?on
18 | ©2016 ON24, Inc.
Right Impressions: Live Q&A sessions
Webcam-‐based discussions allow company representa?ves to share perspec?ves and answer ques?ons prior to new hires’ first day
19 | ©2016 ON24, Inc.
Build Excitement: Be proacKve with self-‐educaKon
Providing links to social media, blogs, and announcements will help them easily find the right places
20 | ©2016 ON24, Inc.
Build Excitement: Fun facts about culture, leadership …
21 | ©2016 ON24, Inc.
Sense of Community: Foster company interacKon early
Socialize your new hires early by invi?ng them to ask ques?ons and par?cipate in discussions
22 | ©2016 ON24, Inc.
Sense of Community: Offer virtual buddy system
Connect a new hire directly with an experienced colleague as a buddy to ensure the new hire feels welcome
23 | ©2016 ON24, Inc.
Best Prac6ce #2
Use webcasts for orienta?on engagement and reach
24 | ©2016 ON24, Inc.
Deliver live and on-‐demand onboarding presenta?ons to reach new hires globally
Enhance reach with webinars for orienta?on presenta?ons
25 | ©2016 ON24, Inc.
Increase produc?vity with “simu-‐live” webinars
Allows presenters to op?mize their ?me by pre-‐recording their webinars and delivering it repeatedly as live courses
26 | ©2016 ON24, Inc.
Be%er meet global needs with “simu-‐live” webinars
Pre-‐recording webinars and delivering them as live session allows companies to be%er address global ?me zones
27 | ©2016 ON24, Inc.
Op?mize learning with personalized user experience
Allows new hires to rearrange the user interface to best meet their preferences and learning style
28 | ©2016 ON24, Inc.
Engage new hires with interac?ve features
• Instructor bios • Q&A • Resources (course & post work) • Feedback surveys • Social networking • Group chat • Wikipedia (unfamiliar terms)
• Tests • Idea storming
• Chaptering • Blogs / RSS feeds • Breakout sessions
29 | ©2016 ON24, Inc.
Augment training with webinar-‐based cer?fica?on
30 | ©2016 ON24, Inc.
Best Prac6ce #3
Deliver a “consumer-‐like” virtual onboarding experience
31 | ©2016 ON24, Inc.
Today’s Training Challenges: Confusing User Interfaces
Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.
• Looks sta?c and ugly
• Confusing to navigate
Four of the Top 12 LMS complaints relate to “Usability”
• Doesn’t invi?ngly display courses
• Does not have a mobile app
32 | ©2016 ON24, Inc.
• Consumer technology has spoiled business users
• People now expect the same kind of experiences at work that they enjoy at home
• Consumer-‐style expecta?ons:
– Sleek design – Self-‐service – Social
• How are these expecta?ons changing the learning experience?
Business learners have consumer expecta?ons
33 | ©2016 ON24, Inc.
Enhancing the New Hire Experience
Administra6on and Repor6ng
Content Crea6on
New Hire Experience
Exis6ng LMS Pla]orms
Course / Test Authoring Tools
Virtual Learning Environments
34 | ©2016 ON24, Inc.
Sleek Design: IntuiKve / Familiar Experiences
35 | ©2016 ON24, Inc.
Self Service: No InstrucKons Required
36 | ©2016 ON24, Inc.
Self Service: AnyKme, Anywhere, Any Device
37 | ©2016 ON24, Inc.
Social: Embed Social Media in Training Programs
38 | ©2016 ON24, Inc.
Best Prac6ce #4
Engage new hires using virtual interac?vity and networking
39 | ©2016 ON24, Inc.
Engagement = Interac?vity + Networking
User engagement is directly correlated to the level of networking and how
interac?ve new hires are within the onboarding
experience
40 | ©2016 ON24, Inc.
Interac?vity: Live webinars for virtual orientaKon
41 | ©2016 ON24, Inc.
Interac?vity: Message boards for asynchronous exchanges
42 | ©2016 ON24, Inc.
Interac?vity: Idea generaKon / brainstorming
Idea storming enables the gathering and priori?za?on of ideas and comments contributed by new hires
43 | ©2016 ON24, Inc.
Networking: Webcam chats with leadership & experts
44 | ©2016 ON24, Inc.
Networking: Social media
45 | ©2016 ON24, Inc.
Networking: Group and 1:1 chat
46 | ©2016 ON24, Inc.
Best Prac6ce #5
Encourage new hires to play games
47 | ©2016 ON24, Inc.
* Source: Talent LMS – Gamifica?on Survey Results
• Training programs using gamifica?on improves employee engagement by 60%*
• Gamifica?on enhances employee produc?vity by 43%*
• Gamifica?on provides clear training objec?ves and recognizes learners’ achievements
• By making learning seem more like fun, the level of knowledge reten?on is increased
The Value of Gamifica?on
48 | ©2016 ON24, Inc.
Associate points with new hire ac?vi?es
Contests can be used to engage new hires within the virtual environment, drive specific ac?vi?es, and encourage networking
49 | ©2016 ON24, Inc.
Mo?vate using giveaways or compe??ons
50 | ©2016 ON24, Inc.
Foster peer mo?va?on with team-‐based compe??ons
51 | ©2016 ON24, Inc.
Engage new hires with game-‐based designs
52 | ©2016 ON24, Inc.
Use scavenger hunts to deliver guided paths
53 | ©2016 ON24, Inc.
Best Prac6ce #6
Help new hires to find coaching and mentoring
54 | ©2016 ON24, Inc.
Virtual Mentoring Drivers
• Millennials are typically more interested than previous genera?ons in finding a mentor.
• Millennials have grown up with the no?on that one must constantly seek the advice of another, and social media has put this no?on on steroids.
• Millennials want to have mul6ple mentors – the tradi?onal older managers, but also peer mentors/coaches.
• One of Millennials’ characteris?cs is they really, truly, desire a great deal of feedback.
55 | ©2016 ON24, Inc.
Make it easy to locate coaches and mentors
56 | ©2016 ON24, Inc.
Make it easy to locate coaches and mentors
An exper?se directory is a searchable list that includes employees’ areas of professional exper?se
57 | ©2016 ON24, Inc.
Make it easy for others to contribute
Webcam scheduled discussions allow coaches, mentors and experts to share perspec?ves and answer ques?ons
58 | ©2016 ON24, Inc.
Make it easy to share informa?on and opinions
59 | ©2016 ON24, Inc.
Make it easy for like-‐interests to find each other
Virtual breakout rooms provide loca?ons for new hires, coaches and mentors to network, interact, and share informa?on
60 | ©2016 ON24, Inc.
Case Study
Marrio% Voyage Virtual Onboarding Environment
61 | ©2016 ON24, Inc.
“We give new college hires a virtual pla]orm that helps accelerate their career development and progression,
increases overall retenKon of future leaders, and sets them up for success at Marrio7.”
Vice President Global Talent Acquisi?on Services
Marrio% Interna?onal
Marrio% Voyage: 12-‐Month Virtual Onboarding Program
62 | ©2016 ON24, Inc.
New Hire Lobby (US/Canada)
63 | ©2016 ON24, Inc.
New Hire Lobby (China)
64 | ©2016 ON24, Inc.
Global Training Center
65 | ©2016 ON24, Inc.
New Hire Networking Cafe
66 | ©2016 ON24, Inc.
The Culture Hub
67 | ©2016 ON24, Inc.
• Over 900 Voyagers have joined the program from 37 countries
• The virtual environment provides a globally consistent and enriching experience
• Its dis?nc?ve design has posi6oned Marrioc as a global leader among university students and post-‐collegiate talent
• It is exactly the type of highly technical, innova6ve and experien6al learning requested by Millennials
The Marrio% Voyage Impact
68 | ©2016 ON24, Inc.
6 Ways to Elevate Your New Hire Onboarding
Leverage pre-‐boarding to build community & excitement
Use webcasts for orienta?on engagement and reach
Deliver a “consumer-‐like” virtual experience
Engage using virtual interac?vity and networking
Encourage new hires to play “games”
Help new hires to find coaching & mentoring
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3
4
5
6
Ques6ons & Answers
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