Factors SMBs Should Consider Before Choosing a Business VoIP Service

6

Unified Communications as a Service

Should you choose a package with all the bells and whistles, or do you only require the bare minimum?

Whether it is voicemail recording, unlimited calling, video conferencing or call recording, you can pick the package that suits your needs.

Pricing and Packages

Most providers will offer call forwarding, but it’s important to find a provider that can deliver dedicated apps and create logs for your calls or voicemail

transcripts.

Integration with Company

Applications

Call routing is a very beneficial package for SMB’s to invest in. Some features of call routing include routing calls from one rep to another, providing a touch or

voice menu, or the ability to hold calls within a queue until answered.

Call Management

To facilitate a quick transition and onboarding, it’s important to consider whether this new Business VoIP system can integrate with existing third- party

productivity applications.

Integration with 3rd Party Apps

Migrating and integrating a business VoIP solution is a multi-process step and you’ll need support throughout the process.

Support

Hosting your business VoIP services in the cloud can be beneficial because it will be a one stop shop, integrating conference

calls, emails, voicemail and presence in a single platform.

Unified Communications

as a Service

To learn more about a business VOIP solution that can integrate your infrastructure into the cloud, Visit our collab9 overview page.

CONTACT US: 424-331-1299To read full article, please visit:

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