5 things tourists hate when traveling with travel agencies
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Transcript of 5 things tourists hate when traveling with travel agencies
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# 5 things tourists hate when traveling with travel agencies
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?Have you asked yourself what changes
customers will make when traveling with a travel agency?
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And why are they annoyed, what is the reason for it?
?
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Here you can find what annoys your customers first handed.
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#1 Increasing the prices after your tourists already paid
for the trip
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The price of a service in your package got higher, it’s not a problem if you foresaw these possible
changes and stated it in the contract.
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Tip: Lower your income in order for your customers to be happy or increase
the initial price of the package before!
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#2
Non flexible tour guides
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If a whole bus is asking for a small change in
the trip plan, it’s ok to be flexible.
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Tip: Listen to your customers. It’s not a big favor but it plays a big
role in their satisfaction!
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#3Changes that weren’t reported
(trip plan changed)
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Something plan of the trip have changed - that’s ok, but you need to report it to
your tourists.
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Tip: You need to write them an email
or send them mobile messages and let them know!
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#4Bus driver being
late
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Heading out or arriving late is not positive, especially if you have elderly tourists that are not so flexible.
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Tip: Make sure your bus driver or the company that is providing you with the driver is
responsible!
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#5The offer wasn’t the same as
advertised
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Nothing worse that receiving something that you haven’t ordered, is
there?
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Tip: This is very bad for your reputation so be
careful what you write on the web or
itinerary!
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Remember!Think about adding a new value in the travel purchase process and listen
carefully your customers!
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We are here to advise, educate, train and provide you with the comprehensive business
solutions!
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Know more about us and try our ebook!
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Blog article „5 things tourists hate when traveling with travel agencies”:http://blog.itravelsoftware.com/2014/06/5-things-tourists-hate-when-traveling-with-travel-agencies/
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