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5 minutes on…

5 Things to Look for in Employee Training Software Solutions

Tim Lozier, EtQ, Inc.

Training is all about People!

• People are the greatest asset to a QMS, EHS or any business system

• Well-trained, knowledgeable employees help to mitigate many risks of noncompliance

• Automated Training Management helps to ease the process of training and re-training

1. Linking Document Control to Training

• Document Control holds all processes and procedures critical to maintaining compliance

• Need to ensure that once new documents/revisions are released, people are trained!

• Group documents by training requirements and link these documents to training

• Integration of these two promote consistency/efficiency in training

2. Automated Training Plans• Effective training links relevant training plans to the

appropriate employees• Automate the process by

– Building groups by role– Linking requirements to these groups– Linking documents and procedures to the requirements

• This automates training plans; new employees are automatically given training plans by their role, and re-training can be more effectively assigned

3. Automated Testing

• Testing ensures that the material has been learned– Learning Management Systems (LMS)– Classroom Training– Self-Certification

• Linking Tests to Training Management help to provide detailed evidence that training was taken– Integrate them into the training plan– Use Pass/Fail or scores

• Ensures that people actually know the material, versus reading the procedure

4. Integrating Adverse Event Data to Training

• Adverse events will happen; is training a potential cause?

• Link adverse event data to training records– Determine if training was inadequate– Re-assess training methods if adverse events are systemic to an

operator error

• What is the risk associated with poor training? Integration links the two areas to give a broader picture of the story

5. Reporting on Training Management• Reporting is key to any business system

– Helps to make sense of the data– Provides visibility into Continuous Improvement

• Look for robust reporting linked to Training– Uncover trends, issues, opportunities for training improvement– Visibility into employee training across the enterprise

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Experience comes with Training

• Most training happens over time – experience, mentoring, on the job

• Often, this type of training is not in the classroom, but learned

• Need to determine how to track this – automated systems can help close the gap and build in better visibility into how we train

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EtQ’s Blog on Employee Trainingblog.etq.com

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