5/15/2018

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5 Lessons Learned from Virtual Workplace Early Adopters

Kathy Kacher, Career/Life Alliance Services, Inc./ The SMART Workplace 

Trina Hoefling, The SMART Workplace & Author, Working Virtually: Transforming the Mobile Workplace, 2nd Ed.

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Kathy Kacher, Career/Life Alliance Services, Inc./ The SMART Workplace 

Trina Hoefling, The SMART Workplace & Author, Working Virtually: Transforming the Mobile Workplace, 2nd Ed.

Agenda

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• Welcome

• 100 Years of Workplace Evolution

• Virtual Leadership Current State

• 5 Leadership Lessons Learned

• Questions

• Close

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Where are your leaders in the evolution?

Virtual Work: What is it?

Telework, Remote Work, Virtual Work, Flexwork, Teleworking, etc.

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“Virtual Work" refers to employees who regularly work off-site, or outside of the principal office. Virtual Work typically happens from home one or more days a week and communication with the office tends to be over the phone or digital (email/IM).

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Virtual Work is here to stay!Still, very few organizations provide virtual competency training to their current leaders

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• Virtual Work, among the non-self-employed population, up 115% since 2005, nearly 10x faster than the rest of the workforce

• 3.7 million employees, 2.8% of the workforce,

work off-site at least half the time

• SHRM survey - 46% of organizations use virtual teams

http://globalworkplaceanalytics.com/telecommuting‐statistics, https://www.shrm.org/resourcesandtools/hr‐topics/organizational‐and‐employee‐development/pages/virtualteamsusedmostbyglobalorganizations,surveysays.aspx 

The good news!Virtual work is one of the biggest drivers of transformation

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• 77% report greater productivity and 52% are less likely to take time off

• 82% of telecommuters report lower stress levels

• Reduced employee turnover by over 50%

• 68% of Millennials want option to work virtually

https://remote.co/10‐stats‐about‐remote‐work/

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Here’s the bad news!Today’s keyboard-tapping leaders have very little context about who they lead –without training

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• Innovative behaviors fall by over 90%

• Trust declines by over 80%

• Cooperative and helping behaviors go down by over 80%

• Role and goal clarity decline by 75%

• Project success drops by over 50%

• Organizational commitment and satisfaction decline by more than 50%

https://hbr.org/2015/04/the‐subtle‐ways‐our‐screens‐are‐pushing‐us‐apart

Discussion Exercise

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What new/improved competencies do your leaders need when leading virtual 

teams?

Better use of Technology

Intentional Communication

Performance Management

Mastery of collaboration technology

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“We like to give people the freedom to work where they want, safe in the knowledge that they have the drive and expertise to perform excellently, whether they [are] at their desk or in their kitchen.”

Richard Branson, Founder and Chairman of Virgin Group

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1. Leaders Matter 

2. The Network is the New Workplace

3. Technology is the Enabler but People are the Key

4. Understand That People Come With Their Own Habits

5. Organizations Have Resources but Leaders Aren’t Using Them

5 Leadership Lessons Learned

Lesson 1.Leaders Matter

The #1 Success Variable

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Let’s fix this!

Only 1 in 5 companies provide any managerial training when they move to a virtual work environment.

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• Create a sense of belonging• Develop team vision and values• Determine team norms

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Leadership training & resources 

Reach out & touch

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You Will Avoid This:

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• Trust is the operating system

• Emotional intelligence• Assume positive intent• Manage through facilitation• Shared responsibility

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• More planning is required!• Establish baseline performance• Focus on ends before means

Lesson 2.The Network is the Workplace

The #2 Success Variable

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What is the Network?

1. Work is done2. Teams are built3. Knowledge is shared4. Complexity is managed5. Relationships are developed6. Agreements are solidified and 7. Trust is maintained

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It’s the culmination of basic work processes and systems, and the people. The network is how:

Polling Question #1

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When you close your eyes, what do you see?

• Click Here for Poll Results

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We don’t have to change our business. We have to change our mind.

Lesson 3.Technology is the Enabler, but People are the Key

The #3 Success Variable

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Polling Question #2

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Using a scale of 1 to 5 (1 being basic skill and 5 master skill level) 

Rate your own skill level with collaboration tools? 

(OneDrive, OneNote, Web Conference, Office365, Skype for Business, etc.)

Click Here for Poll Results

Talk about technology, don’t just use it….

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Lesson 4.People Come With Their Own Habits

The #4 Success Variable

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Everyone can’t do it differently

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Provide structure that serves the team members and mission/organization

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Everyone can’t do it differently

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Structure swift trust until genuine trust develops

Everyone can’t do it differently

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Tolerate team learning as the team adjusts

Tolerance is a good cornerstone on which to build

human relationships

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Everyone can’t do it differently

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Assume positive intent

Everyone can’t do it differently

Everyone can’t do it differently

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• Be interdependent and collaborative

Everyone can’t do it differently

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Everyone can’t do it differently

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• Expand emotional bandwidth

Everyone can’t do it differently

“

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• About What?

• How Often?

• With Whom?

• Who Must Communicate, Coordinate, Collaborate

• Through What Forum?

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Lesson 5.Organizations Have Resources Available, but Leaders aren’t using them

The #5 Success Variable

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Audit Technology Training

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Skype for Business Overview 

Creating a New Skype Meeting

Sending an Instant Message with Skype

Using Audio and Video in an Online meeting

Joining a Meeting

Online Meeting Collaboration

Presenting and Recording During a Skype Meeting

Tracking Skype Meeting Attendees

Using Skype on a Mobile Phone

Skype Presentation Options

Skype for Business and Outlook Integration

Joining a Meeting Without Skype Installed

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Audit Professional Development & Compliance Training

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Anti-Harassment Training

Workplace Safety

HR Law

Diversity Training

OSHA Training

Adapting to Change

Advanced Communication Skills

Coaching and Motivation

Developing Leadership Capabilities

Emotional Intelligence

Giving Recognition and Feedback

Leadership Styles

Make it easy for people to learn!

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Using a scale of 1 ‐ 5 how knowledgeable are you about Skype for BusinessI know how to join a meetingI know how to share my screenI know how to activate my videoI know how to message other meeting attendeesI know how to use the collaboration tools: White Board, Survey

Using a scale of 1 – 5 how knowledgeable are you when it comes to troubleshoot a connectivity issue

Using a scale of 1 ‐ 5 how knowledgeable are you about OneDrive:I know how to access OneDriveI know how to save documents, videos and other files to OneDriveI know how to retrieve files from OneDrive from anywhere (Phone, iPad, other device)I know how to share documents on OneDriveI know how to collaborate using OneDrive

Using a scale of 1 ‐ 5 how comfortable are you managing performance for remote employees

Using a scale of 1 ‐ 5 how connected are you to your remote

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“Technology now allows people to connect anytime, anywhere, to anyone in the world, from almost any device. This is dramatically changing the way people work, facilitating 24/7 collaboration with colleagues who are dispersed across time zones, countries, and continents.”

Michael DellChairman and CEO of Dell

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1. Leaders Matter 

2. The Network is the New Workplace

3. Technology is the Enabler but People are the Key

4. People Come With Their Own Habits

5. Organizations Have Resources but Leaders Aren’t Using Them

Click Here for Poll Results

5 Lessons Learned

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Questions

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