5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Presentation)
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Transcript of 5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Presentation)
5 Keys to Building a Successful DevOps Culture Featuring Mandi Walls
SERENA SOFTWARE INC.
Today’s Speakers…
2
Mandi WallsTechnical Practice Manager, ChefAuthor of “Building a DevOps Culture”@lnxchk
Mark LevyProduct MarketingSerena Software, Inc.@deparko
DevOps at 50,000 Feet
It is: a cultural and professional movement
It isn’t: a job description, new team, or solitary
organization
Why DevOps
• New practices that emerged from the maturation of web operations
• A deeper reliance on technology in more industries• Desire from customers and stakeholders
A drive toward more interaction,
responsiveness, interconnectedness
Components of DevOps
• CAMS• As described by John Willis in What DevOps Means To
Me, 7/16/10
• Culture• Automation• Measurement• Sharing
http://www.getchef.com/blog/2010/07/16/what-devops-means-to-me/
Culture
• Shared values and behaviors• There’s no right culture for DevOps, but there are
characteristics:• Supportive• Open to experimentation• Flexible• Collaborative• Trusting
• If your organization isn’t these things, you have to build them
Building or Changing Culture
• This is hard.• No, like, seriously hard.• Focus on behaviors and values• Tools influence behavior• How you use them, what you use them for, influences
values
Transforming Your Organization to DevOps
• Technologists love tools!• No one can sell you a “DevOps Solution”, the “C”
part is hard work!• Our 5 Keys:
• Setting Goals• Gaining Executive Support• Building Pilot Projects• Training and Prioritization• Outreach And Evangelism
Key 1: Setting Goals
Why Are You DevOpping?
• Focus on measurable improvements• “We want to reduce our new-release install time
from 16 hours to 90 minutes.”• “We want to reduce our new feature time-to-market
from 6 months to 5 days.”• Challenging!
• Do you have the initial metrics? • Or do things just feel wrong?
Good Goals
• Your goals should matter to lots of people in your organization
• “DevOps” is really just short for “DevProductSupportNetSecBizOps”
Goals in Numerous Places
• The goals you choose to focus on shouldn’t be in opposition to any team’s individual goal• That’s not a way to get support when you need it!
• If you don’t know what matters, talk to people!• Broaden your scope of stakeholders
• Look for complimentary goals
Lower TTM + More testing + Fewer Bugs in Prod=
Introducing Some Automation
Key 2: Gaining Executive Support
Air Cover
• The right goals will get buy in• Your DevOps transformation will need some people, some
budget, some time• You may have to move people around, or change their
workloads
Skunkworks
• It’s tempting to just go for it and hope for the best• In some organizations this definitely works!• In others, you’ll want someone to help cut through red tape
and make resources available
Silos
• Exist for reasons• If your silos are skills based,
they can become porous• Network
• Security
• Storage
• Have to be addressed in a constructive manner
https://www.flickr.com/photos/97367204@N06/11391488416
Non-Executive Influencers
• Prominent team members that people look up to• Look for informal lines of influence• “Let’s see what Bob thinks of that” or “We should ask Jane”
Look for the People Everyone Wants on Their Team
The Role of Management in a DevOps Transition
• Workload prioritization• Influence on external teams
• “Who do I have to talk to to make this happen?”
• Managing personnel issues• Orgs in transition may end up moving people to new teams, changing
someone’s role drastically, letting people go, or other scary things
• You want someone respected in your organization to back your project
Key 3: Building Pilot Projects
http://cdn.memegenerator.net/instances/250x250/49589360.jpg
Why a Pilot?
• CAMS• Creating a Culture• Building Automation• Measuring all the Things• Sharing What Happens
• If these aren’t natural to your team, you need a place to practice
Picking A Pilot
• Management support• Start small, but deep
• Flush out all the gnarly bumps in the road
• Representative of real work
What Makes a Good Pilot
• Working with modern platforms• Programming language, OS version• Also interfaces – loosely coupled upstream and
downstream
• Brand new, greenfield is good!• Established projects with a new release are too!• Teams are open to experimentation
How DevOps impacts different teams
• Development Team• Giving them new tools• Expecting different results• Are they engaged in the M?!?
• Product Team• New DevOps activities might take
time away from writing code• Establishing priority across
multiple goals
• Operations Team• DevOps will be more than
“Operations with more coding”• Work often focuses on the A and
M parts of CAMS
• QA, Release Engineering• Moving towards increasing
automation• Requirement of advanced skills
• Customer Support• Find things like “Customers want
more features and fixes faster” vs “Customers demand 100% uptime”
Key 4: Training and Prioritization
Training
• Train everyone• On new tools, on new workflows• Training is part of sharing – everyone gets a
chance to have experience
Moving Workloads
• The folks who have to learn new things have to have time to do it
• Some of their current work will have to be deprioritized or moved
• Everyone on the team should get a chance to do new stuff – don’t leave someone behind to maintain the old stuff alone
Setting Expectations
• Don’t kill anyone for DevOps• It takes time to learn new tools, no matter how
excited the team is about it• Your entire project will take time as well
Helping the Lost or Disgruntled
• Any change has effects on the organizations involved
• It’s likely that adoption and enthusiasm will not be universal
• Up to management to incentivize, reward• Make the hard decisions about an individual’s
future with the group
Hiring for DevOps?
• No.• Expecting brand-new individual contributors to
change your culture is a losing proposition• Organizational change can be germinated from
new leadership• Still requires influence, credibility, the right person
Key 5: Outreach and Evangelism
Showing Off
• Talk about your project• Internally• Externally• All the time
• Use different venues• Brown bags sessions, formal workshops, larger talks, All-
Hands• Documents, video, graphs!
Tiger Team
• Help other teams navigate• Have a multitude of skills• Establish practice for workflows, feedback,
improvements• Potentially act as helpdesk on new tools and
processes
Bonus: 3 Helpful Tips
Having Patience
• It will take time• Some will be experimental• You won’t do it perfectly the
first time
Engage with Management
• Use the right KPIs• Manage to people and to
tools
Over Communicate
If you feel like you’re talking about it too much, you’re probably just about right
Thank You
@lnxchk
Check out Chef!
• Configuration management• Linux, Windows, AIX, other Unixes• Learn More:
• https://learnchef.opscode.com/• https://getchef.com
• Follow us on Twitter: @chef
Serena Release Manager Provides Automation,Control, Collaboration and Visualization Capabilities
Release Manager Features
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• Single system of record for release planning and execution
• Automate large volume, highly repetitive tasks
• Increased collaboration with Social views
• Calendars and timeline views of release trains, applications releases, environments and turnovers
Questions?
SERENA SOFTWARE INC.41
June 19th WebcastWeekly Deployment Automation DemoJuly Webcast
Please use the Q&A panel to submit your questions.
Friday 10 am PTMeet DevOps founder Patrick Debois
Live Demo on What’s New in Serena Release Manager
SERENA SOFTWARE, INC.
Want to See More?
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