5 Essential IT Tools to Build a Customer-Centered Company
-
Upload
smart-customer-management -
Category
Business
-
view
130 -
download
0
description
Transcript of 5 Essential IT Tools to Build a Customer-Centered Company
5 ESSENTIAL IT TOOLS TO BUILD A CUSTOMER-
CENTERED COMPANY
2
3
4
Provide a systematic process to manage customerrelationship initiation, maintenance and termination across all customer contact points
Are designed to maximize the value of thecustomer relationship portfolio
5
6
Help the organization discover, gather and communicate meaningful patterns in customer data to drive business decisions
Enable to project future customer behaviorvia predictive modeling
7
8
Are those online tools used to create a community and encourage users to share and redistribute content widely and often
9
10
Enable Project and Team managers to save time and achieve effective management of improvementprojects by providing functionalities that simplifycomplex tasks
Play a relevant role when integrating improvementprojects along the more global customer-centricprogram management
11
12
Support the organization in managing and orchestrating all internal and external communicationaimed at creating favourable relationships withcustomer and stakeholders
Enable the organization to disseminate customer-related information across all levels