4th Annual Trends in Cloud Computing: Business Impact
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Transcript of 4th Annual Trends in Cloud Computing: Business Impact
4th Annual Trendsin Cloud Computing:
Business Impact
Company IT Systems Increasingly Cloud-based
0%_x000d_ cloud-based
1%-30% 31%-60% 60%-100% cloud-based
10%
44%
29%
16%
10%
31%
38%
22%
2012 2013
Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 501 U.S. IT and business executives (end users)
Confusion Between Cloud/Hosted Models Persists
No differences/Don't know
Minor differences
Major differences
10%
40%
50%
12%
44%
44%
20132012
Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 500 U.S. IT and business executives (end users)
Benefits Cloud Adopters Have Experienced
Predictable pricing
Reduction in internal IT headcount
Simple/fast implementation
Reduce operational complexity
Creation of new offerings or services
Business units operate more freely
Better model for licensing/upgrades
Add new capabilities or features
Reduce capital expenditures
Modernization of legacy IT
Better option for multiple reasons
Ability to cut costs
25%
29%
32%
33%
34%
35%
35%
38%
38%
40%
42%
43%
Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 449 U.S. end users with cloud solutions
Challenges of Using Cloud
Lower availability than expected
Lower performance than expected
Locked in to cloud provider
Painful transition from legacy systems
Defining/justifying ROI
Costs higher than originally estimated
Learning curve for cloud model
Changes to IT policy
Integration with existing systems
24%
26%
26%
28%
30%
35%
39%
40%
49%
Source: 4th Annual Trends in Cloud ComputingBase: 449 U.S. end users with cloud solutions
ApplicationSmall Firms
Medium Firms
Large Firms
Business productivity 45% 45% 48%
Email 51% 59% 49%
Web presence 48% 55% 46%
Virtual desktop 34% 43% 47%
Collaboration 36% 52% 48%
Analytics 34% 43% 47%
CRM 32% 49% 44%
HR management 28% 43% 32%
Expense management 25% 47% 39%
Help desk 26% 38% 35%
Financial Management 36% 45% 33%
ERP 23% 37% 37%
Call center 15% 35% 31%
Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 501 U.S. IT and business executives (end users)
Use of Cloud-Based Applications
Use of IaaS/PaaS
Currently Using IaaS/PaaS
36%
57%53%
Plan to Use in Next Year
29% 27%33%
Source: CompTIA’s 4th Annual Trends in Cloud ComputingBase: 501 U.S. IT and business executives (end users)
Overall = 48% Overall = 29%
Experiment Non-critical Use
Full Production
Transformed IT
IaaS | PaaS | SaaS
Private | Hybrid Clouds
Payment Models
Education Transition
Integration
Workflow Change
Customization/ Rearchitecture
Policies/Procedures
Proof of concept
Cloud Adoption Progression for End Users
EXPERIMENT: End users will gain education on cloud providers, the cloud ecosystem, and cloud business models. Any testing of cloud systems will in large part be done in the public cloud.
NON-CRITICAL USE: End users will select a system that is not business critical and does not contain sensitive data for a cloud transition. Some end users may begin building private clouds if the long-term strategy includes that model.
FULL PRODUCTION: End users will securely move business-critical systems into the cloud. At this stage, companies will begin moving architecture and applications between cloud systems and/or on-premise systems to find the optimal mix.
TRANSFORMED IT: End users will adopt new practices and policies for cloud-enabled IT. Applications will be customized or rebuilt for cloud use, and processes will reflect greater flexibility and availability of IT systems.
Public Clouds
Provider Switching
Security
IT-Related Changes Driven by Cloud
Contracted with outside company
Reduced number of IT staff
New monitoring/management tools
Restructured IT department
New policies for IT decision making
Adapted monitoring/management tools
Changed existing policies/procedures
Built new policies/procedures
11%
19%
31%
37%
39%
39%
45%
53%
Source: 4th Annual Trends in Cloud ComputingBase: 449 U.S. end users with cloud solutions
End User Cloud Migration Patterns
Public Cloud Provider #1
Public Cloud Provider #2
Private Cloud
On-premise System
Company ABC
24%
25%
29%(Apps)
27% (Infrastructure)
Source: CompTIA’s 4th Annual Trends in Cloud Computing study
Base: 452 cloud end users
Reasons for Switching Public Cloud Providers
Dissatisfied with customer service
Dissatisfied with terms of service
Outages with original provider
Move to more open standards
Better offerings/features
Costs too high with original provider
Security concerns with original provider
20%
26%
29%
38%
41%
42%
45%
Source: 4th Annual Trends in Cloud ComputingBase: 180 cloud end users that have switched public cloud providers
Reasons for Returning to an On-Premise Model
Not achieving cost goals
Did not have proper cloud skills
Dissatisfied with cloud reliability
Dissatisfied with performance
Could not successfully integrate
Needed to control security
16%
18%
22%
22%
28%
60%
Source: 4th Annual Trends in Cloud ComputingBase: 95 cloud end users that have switched to on-premise systems
Effort of Cloud Change vs. Original Transition
Significantly easier
Moderately easier
No difference in effort
Moderately more difficult
Significantly more difficult
8%
21%
28%
38%
5%
2%
21%
47%
26%
6%
Estimate from companies planning to switch providers
Assessment from com-panies that have switched providers
Source: CompTIA’s 4th Annual Trends in Cloud Computing studyBase: 180 end users that have switched providers/148 end users planning to switch providers
Involvement of IT Team Where Lines of Business Procure Cloud
Solutions
54%
36%10%
ApprovedProcurement
Only informed/Not involved
Source: CompTIA’s 4th Annual Trends in Cloud Computing studyBase: 243 U.S. firms where business staff procured cloud solutions
Consulted without final approval
Department That Procured Current Solution
Application Line of Business
IT
Financial Management 37% 62%
HR Management 36% 63%
Expense Management 34% 63%
Call Center 30% 68%
CRM 29% 69%
ERP 27% 72%
Help Desk 27% 72%
Business Productivity 25% 74%
Web Presence 24% 75%
Collaboration 22% 76%
Email 22% 77%
Analytics 19% 79%
Virtual Desktop 17% 82%
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