GSM-BSS_II_11_200909 IOMCR Basic Operation---Signaling Tracing 48
48 Housekeeping Training Basic Standard
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Transcript of 48 Housekeeping Training Basic Standard
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HOUSEKEEPING TRAININGBASIC STANDARD
Conducted by:
Drs. Agustinus Agus Purwanto, MM
Jl Tukad Batanghari VIII/7A
Panjer – Denpasar 80225
Denpasar – Bali
Indonesia
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1. Entrance Doors
Checked mechanical key, primary locking device or Secondary locking device – door guard Do not disturb sign Legal notice (per state and local government law) to
include departure time Safety and security instructions / and evacuation
map Notice advising guest to double lock door when not
in use
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2. DRESSING DESK TOP
Guest folder (compendium) – hotel quality: toinclude the followings:
2. Stationary sheets3. Envelopes
4. Airmail envelopes
5. Airmail envelopes (VIP)
6. Notepads (luxury rooms / suites only)7. Note cards envelopes (luxury rooms / suites only)
8. Pen – hotel quality
9. Note pad with hotel phone number
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2. DRESSING DESK TOP (continue)
1. Telex message forms (if the hotel has a telex machine)
2. Paging forms (where guests can be located: luxury roomsand suites only)
3. Luggage stickers (optional)
4. Directory of guest service (in booklet, and placed separatelyon the desk)
5. Post card (optional)
6. Room service menu
7. Door knob breakfast menu (at all times)8. Guest service questionnaire (1 per page)
9. Live plant or fresh cut flower (s) in vase (luxury rooms / suitesonly)
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3. DRAWERS:
1. Religious books (Islamic & Christianity)
2. Swim suit bag (optional) – luxury rooms andsuits only
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4. CLOTHES CLOSET
Coat hangers with paint bar Coat hangers with skirt clip Coat hangers padded (luxury rooms and suites only) Clothes hooks Tie rack (optional) Plastic laundry bags with laundry and dry cleaning
slips / sheets Extra pillow – different fro kind on bed, in a large
plastic Bathrobes – (suites, executives and luxury rooms
only)
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5. BEDDING AND LINEN
Mattress and box springs with safety
specificationsBed – with minimum finishes sizes:
3. King size – 76 x 79 ins (193 x 200cm)
4. Queen size – 60 x 79 ins (152 x 200cm)
5. Double size – 53 x 79 ins (135 x 200cm)
6. Twin size – 36 x 79 ins (197 x 200cm)
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6. COORDINATED LINEN
White or beige color Designer style (especially in luxury rooms and suites)
Minimum sheet length – 115 inches (292cm)Sheets per bed Sheets per bed (suites, executive and luxury rooms only) Coordinated bed spread per bed Blanket per bed – flame resistance Mattress per bed Pillows for double beds: minimum – 20×26ins (50.8×76.2cm) Pillows for twin beds: minimum – 20×26ins (50.8×76.2cm) Pillows for king bed: minimum – 20×26ins (50.8×76.2cm) or King pillows (optional) – 20.36ins (150.8×91.4cm)
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7. FURNITURE
Chairs or chaise lounges, comfortable and corrosionresistant
Table, corrosion resistant. (these are for balconyfurniture, space permits)
Chairs, upholstered with arms or comfortable for dinning or working.
Couch seat plus desk chair maybe substituted for 2
arm chairs Floor lamp (this eliminate sway lamps) Table – minimum table top surface 101889 inches
(6,568 sq.cm); - 1,344 sq. inches (8.671sq.cm). Rectangular shape recommended
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8. BATH ROOM: (USE “HOTEL
QUALITY” CRESTED BATH LINEN)
Bath mat – minimum of 20×34ins (50.8×36cm), 9.91bs(4.49kg) per dozen
Bath sheets – minimum of 30×60ins (76.20×150.40cm),18.01bs (8.16kg) per dozen. (suites, executives and luxuryrooms only).
Bath towel requirement may be reduced to two in theserooms
Bath towels – minimum of 27×50ins (68.58×127cm);13.51lbs (6.12kg) per dozen Face towels – minimum of 13×13ins (33.02×33.02cm);
1.316 (.59kg) per dozen Bath rug – non slip
Hand towels – minimum of 18×30ins (45.72×76.20cm)
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9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME
Shampoo – 102 (29.3ml) bottled
Conditioner – 102 (29.3ml) bottled Body lotion – 102 (29.3ml) bottled
Bath gel – 102 (29.3ml) bottled
Suntan lotion – 102 (29.3ml)Mouth wash – name brand: suites,
executives and luxury rooms only
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9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)
Soap facial – 1.25oc (35g) minimum boxed or plastic
case
Soap deodorant – 2.25oc (64g) – boxed or plastic
case – suites, executive and luxury rooms only.
Replaces deodorant soap bar, need not to be
deodorant type soap
Shower cap – boxed, pillow pack or tube
Shoe shine mitt (cloth only) or sponge, boxed or
plastic case
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9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)
Amenity try or basket
Shoe horn – suites, executive and luxuryrooms only Soap dish – “hotel quality”: applicable in
hotels that do not have a built in soap dish in
counter Toilet paper roll – recognized brand name
one in holder, one in spare in bath (in holder,or in decorative wrap or covered)
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9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)
Facial tissue – recognized brand name(optional)
Glasses – water – “hotel quality” – glass, 802(227.3ml) minimum size. However, goodquality plastic glasses could be used for ground floor rooms or less expensive rooms
Bottle opener – fixedGrab bar – on the wall above tub, minimum
300lb pull
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9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)
Ashtray – “hotel quality”, safety type 5ins
(12.7cm) minimum diameter Matches – standard fold type ox boxed
Waste basket – ignition resistant (plastic)
Hair dryer – suites, executive and luxury
rooms only
Magnifying mirror with light
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9 PERSONAL AMENITY RECOGNIZED
WITH BRAND NAME (continue..)
Shower head – pulsating
Clothes line – retractable Shower curtain – fabric with separate liner
Clothes hook(s) on back of bathroom door,
two hooks required but be one fixed
Whirlpool bath tub-in master bedroom suites
only
Telephone – suites and executives only
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11 GENERAL
19ins remote controlled colour TV – one per bedroom
24ins remote controlled colour TV – in console inexecutive or luxury rooms In suites, second TV must be remote control TV channel indicator plate on 19ins TV, plastic, metal or foil – indicates national network
stations, major cable stations, sports, news, andmovie channel (s)
NB: Controls for lights, TV, radio, etc may be builtinto bedside nightstand. Cable TV or satellitereception is required
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11 GENERAL (continue...)
TV programme directory
Magazines – for major national, internationalor leisure publication depending upon market
Telephone by bedside, with modern features,
push button, long cord to reach table / desk.
Phone must have room number and hotelphone number on it
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11 GENERAL (continue...)
Telephone in suites and executive rooms
Telephone book with cover located near phone
Note pad with ‘hotel quality’ pen – next to
phone
Note pad holder – executive / luxury rooms
only
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11 GENERAL (continue...)
Ashtrays – ‘hotel quality’ – 5ins. (12.7cm)
minimum diameter Matches – standard fold type or boxed
Newspaper (National) delivered to room
(under door if possible on weekends) offered
at front desk and restaurants on weekends,complimentary. Strongly recommend having
selections at the restaurant.
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11 GENERAL (continue...)
Clock radio – by bed, ‘hotel quality’ with
alarm dimmer on read out recommendedwith instructions and stations
Full length mirror with polished edge or frame
where not built-in. Drape – 100% black out
and sheer curtains should extend all the wayto floor if structure of room allows
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11 GENERAL (continue...)
Waste basket by desk; metal or vingewrapped with metal liner
Purified drinking water – bottle or flaskminimum 24oc (710ml) required in therefrigerator
Safe: pay per use – in suites and executiverooms. However, it can be offered ascomplimentary in the hotel
Mini bar – in all rooms
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12 LIGHTING BEDSIDE
All lamp on /off switches should be visible to
the guest, convenient, and easy to operate.Closet – light fixture need not to be in closet
as long as a minimum lighting level of 10 ft
candles is achieved
Bedside lamp. One 100watt bulb, or two 60watt bulbs must provide a minimum of 30
foot candles at reading level while seated in
bed
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13 LIGHTING BATHROOM
Bathroom over sink – two 40 watt fluorescent bulbs
minimum, must provide minimum of 30 foot candles
at height of 5ft (1.52m) above floor Incandescent in bathroom – executive and luxury
rooms only
Floor lamps 100-watt bulbs must provide 30-foot
candles at seating reading level. Three-way fixture(50/100/150 watt bulbs) required for executive and
luxury rooms
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13 LIGHTING BATHROOM (continue)
Entry way 60 watt bulb minimum, must
provide 20 foot candles of light on back of entrance door
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14 STANDARD CLEANLINESS
All guest rooms and suites will be cleaned to
standard prior to being occupied by the guest All occupied guest rooms and suites will be
cleaned to standard daily
Daily guest room cleaning must begin not
earlier than 8.00am. it is management’sresponsibility to use its discretion to minimize
early noise.
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1 STANDARD CLEANLINESS
(continue)
All occupied guest rooms must receive initialcleaning by 4.00pm daily
The hotel must provide complete roomattendant cleaning services on an “on call”basis up to a minimum of 7.00pm daily.Partial housekeeping services such as towelreplacement, bathroom amenityreplacement, etc, should be provided uponrequest on a daily basis.
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15. LIST OF TASK HOUSEKEEPING
STAFF
1. H/01- Cleaning procedures
2. H/02 – Polishing3. H/03 - Preparing guest room
4. H/04 - Dealing with guest laundry
5. H/05 - Dealing with lost and found property6. H/06 - Dealing with guests special requests
7. H/07 - Employing personal grooming and
hygiene techniques
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15. LIST OF TASK HOUSEKEEPING
STAFF (continue..)
1. H/08 - Using the telephone
2. H/09 - Preparing public / function rooms3. H/10 - Dealing with pests
4. H/11- Receiving and issuing linen
5. H/12 - Dealing with complaints6. H/13 - Transferring guests
7. H/14 - Taking fire prevention and safety
action
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15. LIST OF TASK HOUSEKEEPING
STAFF (continue..)
1. H/20 - Taking action in emergencies
2. H/21 - Coordinating work with front office3. H/22 - Seasonal closing down
4. H/23 - Planning and controlling work at the
department6. H/24 - Inspecting the guest rooms
7. H/25 - Record keeping
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