Welcome to your halls of residenceHalls guide 2013/14

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Welcome to the University of Southampton’s halls of residence. We are committed to playing our part in creating the best possible student experience for you during your time at the University of Southampton. We want you to enjoy your time in halls and feel safe and supported while you do so. We offer a residential community experience that provides you with the opportunity to reach your academic potential and to further develop the personal skills that support your development towards independent living and working.

We are a member of UUK Student Accommodation Code which defines the standards required of accommodation offered within Universities in the UK. It also helps to ensure that you understand your rights as a resident whilst living in halls.

In this booklet you will find information about the halls of residence services available to you, as well as links to all the services that we offer. While we believe that’s the information in this booklet is clear and designed appropriately for while you are settling in, it is important that you do not hesitate to ask our staff for help or clarification if you need it.

Once again, welcome to the University. We look forward to getting to know you.

The Residences team

Pictured (clockwise)1 Using the uni-link network(Page 20)

2 Halls internet(Page 16)

3 University campus maps(Page 24)

4 Communal living

(Page 6)

5 Your hall’s facilities(Page 8)

6 Your fees and halls contract (Page 21)

In this halls guideChecklist 4

Welcome weekend 5

Communal living 6

Dedicated help, 24 hours a day 7

Your hall’s facilities 8

Health, safety and security 10 in the halls

Protecting the environment 12

Repairs and maintenance 14

Halls internet 16

Your freewire phone 19

Using the uni-link bus service 20

Your fees and halls contract 21

Rooms with a view 22

University campus maps 25

Useful contacts 27

www.southampton.ac.uk/accommodation/halls/uukcode.html

Checklist

Now that you’ve unloaded the car, what should you do next?

Find out where your nearest fire exit and assembly point is by looking at the notice on the back of your bedroom door. Walk to the assembly point to be sure of its location.

Find out when your welcome talks will be and check to see what events are on in your halls this week.

Familiarise yourself with the location of the facilities in your halls and where the nearest supermarket is by looking at posters available in your reception.

Work out how to get to your campus on foot or by using the uni-link bus service (see page 20 for more information).

Why not join in with the events happening this weekend? (See page 5 for more information). Feel free to bring your parents/accompanying adults with you.

Other things you will need to do

Visit www.southampton.ac.uk/areyouready and make sure you have completed all the actions to ensure your enrolment is successful.

Complete and submit the online inventory checklist for your room. Please note that if this is not done we will assume your room is in perfect condition.we assume your room is in perfect condition.

Register with a doctor at a local surgery (see page 11). The forms that you will need for this can be found at your local reception.

Directions and orientation provided on the weekend of 21-22 September will make getting around much easier

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On the weekend of 21 – 22 September, when most of you are moving in, there will be a number of activities taking place on the Highfield Campus and other locations across the University. These are for you and your parents/ accompanying adults to attend and focus on helping you orientate yourself in your new environment. They will also help you come into contact with other students and staff from the University and help you begin to form a network of friends which is such a valuable part of life at university.

The weekend will include various activities that will help you find the way from your halls of residence to the academic and social facilities on the campus most relevant to you. The Students’ Union (SUSU) will be running events that will showcase the part they play in your student

experience, in particular highlighting their many clubs and societies. There will be events promoting our sport and recreation facilities and which will introduce you the range of University and SUSU locations where you will be able to eat, drink and socialise.

Not only will it give you a sense of the environment around your own halls, the Welcome Programme will also provide you with an insight into what happens across the University as a whole.

Please come and join us and make yourself feel at home. To find out more about these activities please visit:

www.southampton.ac.uk/movinginweekend

Take some time to unwind and relax with others on campus after moving into your hall

Southampton welcome weekend

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During the day – Halls Receptions

Our halls are run by the Residences Team who are part of Student Services. The role of the Residences Team is to manage the halls environment and to provide appropriate support and guidance to you while living in our halls.

During the day the first point of contact at your halls site will be the reception. The customer service staff there will be able to answer your query or pass it on to another member of their team if necessary. The best way to contact the reception staff is by going to talk to them in person, however they can also be reached by both telephone and email.

All of our halls have customer service staff who are available to help throughout the majority of the day. Some halls also have reception based staff available 24 hours a day, 7 days a week.

− Glen Eyre and Wessex Lane receptions are open 24 hours a day.

− Highfield Hall, Bencraft Court, Erasmus Park and Archers Road receptions are open 8:00 – 18:00.

All halls have a staff member who is responsible for your security, present on site 24 hours a day.

During the Night – Residences Support Service, Reception and Security

As you may have noted, some of our halls receptions remain open 24 hours a day, though between 18:00 and 08:00 they are manned by security staff. From 18:00 to 08:00 every day the Residences Support Service, another part of the Residences team, are available across all sites, providing support to students in a variety of ways.

The Residences Support Service is a point of contact during the night (18:00 – 08:00) and is a dedicated service available to you during your stay in halls. By working closely with other University services and relevant external bodies, the Residences Support Service staff will be able to point you in the right direction for any help, support or assistance you may need while living in halls. Our staff are dedicated

to creating a comfortable environment in which to live, study and socialise. They interact with the halls community in many ways, some of which are described below:

− providing advice and information.

− arranging social events to bring residents together.

− guiding residents on how to live in a healthy, safe, and secure environment.

− helping everyone to live in the halls with consideration for the needs of others as well as themselves.

− promoting an understanding of the Halls Regulations, as well as the consequences of ignoring the standards they describe.

− providing support to groups and individuals in the event of any emergency between the hours of 18:00 to 08:00.

− signposting you towards services you may need to access during the day in order to resolve any challenges you might face.

It should be noted, however, that the Residences Support Service team are not trained to deal with extreme health issues or emergency situations. If they are contacted in such a case, they will contact the most appropriate emergency services as a priority. Please bear in mind that in the case of an emergency you should call 999 yourself to reach police or ambulance services, calling your halls reception or the Residences Support Service immediately after.

You will be able to find out much more about the Residences Support Service on the noticeboards in your halls. Look out for members of the team, as they will be a real asset to your experience whilst in halls.

If you have any questions, please visit the Residences Support Service office in your hall of residence, or use the contact details below:

Tel: (0)23 8059 5777 | Internal: 25777

Email: residencessupport@soton.ac.uk

Dedicated help – 24 hours a day

Living in your halls of residence will be a fun and exciting time for you and those around you. Being surrounded by fellow students from so many different locations, backgrounds and cultures is a great opportunity to find out more about the world around us.

It is also likely to be a new sort of environment for you, living with so many other people, all finding your way around at the same time. Communal living can be an adjustment for some. You will find the following guidance helpful in ensuring that you and your new friends and neighbours have a pleasant time during this period of adjustment and beyond:

− be considerate to your neighbours, especially after 23:00 when others will wish to sleep.

− get to know all your house mates, but don’t worry if you don’t make friends with all of them straight away.

− throw away your out of date food, and don’t take food, drinks or other belongings that are not yours.

− clean up after yourself: this includes doing your washing up regularly.

− avoid making too much noise: do not play your music too loudly and don’t slam doors.

− it is illegal to smoke in your halls or in any University building. You also need to ensure that smoking outside these buildings does not affect their occupants.

− never interfere with any emergency equipment, including fire alarms, smoke detectors and fire extinguishers.

University is a new experience for everyone and it is perfectly natural to feel uneasy about being away from home on your own. Try to relax, go and meet your flatmates, and remember that they may be experiencing some of the same feelings as you.

While we hope that flatmates will adjust to living together over time, we understand that this may not always be possible. We encourage you to try and resolve any differences that you have with your flatmates independently. However, if you are unable to do so, please make use of the expert support services available across all halls every day of the year, every hour of the day. (See page 7 for more information).

Communal living

Your kitchen is always a popular place to gather

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Your hall’s facilities

Maps showing the locations of halls facilities can be found in your halls reception. If you are unsure of the location of any of the facilities please ask a member of staff at your halls reception.

Laundry

− washing machines and tumble driers are available for your use.

− exact change is required if you wish to use these facilities.

− unfortunately reception staff cannot provide change.

Post and deliveries

Your correct address (which must include your full name, your room and your building/ block name) is required to ensure post reaches you correctly. The full address can be found on the back of your bedroom door. If you are unsure of your halls address, please ask a member of reception staff. There are different arrangements in each hall for post.

− in most halls, you will be able to collect standard sized letters from a mailbox for your flat. Please check at reception for the specific arrangements in your hall.

− parcels and other items that need to be signed for will be held at reception on your behalf.

− you will be issued with a message (paper slip or e-mail) to say that your parcel has arrived.

− allow 24 hours and then visit your halls reception in person with your student ID card to collect these items during reception opening hours.

− if you are ordering online food deliveries from a supermarket, please note that receptions will be unable to accept them as we have no facilities for safe storage of food. You must receive these deliveries personally.

Please ensure that before the end of your contract you have contacted anyone who may send you post, informing them of your new address. We are unable to accept post for non-residents and will return all post received after the end of the contract date. Post received before you move out will be held for a period of two weeks before being returned to sender.

Bikes

− in order to gain access to the bike sheds (at your halls site and on campus) you will need to have your card activated (or in some cases you will need a key). You should contact the uni-link offices on campus for information on how to do this.

− to find the bike shed closest to your room, please look at the map of facilities in your halls reception, or at your halls map on the University website.

− most bike sheds are opened by smart card, however, a few sites require a key. Uni-link can provide these for a £10 cash deposit.

Communal areas and common rooms

Communal areas and common rooms are available for you to relax, study or socialise. Please treat these areas with respect and leave them tidy. Always be considerate of others when using these spaces as an individual or when part of a group. Additional facilities, such as computer rooms, bars, gyms, music rooms and restaurants, may also be available. Please visit your halls reception to learn more about the specific facilities situated on your site. Most of our halls have outside areas for everyone to use. We ask that you treat them with respect, leave them tidy and be aware of other residents nearby, both in halls and in the local community.

− if there are barbeques available on your site you will need to book to use them at reception.

− please remember that ball games are not permitted in areas indicated by clear signage and that you must always be considerate of others’ wellbeing in any other areas.

Hall gyms and other University sport and fitness facilities

At Glen Eyre and Wessex Lane, there are small gyms on site. In order to gain access to them you will need to have a Sport and Wellbeing membership card, which gives you access to a wide range of sporting facilities at the University. The card must be activated at Jubilee Sports Centre on the Highfield Campus in order to access any of the halls fitness facilities.

The small facilities available on some halls sites are part of a much larger sports and wellbeing infrastructure available across the University. The most significant of these are:

− the Jubilee Sport Centre which includes a 25 metre swimming pool, an 8 court sports hall and a fitness suite with 160 stations.

− the 76 acre Wide Lane complex that includes a range of all-weather floodlit sports facilities and grass pitches for most outdoor pursuits, all supported by a new pavilion.

− the University Watersports Centre on the River Itchen which offers rowing, kayaking, sailing, windsurfing and power-boating.

More information about Sport and Wellbeing membership can be found at www.soton.ac.uk/sportsmembership

Maintaining a healthy body as well as a healthy mind at the Jubilee Sports Centre

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We take the safety and security of our students very seriously and with your cooperation we can ensure that you have a safe and enjoyable time in halls.

Avoiding Fire

To avoid the risk of a fire in your halls:

− never interfere with any emergency equipment, including fire alarms, smoke detectors and fire extinguishers.

− keep fire doors shut at all times. They are indicated by a sign that says ‘Fire Door Keep Shut’ and include main entrance, kitchen, and bedroom doors.

− never leave cooking unattended - this is the largest cause of domestic fires.

− don’t use kitchen appliances in your room, and only use appliances that meet British or European Standards.

− don’t use candles, incense, or store flammable materials.

− don’t smoke in your halls – this is illegal.

If you are in an en-suite room please close the door to the bathroom while using it, as steam can set off the smoke detectors.

If you hear a fire alarm, leave all belongings and exit the building via the nearest fire exit. You must gather at the allotted assembly point, information about which can be found on the notice on the back of your door.

If you don’t leave the building when the fire alarm sounds you may be fined. While false alarms may be inconvenient, you don’t know when the alarm may be genuine, so every alarm should be taken very seriously.

Please be aware that it is a criminal offence to tamper with or misuse any fire safety equipment, including covering the smoke detector, activating break-glasses, and playing with fire extinguishers.

Your personal security

Though all of our halls are safe and secure, with 24 hour security and closed circuit television cameras (CCTV) on all sites, it is advised that you take the following precautions:

− keep all unattended rooms locked and windows shut.

− don’t let any strangers onto the halls premises.

− don’t share door access codes.

− don’t leave valuable items on display.

− don’t tamper with window restraints - they are there for your safety.

To contact Campus Security please call your halls reception between the hours of 08:00 and 18:00, or call 25777 from your room phone outside these hours (023 8059 5777 from an external phone). You will be offered options to access either security or the Residence Support Service. You may also contact the University Central Control Room (internal 22811, external 023 8059 2811) in an emergency.

In situations where you have immediate concerns for your safety or if you have witnessed a crime, you must call the national emergency number, 999, immediately. As soon as you have done this please inform your halls reception or security.

If you lose your keys it is important that you let us know straight away. Doing so ensures that we can take the appropriate action to ensure that your security, and that of your neighbours, is maintained. You should be aware that you will be liable for the cost of replacing your key and for a proportion of the costs incurred in restoring the security of the building.

We have an excellent relationship with our local police constabulary, who have a Safe Neighbourhood Engagement Officer whose responsibilities include the University. They attend events on the Highfield campus including a monthly surgery where they can advise you on personal security. They recently started communicating via Twitter and have a rapidly growing follower base: @UniCopsSoton.

A recent UK-wide campaign supported by the police has been the IMMOBILISE national property register. In the unlikely event of you having something stolen, you will increase its chance of recovery if you have registered with IMMOBILISE. For more information on this, see www.hampshire.police.uk/immobilise.

A healthy environment – cleaning and waste disposal

We want to ensure our halls are kept as clean as possible to ensure that everyone has the best possible experience living in them. We can only achieve this by you working with us to maintain the quality of your environment. This is partly about looking after your living space to

Health, safety and security in halls

keep it looking good, but also remember that cleanliness is necessary for you to live healthily.

Firstly, you are responsible for cleaning your own room, and if you are provided with en-suite facilities you are also responsible for cleaning your own bathroom.

Hall cleaners will regularly clean communal areas such as kitchens and shared bathrooms/ toilets. However, they are not responsible for doing your washing up or clearing up food spill, so you must deal with these yourself regularly. Details of what the cleaners do can be found on the notice board in your kitchen. Remember that by doing your bit you can ensure that our cleaners can do their work effectively and help maintain a pleasant environment for everyone sharing your flat’s communal spaces.

If communal areas are left in a poor condition you will be notified that you need to be more careful given the possible impact on your health. If the matter is not resolved, our cleaning staff will deal with the situation, with any additional cleaning costs being covered by yourself and the other flat residents who will also be subject to a fine.

Equipment such as a vacuum cleaner and mop are provided for your own use. Please note that vacuum cleaners should never be used to clear up liquids.

Waste disposal is an important process in any large organisation from the perspective of maintaining a healthy environment, as well as ensuring the University plays its part in recycling efficiently. More information about protecting your environment can be found on page 12. In the context of your kitchen the guidance is

simple. Waste food/ tissue should be put into the green kitchen waste caddies, waste glass goes into the outdoor recycling bins and everything else should be put into the mixed recycling bins in your kitchen (using a clear bin liner).

Seeking medical assistance

Registering with a Doctors’ Surgery.

General Practitioners are your local NHS doctor. If you are ill or worried about your health and it is not an emergency, then they will be able to provide you with treatment or advice to help.

To register with a doctors’ surgery you should check which practices are closest to you. You can do this by visiting www.nhs.uk/service-search and searching for a GP surgery using your post-code. You may then phone or visit the surgery for advice on how to register with their practice.

They will usually ask you to complete a form providing them with:

− your name and address;

− date of birth;

− NHS number (if you know it);

− other information such as the name and address of your previous GP (if you have one)

Some surgeries may also ask for proof of ID e.g. photo identity and/or proof of address.

The doctors’ surgeries closest to the halls of residence are shown in the table below

Hall Closest Surgery Contact Details

Archers Road Halls Walnut Tree Surgery 14 Carlton Road, so15 2hq Tel: 023 8033 3326

Bencraft Courts Burgess Road Surgery 357a Burgess Road, Bassett, Southampton, so16 3bd Tel: 023 8067 6233

Erasmus Park St Clements Surgery Tanner Street, Winchester, so23 8ad Tel: 019 6285 2211

Glen Eyre Halls Complex Highfield Hall, Wessex Lane Halls Complex

Highfield Health 31 University Road, so17 1bj Tel: 023 8059 5545

University Health Service Building 48, University of Southampton, so17 1bj Tel: 023 8055 7531

Burgess Road Surgery 357a Burgess Road, so16 3bd Tel: 023 8067 6233

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Staff and students at our halls of residence play an active part in developing the University’s environmentally friendly sustainability policy. The University was recently awarded the EcoCampus Silver Award in recognition of our legal compliance, pollution prevention and continual improvement of our environmental performance. The halls were commended for actively communicating environmental initiatives relevant to its student community. We look forward to working towards the Gold Award in partnership with you. Part of this is about reducing our carbon footprint and improving sustainability on our campuses. Here’s how you can play your part:

− use the food and mixed recycling bins. The recycling scheme in halls is likely to differ from the one you have previously used at your home, so please take a moment to see what you can recycle here.

− recycling in halls is simple:

− food and tissues go in the foodcaddy bin.

− carry glass outside to the big recycling bins.

− everything else goes in the mixed recycling bins in your kitchen. See the posters in your kitchen for more information.

− avoid having your heating on and window open at the same time. If it’s too cold in your room, consider putting on an extra layer of clothing before you turn up your heating.

− switch off equipment when not needed and avoid leaving it on, or on standby, when not in use - particularly if you go away.

− sign up to the Student Switch Off campaign (www.studentswitchoff.org) to save energy and win

prizes. Join our Facebook group (www.facebook.com/sotonstudentswitchoff ) or contact the society via susos@southampton.ac.uk.

− use the uni-link bus service to get out and about. You can get updates on their services on Facebook and Twitter.

− if you have a bike, visit the uni-link office above the University of Southampton Students’ Union (SUSU) shop to get access to a secure bike store. Watch out for the regular Bike Doctor sessions on the Students’ Union concourse which will advise on bike maintenance and security.

You can find out more and get involved by contacting your SUSU Ethics and Environment Officer or by visiting the University’s sustainability website at www.southampton.ac.uk/sustainability.

Protecting the environment

Sustainability Action Programme

We recognise that an understanding of sustainability is an essential skill in a competitive graduate world. The Sustainability Action programme works to embed sustainability across the University’s CORE (curriculum, research, operations, research and the student experience). Through the programme you can find out more about where you can study sustainability in your course, or about the multidisciplinary Curriculum Innovation modules that address global and local sustainability challenges. You can also get involved in our student-staff partnership events which include Southampton Blackout (the world’s first ever student run energy audit), Waste Wars and our new clothes swap initiative - Swap Shop. Find out more or share your ideas for improving the University’s sustainability credentials by contacting Julia Kendal (j.kendal@soton.ac.uk).

A number of student-led environmental societies at the University allow students to actively make a positive contribution and raise environmental awareness within the community and beyond

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You may report non-urgent room repairs online using the University’s Planon Self Service website

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The halls of residence across the University include over 5000 rooms. That is a lot of bricks and mortar, not to mention wiring and plumbing! From time to time, even with the best efforts of our Residences Team and the contracted repair staff at their disposal, some facilities will not work as they should do. We have an excellent system in place to report these issues and to monitor the repair work that is required. The system is particularly powerful because it is accessible to students and staff. There are two different courses of action for you when a fault arises.

If you have an urgent maintenance issue you must report this immediately to your hall’s reception. Call 25777 from your internal phone, or visit your halls reception in person. You should consider urgent as meaning anything that represents an immediate risk to your health or a major impact on your ability to live and study in your room at that time.

If the issue is not urgent, please report the problem online, using the University’s ‘Planon Self-Service’ reporting system. This system is easy to use for both reporting and tracking your maintenance requests via the system itself and the emails that are sent.

When you report a maintenance issue, you will be asked to give permission for your room to be entered without us giving you the required seven days’ notice. You are welcome to be present when the repair is carried out, however please note that this may lead to a delay in resolving the issue. A card will always be left by contractors entering your room to let you know what they did at what time.

Step 1

Go to http://planon.soton.ac.uk

Step 2

Click on Raise A Maintenance Request

Step 3

Click on Residential Property

Step 4

Choose the type of maintenance issue you wish to report

Step 5

Complete the details on the website form

Repairs and maintenance

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Wireless connection

− this is your secondary connection to the internet.

− the wireless service offered at the University is called Eduroam, accessible in both halls and on campus.

− for information on how to set up your device, connect to the guest network and follow the instructions on the introduction page, or connect to the wired network and visit the iSolutions website for more information on how to connect.

The University provides a high-speed, free-to-use network connection for accessing IT services and the internet. Please remember to use it responsibly and in a manner that will not cause problems for you or for the University.

The University will take appropriate action against those responsible for illegal file sharing, so please bear in mind the following points which are based on the fact that you are responsible for the internet connection in your room and the data that is shared/ downloaded through it. It is critical that you remember the following:

− do not share your University login details.

− do not share access with other people who may misuse your connection.

− do not use your own wireless routers as this will disrupt the wireless facility provided.

− do install anti-virus and firewall software (free from many reputable companies).

− do keep your computer software up-to-date.

In addition you must be considerate of the following, depending on whether you use a wired or a wireless connection:

Wired connection

− this is your main connection to the internet.

− your computer needs an Ethernet network card or adapter; this is usually already built-in.

− the default settings should allow you to automatically connect to the network.

− an Ethernet cable is provided in your room. If you do not have one please contact reception.

− plug one end into the socket marked PC on the rear of the Internet Protocol (IP) phone in your room. The IP phone has a second network cable that plugs into the network socket on the wall. The IP phone must be powered on.

Halls internet

Help and Support

To get a computing account, visit www.southampton.ac.uk/isolutions and follow the instructions for new students.

To connect to the Network, speak to one of the iSolutions welcome assistants on site during the first week of term, or contact Serviceline:

www.southampton.ac.uk/ithelp

Email: Serviceline@southampton.ac.uk

Phone: 023 8059 5656 or 25656 from the phone in your room

We’ve installed wireless internet this summer based on feedback from residents. We’re keen to hear how we can continue to improve the service we provide to you so please tell us.

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The phone in your room can be used to:

− make and receive free calls with any other Freewire telephone user.

− make and receive free calls with other rooms in this residence.

− make and receive paid-for calls to any phone for as low as 1p per minute but between 12p and 20p per minute for mobile phones.

Visit www.studentcom.co.uk to set up an account. Select ‘new user’ then ‘sign up’.

Step 1

Connect your phone to the power socket and data socket.

Step 2

Connect your PC to the phone using the socket marked ‘PC’ on the back of the phone. Your phone must be on at all times to allow your PC to connect to the internet;

Step 3

Your phone number is shown on the display beginning 03. If your phone number is not displayed, turn it off for 30 seconds, turn it on again and wait for 7 minutes. If this doesn’t work, please contact the helpdesk.

Step 4

To call another resident dial the last 4 or 5 digits of their phone number. You can call Reception on 25777 and University Security on 3311. To make external phone calls you will need to create an account and add credit.

Follow the instructions online at www.studentcom.co.uk/phone/faqs for assistance with this and for more information about the services and call charges.

Your freewire phone

Help and Support

If you need help with your Freewire phone Your query may be answered in our Frequently Asked Questions section at www.studentcom.co.uk/phone/faqs

Alternatively, call 0333 123 0180 (external), available Monday – Friday 8.00am – 8.00pm, 7 days a week

(except Christmas and New Year) or email your query to southampton@studentcom.co.ukCommon rooms are a great place to

study and socialise with your friends

Uni-link buses connect the University’s campuses and halls of residences with the city’s main railway stations and the airport. Travel on a uni-link bus is included in the cost of your first year accommodation if you are in a Southampton-based Halls of Residence (except Shaftesbury Avenue). For free travel you will need to swipe your bus pass when you board the bus. All uni-link buses are equipped with free WiFi.

For more information on routes and timetables please, visit www.unilinkbus.co.uk or contact the uni-link

office on (0)23 8059 5974, or 25974 internally. After your first year, you can top up your bus pass in the uni-link office, or online.

Although the uni-link bus network is designed with student needs in mind, it is a service that is also open to the public. Please ensure that you behave with consideration and respect to the drivers and other users on the buses as you make your way around the city. The University liaises closely with uni-link and reports of inappropriate behaviour will be looked into.

Using the uni-link bus service

All of the Bluestar and uni-link single and double deck bus fleet are now equipped with free WiFi 21

Residence fees 2013/2014

Residence fees can be paid either by direct debit, recurring card payment, bank transfer, or in person to Student Services in Building 37 on the Highfield Campus. Payments can be made online at www.webpayments.soton.ac.uk/webpayments. Please contact Student Services if you require more information.

Fees for the academic year 2013/14 are payable in three or four instalments, depending on the length of your residence agreement. The instalments are due on the following dates:

First instalment: Monday, 14 October 2013

Second instalment: Monday, 13 January 2014

Third instalment: Monday, 12 May 2014

Fourth instalment: Tuesday, 1 July 2014

(long contracts only)

Halls of Residence Regulations

The Hall Regulations, as outlined in your contract, establish rules and a code of conduct for yourself and those living around you. Many of these regulations are common sense, but it is important to read and understand them so that all residents are aware of what is expected of them while living in halls. The hall regulations can be found online at

www.southampton.ac.uk/accommodation/apply/hallregulations.html

Room transfers

Sometimes your circumstances might change in a manner that may result in your wishing to transfer from your current room to another. If you feel that you would like to transfer rooms, we will do our best to assist you within the limitations imposed by the availability of rooms.

For more information, please see www.soton.ac.uk/Informationforcurrentstudents and complete the online form available there.

What to do if you have a problem or complaint

We want your time in halls to be a happy one. We do our best to ensure that we meet our standards and are signed up to UUK code.

Sometimes problems arise and we would encourage you to contact us so that we can resolve issues as they occur. If we don’t know about the issue we can’t help resolve it. Issues can be raised with Hall Receptions, Residence Support or by halls@soton.ac.uk.

We follow the University procedures for handling complaints. The details of this procedure can be found at www.calendar.soton.ac.uk/sectionIV/student-complaints.html. You will also be able to obtain guidance from The Advice Centre run by the Student Union. They can be contacted at advice@susu.org or 023 8059 2085.

Your fees and hall contract

The Student Services Centre is available to assist students with their residence fees payment questions

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New Halls accommodation adds a new dimension to the student experience.

The University of Southampton has an extensive range of accommodation for our undergraduate and postgraduate students. With residential sites close to our Southampton and Winchester campuses, we can currently accommodate over 5000 students. All our halls benefit from 24/7 security and pastoral care provision, led by teams trained in meeting the needs of a diverse community.

Construction recently began on two new major residential projects to add to our accommodation portfolio, both scheduled to be ready for occupation at the beginning of the 2014 academic year in October. These new University of Southampton residences will have prominent locations on the approach to the city and at its heart, and we expect them to be very popular with students.

The new City Gateway development, with its 350 rooms, will greet those who arrive in the city from the east and the north. As well as providing fantastic accommodation less than a mile from the University’s Highfield Campus, this building will also house a new Health Centre and pharmacy for both students and local residents. The second, larger development is located in the centre of the city, next to the Mayflower Theatre from which the site takes its name. The Mayflower hall will offer over 1100 high quality rooms in a prime location for both learning and social activities. The University will be operating and managing both of these new developments to ensure that the time spent in halls makes a positive contribution to every student’s experience of the University of Southampton.

Rooms with a viewA vision of how the Mayflower hall will look in the City Centre

As well as being attractive to new students from all over the world, the increased number of rooms that we will have available will mean that we can offer more opportunities for students to stay in halls beyond the first year of their degree. Being able to offer an alternative to the private rented accommodation available in the city will increase the range of choices available to our students and help us to play our part more effectively in tailoring the overall student experience to individual needs.

Exciting times are ahead. We are sure you will want to be a part of them.

City Gateway our new halls development on the eastern entrance to Southampton

Highfield campus

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University life offers a whole range of social activities

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Other university campuses

Avenue Campus NOCS Campus

Southampton General Hospital WSA Campus

Disclaimer

The University of Southampton will use all reasonable efforts to deliver advertised programmes and other services and facilities in accordance with the descriptions set out in its prospectuses, student handbooks, welcome guides and website. It will provide students with the tuition, learning support, services and facilities so described with reasonable care and skill.

The University, therefore, reserves the right if it considers it to be necessary to alter the timetable, location, content or method of delivery of events provided such alterations are reasonable.

Financial or other losses

The University will not be held liable for any direct or indirect financial or other losses or damage arising from changes made to the event timetable, location, content or method of delivery of various services and facilities set out herein.

Force majeure

The University will not be held liable for any loss, damage or expense resulting from any delay, variation or failure in the provision of services and facilities set out herein, arising from circumstances beyond the University’s reasonable control, including (but not limited to) war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, interruption in power supplies or other services for any reason, fire, boycott and telecommunications failure.

In the event that such circumstances beyond the reasonable control of the University arise, it will use all reasonable endeavours to minimise disruption as far as it is practical to do so.

© University of Southampton 2013

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Residences receptions (24-hour contact for all halls)

Tel: (0)23 8059 5777 | Internal: 25777 Email: accommodation@soton.ac.uk

Student Services Centre

Tel: (0)23 8059 9599 | Internal: 29599 Email: ssc@soton.ac.uk

Building 37, Highfield Campus

This should be your first port of call for all queries regarding accommodation (not including repairs).

The Student Services Centre can also assist you with queries regarding fees, funding, studentships, ID cards, graduation and accommodation, and can give general advice and guidance on a range of other issues.

Please see www.soton.ac.uk/studentservices for further information about the University’s services.

University Security (24-hour)

Tel: (0)23 8059 3311 | Internal: 3311 (emergencies)

Tel: (0)23 8059 2811 | Internal: 22811 (enquiries)

The University’s internal security service operates 24-hours-a-day, 365-days-a-year, and is always available to students, staff and visitors about any security-related issue

First Support

Tel: (0)23 8059 7488 (office hours) Tel: (0)23 8059 3311 (out-of-hours contact University Security) Email: firstsupport@soton.ac.uk

First Support provides practical support to students who are emotionally and psychologically affected by a significant incident or event.

Residences Support Service (18:00-8:00)

Tel: (0)23 8059 5777 | Internal: 25777 Email : residencesupport@soton.ac.uk

Useful contacts

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www.southampton.ac.uk accommodation@southampton.ac.uk +44 (0)23 8059 5959