428 Victoria Avenue

Regina, SK

Canada S4N 0P6

Toll Free: (800) 289-8616

Phone: (306) 359-6893

Fax: (306) 359-6879

www.marketelsystems.com

Prospector

Predictive Dialer Controller Software

Real-time web-based reporting

Run multiple campaigns simultaneously

Use multiple phonebooks in each campaign

Large seat capacity

Windows Explorer style Interface for Ease of Use

Dialer chains can be stored in a remote location

Real-time reports and vital campaign statistics

Import call-lists and change settings “on-the-fly”

Key Features

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Main user interface resembles Windows Explorer,making Prospector® very user-friendly and easy to navigate and execute tasks

Prospector® allows users to carry out the same tasksin 3 ways, with minimal number of clicks!

1. Right-click inthe tree node

2. Use of top menu 3. Double-click icons

When double-clicked,the status bar shows Chain, Prospector® andDatabase message history.This provides usefulinformation for our technical support teamto help quickly solveany problems!

Main Screen Interface3

Simple step-by-step clicks make it easy to addand name your new campaign

Add and Name a Campaign4

Now that we have added our new campaign calledDemo we can move onto this next step of addingand naming a phonebook

Add and Name a Phonebook5

Stage 1: Select File to Import

Now we are ready to import some phone numbersinto our newly created phonebook!

Phonebook Import Wizard will guideyou through this process with ease

Browse and select the file containingyour phone numbers

Compatible with various file types!

Import Numbers into Phonebook6

Stage 2: Map Fields

Now we map our common fields,and if desired, we can also mapextended fields as well as results!

We can even browse through some of the records to ensure that we have mapped our fields correctly!

Import Numbers into Phonebook7

Stage 3: Complete Phonebook Import Wizard

Now we can choose whether we want to: -

• Filter out duplicate phone numbers• Filter duplicates against all phonebooks/entries• Allow duplicate phone number entries to be created• Update existing records with any new information• Reset result when updating

Import Numbers into Phonebook8

Stage 4: Numbers Imported and Task Complete

While the call records are being imported into ourphonebook, we can see a progress bar that showsus how many records are being imported, the currentnumber of records that have been imported as well as how many records are being imported per second!

Once importing is complete, a message box appearsshowing us how many records were imported, howlong it took, the location of the file from which therecords were imported as well as how many duplicateswere filtered out!

Import Numbers into Phonebook9

Now that we have our phonebook ready, we canadd and name our skiplist (do-not-call list)

Pre-existing Default and National DNC folders!

Add and Name a Skiplist (DNC List)10

Stage 1: Select File to Import

Now we are ready to import some phone numbersinto our newly created skiplist!

Skiplist Import Wizard will guideyou through this process with ease

Import Numbers into Skiplist

Browse and select the file containingyour phone numbers

Choose the type of skiplist import

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Stage 2: Select Telephone Field and Complete Skiplist Import Wizard

Then we select which field is the telephone fieldin our skiplist file

Import Numbers into Skiplist12

Stage 3: Numbers Imported and Task Complete

While the phone numbers are being imported into ourskiplist we can see a progress bar that shows us how many records are being imported, the current number of records that have been imported as well as how many records are being imported per second!

Once Skiplist Import is complete, a message box appearsshowing us how many records were imported, howlong it took and the location of the file from which therecords were imported!

Import Numbers into Skiplist13

Now that we have our skiplist ready, we canadd and rename our keytone (results) set, orchoose to use the pre-configured defaultkeytone set

Add and Name a Keytone Set14

Simply click in the new lineto add a new keytone

Here we can set the number,description and result typeof our keytones

Includes real-time exportoptions!

Set Up New Keytone Set15

Now that we have our keytone set ready, we canadd and name our new operators

Add and Name a New Operator16

Once we have created anew operator, it is herethat we can set theirpasscode to log onto thesystem

It is simple to change an existing operator’spasscode, too!

This section enables usto view existing operatorscall statistics for all or specific campaigns!

Operator Settings17

Now we are ready to assign our phonebookto our Demo campaign

Here is where we select which campaignwe would like to assign our phonebook to

Assign Phonebook to Campaign18

Next we assign our skiplist

Assign Skiplist to Campaign19

Then our desired keytone set

Assign Keytone Set to Campaign20

Finally, we assign our dialer chains

Assign Dialer Chains to Campaign21

Before we are ready to start dialing we setthe chain properties

Here we tell Prospector® what access codesare needed to be dialed before and/or after all calls

Burst mode feature further increasesefficiency when dialing!

Hot transfers!

Prevent operators from making manual calls!

Simple call monitoring set-up!

From here we have the option to name each Virtual DisplayTM workstation for all dialer units in each chain

Ability to automap operator stations and test Virtual DisplayTM

Set Dialer Chain Properties22

Now that our chain properties have been setwe can set our campaign properties

3 simple speed settings including the option to set your own target abandonment rate

Advanced speed settingfeature enables you to sethow aggressively you wishto dial while operators arewaiting for a call and whilethey are currently on a call!

Also includes auto-adjustspeed settings!

Comprehensive call and do-not-callmanagement settings!

Compliance Set-up

Set Campaign Properties23

Operator Stations and Dialing Rules Set-up Quick and easy configuration ofcaller ID displays

The dialing rules feature enable us toset the format in which calls will be dialed.Includes time zone functions!

Set Campaign Properties24

Real-Time Email Set-up (optional)

Set Campaign Properties

Here we enter our server and e-mailaccount information

… and then we specify where we want our real-time e-mails to go!

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Global Campaign Properties and Global Chain Properties enableyou to set the configuration for all campaigns as opposed to thechain and campaign properties (as demonstrated earlier in this presentation) under individual campaigns

Here we set the database connection for Prospector® as well as the database time zone

Then the Virtual DisplayTM connection

And the COM ports

Tools Menu and Prospector® Properties26

Here we enter our registration name and password to register Prospector®

Using MarkeTel AutoCodes we can getthe rights codes for our dialer chains at the click of a button (requires internet connection),or we have the option to enter our rightscodes manually

The Local phone numbers grid allows viewing ofprefix replacements for local phone numbers.Phone numbers which start with the prefix will bedialed as local numbers (omitting the longdistance prefix on the Chain Properties Page),and will have the prefix replaced with thereplacement. The prefix replacement map isapplied to any phonebooks that do not have thelocal dialing checkbox checked

Prospector® Properties27

Prospector® Properties

Here you can choose to group tree nodes

automatically or manually!

This area helps us to betternavigate and managecampaigns as they grow by enabling us to better organizephonebooks, skiplists(do-not-call lists), keytonesets, dialer chains, operatorsand campaigns

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Now we are ready to start our campaign!

Starting a Campaign

Once we’ve clicked to start our campaign, it is listed underthe “Tasks” node. By default the campaign will be pausedso we simply double-click on our campaign icon to proceedwith the final settings and to start dialing!

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Starting a Campaign

Task settings give us further controlwhen starting a campaign, includingthe ability to change dialing orders!

Here is where we can set primaryand secondary dialing orders!

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Pause or stop dialingwhenever you desire!

Easy to monitor vital stats!

Change dialing order andother campaign settingson-the-fly!

Import more phone numbersor add more phonebooks tocampaign while dialing!

Add more operators andassign more chains whiledialing!

Perform multiple tasks orchange settings while dialingmultiple campaigns!

Campaign Dialing31

Dialer Chain Statistics Individual Operator Statistics

Dialer Chain Queue Statistics

Campaign Dialing Statistics32

Browse through the campaign’s dialing results

You can even perform searchesto find specific dialing result records!

Campaign Dialing Results and Queries33

Session reports enable us to view important reportingdata to better monitor our operators performance

Keytone Count shows a break-downof results by individual operators as wellas all operators, including totals!

Session Reports34

Current Status shows the status for each operator, how long they have been in that status and if theyare on a call what the phone number of that call is!

This section shows comprehensive timestatistics for each individual operator aswell as that for all operators, includingtotals!

Session Reports35

Accessible from anywhere, MarkeTel’sweb-based reports enable you to viewan abundance of statistics! Includes,well-written information explaining whateach area means to you!

Build your report simply by enteringthe dates and times of your choice, then click the ‘show report’ buttonand your report will be built in seconds!

Easy navigation!

Productivity pie-chart clearly illustratesthe level of production for all operators

Call summary table shows supportingdata for operator connect behaviour!

We can even choose to view individualoperator statistics!

Web-Based Reporting36

Individual operator statistics shows ustwo productivity pie-charts – one foroperator production on all campaignsand one for operator production onselected campaign for you to compare

Below the pie-charts is a table showingsupporting data of the selected operator’sconnect behaviour

Included in the individual operator statisticssection are candlestick charts to clearlyillustrate how good or bad that operator isperforming under specific results

Red is generally bad, unless the result is anot interested or skiplist and green is generallygood, unless it is a not interested or skiplist

Web-Based Reporting37

The result entry table shows a break-downof results by individual operators as well asall operators!

The result summary table shows thelatest call results as well as overallphonebook statistics

Web-Based Reporting38

This graph clearly illustrates the no answer trendsduring the two selected time slots chosen to generatethis report. A highly useful tool when planning whichareas are best to call at which time of day, or whattimes are best to schedule your shifts!

The Compliance Report helps us to seewhether we are within the guidelines ofthe U.S. telemarketing regulations byhighlighting anything that we may havemissed whilst setting up our campaign

Web-Based Reporting39

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