4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1...

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4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates© 1 Innovations in Employment Assuring that “Employment for All” means all persons with disabilities

Transcript of 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1...

Page 1: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Innovations in Employment Assuring that Employment for All.

4101 Gautier-Vancleave Rd. Ste. 102

Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 1

Innovations in Employment

Assuring that “Employment for All” means all persons with

disabilities

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An evolution of concepts leading to employment

• Serving the Best – Creaming• “Hire the Handicapped” – Altruism• Train and Place – Training “job ready”

applicants to meet employer’s demands• Place and Train – Using employment supports

to meet employer’s demands• Job Carving – Removing difficult tasks from

job descriptions• Unbundling demand – Negotiating jobs that

meet employer needs/benefitsMarc Gold & Associates© 2

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Employment Innovations

• Customized Employment• Discovery• Visual Resumes• Employer Needs Analysis• Seven Phase Sequence• Reviving Job Analysis• Work Task Personal Assistance• On the Horizon: Personal Digital SupportMarc Gold & Associates© 3

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But what about Jennie, a young woman who never considered a working life much less what she might want to do?

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She was employed at a logistics company for a year and a half…

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Jenni now works at a local gas company using customized supported employment…

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Clarifying Supported Employment and Customized Employment

The concepts are compatible but distinct and they come from the same value set – to assure access to employment for persons with significant disabilities.

There has been confusion as to the distinctions between these two valuable approaches.

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Supported Employment

Essentially, SE provides post employment support to employees and employers who are felt to need additional support to achieve employment success.

In typical Rehab practice, supported employment is referred to competitive in that open demands of employers are being met.

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Supported Employment

• Often focuses on open jobs• Provides job coaches to assist both

employees and employers• Most funded supports occur post

employment• Pre-employment supports and

services are not stipulated in statute

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Customized Employment

Essentially, CE provides a set of services prior to employment that are designed to tailor the employment relationship in ways that meet both job seeker and employer needs/benefits.

CE attempts to avoid the barriers created by job descriptions by unbundling demands through voluntary negotiations with employers.

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Customized Employment

According to US/DOL:Customized employment means

individualizing the employment relationship between employees and employers in ways that meet the needs of both.

It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.

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Unbundling demand

Employers have typically met needs by bundling demands into job descriptions.

Job seekers with complex lives often don’t have the “whole package” to offer.

Customized Employment allows employers to “unbundle” demand and to take advantage of discrete competencies.

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Areas of Employer Benefit

Unmet Workplace Needs:

This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be.

Tasks better performed by others:

This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers.

Specific benefit to enhance business:

This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.

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The Employment Matrix

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There are job seekers who will not need either SE or CE to become employed and to stay employed

There are job seekers who will need CE to become employed but will not need SE to stay employed

There are job seekers who will not need CE to become employed but who will need SE to stay employed

There are job seekers who will need both CE to become employed and SE to stay employed

Natural Supports and Reasonable

Accommodation only

Supported Employment and Natural Supports

Competitive Employment

Customized Employment

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Multiple Source job: Local radio station

Tasks from:

• Reception

• DJs

• Advertising

• Station manager

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Multiple Source Job: Performing various jobs within a music store – set-up, cleaning…

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Discovery

“Discovery consists of looking at the same thing as everyone else and thinking something different”

Albert Szent-Gyorgyi (Nobel Prize winner who discovered Vitamin C)

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The role of discovery

Discovery provides, in a non-traditional, common-sense form, the information needed to determine the strengths, needs, and interests* of any person with complex life issues.

This is accomplished by simply addressing the question, “Who is this person?”

* From DOL/ODEP definition

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Self-concept

Activities & Experiences

Close friends

Extended family/relatives

Educators

Co-workers

Professionals in our lives

Parents

We are all like pieces in a complex jig-saw puzzle

Old friends

Community members

Who is this

person?

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Discovery finds the pieces and puts them together

This is who I am.Profile

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Discovery = Translation

The finesse of discovery is to identify typical aspects of life and to translate those activities into Conditions for success, Interests toward employment and potential Contributions to be offered to employers.

Discovery is essentially an activity of translation.

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Observation of a task of life

Carrying a plant to the family van

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Translated to a work task

Materials handling

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The Visual Resume

The Visual Resume offers an alternative when applicants do not have persuasive written resumes and experiences.

This resume is a form of a “visual portfolio” that introduces job seekers who need customized employment to potential employers.

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Jenni Guthrie

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Jenni is a recent graduate of Ocean Springs High School…

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She has a strong work ethic that started with performing family chores…

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In school she helped out in the cafeteria…

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And in the local library…

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She was also employed at VL Logistics for a year and a half…

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Her job involved preparation of US Navy baseball caps for an embroidery machine…

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Jenni Guthrie is:

• The daughter of Foley and Sheree Ransom.• A 1999 graduate of Ocean Springs High School with

a Special Education diploma.• A member of St. John’s Episcopal Church• A life-long resident of Ocean Springs.• A young woman who wants to stay and work in her

local community.

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Jenni is looking for an employer who has needs in the following areas:

1. Material/product delivery

2. Envelope stuffing

3. Stapling/stamping

4. Production tasks

5. Packing, unpacking, labeling

6. Sorting/folding

7. Putting things up/straightening

8. Material sorting

9. Recycling

10. Assisting/helping

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Employer Needs Analysis

Unmet Workplace Needs:

This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be.

Tasks better performed by others:

This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers.

Specific benefit to enhance business:

This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.

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Employer Needs Analysis

Each unique workplace has needs

Job Developer

During Job Development, the Job Developer negotiates to perform a Needs Analysis

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Employer Needs Analysis: During each employer contact

An Employer Needs Analysis most often negotiated during job development. The analysis typically occurs on the second or third interaction with an employer and often follows the tour of the business.

A Needs Analysis may take from 1 – 3 hours or more to conduct, depending on the number of workplace areas to be examined and the size of the business.

Page 37: 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Marc Gold & Associates©1 Innovations in Employment Assuring that Employment for All.

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Using a Needs Analysis Form

Observations of Employees: Frequency Unmet Unbundled Benefit to

Need Task Employer  1. Stocking salad bar (C) 30 min. X 2. Cleaning salad bar (C) 15 min. X 3. Specialty salad prep (C) 3/day X 4. Searching for misfiled

documents (B) 30 min. X 5. Copying records (R) 10/week X 6. Assisting with excess

copying (B) 2/day X 7. Making coffee (B/R) 3/day X 8. Answering phone during

lunch (B) 1/day for 1 hr. X9. Preparing certified 20/week X

letters (B)Marc Gold & Associates© 37

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Job Analysis

Job Analysis involves a cultural analysis of an employment setting as a starting point for preparation of a supported employment job. Job analysis begins during discovery and continues during job development. It culminates after the job has been negotiated.

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Formal Job Analysis

The formal job analysis is performed after an employer agrees to a customized job description for an applicant with a disability. However, the job analysis begins by focusing on the ways, means and people of the work setting before considering the potential need for accommodations, modifications and specialized support needs of the employee.

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Job Analysis: Starts with the Employer

The provision systematic instruction within community work places requires the maintenance of a carefully balanced equation in which powerful forces must be acknowledged and finessed:

Natural Features of the Work Setting and,

Individual Learner Needs

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The Seven Phase SequenceThe Complete “Roadmap”

1. Determine Natural Ways

2. Determine Natural Means

3. Identify Natural People

4. Facilitate Successful Performance

? ?

Yes? Proceed to new task(s)No?

5. Support/Substitute for Natural People

6. Suggest more effective Natural Means

7. Adapt/Modify Natural Ways

No?

No?

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Work Task Personal Assistance versus Job Coaching

Job Coaching is distinguished from Workplace Personal Assistance by the intent of the supports.

Work Task Personal Assistance providers perform aspects of work tasks the participant is unable to do without assistance without fading.

Job Coaching is intended to teach the individual to perform the work tasks independently and then fade.

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Work Task Personal Assistance

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Work Task Personal Assistance