Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
4. Knowledge Creation & Architecture
Transcript of 4. Knowledge Creation & Architecture
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KNOWLEDGE CREATION& ARCHITECTURE
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Knowledge Acquisition and KnowledgeCreation
is an on-going exercise
todays knowledge may or may not solve
tomorrows problems knowledge needs to be updated all the time
an activity enabled by technology and producedby people
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Knowledge Creation & Transfer Througha Team
InitialKnowled
ge
TeamPerforms
a Job
New KnowledgeReusable bySame Teamon Next Job
OutcomeRealized
Knowledgecaptured
and codified in aform
usable by others
Outcome
comparedto Action
NewExperience/
KnowledgeGained
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Conversion of Knowledge b/w Tacit& Explicit
Tacit to Tacit(Socialization)
Team Meetingsand Discussions
Explicit to Explicit(Communication)
E-mail a Report
Tacit to Explicit(Externalization)
Dialog within TeamAnswer Questions
Explicit to Tacit(Internalization)
Learn from Report
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Processes and Activities
Gathering Data entryOCR and scanning Voice input
Pulling information from various sources includingInternet
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Processes and Activities
OrganizingCataloging
Indexing Filtering
Linking
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Processes and Activities
RefiningContextualizing
Collaborating
CompactingProjecting
Mining
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Processes and Activities
Disseminating Flow
Sharing Alert
Push
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Knowledge Architecture
a pre-requisite toknowledge sharing
infrastructure consists ofpeople, content andtechnology
are interdependent andinseparable
People having knowledge
provide content , relyingon technology to transferand share theknowledge.
People
Content
Technology
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People
Knowledge workers, managers, customers,suppliers
Evaluate current information & documents used
by peopleApplications they need
People they contact for solution
Associates they collaborate with
Emails they send & receiveDatabase they use
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Knowledge Network
mapped in such a way as to assign peopleauthority and responsibilities for specific kind ofknowledge content
Identifying Knowledge centers e.g. Sales,Products or Marketing etc.
Activating knowledge content satellite lowerlevel knowledge centers that hierarchically fall
under higher level centers Staffing/deploying proper experts at each of
these knowledge centers
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Technical Core
encompasses the Hardware, Software and thespecialized human core
the speed, accuracy, reliability and of course
integrity is bound to be there In designing a KM system, it is prudent to tie
what is already available
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Technical Core
Focus on real knowledge of people rather thanartificial intelligence
Finding the sources of know-how, not just the
know-how Tagged to collaboration
Concentrate on realism not perfection
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Capturing Tacit Knowledge
Extract problem solving knowledge from humanexpert
Experts should give relevant information
All levels of experts should be used Single or multiple expert Interviews expert cannot convey the knowledge in
spite of being competent
Content of questions in an interview Interpret the experts answers correctly
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Knowledge Codification
Knowledge maps, storyboarding knowledge etc.
is organizing and representing knowledge beforeit is accessed by the authorized person
converting tacit knowledge to explicit knowledgein a usable form
Converting undocumented to documentedinformation
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Knowledge Codification
Tacit knowledge such as human expertise is identified and leveraged through a form that
delivers the highest return to the business
Explicit knowledge should be organized,categorized, indexed and accessed via thecompanys intranet or some other means tomake it visible, accessible and usable.
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Knowledge Maps
visual representationYou cant verbalize unless you visualize way to codify the knowledge is to visualize tools to transform employees into knowledge
partners for effective decision making