4--Flows in the Supply Chain Term IV

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    Material Flows

    Figure shows the flow of material (products andservices) from the source of materials forward

    (or upstream) to the final consumer in the

    external chain. It should be noted that there is

    also a backward (or downstream) flow ofmaterials, mainly associated with product returns.

    The growing importance of reverse logistics in

    recent years has sharpened the focus on

    management of these flows. For example,

    Return is the process most recently

    incorporated into the SCOR model (Supply Chain

    Council, 2005

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    Money Flow

    In a supply chain, money flows from the ultimate consumer

    of the product back down through the chain.

    The timing of these flows is critical in ensuring that supply

    chain companies maintain the ability to meet their ongoingoperational expenditure commitments.

    The working capital cycle a well known construct in the

    field of financial management (see, for example, Keown et.

    al., 2004)

    provides a usefulrepresentation of financialflows in a supply chain (see Figure ).

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    Cash Flow Cycle

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    Income Statement and Cash Flows

    While the income statement shows a pretax profit of

    $160,000, the statement of cash flows shows that wewould not have enough cash to finance operations.

    Managing cash flows and profit are critical for long

    term survival.

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    Cash Flow

    Cash flows in to a company when it collects on receivables,

    borrows money, or sells stock.

    Cash flows out from a company when it acquires plant and

    equipment, purchases raw material, produces goods, markets

    goods, repays investors, or repays debt.

    Of interest is not only the aggregate amount of these flows

    but their timing.

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    A performance metric used within the SCOR

    model is cash-to-cash cycle time (SupplyChain Council, 2005).

    This is defined by adding the number of days

    worth of inventory held to the number of days of

    receivables outstanding and then subtracting the

    number of days of payables outstanding.

    The result is a measure of the number of days of

    working capital that are tied up in managing thesupply chain.

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    Information Flow

    As shown in slide (above) information flows in the supplychain are bidirectional.

    From an SCM perspective, it can be argued that managing the

    information flows is the most critical of all the activities .

    This is because the flow or movement of materials or money

    is usually triggered by an associated information movement.

    Effective management of material and money flows is,therefore, predicatedupon the effective management of the

    related information flows.

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    Knowledge Flow

    One of an important factor in the success oforganizations is the efficiency of knowledge flow.The knowledge flow is a comprehensive concept

    and in recent studies of organizational analysisbroadly considered in the areas of strategicmanagement, organizational analysis andeconomics.

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    Financial Flow

    Adopting new automation solutions to financial

    flows such as Purchasing Cards (P-Cards), DistributionCards, and Electronic Invoice Presentment and Payment

    (EIPP) systems creates signifi cant improvement

    opportunities in many areas including higher speed,

    cost savings, lower Days Sales Outstanding (DSO), andmore reliable and predictable financial fl ows.

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    Information Transfer

    Financial flows also include information transfer

    via Electronic Invoice Presentment (EIP) and

    electronic payments. This combination constitutes

    the Electronic Invoice Presentment and Payment

    (EIPP), an advanced payment application that

    automates specific financial tasks, as well as

    provides the opportunity to collect, aggregate,and share valuable information across

    the supply chain.

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    Innovative payment

    Solutions can now include detailed transaction

    information such as date and time of receipt,supplier name, quantity received, P.O. number,etc. Having both financial and detailed product

    information available electronically can minimizehuman errors, reduce reconciliation time, andcreate a more tightly integrated supply chain.Importantly, banks can aid customers in ensuringthat reconciliation and posting to General Ledger(GL) is integrated automatically

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    Financial Flow

    The financial flow in a typical supply chain includes

    thousands of invoices and payments in a given year. Thescale of this problem is challenging corporations to find ways

    of streamlining their processing. There are also considerable

    savings to be obtained in other categories besides

    processing improvements.

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    Financial Flow

    Any single organization in the supply chain has both AccountsPayable (A/P) and Accounts Receivable (A/R) activities. Eachinvoice is an A/P from the downstream buyers perspectiveand an A/R from the upstream sellers viewpoint.

    Multiple invoices, however, are often paid by a single

    payment. This requires information as to which specificinvoices are covered by a remittance.

    Also, when invoices are reconciled prior to payment, thethree-way match of purchase order (P.O.), shipping receipt,and invoice may fail if all documents are not precisely

    consistent. Both of these potential failures can often be dealtwith by innovative payment solutions with pre-establishedtolerances for automated processing.

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    Bullwhip Effect(Information Flow)

    The bullwhip effect to which Forrester (1958) referred is

    essentially the product of poor information managementin the supply chain and leads to a requirement to holdexcessive inventory levels.

    The corollary of this is that if levels of demand visibilityare high throughout the supply chain then inventorylevels can be reduced.

    As Christopher (2005) notes, good information

    effectively becomes a substitute for high levels ofinventory.

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    Information and

    communications technology (ICT)

    The centrality of information management in effective supplychain design is a central theme in contemporary thinking.

    Recent years have seen the development and proliferation of

    a range potentially valuable ICT tools.

    The key is to view ICT as a tool which has the capability of

    enhancing supply chain integration levels.

    For this reason, technology has become a critical SCM enabler

    in that it enables or facilitates higher levels of both internal

    and external integration

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    What is Knowledge?

    Knowledge is something that comes frominformation processed by using data. It includesexperience, values, insights, and contextualinformation and helps in evaluation and

    incorporation of new experiences and creation ofnew knowledge. Knowledge originates from, andis applied by knowledge workers who are involvedin a particular job or task. People use theirknowledge in making decisions as well as many

    other actions.

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    Davenport and Prusak (1998)

    In the last few years, many organizations realize

    they own a vast amount of knowledge and that

    this knowledge needs to be managed in order tobe useful. Davenport and Prusak (1998) defined

    knowledge as a fluid mixture of experience,

    values, contextual information, and expert insight

    that provides a framework for evaluating andincorporating new experiences and information.

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    Knowledge

    (1) Knowledge is embedded in complex organizational

    processes;

    (2) knowledge is embedded in legacy systems;

    (3) knowledge is embedded in externally based

    processes; and

    (4) knowledge is embedded in the ERP system.

    (5) knowledge is often dispersed, differentiated, and

    embedded

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    Invoices and Payments

    Invoices and Payments

    The financial flow in a typical supply chain

    includes thousands of invoices and payments in agiven year.

    The scale of this problem is challengingcorporations to find ways of streamlining theirprocessing. There are also considerable savings to

    be obtained in other categories besidesprocessing improvements.

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    A/P--A/R

    Any single organization in the supply chain has both

    Accounts Payable (A/P) and Accounts Receivable (A/R)

    activities. Each invoice is an A/P from the downstreambuyers perspective and an A/R from the upstream sellers

    viewpoint. Multiple invoices, however, are often paid by a

    single payment.

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    Invoices

    This requires information as to which specific invoices arecovered by a remittance. Also, when invoices arereconciled prior to payment, the three-way match of

    purchase order (P.O.), shipping receipt, and invoice may failif all documents are not precisely consistent. Both of thesepotential failures can often be dealt with by innovativepayment solutions with pre-established tolerances forautomated processing.

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    Delays in Invoice Reconciliation

    Delays in Invoice Reconciliation

    Delays in invoice reconciliation are a particular cause

    of additional Working Capital; they delay receipt ofpayments and increase Days Sales Outstanding (DSO)

    of receivables. When there is a three-way mismatch

    of invoice, P.O., and shipping receipt, there is an inevitable

    delay while the mismatch is investigated. These

    investigations typically take time, as well as add cost.