Earnings Release

3Q12

November 8th, 2012

3Q12 summary

• Improvement in profitability margins in 3Q12 Y-o-Y: net margin of 6.0% (+1.9 p.p.) and EBITDA margin of 17.8% (+1.8 p.p.);

• Consistent expansion of gross margin of the CSU Contact unit, reaching 9.8% in 3Q12;

• Net income in 3Q12 reaches R$ 5.4 million, an increase of 28.8% Y-o-Y.

• CSU Investors’ Day;

• Non deal roadshow in New York and Boston, seeking to put CARD3 back on the radar screen of foreign investors.

CARD3

• Commercial strategy focused on the expansion and diversification of the revenue streams;

• CSU consolidated itself as a complete solutions provider to manage and generate electronic transactions, enhancing the potential synergy among its activities and the markets in which it operates.

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Strategic driver

• Focus on CSU’s commercial expansion: enlarge addressable markets, operating in new segments and leveraging existing assets

• Growth recovery: conclusion of the HSBC card processing contract in 2012 – corresponding to about 15% of CSU’s annual sales. Its migration temporarily impacts the scale of the electronic payment business until organic growth and the startup of new clients will recover the level of results generation.

Launch, until the end of 2012, of products in fast growing marketsHIGH TECHNOLOGY WITH PROFITABILITY

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CSU is ready to act as a complete service provider in the business ofmanagement and generation of electronic transactions

Outlook for our markets

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Cash, check, paper invoice

Cards

Advanced Payments

Traditional means of payment

Electronic means of payment

Electronic transactions

New products with effective distinguishing characteristics are in the pilot stage, and will be rolled out in 2012, integrating the unique expertise and capability of the various business units of CSU, with priority to:

Value added solutions using latest generation technology Compliant to the needs and demands of the market New market verticals

Technology & Processing Capacity

Contact Channela

Marketing Intelligence

Development of innovative services

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Web platform composed of a database, campaign managers and online and off-line multiple contact channels;

Turn-key solutions, combining intelligence, technology and process automation;

Designed to increase contact efficiency and generate cost reductions.

CSU is the only company in the market to offer an integrated solution.

IntelligenceMarketing

Automation Contact Channels

Data Treatment

Modeling/ scoring

Campaign Management

Multiple Channels

Automated Workflow 6

C360: CSU’s competitive edge

C360 Market Potential

Cus-tomer Care43%

Telemarketing

16%

Collections35%

Others6%Collections and Telemarketing are the

major growth drivers in the contact center market (19% and 13% p.a., respectively)

Addressable Market: R$ 7.5 billion

Verticals

Finance

Convergence

Retail

Insurance

Utilities

Services

Collections and Anti-attrition

Sales & Acquisition

Relationship

7

Opportunity: to expand the scope of CSU services, with a differentiated business model,

in new operations and segments.

Shift towards “technology intensive” vs. “labor intensive”

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CSU Platform: Partner Hub

MULTICATALOGUE

Loyalty and Incentives

DISCOUNTSHOPPING

Closed loop e-commerce

COALITIONNETWORKS

E-BUSINESSOpen loop e-commerce

E-BILLING(...)

Opportunity: expand the scope of CSU MarketSystem solutions well beyond those of credit card loyalty programs.

• More than 25 loyalty programs managed in 10 years

• 6 million loyal clients

• + 30 billion points issued

• 200,000 awards delivered/year

• 500,000 call center calls/year

PARTNERS HUB – WEBSERVICE STRUCTURE

COLLECTIVE

BUYING

RETAILERS

AIRLIN

ES

TRAVEL

PACKAGES

HOTELS

MANUFACTURERS

TELECOM

CREDIT CARD

BRANDSBOOKS &

MAGAZINES

INSURERS

Moment for CSU MarketSystem expansion

MARKETING SERVICES AWARDSReward & Recognition

TWO COMPLEMENTARY REVENUE LINES

Financial and Strategic Planning, Implementation of Program Management for Acquisition, Sales And Loyalty Programs

• Processing• Intelligence/Management• Data Management• Data Analysis• Multichannel Communication• Presence in Social Networks

Technology Platforms: Loyalty System III, BI (Cognos), Statistical Modeling (SPSS), Campaign Management (Unica), Relationship Portals, E-mail Marketing, SMS, Voicer

Solutions for awards and recognition for loyalty programs

• Multi-catalogue of awards• Complete solution for

Loyalty Travel• Digital Solutions (Collective

Buying, On-Line Auctions)• Advantage Networks• Vouchers

• Social Networks

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• Designed to fully attend the clients that need Servers, IT Infrastructure, Telecommunications and Internet;

• The vendor assumes responsibility for IT operations. HOSTING

• A kind of service through which the client migrates all of his servers and services to make use of the data center infrastructure;

• The client continues to be responsible for IT.

COLOCATION

• Hardware resources can be virtualized, divided and shared among various environments and operating systems and executed simultaneously;

• This service type offers scalability and speed to meet clients’ needs.

CLOUD COMPUTING

• A business model where the vendor assumes all of the clients’ IT services and processes;

• This service maximizes the ability of the client to focus on its core business.

FULL OUTSOURCING

State-of-the-art technology: Datacenter Tier III

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Growth 2011-2015

CAGR %6.3%

10.7%3,0 3,4 3,8 4,2 4,7 5,1

0,70,7

0,80,8

0,90,9

2010 2011 2012 2013 2014 2015

Hosting Full Outsourcing

3,74,1

4,65,0

5,66,0

State-of-the-art technology: Datacenter Tier III

Opportunity: to develop new businesses based on competences and capability of existing assets, with the generation of new and scalable revenues.

Transfer of the current back-up datacenter to Alphaview/Barueri.

Datacenter Market – Revenues 2011

(US$ billion)

4,220 5,435

14,485

19,036

0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%40.0%

- 2,000 4,000 6,000 8,000

10,000 12,000 14,000 16,000 18,000 20,000

3Q11 3Q12 9M11 9M12

+ 31.4%

4.9%6.0%4.1%

6.6%

+ 28.8%

Gross Revenue

(R$ thousand)

Relevant expansion of 28.8% in Net Income

Gross Revenue Share

( % of Total Revenue)

EBITDA x EBITDA Margin

(R$ thousand and % of Net Revenue)

Net Profit and Net Margin

(R$ thousand and % of Net Revenue)

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109,811 99,865

319,326 312,099

3Q11 3Q12 9M11 9M12

- 2.3%

- 9.1%

16,341 16,242

46,683 56,760

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%

-

10,000

20,000

30,000

40,000

50,000

60,000

3Q11 3Q12 9M11 9M12

+ 21.6%

15.7%

17.8%16.0%

- 0.6%

19.8%

58%50%

55%

42%50%

45%

3Q10 3Q11 3Q12

CSU CardSystem CSU Contact

Gross Revenue

(R$ thousand)

Gross Profit and Gross Margin

(R$ thousand and % of Net Revenue)

Performance in electronic payments

Billed and Registered Cards

(in millions of units)

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• The CSU CardSystem business unit is implementing 2 new projects: Banco do Nordeste and Banpará;

• During 3Q12, 803 thousand new cards were issued by CSU existing clients;

• Gross profit contraction is explained by revenue mix changes.

22.6 22.919.4 19.2 19.0

25.3 23.820.7 20.5 20.5

3Q11 4Q11 1Q12 2Q12 3Q12

Billed cards Registered Cards

55,332 54,810

160,670 170,894

3Q11 3Q12 9M11 9M12

+ 6.4%

- 0.9%

23,242 19,336

68,878 63,934

0.0%20.0%40.0%60.0%80.0%100.0%120.0%140.0%160.0%180.0%

- 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000

3Q11 3Q12 9M11 9M12

39.1%45.6%

+ 7.2%

46.5% 41.1%

- 16.8%

- 7.2%

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Performance in contact center

Number of Workstations

(units)

Gross Revenue

(R$ thousand)

• Focus on profitability drives sales efforts for selective growth;

• Strict cost management, orientation for operating efficiency and payroll tax exemption provided a record gross margin of 9.8% in 3Q12.

Gross Profit and Gross Margin

(R$ thousand and % of Net Revenue)

295 340 409 272 306

4,207 4,090 4,163 4,016 4,050

3Q11 4Q11 1Q12 2Q12 3Q12

Training Total

54,479 45,054

158,656 141,205

3Q11 3Q12 9M11 9M12

- 11.0%

- 17.3%+ 1.7%

+ 88.1%

4,003 4,072 6,191

11,644

-100.0%

-80.0%

-60.0%

-40.0%

-20.0%

0.0%

20.0%

40.0%

(2,000)

3,000

8,000

13,000

18,000

23,000

28,000

3Q11 3Q12 9M11 9M12

7.8%9.8%

4.2%

8.9%

-8.0%

-3.0%

2.0%

7.0%

12.0%

(2,000)

3Q11 3Q12 9M11 9M12

Capital Expenditures & Cash Balance

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Capex

(R$ millions)• Capital expenditures of R$ 4.7 million in 3Q12, totaling R$ 15.5 million in 9M12

•The concentration of the contact center operation in the sites of Alphaview and Recife contributed to lower investments

• New tools and products for the revenue streams diversification are in trial, which launch is set to take place until the end of this year.

19.9 23.6 12.2

8.6

18.6

3.4

2,010 2,011 9M12

CSU CardSystem CSU Contact

28.5

42.3

15.5

•At the end of 3Q12, the cash position of the Company amounted R$ 29.6 million, 33.8% higher than 3Q11.

Strategic positioning to maximize return on assets

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Maximization of processing capacity with Datacenter

Tier III

Competitive advantages in the

electronic transactions

market

Expansion to new market verticals

Innovative Solutions with high value added

integrating intelligence and

contact channels

Consistent growth with gains in profitability

of core business

Mônica Hojaij Carvalho MolinaAntonio N. Donato Filho

Investor RelationsTel: +55 (11) 2106-3821E-mail: ri@csu.com.br

Web Site: www.csu.com.br/ri

This material is the property of CSU CardSystem S.A., and any partial or total reproduction without the Company’s written approval is prohibited. All rights reserved. Opinions expressed in this document are subject to change without prior notice.

Additional Information

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