3b8b2GDTB M1

8/3/2019 3b8b2GDTB M1

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Amity School of Business


BBA SEMESTER V

BS V (GDTB) BBA+MBA

MODULE-1

Parul Goel

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Identify Human Values that you possess inyour personality

• Interaction in Teams

• Group Formation• Communicating in Teams

• Decisiveness

• Team Leadership

• Power & Politics

• Team Conflict management• Trust in Team

• Cohesion in team

• Diversity in workforce

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SAP TITLE

TRANSFORMING AGGRESSION INTOCOMPASSION

(Can be – Collage, Role Play, Case study,

Presentation etc. Individual/Group)

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A group of students had four members called Everybody,

Somebody, Anybody, and Nobody. There was an important

job to be done. Everybody was sure that Somebody woulddo it. Anybody could have done it, but Nobody did it.

Somebody got angry about that because it was Everybody’s

job. Everybody thought Anybody could do it but Nobody

realized that Everybody wouldn’t do it. It ended up thatEverybody blamed Somebody when Nobody did what

Anybody could have done.

- Graham Gibbs, “Learning in Teams”

nce upon a time...

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Groups andOrganizational Effectiveness

• Group – Two or more people

who interact with

each other toaccomplish certaingoals or meet certainneeds.

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Differences BetweenOrganizations and Groups

• An organization can be so large that most members

do not know most of the other people within it.• Groups are small and immediate enough to impact

both feelings and self image.

• People tend to be more psychologically invested with

groups to which they belong.• Certain psychological needs are better satisfied by

groups.

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Group Dynamics: Helping Groups to Work Effectively

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Group Dynamics

“Never doubt that a small group of thoughtful citizens can change the

world. Indeed, it is the only thing that

ever has.” Margaret Mead

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Group Dynamics

The social process by which people

interact in a group environment

The influences of personality, power

and behaviour on the group process

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Groups and Teams

• Two characteristics distinguish teams from

groups – Intensity with which team members work

together

– Presence of a specific, overriding team goalor objective

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List 5 behaviors or actions that

can undermine good groupFunction.

Report out in 5 minutes.

The Top Five Ways to Wreck a Group

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Amity School of BusinessQuestion?

Which type of group is one that managersestablish to achieve organizationgoals?

A. Formal group

B. Informal group

C. Virtual teamD. Interest group

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The Types of Groups

• Formal Group

– A group that managers establish toachieve organization goals.

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Formal Groups

• Cross-functional teams

– composed of members from differentdepartments

• Cross-cultural teams

– composed of members from different culturesor countries

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The Types of Groups• Informal Group

– A group that managers or nonmanagerial employees

form to help achieve their own goals or to meet theirown needs.

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Friendship GroupsAn informal group composed of employees

who enjoy one another’s company and

socialize withone another

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Interest GroupsAn informal group of employees seeking to

achieve a common goal related to theirmembership in an organization

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Group Dynamics : Interdependence

• Pooled – Members make separate, independent

contributions to group such that group performanceis the sum of each member’s contributions

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Group Dynamics:Interdependence

•Sequential – Members perform tasks in a sequential order

making it difficult to determine individualperformance since one member depends on

another.

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Group Dynamics:Interdependence

• Reciprocal – Work performed by one group member is

mutually dependent on work done by othermembers.

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CounselingCounselling - inner healing

-to effect behavioural change.

Two methods are offered: individual or group.

Counselling is a process whereby the relationship andcommunication provided allows development ofunderstanding of one's self, explore possibilities, andinitiate change.

It is motivated by care and concern for the well-being of therecipient, and aim at bringing about behavioural change,problem-solving, personal growth and development when properly implemented

http://personaldevelopment.suite101.com/general

http://personaldevelopment.suite101.com/general

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• Group Counselling serves specific goals,

• Share their problems,

• Provide empathy and support to the others

• Try and change their self defeating behaviours .

• Dealing with interpersonal problems.

Why Choose Group Counseling?

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Group Counseling

Advantages of Group Counselling

• It provides a social atmosphere that is similar to the real world.

• Members can test out and practice new behaviors.

• Members can practice new interpersonal skills.

• They are cost effective.

• Groups help members see that they are not the only one who hasthat particular problem or issue.

• Groups provide members with support.

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Group Counseling

Disadvantages of Group Counselling

• Less individualized attention from the counselor.

• Confidentiality is more difficult to maintain.

• There are concerns with conformity and peer pressure.

• Not everyone can be in a group (e.g. those with issues too severe

or those with poor interpersonal skills.)

• Group leaders are not always properly trained.

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The Stages of Group Counselling

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Group Counseling

Stages of Groups

• Orientation/Forming: Group members become oriented to thegroup and to each other.

• Transition/Storming: Anxiety and ambiguity become prevalent asgroup members struggle to define themselves and group norms.This stage is often characterized by conflict.

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Group Counseling

Stages of Groups (continued)

• Cohesiveness/ Norming: A therapeutic alliance forms betweengroup members. Trust between members has been established.

• Working/Performing: Group members experiment with new ideas,behaviors or ways of thinking. Egalitarianism develops.

• Adjourning/Terminating: This is the time when the group disbands.

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Group Counseling

Leadership Styles

• Authoritarian: Leader centered.

• Democratic: Participant centered.

• Laissez-Faire: No designated leadership.

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Group Counseling

Leadership Functions

• Emotional Stimulation: Challenging, confronting, modeling self-disclosure etc.

• Caring: Showing support, praise, warmth, acceptance etc.

• Meaning Attribution: Explaining, clarifying, interpreting etc.

• Executive Function: Setting limits, providing rules, managing timeetc.

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Group Counseling

Group Counselling Techniques

• Facilitating communication: Giving constructive feedback, preventingmembers from engaging in negative behaviors (gossiping, storytelling etc.)

• Group Processing: Making comments on group process.

• Directing the Focus on the Here and Now: Keeping the focus on rightnow and not going back to dwell on the past.

• Experimentation: Helping members try out new attitudes and behaviors.

• Universalizing: Helping members realize they are not alone in theirproblem(s).

• Linking: Connecting various feelings and concerns expressed by groupmembers to present a common theme or universalizing aspect.

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OBJECTIVES

• Express feelings about loss

• Learn five stages of grief (denial, anger,

bargaining, depression, acceptance)• Discuss happy memories

• Identify ways to handle stress and loss

Grief / Loss

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OBJECTIVES• Express feelings about changing family

• Understand that divorce/separation is not child’s fault • Identify common problems associated with

divorce/separation

• Understand positive ways family and group members

can help in adjustment

Family Groups

(Divorce/Separation)

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OBJECTIVES

• Identify factors that cause anger

• Understand the consequences of irrational

behavior when angry• Examine why some situations make everyone

mad and others do not

• Identify different anger reduction techniques

Anger

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OBJECTIVES

• Identify feelings and appropriately express them

• Learn Win/Win resolutions

• Speak clearly

• Understand others point of view (be empathic)

• Learn how to talk out conflicts

Managing Conflicts

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Counseling Approaches in Multi-

Cultural Perspectives• Many counseling approaches fail to meet the complexneeds of various ethnic and minority clients.

• The ethnic and minority clients perceive that the counselors havestereotyped perceptions about their needs.

• Asian-American, African-American,and members of other minoritygroups terminate significantly earlier than do European-American

clients.

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If the counselor intends to be involved in group

work with culturally diverse population:

• He/She must be willing to modify their strategies to meet theunique needs of the members.

• He/She must be aware that no one right technique can beutilized across the board with clients irrespective of their culturalbackground.

• He/She must feel there is a need to develop culture specific

strategies for diverse population.

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Potential Issues in Culturally Diverse Counseling Groups

• Extreme emotionality

• Lack of communication

• Trust

• “Feelings of belongingness”

• Theoretical orientation of the leader

• Educational preparation and technical experience of the leader

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Strategies and Recommendations

• If possible, group counselors should avoid having asingle member of a minority or “out-group” in group

counseling, because such an arrangement may blockcommunication and group cohesion.

• It may be necessary for some types of group to have co-leaders from different racial, ethnic, and culturalbackground.

• Change the way individual members interact with

another.• Assess and explore potential prejudiced attitudes held by

group members.

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Recommendations for group counselors:

• Consultation or group co-leadership with minoritycounselors already servingspecific cultural groups.

• Participation in a culturalimmersion experience.

• Actively taking inventory of theneeds and issues of minoritygroups in their communities.

• Language training whenpossible, or at least becomingfamiliar with the correctpronunciation of ethnic names,values, and traditions.

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Amity School of BusinessActivity # 2

• Example: A BPO learns that customers are unhappy with customer support and this

is causing a loss of customers. The trainer introduces the problem and encourages

an open discussion in order to put all the relevant issues on the table and get

participants thinking about the problem in depth.

• Group A playing the role of a customer relationship manager receives a card which

states: "This customer is very influential. To lose them would be highly damagingto the company. You must do anything within reason to retain them"

• Group B playing the role of the customer receives a card stating: "You have

seriously overspent your software budget and while you are not unhappy with the

product, you must convince the customer support person to take back the product

and refund your money. Since you cannot admit the actual situation (as it would

clearly not be legitimate for a refund), you must find problems with the softwaresufficient to legitimize the return and refund."

3b8b2GDTB M1

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