380181 Ndr Booklet 2015

Budget for Birmingham 2015/16Non-domestic rates information and notes

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Message from the Leader of the Council 3

Council objectives and The Future Council 4-5

How budgets are put together 6

Spending 7

Detailed council tax figures 8

Environment Agency Midlands Region 9

Explanatory notes 10-14

Payment and payment methods 15-16

Help and information for visually impaired people 17

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BUDGET FOR BIRMINGHAM 2015/16

A message from the LeaderUnder current government plans,Birmingham City Council has to savearound £821 million in the seven yearperiod from 2010/11 to 2017/18 and we willsee a cut in corporate grant funding fromcentral government of £100.1 million in the 2015/16 financial year alone. This is the largest ever cut.

The decisions we have faced in setting thisbudget have been among the hardest yet.The council must by law ‘balance the books’each year, so it has been necessary tointroduce some reductions in services, and discontinuation of services.

The council has been seeking to makesignificant efficiency savings for severalyears, under both this politicaladministration and the last. We havereduced our staff by a third since 2010 and unfortunately many more jobs will haveto go in the years ahead. We now have toexamine which services we may have tostop providing altogether, and will have to look carefully at areas where money canbe saved, but we will continue to prioritiseprotecting Birmingham children. This doeshowever increase the pressure on other services.

Radical plans for transforming localgovernance and how the council deliversservices are being put in place. The councilis developing a positive plan for changeand the framework for that plan is providedby a new model of city government and anew focus on our core purpose.

A new Combined Authority will seeBirmingham join forces with otherauthorities in the region. Greaterintegration of social care services with the NHS continues. And a radical rethink of how neighbourhood services areprovided is underway.

We undertook an extensive consultationprocess to listen to the views of our staffand Birmingham citizens about the futurerole and purpose of the city council, andwhat they think is important in deliveringservices. We have listened and somechanges have already been made in light of these responses.

The views of Birmingham residents and the business community remain crucial to our development. We need to fosterstrong links with our partners in business,the third sector and community andvoluntary groups.

We need to work together to ‘Stand up forBirmingham’ (#SU4Brum) and build a citymodelled on future growth and success: afair, prosperous and democratic city whereeveryone is given the opportunity to thrive.

Councillor Sir Albert Bore,Leader of the Council

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Future council…our future thinkingThis year will bring many changes for Birmingham City Council and those who use ourservices. There remain tough challenges ahead for the organisation in terms of staffinglevels and service provision, and difficult decisions will have to be made. But plans for aCombined Authority are intended to see greater powers passed to the region throughshared aims for economic growth and public service reforms.

We have long recognised that Birmingham’s diversity and differing communities require a local approach to the design and delivery of services. Therefore, we are committed to our ‘triple devolution’ approach where matters are dealt with at the appropriategeographic level, whether that’s the city region; the whole city; or the local area. We believe local areas should have much more influence over local public services.

We are working across political parties and with the local community to develop futurearrangements for how best to govern Birmingham.

We remain firmly committed to the goals of working with partners and Birmingham people to:

• Create a fair city, where people are safe; people are not excluded from opportunitiesor services because of their background or where they live; and older people are caredfor with dignity in their own community

• Build a prosperous city, where local entrepreneurs can thrive; inward investment isattracted and there is a highly skilled workforce; a smart, green and sustainable city withexcellent connectivity

• Promote a democratic city, where everyone has a duty to contribute to civic life and a right to be heard as equals; where public services are accountable and focus on the‘whole place’ and the ‘whole person’; where citizens work together to look after each other

Within these goals our top priority is protecting Birmingham children. But because ofongoing financial pressures, some other services may have to be scaled down or ceasealtogether as reductions in government grants continue.

The Future CouncilWe are in a period of unprecedented change for local government, for Birmingham CityCouncil and its partners. Local government, and how local public services are beingdelivered, is being re-shaped – and we see Birmingham at the forefront of thisdevelopment.

As part of our planning, we’ve incorporated the findings of government reviews over thelast year and specific action plans to address recommendations have been drafted,published or are already being implemented.

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The council needs to develop a new way of working for Birmingham in partnership withother public services, sectors and local communities and the wider region. We aretherefore radically changing how we work with local people and partners to take forwardthe city vision. We are developing our approach which will be delivered by the FutureCouncil Programme.

During 2015, we will actively engage with local people and partners to develop:

• The future role of the council and its relationship with partners and local people todeliver services innovatively and cost-effectively in communities

• Clarity on the purpose and vision for the council itself and a sustainable futureoperating model, and an outcomes-driven financial plan for the next five years

• Clear values for the way all our staff and members work together and with partners andcommunities

• Improved alignment of resources, policy-making, service delivery, governance, rolesand responsibilities

• Sufficient senior leadership capacity to transform the organisation and deliversustainable change

Council tax There will be a rise of 1.99 per cent in the city council’s element of the council tax for 2015-16.

Standing Up for BirminghamWe welcome your ideas for doing things differently and the contribution that allcommunities, individuals, businesses and voluntary organisations can make. You can find out more about Standing Up for Birmingham by visitingwww.standingupforbirmingham.wordpress.com

• Follow @SU4Brum on Twitter and use the hashtag #SU4Brum

• Email [email protected]

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How budgets are put togetherRevenue expenditure for city council services involves spending on the day-to-dayrunning costs of the council, e.g. employees, premises, supplies and services.

Where the money comes from 2015/16 – Total £3,170m (£3,291m)(Revised 2014/15 figures in brackets)

Where the money is spent 2015/16 – Total £3,170m (£3,291m)(Revised 2014/15 figures in brackets)

* Other includes Corporately Managed Budgets and Use of Reserves and Balances

* Other includes: Use of Reserves and Balances and costs recovered by charging capital accounts

Revenue SupportGrant and Top-up,£406m (£512m)

Corporate Grants,£32m (£26m)

Business Rates,£196m (£193m)

Council Tax,£271m (£262m)

Schools,£797m (£836m)

Grants to ReimburseExpenditure, £551m (£545m)

Other Grants,£258m (£263m)

Local Income,£275m (£302m)

Housing RevenueAccount,£290m (£284m)

Other*,£94m (£68m)

Economy,£254m (£345m)

People,£880m (£860m)

Schools,£797m (£836m)

Other*,£62m (£14m)

Place,£336m (£407m)

Housing RevenueAccount,£290m (£284m)

Benefits,£551m (£545m)

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Spending

HOW SPENDING ON CITY COUNCIL SERVICES HAS CHANGED FROM 2014/15

£mCITY COUNCIL GROSS EXPENDITURE 2014/15 WAS: 3,291

School Expenditure and Funding -39Housing Revenue Account 6Budget issues and policy choices* 41Savings* -75Benefit Expenditure 6Reprofiling of provision for loan repayments -58Other -2

CITY COUNCIL GROSS EXPENDITURE 2015/16 IS: 3,170

* In addition some pressures and savings relate to income and so do not affect gross expenditure

SPENDING ON CITY Revised 14/15 15/16 % changeCOUNCIL SERVICES £m £mGross Expenditure 3,291.213 3,169.718 -3.69

Less Revenue Support Grant and Top-up -511.707 -406.099 -20.64

Less Business Rates -192.561 -196.305 1.94

Less Other Income -2,326.276 -2,295.177 -1.34

Plus/(less) Council Tax Collection Fund 1.061 -0.962 -190.67brought forward

In-year Charge to council taxpayers 261.730 271.175 3.61

Divided by the taxbase(Band D property equivalents) 230,432 234,089 1.59

Council tax for city councilservices (Band D) £1,135.82 £1,158.43 1.99

For each £1 million change in gross £4.34 £4.27spend Band D council tax would beaffected as follows:

New Frankley in Birmingham Parish Council estimates gross expenditure in 2015/16 of £129,426 (£87,811 in 2014/15).It has estimated that its net expenditure will be £43,287 (£52,868 2014/15) which it is levying as a precept in 2015/16,equivalent to £33.30 per property in Band D (£41.76 for 2014/15). Its charge will be made only to council taxpayers inthe parish. For each £1,000 change in gross spend, 2015/16 Band D council tax would be affected by +/-£0.77.

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Detailed council tax figures

Band City Fire and West Midlands TotalCouncil Rescue Police and Crime Parish Parish

Authority Commissioner Precept Total£ £ £ £ £ £

A 772.29 36.62 71.03 879.94 22.20 902.14 B 901.00 42.73 82.87 1,026.60 25.90 1,052.50 C 1,029.72 48.83 94.71 1,173.26 29.60 1,202.86 D 1,158.43 54.94 106.55 1,319.92 33.30 1,353.22 E 1,415.86 67.14 130.23 1,613.23 40.70 1,653.93 F 1,673.29 79.35 153.91 1,906.55 48.10 1,954.65 G 1,930.72 91.56 177.58 2,199.86 55.50 2,255.36 H 2,316.86 109.87 213.10 2,639.83 66.60 2,706.43

Council tax 2015/16

2014/15 2015/16 % changeCouncil tax for city councilservices (Band D) £1,135.82 £1,158.43 1.99

Fire and Rescue Authority precept £53.87 £54.94 1.99West Midlands Police and Crime Commissioner £104.47 £106.55 1.99

Gives a total council tax (Band D) £1,294.16 £1,319.92 1.99

New Frankley in Birmingham Parish Precept £ 41.76 £ 33.30 -20.26

Gives a total council tax (Band D)including New Frankley in Birmingham £1,335.92 £1,353.22 1.29

HOW COUNCIL TAX HAS CHANGED FROM 2014/15£m

CITY COUNCIL TAX REQUIREMENT 2014/15 WAS: 262

Reduction in Corporate Grants 100Net Investment in Services and Financing Costs* 17Savings* -105Movement in Reserves -1Other -2

CITY COUNCIL TAX REQUIREMENT 2015/16 IS: 271* Includes pressures and savings relating to income that do not affect gross expenditure

Council tax

New Frankley in Birmingham

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Environment Agency Midlands Region

The Council Tax (Demand Notices) (England) Regulations 2011.The Environment Agency is a levying body for its Flood and Coastal Erosion RiskManagement Functions under the Flood and Water Management Act 2010 and theEnvironment Agency (Levies) (England and Wales) Regulations 2011.

The Environment Agency has powers in respect of flood and coastal erosion riskmanagement for 4,855 kilometres of main river and along tidal and sea defences in theareas of the Severn and Wye and the Trent Regional Flood and Coastal Committees (2,486 and 2,369 respectively). Money is spent on the construction of new flood defenceschemes, the maintenance of the river system and existing flood defences together withthe operation of a flood warning system and management of the risk of coastal erosion. The financial details are:

Severn and Wye Regional Flood and Coastal Committee

2014/15 2015/16

Gross expenditure £9.421m £11.544m

Levies raised £1.064m £1.064m

Total council tax base (Band D property equivalents) 885,000 901,000

Trent Regional Flood and Coastal Committee

2014/15 2015/16

Gross expenditure £37.677m £51.205m

Levies raised £1.936m £1.936m

Total council tax base (Band D property equivalents) 1,658,000 1,692,000

The majority of funding for flood defence comes directly from the Department for theEnvironment, Food and Rural Affairs (Defra). However, under the new Partnership Fundingrule not all schemes will attract full central funding. To provide ‘matching’ funding theagency may seek funding from county and metropolitan councils, unitary authorities andLondon boroughs in the form of a Local Levy. The Local Levy is shared on the basis of Band D Equivalents between all contributing bodies within the Committee Area.

Changes in the Gross Budgeted expenditure between the years both reflects the impactof the Government Spending Review and national prioritisation of projects. For 2014/15we have included Grant Aided Expenditure on all Risk Management AuthorityProgrammes. The total Local Levy raised has increased by 0%.

The total Local Levy raised has remained the same in 2015/2016 as 2014/2015 at £3.000m(£1.064m and £1.936m respectively). Birmingham’s share in 2015/16 is £0.268m.

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Explanatory notes – 2015/16Non-domestic rates Non-domestic rates, or business rates, collected by local authorities are the way that thosewho occupy non-domestic property contribute towards the cost of local services. Under thebusiness rates retention arrangements, introduced from 1 April 2013, authorities keep aproportion of the business rates paid locally. This provides a direct financial incentive forauthorities to work with local businesses to create a favourable local environment forgrowth since authorities will benefit from growth in business rates revenues. The money,together with revenue from council tax payers, revenue support grant provided by theGovernment and certain other sums, is used to pay for the services provided by localauthorities in your area. Further information about the business rates system, includingtransitional and other reliefs, may be obtained at www.gov.uk

Rateable value Apart from properties that are exempt from business rates, each non-domestic propertyhas a rateable value which is set by the valuation officers of the Valuation Office Agency(VOA), an agency of Her Majesty’s Revenue and Customs. They draw up and maintain a fulllist of all rateable values, available at www.gov.uk/government/organisations/valuation-office-agency. The rateable value of your property is shown on the front of this bill. Thisbroadly represents the yearly rent the property could have been let for on the open marketon a particular date. For the revaluation that came into effect on 1 April 2010, this date wasset as 1 April 2008.

The valuation officer may alter the value if circumstances change. The ratepayer (andcertain others who have an interest in the property) can appeal against the value shown inthe list if they believe it is wrong. The Government has announced there will be limits onthe backdating of changes to rating assessments with effect from 1 April 2015. If theValuation Office Agency receive your appeal on or after 1 April 2015 then the earliest theycan backdate any changes is that date. Your billing authority can only backdate anybusiness rates rebate to that same date. You will continue to have your full legal rights toappeal your rating assessment.

The Valuation Office Agency will continue to fulfil their legal obligations to alter ratingassessments if new information comes to light indicating the valuation is inaccurate. Any alterations they make on or after 1 April 2016 can only be backdated to 1 April 2015.Further information about the grounds on which appeals may be made and the process for doing so can be found on the www.gov.uk website or obtained from your localvaluation office.

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National non-domestic rating multiplier The local authority works out the business rates bill by multiplying the rateable value of the property by the appropriate multiplier. There are two multipliers: the standard non-domestic rating multiplier and the small business non-domestic rating multiplier. The former is higher, to pay for small business rate relief. Except in the City of Londonwhere special arrangements apply, the Government sets the multipliers for each financialyear for the whole of England according to formulae set by legislation.

Between revaluations, the multipliers generally change each year in line with the RetailPrice Index in September of the previous year and to take account of the cost of smallbusiness rate relief. The calculation of the multipliers has taken account of theGovernment’s decision in the Autumn Statement 2014 to cap the inflation increase to 2% in 2015-16. The current multipliers are shown on the front of your bill.

Business rates instalments Payment of business rate bills is automatically set on a 10-monthly cycle. However, theGovernment has put in place regulations that allow businesses to require their localauthority to enable payments to be made through 12 monthly instalments. If you wish to take up this offer, you should contact the local authority as soon as possible.

Revaluation 2017 All rateable values are reassessed at a general revaluation to ensure bills paid by any oneratepayer reflect changes over time in the value of their property relative to others. Thishelps maintain fairness in the rating system by updating valuations in line with changes inthe market. The current rating list is based on the 2010 revaluation. The Government hasconfirmed that the next revaluation will take place in 2017 based on rental values at 1 April2015. More information on revaluation 2017 can be found at:www.gov.uk/government/organisations/valuation-office-agency

In the year of revaluation, the multipliers are rebased to account for overall changes to total rateable value and to ensure that the revaluation does not raise extra money forGovernment. Similarly, the change in the revaluation date to 2017 has no effect on the total amount of revenue raised from business rates.

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Unoccupied property rating Business rates will not be payable in the first three months that a property is empty. This isextended to six months in the case of certain industrial properties. After this period, ratesare payable in full unless the unoccupied property rate has been reduced by theGovernment by order. In most cases the unoccupied property rate is zero for propertiesowned by charities and community amateur sports clubs. In addition, there are a number of exemptions from the unoccupied property rate. Full details on exemptions can beobtained from your local authority. If the unoccupied property rate for the financial year has been reduced by order, it will be shown on the front of your bill.

The Government has introduced a temporary measure for unoccupied new-builds fromOctober 2013. Unoccupied new-builds will be exempt from unoccupied property rates forup to 18 months (up to state aid limits) where the property comes on to the list between 1 October 2013 and 30 September 2016. The 18-month period includes the initial three or six-month exemption and so properties may, if unoccupied, be exempt from non-domesticrates for up to an extra 15 or 12 months.

Partly-occupied property relief A ratepayer is liable for the full non-domestic rate whether a property is wholly-occupied or only partly-occupied. Where a property is partly-occupied for a short time, the localauthority has discretion in certain cases to award relief in respect of the unoccupied part.Full details can be obtained from the local authority.

Small business rate relief Ratepayers who are not entitled to another mandatory relief, or are liable for unoccupiedproperty rates, and occupy a property with a rateable value which does not exceed £17,999outside London or £25,499 in London, will have their bill calculated using the lower smallbusiness non-domestic rating multiplier, rather than the national non-domestic ratingmultiplier.

In addition, generally, if the sole or main property is shown on the rating list with a rateablevalue which does not exceed £12,000, the ratepayer will receive a percentage reduction intheir rates bill for this property of up to a maximum of 50% for a property with a rateablevalue of not more than £6,000. The Government has announced, in the Autumn Statement2014, that the doubling of the usual level of relief – to a maximum of 100% – will continuefor a further year, until 31 March 2016.

Generally, this percentage reduction (relief) is only available to ratepayers who occupyeither:

(a) one property, or (b) one main property and other additional properties, providing those additional

properties each have a rateable value which does not exceed £2,599.

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The rateable value of the property mentioned in (a), or the aggregate rateable value of allthe properties mentioned in (b), must not exceed £17,999 outside London or £25,499 inLondon on each day for which relief is being sought. If the rateable value, or aggregaterateable value, increases above those levels, relief will cease from the day of the increase.

The Government has introduced additional support to small businesses. For thosebusinesses that take on an additional property which would normally have meant the lossof small business rate relief, the Government has confirmed that they will be allowed tokeep that relief for a period of 12 months.

An application for small business rate relief is not required. Where a ratepayer meets theeligibility criteria and has not received the relief they should contact their local authority.Provided the ratepayer continues to satisfy the conditions for relief which apply at therelevant time as regards the property and the ratepayer, they will automatically continue toreceive relief in each new valuation period.

Certain changes in circumstances will need to be notified to the local authority by aratepayer who is in receipt of relief (other changes will be picked up by the local authority).The changes which should be notified are:

(a) the ratepayer taking up occupation of an additional property, and (b) an increase in the rateable value of a property occupied by the ratepayer in an area

other than the area of the local authority which granted the relief.

Charity and community amateur sports club relief Charities and registered community amateur sports clubs are entitled to 80% relief wherethe property is occupied by the charity or the club, and is wholly or mainly used for thecharitable purposes of the charity (or of that and other charities), or for the purposes of theclub (or of that and other clubs).

The local authority has discretion to give further relief on the remaining bill. Full details canbe obtained from the local authority.

Retail discounts The Government is giving funding to local authorities so that they can provide a discountworth up to £1,000 in 2014-15 and up to £1,500 in 2015-16 – to retail premises with arateable value of up to £50,000. This will provide support to premises including pubs, cafes, restaurants and shops. Full details can be obtained from the local authority.

The Government is also giving funding to local authorities so that they can provide a 50%discount for 18 months for those businesses that move into retail premises that have beenempty for a year or more. This is available for businesses which move into empty premisesbetween 1 April 2014 and 31 March 2016. Full details can be obtained from the local authority.

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Local discounts Local authorities have a general power to grant discretionary local discounts. Full detailscan be obtained from the local authority.

State aid The award of such discounts is considered likely to amount to state aid. However it will bestate aid compliant where it is provided in accordance with the De Minimis Regulations EC1407/2013. The De Minimis Regulations allow an undertaking to receive up to €200,000 ‘deminimis’ aid over a rolling three-year period. If you are receiving, or have received, any ‘deminimis’ aid granted during the current or two previous financial years (from any source),you should inform the local authority immediately with details of the aid received.

Hardship relief The local authority has discretion to give hardship relief in specific circumstances. Fulldetails can be obtained from the local authority.

Rating advisers Ratepayers do not have to be represented in discussions about their rateable value or theirrates bill. Appeals against rateable values can be made free-of-charge. However,ratepayers who do wish to be represented should be aware that members of the RoyalInstitution of Chartered Surveyors (RICS – website www.rics.org) and the Institute ofRevenues, Rating and Valuation (IRRV – website www.irrv.org.uk) are qualified and areregulated by rules of professional conduct designed to protect the public frommisconduct. Before you employ a rating adviser, you should check that they have thenecessary knowledge and expertise, as well as appropriate indemnity insurance. Take greatcare and, if necessary, seek further advice before entering into any contract.

Fair processing statement – Customer FirstAny personal data held by Birmingham City Council in relation to your council tax orbusiness rates bill will be held in full compliance with the legal obligations as set out in theData Protection Act 1998 and in accordance with the council’s new privacy policy. A copy isavailable at any council customer service centre, council library or on the Birmingham CityCouncil website: www.birmingham.gov.uk/privacy

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All ratepayers will pay their annual bill by ten monthly instalments commencing on 1 Apriland on the 1st of each month thereafter unless they opt for either annual or half-yearlypayments. Where your bill is sent later in the year, the number of instalments will bereduced in accordance with the number of months left to pay and bills sent after 31December are payable in a single instalment.

Direct debit is the easiest way to pay, and you are protected by the direct debit guarantee.You can choose to pay monthly, yearly or half-yearly.

If you have a bank or building society account, direct debit is a simple, inexpensive andconvenient method of making payments. It’s also now even simpler and easier for you toswitch over to direct debit. The payment date is the 1st of each month. All you need to dois call the business rates section on 0121 303 5509, provide your relevant banking detailsand we will do the rest. Written confirmation of the details you provided will be sent out toyou, so that you can be satisfied that the information held on the business rates records iscorrect.

Online – visit www.birmingham.gov.uk/business-rates where you can make payment bydebit or credit card.

If you pay by any of the following methods, you must allow five days for your payment toreach us.

PayPoint/Payzone/Post Office – towards the top right-hand side of the business rates billthere is a barcode which can be used to make payment. You should present this, along withyour payment, at any Post Office, or any shop displaying the PayPoint or Payzone logo.Please note that only cash is accepted at PayPoint and Payzone outlets. You can pay bycheque at the Post Office. Cheques need to be made payable to ‘Post Office CountersLtd’. There is no charge for using these services. The barcode cannot be used at banks.The cashier will process your payment and give you back your bill.

It is recommended that you request a receipt for your payments. Please keep your bill in asafe place as you will need it to pay your instalments throughout the year.

For a list of PayPoint and Payzone outlets, please visit www.paypoint.com andwww.payzone.co.uk

Payment and payment methods

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Ratepayers do not have to pay by monthly instalments. Options are:

• To pay the full year’s charge by 1 April 2015• To pay half of the year’s charge by 1 April 2015 and the balance by 1 October 2015.

If you wish to take advantage of either of these options contact the business rates office.

Failure to pay on or before the due dates may result in losing the right to pay byinstalments and the whole of the charge becoming payable in one instalment.

You should not withhold payment of your business rates whilst an appeal is being dealtwith by the valuation office agency or whilst we are processing your application for anyform of relief.

Service

Our commitment is to:

• Send out accurate and timely rate bills• Collect rates promptly and efficiently• Deal with your enquiries quickly and correctly first time• Give clear and up-to-date information and advice• Help you to understand your rights and obligations• Improve our performance continually• Give value-for-money to our customers• Offer a formal procedure for complaints

Performance standardsOur aim is to deal with all written correspondence within ten working days of receipt. If youhave been waiting longer than this please call us on 0121 303 5509 and we may be able todeal with your enquiry over the telephone.

Please note that, at certain times, particularly immediately after we have issued our annualbills in March, we may take a little longer than ten working days to deal with your enquiry.

Comments, compliments or complaints – your viewsWe are committed to providing our customers with an excellent level of service andsupport the city council’s 'Your Views' policy. If you would like to raise anything about theservice you have received, whether it is a comment, compliment or complaint, please let usknow by visiting www.birmingham.gov.uk/yourviews or contact us using the detailsavailable in the enquiries and other information section of this booklet.

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Any enquiries relating to business rates should be addressed to:Birmingham City Council, Economy Directorate, Customer Services Division, RevenuesDepartment, P.O. Box 5, Birmingham, B4 7AB

Telephone 0121 303 5509Email [email protected] visit www.birmingham.gov.uk/business-rates

Enquiries and other information

Please call 0121 303 1113 to register for our large printservices. We can provide you with information relatingto your business rates bill in large print, on audiotape or in Braille.

Help and information for visually impaired people

DO IT ONLINEANYTIME

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Use the following shortcuts on birmingham.gov.ukto find out more about popular council services:Council taxCouncil tax payment – birmingham.gov.uk/directdebitChange of address or other personal details – birmingham.gov.uk/changeincircs

Birmingham City Council online accountLogin / register – online.birmingham.gov.ukOnline forms – birmingham.gov.uk/doitonlineHousing repairs – birmingham.gov.uk/housingrepairs

Rubbish and recyclingGarden waste – birmingham.gov.uk/greenrecyclingBulky waste – birmingham.gov.uk/bulkywasteFly tipping – birmingham.gov.uk/fly-tippingMissed collections – birmingham.gov.uk/refuse

Transport and streetsParking or bus lane fines – birmingham.gov.uk/pcnPark and pay by phone – parkmobile.co.ukPotholes and other road problems – birmingham.gov.uk/roadrepair

PlanningPlanning applications and comments – birmingham.gov.uk/planningapplicationsPlanning breaches – birmingham.gov.uk/planningenforcementPlanning appeals – birmingham.gov.uk/planningappeals

LeisureLeisure centre memberships – birmingham.gov.uk/leisurecardLeisure centres – birmingham.gov.uk/leisurecentresLibraries – birmingham.gov.uk/librariesLibrary catalogue – birmingham.gov.uk/libcat

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380181 Ndr Booklet 2015

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