37-2006-QD-BBCVT Ban hanh Don gia do kiem chat luong dich vu Vien thong.pdf

B BU CHNH VIN THNG

CNG HO X HI CH NGHA VIT NAM c lp - T do - Hnh phc

S: 37/2006/Q-BBCVT

H Ni, ngy 06 thng 9 nm 2006

QUYT NH

Ban hnh n gi o kim cht lng dch v vin thng

B TRNG B BU CHNH VIN THNG Cn c Ngh nh s 90/2002/N-CP ngy 11/11/2002 ca Chnh ph quy nh chc nng, nhim v, quyn hn v c cu t chc ca B Bu chnh, Vin thng;

Cn c Ngh nh s 201/CP ngy 26/5/1981 ca Hi ng Chnh ph v qun l nh mc kinh t - k thut;

Theo ngh ca V trng V K hoch Ti chnh,

QUYT NH:

iu 1: Ban hnh km theo quyt nh ny n gi o kim cht lng dch v vin thng.

iu 2: n gi ny lm c s cho vic lp d ton, thm tra, thanh quyt ton cc cng vic o kim cht lng dch v vin thng.

iu 3: Quyt nh ny c hiu lc thi hnh sau 15 ngy k t ngy ng Cng bo. iu 4: Chnh Vn phng, V trng V K hoch Ti chnh, Cc trng Cc Qun

l Cht lng Bu chnh, Vin thng v Cng ngh thng tin, Gim c cc doanh nghip vin thng, Internet, Th trng cc n v lin quan chu trch nhim thi hnh quyt nh ny. Ni nhn: - Nh iu 4; - Cc doanh nghip vin thng, Internet; - B trng, cc Th trng; - B K hoch v u t ; - Cc Kim tra vn bn (B T php); - Cng bo; - Lu: VP, KH-TC

B TRNG

( k)

Trung T

B BU CHNH VIN THNG

N GI O KIM CHT LNG DCH V VIN THNG

Ban hnh km theo Quyt nh s: 37/2006/Q-BBCVT ngy 06/9/2006 ca B trng B Bu chnh Vin thng

H Ni - 2006

MC LC PHN I - QUY NH CHUNG..........................................................................................5

I. Phm vi p dng ................................................................................................5 II. Ni dung n gi ...............................................................................................5 III. Qun l thay i.................................................................................................6 IV. Xy dng d ton...............................................................................................6

PHN II - N GI O KIM CHT LNG DCH V VIN THNG ..............9

01.00 DCH V IN THOI TRN MNG DI NG MT T CNG CNG .............................................................................................................................10

01.01. kh dng ca mng ( kh dng ca dch v)..........................................10 01.02. T l cuc gi c thit lp thnh cng..........................................................10 01.03. T l cuc gi b ri..........................................................................................11 01.04. Cht lng thoi ...............................................................................................11 01.05. chnh xc ghi cc ......................................................................................11 01.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n sai) 12 01.07. Tip nhn khiu ni (Hi m khiu ni ca khch hng) .................................12 01.08. T l khiu ni (Khiu ni ca khch hng v cht lng dch v) .................13 01.09. Dch v h tr khch hng................................................................................13

02.00 DCH V IN THOI TRN MNG V TUYN NI TH CNG CNG (PHS) ..................................................................................................................14

02.01. kh dng ca mng .....................................................................................14 02.02. T l cuc gi c thit lp thnh cng..........................................................14 02.03. T l cuc gi b ri..........................................................................................15 02.04. Cht lng thoi ...............................................................................................15 02.05. T l ph sng ngoi tri ..................................................................................16 02.06. chnh xc ghi cc ......................................................................................16 02.07. chnh xc tnh cc v lp ho n ............................................................16 02.08. Tip nhn khiu ni...........................................................................................17 02.09. T l khiu ni ..................................................................................................17 02.10. Dch v h tr khch hng................................................................................18

03.00 DCH V IN THOI TRN MNG IN THOI CNG CNG........19

03.01. kh dng ca mng ( kh dng ca dch v)..........................................19 03.02. S c ng dy thu bao.................................................................................19 03.03. T l cuc gi c thit lp thnh cng..........................................................20 03.04. Cht lng thoi ...............................................................................................20 03.05. chnh xc ghi cc ......................................................................................20 03.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n sai) 21

03.07. Thi gian ch sa cha s c ng dy thu bao...........................................21 03.08. Thi gian thit lp dch v ................................................................................22 03.09. Khiu ni ca khch hng v cht lng dch v .............................................22 03.10. Tip nhn v gii quyt khiu ni ca khch hng (Hi m khiu ni ca khch hng) 22 03.11. Dch v h tr khch hng................................................................................23

04.00 DCH V KT NI INTERNET ......................................................................24

04.01. kh dng ca mng ( kh dng ca dch v)..........................................24 04.02. Lu lng s dng trung bnh ..........................................................................24 04.03. Dch v h tr khch hng................................................................................25

05.00 DCH V TRUY NHP INTERNET GIN TIP QUA MNG IN THOI CNG CNG ..................................................................................................26

05.01. kh dng ca mng ( kh dng ca dch v)..........................................26 05.02. T l truy nhp thnh cng ...............................................................................26 05.03. T l kt ni khng b gin on ......................................................................27 05.04. Thi gian thit lp kt ni trung bnh ...............................................................27 05.05. Tc ti d liu trung bnh ............................................................................27 05.06. Thi gian trung bnh truy nhp trang web ........................................................28 05.07. Lu lng s dng trung bnh ..........................................................................28 05.08. Khiu ni v gii quyt khiu ni ca khch hng (Khiu ni ca khch hng v cht lng dch v) .................................................................................................29 05.09. Dch v h tr khch hng................................................................................29 05.10. Ch s tho mn ca khch hng v cht lng dch v...................................30

06.00 DCH V TRUY NHP INTERNET ADSL....................................................31

06.01. kh dng ca mng .....................................................................................31 06.02. Tc ti d liu trung bnh (Pd v Pu)...........................................................31 06.03. T l lu lng s dng trung bnh ..................................................................32 06.04. T l dung lng truy nhp b tnh cc sai .....................................................32 06.05. Ch s tho mn ca khch hng v cht lng truy nhp Internet ADSL........... 32 06.06. Thi gian thit lp dch v ................................................................................33 06.07. Thi gian khc phc mt kt ni.......................................................................33 06.08. Khiu ni ca khch hng.................................................................................34 06.09. Dch v h tr khch hng................................................................................34

PH LC 1 - N GI VT LIU................................................................................35 PH LC 2 - BNG LNG CA K S...................................................................35 PH LC 3 - N GI CA MY ..................................................................................35

PHN I - QUY NH CHUNG

n gi o kim cht lng dch v vin thng l mc chi ph tng hp tnh bng tin Vit Nam tng ng vi cc nh mc hao ph v vt liu, nhn cng, ca my o kim cht lng dch v vin thng theo ch hin hnh ca nh nc.

I. PHM VI P DNG

-n gi o kim cht lng dch v vin thng bao gm chi ph trc tip quy ra tin Vit Nam v vt liu, nhn cng v chi ph s dng my hon thnh mt n v khi lng cng vic o kim cht lng dch v vin thng theo nh mc tng ng v vt liu, nhn cng, ca my c B Bu chnh Vin thng ban hnh.

-n gi ny p dng thng nht trong phm vi c nc, lm c s lp d ton, thm tra, xt duyt v thanh quyt ton cng tc o kim cht lng dch v vin thng.

II. NI DUNG N GI

1. Kt cu: B nh mc o kim cht lng dch v vin thng bao gm 06 mc:

Mc 1 - Dch v in thoi trn mng di ng mt t cng cng. Mc 2 - Dch v in thoi trn mng v tuyn ni th cng cng PHS. Mc 3 - Dch v in thoi trn mng in thoi cng cng. Mc 4 - Dch v kt ni Internet. Mc 5 - Dch v truy nhp Internet gin tip qua mng in thoi cng cng. Mc 6 - Dch v truy nhp Internet ADSL.

2. Quy tc m ho

B nh mc o kim cht lng dch v vin thng c m ho bng 04 ch s:

- Hai ch s u: ch s th t danh mc dch v. - Hai ch s sau: ch s th t danh mc ch tiu cht lng ca dch v. 3. Cc thnh phn n gi 3.1. Gi vt liu

Gi vt liu phc v cng tc qun l cht lng dch v vin thng trong b n gi c xy dng da trn gi thc t th trng ti thi im xy dng n gi (bng n gi vt liu ti ph lc 1).

3.2. Gi nhn cng Gi nhn cng p dng mc lng c quy nh ti Ngh nh s 118/2005/N-CP

ngy 15/9/2005 ca Chnh Ph v vic iu chnh mc lng ti thiu chung, Ngh nh s 204/2004/N-CP ngy 14/12/2004 ca Chnh Ph v ch tin lng i vi cn b, cng chc, vin chc v lc lng v trang; Ngh nh 43/2006/N-CP ngy 25/4/2006 ca Chnh ph quy nh quyn t ch, t chu trch nhim v thc hin nhim v, t chc b my, bin ch v ti chnh i vi n v s nghip cng lp; Ngh nh 164/2003/N-CP ngy 22/12/2003 ca Chnh Ph Quy nh chi tit thi hnh lut thu thu nhp doanh nghip; Ngh nh 12/CP ngy 26/01/1995 ca Chnh Ph v vic ban hnh iu l bo him x hi, Ngh nh 63/2005/N-CP ngy 16/05/2005 ca Chnh Ph v vic ban hnh iu l bo him y t; Thng t lin tch s 119/2004/TTLT/BTC-TLLVN ngy 08/12/2004 gia B Ti chnh v Tng lin on lao ng Vit Nam v vic hng dn trch np kinh ph cng on (bng lng ca k s ti ph lc 2).

3.3. Gi ca my

i vi cng tc o kim cht lng dch v vin thng: Gi ca my p dng gi ca my chuyn ngnh vin thng hin ang p dng ti cc doanh nghip vin thng (bng n gi ca my ti ph lc 3).

III. QUN L THAY I

Trong trng hp Nh nc c thay i quy nh v tin lng, gi ca my th n gi cng lao ng, ca my p dng trong o kim cht lng dch v vin thng c iu chnh ph hp.

Trng hp gi vt liu thay i ln th c php iu chnh theo gi thc t th trng.

IV. XY DNG D TON

Khi p dng n gi ny cn phi xy dng d ton trc thu VAT trong ch cc ni dung sau:

1. Lp d ton da trn c s khi lng o kim cht lng dch v vin thng. Trong :

- Xc nh khi lng cng tc o kim cht lng dch v vin thng (c ghi r yu cu k thut nh s mu th, thi gian xc nh...) p dng cc h s ph hp. Vic xc nh cc h s c chi tit ti mc hng dn ca nh mc o kim cht lng dch v vin thng, c th nh sau:

+Trng hp B Bu chnh Vin thng ban hnh Tiu chun ngnh mi thay th cho Tiu chun ngnh hin ti hoc thc t yu cu o kim i hi s lng mu th hay thi gian thc hin khc vi mc m nh mc p dng th khi lp d ton c iu chnh s cng, ca my v vt liu tng ng vi thay i .

V d: nh mc ca 1 bi o T l cuc gi c thit lp thnh cng i vi cht lng dch v in thoi trn mng di ng mt t cng cng l 07 cng k s 6,0/9 tng ng vi 1000 mu th ti thiu m TCN68-186:2003 quy nh. Nu yu cu thc hin 1500 mu th (ln hn s mu m nh mc p dng l 1,5 ln) th s cng tng ng s l: 07 cng * 1,5 ln = 10,5 cng k s 6,0/9.

+i vi cc ch tiu cht lng khng quy nh s mu th m c phng php xc nh l thng k s liu trong mt n v thi gian (v d: 3 thng ...) trn mt khu vc a l nh: kh dng ca mng ( kh dng ca dch v), Tip nhp khiu ni (Hi m khiu ni ca khch hng), T l khiu ni (Khiu ni ca khch hng v cht lng dch v), Lu lng s dng trung bnh... th nh mc c nhn thm h s K tng ng vi quy m ca tng mng

nh sau:

*Dch v in thoi trn mng di ng mt t cng cng:

S lng khch hng ( thu bao ) H s K

Nh hn 10 000 0,8

T 10 000 n di 50 000 1,0

T 50 000 n di 100 000 1,2

T 100 000 tr ln 1,4

*Dch v in thoi trn mng v tuyn ni th cng cng PHS:


Nh hn 10 000 0,8

T 10 000 n di 50 000 1,0

T 50 000 n di 100 000 1,2

T 100 000 tr ln 1,4

*Dch v in thoi trn mng in thoi cng cng:


Nh hn 50 000 0,8

T 50 000 n di 200 000 1,0

T 200 000 n di 500 000 1,2

T 500 000 tr ln 1,4

*Dch v kt ni Internet:

S lng khch hng (thu bao) H s K

Nh hn 1 000 0,8

T 1 000 n di 5 000 1,0

T 5 000 n di 10 000 1,2

T 10 000 tr ln 1,4

*Dch v truy nhp Internet gin tip qua mng in thoi cng cng v dch v truy nhp Internet ADSL:

S lng khch hng (thu bao) H s K

Nh hn 5000 0,8

T 5000 n di 10 000 1,0

T 10 000 n di 50 000 1,2

T 50 000 tr ln 1,4

V d: nh mc nhn cng l 5,5 cng k s 4,0/9 thc hin cng vic nh gi ch tiu kh dng ca mng ( kh dng ca dch v) i vi cht lng dch v in thoi qua mng di ng mt t cng cng. Khi thc hin nh gi ch tiu kh dng ca mng trn a bn TP Hi phng vi s thu bao l 90 000, khi s nhn cng cn thit thc hin cng vic c tnh l: 5,5 cng x 1,2 = 8,25 cng.

+ Nu thc t trin khai o ng thi nhiu ch tiu cht lng m kh nng ca my o cho php o cng lc cc ch tiu ny, th khi lp d ton s ch ly mt ch tiu c nh mc cao nht.

- Xc nh chi ph bi o mt ch tiu cht lng dch v trn c s p dng h s iu

chnh theo khi lng cng vic nh sau:

G = = == ++4

1

9

1

2

1***

j kiGMkMkGNCjNCjGVLiVLi

Trong :

+G: n gi ca bi o

+VLi, NCj, Mk ln lt l: khi lng vt liu th i, s lng cng ca k s th j, s lng

ca my th k - thc hin bi o thc t tng ng sau khi p dng h s iu chnh theo khi lng cng vic.

+GVLi , GNCj, GMk ln lt l: n gi vt liu th i, n gi lng k s th j, n gi ca my ca my th k, c quy nh ti cc ph lc 1, 2, 3 tng ng.

2. B sung chi ph chung bng 4,5% chi ph trc tip. 3. B sung cc chi ph lu tr, di chuyn ngi v thit b, v cc chi ph khc cha tnh trong

n gi pht sinh theo yu cu thc t ca cng tc o kim cht lng dch v vin thng, theo cc ch hin hnh ca nh nc.

4. B sung thu nhp chu thu tnh trc 5,5% ca chi ph trc tip v chi ph chung.

PHN II - N GI O KIM CHT LNG DCH V VIN THNG

01.00 DCH V IN THOI TRN MNG DI NG MT T CNG CNG

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu chun ngnh TCN 68-186:2003 Dch v in thoi trn mng di ng mt t cng cng - Tiu chun cht lng. 01.01. kh dng ca mng ( kh dng ca dch v)

Thnh phn cng vic:

- Nghin cu cu hnh mng, s lng cc trm BTS, s lng knh TCH....

- Chn khong thi gian, lp k hoch nh gi kh dng ca mng. Kim tra my tnh, chun b cc phng tin, ti liu v vt liu cn thit.

- Thu thp, x l s liu v cc s c lm gin on thng tin ca mng pht sinh trong khong thi gian c chn.

- Phn tch cc nguyn nhn s c v nh gi kh dng ca mng ( kh dng ca dch v).

- Tng hp v bin son ti liu, bo co. n gi:

Yu t chi ph (ng) M hiu Tn ch tiu

Vt liu Nhn cng My n gi (ng)

01.01 kh dng ca mng ( kh dng ca dch v) 42.000 2.108.988 280.536

2.431.524

(Thng k s liu ca 3 thng)

01.02. T l cuc gi c thit lp thnh cng

Thnh phn cng vic:

- Nghin cu s b tr cc trm BTS, s ph sng, lp k hoch o kim nh tuyn o, s mu o, thi gian d kin o kim, cc biu mu phc v o kim...

- Kim tra, chun b cc my o m phng cuc gi, my nh v to qua v tinh, my tnh..., ti liu v cc phng tin khc.

- Thit lp v thu thp thng tin ca 1000 cuc gi trong ni b mng, trong vng ph sng.

- Phn tch kt qu o kim v nh gi t l cuc gi c thit lp thnh cng. - Tng hp v bin son ti liu, bo co.

n gi: Yu t chi ph (ng) M hiu Tn ch tiu


01.02 T l cuc gi c thit lp thnh cng 24.600 4.672.209 1.476.767

6.173.576

(Thc hin 1000 mu th)

01.03. T l cuc gi b ri

Thnh phn cng vic:

- Nghin cu s mng, lp s ph sng, lp k hoch o kim nh tuyn o, s mu o, thi gian o mi mu t 1 3 pht...

- Kim nghim, chun b cc my o v cc phng tin khc.

- Thit lp v thu thp thng tin ca 1000 cuc gi th vi di thi gian xc nh trc, xc nh cc cuc gi b ri.

- Phn tch cc nguyn nhn gy ra ri cuc gi v nh gi t l cuc gi b ri. - Tng hp v bin son ti liu, bo co.



01.03 T l cuc gi b ri 24.600 5.226.927 1.678.420

6.929.947 (Thc hin 1000 mu th)

01.04. Cht lng thoi

Thnh phn cng vic:

- Nghin cu s ph sng, lp k hoch o kim.

- Kim tra, chun b cc my o m tn, my tnh, my nh v to , my m phng cuc gi, ti liu v cc phng tin khc.

- Thit lp v thu thp thng tin ca 1000 cuc gi th trong ni b mng di ng nh gi cht lng thoi.

- Phn tch kt qu o kim v nh gi cht lng thoi.


Yu t chi ph (ng) M hiu Tn ch tiu Vt liu Nhn cng My

n gi (ng)

01.04 Cht lng thoi 24.600 5.982.615 1.376.051

7.383.266 (Thc hin 1000 mu th)

01.05. chnh xc ghi cc

Thnh phn cng vic:

- Nghin cu s mng nh s b tr BTS, s ph sng, s kt ni bo hiu s 7, lp k hoch o kim nh tuyn o, thi gian o, s mu th, cc trng hp th ( gi c tr li, gi khng tr li, thng bo bn...)...

- Kim tra, chun b cc my o v cc phng tin khc. - Thit lp v thu thp thng tin ca 1000 cuc gi th theo cc trng hp th, hng th

xc nh trc v thu thp s liu ghi cc.

- So snh kt qu o kim vi s liu ghi cc v nh gi.

- Tng hp v bin son ti liu, bo co.



01.05 chnh xc ghi cc 40.800 7.747.254 4.058.458

11.846.512 (Thc hin 1000 mu th)

01.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n

sai)

Thnh phn cng vic:

- Lp k hoch nh gi; la chn cc s thu bao tr trc, tr sau, thu bao ngy.... nh gi chnh xc tnh cc v lp ho n.

- Kim tra my tnh, chun b cc phng tin, ti liu v vt liu cn thit. - Thu thp, x l s liu ghi cc v s liu tnh cc ca cc s thu bao c chn la. - So snh s liu ghi cc vi s liu tnh cc v nh gi.




01.06

chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n sai) 30.000 4.528.830 596.139

5.154.969

(So snh s liu tnh cc, ghi cc ca 10.000 cuc gi)

01.07. Tip nhn khiu ni (Hi m khiu ni ca khch hng)

Thnh phn cng vic:

- Lp k hoch nh gi vic tip nhn khiu ni ca nh cung cp dch v i vi khch hng.

- Kim tra my tnh, chun b cc phng tin v vt liu cn thit. - Thu thp, x l cc s liu v vic hi m khiu ni ca khch hng. - Phn tch s liu v nh gi.



n gi (ng)

01.07 Tip nhn khiu ni (Hi m khiu ni ca khch hng) 30.000 1.529.837 245.469

1.805.306


01.08. T l khiu ni (Khiu ni ca khch hng v cht lng dch v)

Thnh phn cng vic:

- Lp k hoch nh gi nh khong thi gian nh gi, cc loi khiu ni c la chn trong vic nh gi cht lng dch v thoi di ng...

- Kim tra my tnh, chun b cc phng tin v vt liu cn thit.

- Thu thp, x l cc s liu v khiu ni ca khch hng pht sinh trong khong thi gian c chn.

- Phn tch s liu v nh gi.


n gi:



01.08

T l khiu ni (Khiu ni ca khch hng v cht lng dch v) 30.000 1.529.837 245.469

1.805.306

(Thng k s liu ca 1 nm)

01.09. Dch v h tr khch hng

Thnh phn cng vic:

- Lp k hoch nh gi cc dch v h tr khch hng i vi dch v thoi di ng nh 145/151, thi gian th...

- Kim tra my tnh, chun b cc phng tin v vt liu cn thit. - Gi th 100 cuc n dch v h tr khch hng vo cc thi im khc nhau trong ngy

theo k hoch nh trc.

- Thng k v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

01.09 Dch v h tr khch hng 12.600 1.529.837 245.469

1.787.906

(Thc hin 100 cuc gi vo s my h tr khch hng)

02.00 DCH V IN THOI TRN MNG V TUYN NI TH CNG CNG (PHS)

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu chun ngnh TCN68-228:2004 Dch v in thoi trn mng v tuyn ni th cng cng PHS Tiu chun cht lng. 02.01. kh dng ca mng

Thnh phn cng vic:

- Nghin cu s mng PHS, xc nh tng s knh thoi, chn khong thi gian, lp k hoch nh gi kh dng ca mng.

- Chun b cc phng tin v vt liu cn thit.

- Thu thp, x l s liu v cc s c lm gin on thng tin mng pht sinh trong khong thi gian c chn.

- Phn tch s liu v nh gi kh dng ca mng. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

02.01 kh dng ca mng 30.000 2.108.988

280.536

2.419.524



Thnh phn cng vic:

- Nghin cu s mng PHS, s ph sng, s bo hiu C7, lp k hoch o kim, nh gi nh thi gian th, s mu th, tuyn o...

- Kim nghim, chun b cc my o m phng cuc gi PHS, my o C7, my tnh..., ti liu v cc phng tin khc.

- Thit lp v thu thp thng tin v 1000 cuc gi trong ni b mng, trong vng ph sng vi tc di chuyn khng qu 30 Km/h.

- X l kt qu o kim v nh gi.



Vt liu Nhn cng My

n gi (ng)

02.02 T l cuc gi c thit lp thnh cng 24.600 4.235.407 1.978.749 6.238.756


02.03. T l cuc gi b ri

Thnh phn cng vic:

- Nghin cu s mng PHS, s ph sng, lp k hoch o kim, nh gi nh thi gian th, s mu th, di thi gian cc cuc gi th t 1 3 pht...

- Kim nghim, chun b cc my o v cc phng tin khc. - M phng v thu thp y thng tin ca cc cuc gi th c di khc nhau t 1-3 pht,

tc di chuyn khi m phng cc cuc gi khng qu 30Km/h, xc nh cc cuc gi b ri.

- X l kt qu o kim v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

02.03 T l cuc gi b ri

24.600 4.790.125 2.291.007

7.105.732


02.04. Cht lng thoi

Thnh phn cng vic:

- Nghin cu s mng PHS, lp k hoch o kim, nh gi.

- Kim nghim, chun b cc my o m tn, my o m phng..v cc phng tin khc.

- Thit lp v thu thp thng tin ca 1000 cuc gi trong ni b mng v tuyn ni th cng cng PHS v vi tc di chuyn khng qu 30 km/h nh gi cht lng thoi.

- Phn tch kt qu o kim v nh gi.



n gi (ng)

02.04 Cht lng thoi

24.600 4.235.407 1.061.657

5.321.664


02.05. T l ph sng ngoi tri

Thnh phn cng vic:

- Nghin cu s mng PHS, bn hnh chnh, lp k hoch o kim, nh gi. - Kim nghim, chun b cc my o v cc phng tin khc.

- o mc tn hiu thu. Thc hin php o trn 50% cc ng ph trong khu vc ni th vi tc di chuyn khng qu 30 km/h.

- Phn tch kt qu o kim v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

02.05 T l ph sng ngoi tri

30.000 4.235.407 1.026.405

5.291.812

(Kim tra 50% din tch khu vc kho st)


Thnh phn cng vic:

- Nghin cu s mng PHS, lp k hoch o kim, nh gi nh thi gian th, s mu th, cc trng hp th...


- Thit lp v thu thp thng tin ca 1000 cuc gi th theo cc trng hp th khc nhau quy nh.

- Thu thp s liu ghi cc.

- So snh kt qu o kim vi s liu ghi cc v nh gi.



n gi (ng)

02.06 chnh xc ghi cc

37.200 9.781.220 4.722.282

14.540.702


02.07. chnh xc tnh cc v lp ho n

Thnh phn cng vic:

- Lp k hoch nh gi, la chn cc s thu bao PHS phc v vic nh gi chnh xc tnh cc v lp ho n.

- Chun b my tnh, cc phng tin, vt liu cn thit. - Thu thp cc ho n, s liu ghi cc ca cc s my chn la. - So snh cc cuc gi c tnh cc lp ho n vi s liu ghi cc v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

02.07

chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n sai) 30.000 3.637.795 385.737 4.053.532


02.08. Tip nhn khiu ni

Thnh phn cng vic: - Chn khong thi gian, lp k hoch nh gi vic tip nhn v hi m khiu ni ca nh

cung cp dch v i vi khch hng. - Chun b cc phng tin, vt liu cn thit. - Thu thp, x l cc s liu v khiu ni v vic hi m khiu ni thc hin trong khong

thi gian c chn. - Thng k s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

02.08 Tip nhn khiu ni

18.600 1.109.439 122.735

1.250.774


02.09. T l khiu ni

Thnh phn cng vic:

- Chn khong thi gian, lp k hoch nh gi t l khiu ni.

- Chun b cc phng tin, vt liu cn thit. - Thu thp, x l s liu v khiu ni ca khch hng pht sinh trong khong thi gian c

chn.

- Thng k s liu v nh gi.



n gi (ng)

02.09 T l khiu ni 36.000 1.109.439 122.735

1.268.174



Thnh phn cng vic:

- Lp k hoch nh gi dch v h tr khch hng i vi dch v PHS. - Chun b cc phng tin, vt liu cn thit.

- Gi th 100 cuc n dch v h tr khch hng, vo cc gi khc nhau, vi yu cu khc nhau.

- Phn tch kt qu v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

02.10 Dch v h tr khch hng

12.600 1.328.183 122.735

1.463.517


03.00 DCH V IN THOI TRN MNG IN THOI CNG CNG

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu chun ngnh TCN 68-176:2003 Dch v in thoi trn mng in thoi cng cng - Tiu chun cht lng. 03.01. kh dng ca mng ( kh dng ca dch v)

Thnh phn cng vic:

- Nghin cu s mng cc Tng i Toll, tng i Host, tng i v tinh, s kt ni mng; chn khong thi gian, lp k hoch nh gi kh dng ca mng.

- Kim tra, chun b my tnh, ti liu v cc phng tin khc. - Thu thp v x l s liu v cc s c ca mng pht sinh trong khong thi gian c

chn.

- Phn tch s liu v nh gi.



n gi (ng)

03.01

kh dng ca mng ( kh dng ca dch v).

30.000

2.663.706 350.670

3.044.376


03.02. S c ng dy thu bao

Thnh phn cng vic:

- Nghin cu s mng truy nhp, lp k hoch nh gi s c ng dy thu bao.

- Kim tra, chun b my tnh v cc phng tin khc.

- Thu thp v x l s liu v cc s c ng dy thu bao. - Phn tch s liu v nh gi.


n gi:


n gi (ng)

03.02 S c ng dy thu bao

37.200 1.933.145 210.402

2.180.747



Thnh phn cng vic:

- Nghin cu s mng in thoi c nh, s kt ni bo hiu C7, lp k hoch o kim nh thi gian th, s mu th, hng th...

- Kim nghim, chun b cc my o, cc ng line thoi ti cc tng i, cc im gim st bo hiu v cc phng tin khc.

- Thit lp v thu thp thng tin ca 1000 cuc gi ni tnh, lin tnh v quc t. - X l kt qu o kim v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

03.03 T l cuc gi c thit lp thnh cng

37.200 4.050.501 1.308.400

5.396.101

(Thc hin 1.000 mu th)

03.04. Cht lng thoi

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim cht lng thoi.

- Kim nghim, chun b cc my o, cc im u ni thit b o cht lng thoi ti cc tng i v cc phng tin khc.

- Thit lp v thu thp thng tin ca 1000 cuc gi th nh gi cht lng thoi. - Phn tch kt qu o kim v nh gi.


n gi:


n gi (ng)

03.04 Cht lng thoi

30.000 4.050.501 938.978

5.019.479



Thnh phn cng vic: - Nghin cu s mng, s mng bo hiu s 7, lp k hoch o kim nh thi gian th,

s mu th, cc trng hp th... - Kim nghim, chun b cc my o v cc phng tin khc. - M phng cc cuc gi theo cc trng hp th khc nhau nh gi c tr li, khng tr li,

bo bn..., gim st cc cuc gi trn cc knh bo hiu. - So snh kt qu o kim vi s liu ghi cc v nh gi.



n gi (ng)

03.05 chnh xc ghi cc

66.000

11.561.923 3.678.538

15.306.461


03.06. chnh xc tnh cc v lp ho n (T l cuc gi tnh cc, lp ho n

sai)

Thnh phn cng vic: - Lp k hoch nh gi, la chn cc s thu bao c nh xc nh chnh xc tnh cc

v lp ho n. - Kim tra, chun b my tnh v cc phng tin khc. - Thu thp, x l s liu ghi cc v tnh cc. - So snh s liu ghi cc vi s liu tnh cc v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


Vt liu Nhn cng My

n gi (ng)

03.06

chnh xc tnh cc v lp ho n (T l tnh cc cuc gi, lp ho n sai)

43.200 4.747.231 771.474

5.561.905


03.07. Thi gian ch sa cha s c ng dy thu bao

Thnh phn cng vic: - Chn khong thi gian, lp k hoch nh gi thi gian ch sa cha s c ng dy thu bao. - Kim tra, chun b my tnh v cc phng tin khc. - Thu thp, x l s liu v thi gian ch sa cha s c ng dy thu bao pht sinh trong

khong thi gian c chn. - Phn tch s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

03.07 Thi gian ch sa cha s c ng dy thu bao

30.000 1.529.837 140.268

1.700.105


03.08. Thi gian thit lp dch v

Thnh phn cng vic: - Chn khong thi gian, lp k hoch nh gi. - Kim tra, chun b my tnh v cc phng tin khc. - Thu thp, x l s liu v thi gian ch thit lp dch v trong khong thi gian chn. - Phn tch s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

03.08 Thi gian thit lp dch v

30.000 991.865 140.268

1.162.133


03.09. Khiu ni ca khch hng v cht lng dch v

Thnh phn cng vic: - Chn khong thi gian, lp k hoch nh gi mc khng hi lng ca khch hng v

cht lng dch v. - Kim nghim, chun b my v cc phng tin khc. - Thu thp, x l s liu v khiu ni ca khch hng v cht lng dch v pht sinh trong

khong thi gian c chn. - Phn tch s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

03.09 Khiu ni ca khch hng v cht lng dch v

30.000 1.328.183 140.268

1.498.451


03.10. Tip nhn v gii quyt khiu ni ca khch hng (Hi m khiu ni ca khch

hng)

Thnh phn cng vic: - Chn khong thi gian, lp k hoch nh gi vic tip nhn v hi m khiu ni ca khch

hng. - Kim tra, chun b my tnh v cc phng tin khc. - Thu thp, x l s liu v khiu ni ca khch hng, tip nhn khiu ni v gii quyt khiu

ni ca doanh nghip thc hin trong khong thi gian c chn. - Phn tch s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


Vt liu Nhn cng My

n gi (ng)

03.10

Tip nhn v gii quyt khiu ni (Hi m khiu ni ca khch hng). 30.000

1.328.183

245.469

1.603.652

(Thng k s liu ca 3 thng) 03.11. Dch v h tr khch hng.

Thnh phn cng vic: - Lp k hoch nh gi dch v h tr khch hng i vi dch v in thoi c nh. - Kim nghim, chun b my v cc phng tin khc. - Gi th 100 cuc n dch v h tr khch hng 119, 116 vo thi gian khc nhau vi cc

yu cu khc nhau. - Phn tch s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

03.11 Dch v h tr khch hng

23.400 1.328.183 140.268

1.491.851


04.00 DCH V KT NI INTERNET

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu chun ngnh TCN68-218:2003 Dch v Internet - Tiu chun cht lng. 04.01. kh dng ca mng ( kh dng ca dch v)

Thnh phn cng vic:

- Nghin cu s mng kt ni Leased_line, s kt ni cc ISP v IXP; chn khong thi gian, lp k hoch nh gi kh dng ca mng.

- Kim tra, chun b my tnh v cc phng tin khc. - Thu thp, x l s liu s c ca mng pht sinh trong khong thi gian c chn.

- Phn tch s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


Vt liu Nhn cng My

n gi (ng)

04.01 kh dng ca mng ( kh dng ca dch v) 18.600 1.487.280

175.335

1.681.215


04.02. Lu lng s dng trung bnh

Thnh phn cng vic:

- Nghin cu s mng kt ni gia IXP v im kt ni Internet quc t, lp k hoch nh gi.

- Kim nghim, chun b my v cc phng tin khc.

- Thu thp, x l s liu gim st lu lng cc hng kt ni.

- Phn tch s liu v nh gi lu lng s dng trung bnh trn tc ti a ca cc ng truyn trn hng kt ni.


n gi:


n gi (ng)

04.02 Lu lng s dng trung bnh 34.800 1.453.785

245.469

1.734.054

(Thng k s liu v kt ni ca 7 ngy lin tip)


Thnh phn cng vic:

- Lp k hoch nh gi dch v h tr khch hng i vi dch v kt ni Internet.

- Kim nghim, chun b my v cc phng tin khc.

- Gi th 100 cuc n dch v h tr khch hng, vo thi gian khc nhau, vi cc yu cu khc nhau.

- Phn tch v nh gi.


n gi:


n gi (ng)

04.03 Dch v h tr khch hng 12.600 1.866.155

315.603

2.194.358


05.00 DCH V TRUY NHP INTERNET GIN TIP QUA MNG IN THOI CNG CNG

n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu chun ngnh TCN68-218:2003 Dch v Internet - Tiu chun cht lng. 05.01. kh dng ca mng ( kh dng ca dch v)

Thnh phn cng vic:

- Nghin cu s cc cng Modem, s kt ni mng Internet gin tip qua mng in thoi cng cng, chn khong thi gian, lp k hoch nh gi kh dng ca mng.

- Kim tra, chun b my tnh, ti liu v cc phng tin khc. - Thu thp, x l s liu v cc s c ca mng lm gin on thng tin ca ngi s dng

Internet truy nhp gin tip qua mng in thoi cng cng pht sinh trong khong thi gian c chn.

- Phn tch s liu cc s c v nh gi kh dng ca mng. - Tng hp v bin son ti liu, bo co. n gi:


Vt liu Nhn cng My

n gi (ng)

05.01 kh dng ca mng ( kh dng ca dch v) 18.600

2.108.988 280.536

2.408.124

Thng k s liu ca 3 thng

05.02. T l truy nhp thnh cng

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim, nh gi nh s mu th, thi gian th...

- Kim tra, chun b my tnh, ti liu v cc phng tin khc. - Thc hin v thu thp thng tin ca 1000 mu th, th vo cc gi khc nhau trong ngy. - Phn tch kt qu o kim v nh gi.



n gi (ng)

05.02 T l truy nhp thnh cng 24.600 2.293.894 350.670

2.669.164


05.03. T l kt ni khng b gin on

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim, nh gi nh s mu th, thi gian th, di thi gian ly mu khc nhau t 10-30 pht...

- Kim tra, chun b my tnh, ti liu v cc phng tin khc.

- Ly 1000 mu th vi di thi gian khc nhau t 10-30 pht c xc nh trc.

- Phn tch kt qu o kim, xc nh cc kt ni b gin on v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


Vt liu Nhn cng My

n gi (ng)

05.03 T l kt ni khng b gin on 24.600 8.513.708 1.542.948

10.081.256


05.04. Thi gian thit lp kt ni trung bnh

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim, nh gi thi gian t lc bt u quay s cho ti khi kt ni vo mng Internet thnh cng.

- Kim tra, chun b my tnh v cc phng tin khc. - Thit lp v o kim thi gian kt ni ca cc mu th.

- X l kt qu o kim v nh gi.


Yu t chi ph M hiu Tn ch tiu

Vt liu Nhn cng My

n gi

05.04 Thi gian thit lp kt ni trung bnh 18.000 2.293.894 280.536

2.592.430


05.05. Tc ti d liu trung bnh

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim, nh gi nh thi gian th, s mu th, dung lng d liu (ti thiu l 500 KB) cho tng mu th tc ti...


- Ti cc d liu vi dung lng quy nh trc, xc nh thi gian ti i vi mi ln th.

- X l kt qu o kim v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

05.05 Tc ti d liu trung bnh 24.600 2.293.894 280.536

2.599.030

(Thc hin 100 mu th) 05.06. Thi gian trung bnh truy nhp trang web

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim, nh gi nh thi gian th, la chn cc trang Web th o thi gian ti...

- Kim ta, chun b my tnh, ti liu v cc phng tin khc. - Ti cc trang Web quy nh trc. Xc nh thi gian ti tng trang Web t lc bt u cho

ti khi ton b ni dung trang Web c ti v.

- Xc nh thi gian trung bnh truy nhp trang Web v nh gi.



Vt liu Nhn cng My

n gi (ng)

05.06 Thi gian trung bnh truy nhp trang Web 12.600 2.293.894 280.536

2.587.030

(Thc hin 200 mu th)

05.07. Lu lng s dng trung bnh

Thnh phn cng vic:

- Nghin cu s kt ni ISP, IXP. Lp k hoch nh gi. - Kim tra, chun b my tnh v cc phng tin khc.

- Thu thp, x l cc s liu gim st lu lng cc hng kt ni. - Phn tch s liu v nh gi lu lng s dng trung bnh trn tc ti a cho php ca

cc hng kt ni c gim st.


n gi:


n gi (ng)

05.07 Lu lng s dng trung bnh 30.000 2.293.894 280.536

2.604.430

(Thng k s liu v lu lng 7 ngy lin tip)

05.08. Khiu ni v gii quyt khiu ni ca khch hng (Khiu ni ca khch hng

v cht lng dch v)

Thnh phn cng vic:

- Chn khong thi gian, lp k hoch nh gi mc khng hi lng ca khch hng v cc v cht lng dch v.

- Kim tra, chun b my tnh, ti liu v cc phng tin khc. - Thu thp, x l s liu v khiu ni ca khch hng v cc v cht lng dch v pht

sinh trong khong thi gian c chn.

- Phn tch s liu v nh gi mc khng hi lng ca khch hng v cc v mc khng hi lng ca khch hng v cht lng dch v.



n gi (ng)

05.08

Khiu ni v gii quyt khiu ni ca khch hng (Khiu ni ca khch hng v cht lng dch v) 18.600 1.596.827 210.402

1.825.829



Thnh phn cng vic:

- Lp k hoch nh gi dch v h tr khch hng i vi dch v truy nhp Internet gin tip qua mng in thoi cng cng.

- Kim nghim, chun b my v cc phng tin khc. - Gi th 100 cuc n trung tm dch v khch hng, vo thi gian khc nhau, vi cc yu

cu khc nhau.

- Phn tch v nh gi.



n gi (ng)

05.09 Dch v h tr khch hng 12.600 1.866.155 315.603

2.194.358


05.10. Ch s tho mn ca khch hng v cht lng dch v

Thnh phn cng vic:

- Lp k hoch nh gi tho mn ca khch hng v cht lng dch v.

- Kim nghim, chun b my v cc phng tin khc. - Kho st kin khch hng. - Tng hp v nh gi.

- Bin son ti liu, bo co. n gi:


Vt liu Nhn cng My

n gi (ng)

05.10 Ch s tho mn ca khch hng v cht lng dch v 18.000 2.269.463 350.670

2.638.133

(Ly kin 10% s lng khch hng)

06.00 DCH V TRUY NHP INTERNET ADSL n gi c xy dng da trn nh mc o kim cht lng dch v vin thng v Tiu chun ngnh TCN68-227:2004 Dch v truy nhp Internet ADSL -Tiu chun cht lng. 06.01. kh dng ca mng

Thnh phn cng vic:

- Nghin cu s mng truy nhp Internet s dng ADSL, chn khong thi gian, lp k hoch nh gi kh dng ca mng.

- Chun b my tnh, cc phng tin v vt liu cn thit - Thu thp v x l s liu v cc s c mng pht sinh trong khong thi gian c chn.

- Phn tch v nh gi.



n gi (ng)

06.01 kh dng ca mng 18.600 2.293.894 280.536

2.593.030


06.02. Tc ti d liu trung bnh (Pd v Pu)

Thnh phn cng vic:

- Nghin cu s mng, lp k hoch o kim, nh gi nh thi gian th, mu th, dung lng cc tp d liu o ti ( ti thiu 2MB i vi ng xung v 1 MB i vi ng ln)...


- Ti cc tp mu quy nh, xc nh thi gian ti ng ln v ng xung.

- Xc nh tc ti trung bnh v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

06.02 Tc ti d liu trung bnh 30.600 1.857.092 280.536

2.168.228

(Thc hin 200 mu th)

06.03. T l lu lng s dng trung bnh

Thnh phn cng vic:

- Nghin cu s kt ni t mng truy nhp ADSL ra mng Internet, lp k hoch nh gi. - Chun b cc phng tin v vt liu cn thit.

- Thu thp v x l s liu gim st lu lng cc hng kt ni.

- Xc nh lu lng trung bnh trn cc hng kt ni v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

06.03 T l lu lng s dng trung bnh 30.600

4.142.954 631.206

4.804.760

(Thng k s liu v lu lng 7 ngy lin tip)

06.04. T l dung lng truy nhp b tnh cc sai

Thnh phn cng vic:

- Nghin cu s mng truy nhp ADSL, lp k hoch o kim, nh gi nh thi gian th, xc nh cc tp th vi dung lng ti thiu 10MB...

- Kim nghim, chun b cc my o v cc phng tin khc. - Ti cc tp th, xc nh thi gian ti.

- Thu thp s liu tnh cc v so snh vi kt qu o kim.

- Phn tch v nh gi. - Tng hp v bin son ti liu, bo co.

n gi:


n gi (ng)

06.04 T l dung lng truy nhp b tnh cc sai 45.000 2.478.800 385.737

2.909.537

(Thc hin 100 mu th)

06.05. Ch s tho mn ca khch hng v cht lng truy nhp Internet ADSL

Thnh phn cng vic:

- Lp k hoch nh gi mc tho mn ca khch hng v cht lng dch v truy nhp Internet ADSL.

- Chun b cc phng tin v vt liu cn thit, chn la ti thiu 10% tng s khch hng trn a bn kho st ly kin.

- Kho st kin khch hng. - Phn tch kt qu kho st v nh gi.


n gi:


n gi (ng)

06.05

Ch s tho mn ca khch hng v cht lng truy nhp Internet ADSL 39.600

1.866.155 315.603

2.221.358

(Hi kin 10% khch hng)

06.06. Thi gian thit lp dch v

Thnh phn cng vic:

- Chn khong thi gian, lp k hoch nh gi thi gian thit lp dch v, tnh t lc khch hng k hp ng n lc s dng c dch v.

- Chun b my tnh v cc phng tin, vt liu cn thit. - Thu thp v x l s liu v vic thit lp dch v doanh nghip thc hin trong khong

thi gian c chn.

- Phn tch v nh gi.


n gi:


n gi (ng)

06.06 Thi gian thit lp dch v 18.600 1.596.827 210.402

1.825.829


06.07. Thi gian khc phc mt kt ni

Thnh phn cng vic:

- Chn khong thi gian, lp k hoch nh gi thi gian khc phc mt kt ni c tnh t lc mt kt ni n lc khc phc xong s c.

- Chun b cc phng tin v vt liu cn thit

- Thu thp v x l s liu v vic khc phc mt kt ni pht sinh trong khong thi gian c chn.

- Phn tch v nh gi. - Tng hp v bin son ti liu, bo co.



06.07 Thi gian khc phc mt kt 18.600 1.596.827 210.402

ni 1.825.829


06.08. Khiu ni ca khch hng

Thnh phn cng vic:

- Chn khong thi gian, lp k hoch nh gi mc khiu ni ca khch hng v cht lng dch v truy nhp Internet ADSL.

- Chun b cc phng tin v vt liu cn thit. - Thu thp v x l s liu v khiu ni ca khch hng pht sinh trong khong thi gian

c chn. - Tp hp s liu v nh gi. - Tng hp v bin son ti liu, bo co. n gi:


n gi (ng)

06.08 Khiu ni ca khch hng 18.600 1.596.827 210.402

1.825.829



Thnh phn cng vic: - Lp k hoch nh gi dch v h tr khch hng v dch v truy nhp Internet ADSL. - Chun b cc phng tin v vt liu cn thit. - Gi th 100 cuc n dch v h tr khch hng, vo thi gian khc nhau, vi cc yu cu

khc nhau. - Phn tch kt qu v nh gi. - Tng hp v bin son ti liu, bo co.



06.09 Dch v h tr khch hng 12.600 1.328.183 245.469

1.586.252


PH LC 1 - N GI VT LIU n v tnh: ng

STT Danh mc vt liu n v n gi

1 a CD Ci 12.000

2 Giy A4 ream 36.000

PH LC 2 - BNG LNG CA K S

n v tnh: ng

STT Cp bc k s n v Lng

1 Bc 3,0/9 cng 168.159

2 Bc 4,0/9 cng 184.906

3 Bc 5,0/9 cng 201.654

4 Bc 6,0/9 cng 218.401

PH LC 3 - N GI CA MY

n v tnh: ng/ca

STT Danh mc my Gi ca my

1 My o bo hiu C7 v R2 85.485

2 My o cng sut v mc thu 109.577

3 My o cht lng m tn 51.291

4 My o phn v tuyn 71.122

5 My nh v to qua v tinh 13.335

6 My in chuyn dng 15.043

7 My m phng cuc gi 82.129

8 My tnh xch tay chuyn dng 35.067

9 ng h o in vn nng 5.545

37-2006-QD-BBCVT Ban hanh Don gia do kiem chat luong dich vu Vien thong.pdf

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Transcript of 37-2006-QD-BBCVT Ban hanh Don gia do kiem chat luong dich vu Vien thong.pdf