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References

Chapter 1: Evolution of Marketing as a Discipline

1. Sheth Jagadish, N., & Gardner David, M. (1982). History of marketingthought: An update. Faculty Working Paper No. 857. University ofIllinois at Urbana Champaign.

2. Bartels, R. (1988). The history of marketing thought (3rd ed.).Worthington, OH: Publishing Horizons.

3. Jones, D. G. B. (1994). Biography and the history of marketingthought: Henry Charles Taylor and Edward David Jones. In R. A.Fullerton (Ed.), Explorations in the history of marketing. Greenwich, CT:JAI Press.

4. Shaw, E. H., & Jones, D. G. B. (2005). A history of schools of market-ing thought. Marketing Theory, 5(3), 239�281.

5. Fredrik, H. (2013). One world one company. Interesting.Org.6. Ali, H., & Talwar, V. (2013). Principles of marketing (page 18).

University of London International Programmes in Economics,Management, Finance and the Social Sciences, London School ofEconomics and Political Science (LSE). Retrieved from http://studylib.net/doc/8082686/principles-of-marketing—university-of-london-international

7. American Marketing Association. (2013). Retrieved from https://www.ama.org/AboutAMA/Pages/Definition-of-Marketing.aspx2007.and was approved in July 2013.

8. American Marketing Association 1985. (1985). The definition ofmarketing. Marketing News, March 1, p. 2.

9. The Chartered Institute of Marketing. (2003). Retrieved fromhttps://media3.bournemouth.ac.uk/marketing/02defining/02defin-ing.html

10. Rayport, J. (1996). The virus of marketing, Fast Company.11. Kotler, P., Hermawan, K., & Iwan, S. (2010). Marketing 3.0: From

products to customers to the human spirit. Hoboken, NJ: Wiley.

527

12. Kotler, P. (2007). Marketing management analysis planning implementa-tion and control. New Delhi, India: Prentice Hall.

13. Anwar, S. F. (2012). Future of marketing. Bangladesh Brand Forum,Leadership Summit Seminar Paper.

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15. Shiels, M. (2003). BBC interview with Martin Cooper. BBC News,April 21. Retrieved from http://en.wikipedia.org/wiki/History_of_mobile_phones#cite_ref-cooperinterview_23-0

Chapter 2: Marketing Environment

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Chapter 3: Strategic Planning and Marketing Model

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5. Tonks, D. (2009). Validity and the design of market segments. Journalof Marketing Management, 25(3�4), 341�356.

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Chapter 4: Marketing Research

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79. Shih, S-m. (2007). Visuality and identity: Sinophone articulations acrossthe pacific. Berkeley, CA: University of California Press.

80. Nakano, Y. (2002). Who initiates the global flow? Japanese popularculture in Asia. Visual Communication, 1, 229�253.

81. Burgess, J., & Green, J. (2009). YouTube: Online video and participatoryculture. Cambridge: Polity Press.

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83. Boellstorff, T. (2008). Coming of age in second life: An anthropologistexplores the virtually human. Princeton, NJ: Princeton University Press.

84. McGonigal, J. (2011). Reality if broken: Why games make us better andhow they can change the world. New York, NY: Penguin.

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Chapter 5: Consumer Behavior

1. Blackwell, R. D., Miniard, P. W., & Engel, J. F. (2001). Consumer beha-vior (9th ed.). Fort Worth, TX: Harcourt College Publishers.

2. Kotler, P., Armstrong, G., Saunders, J., & Wong, V. (1999). Principlesof marketing (2nd ed.). Englewood Cliggs, NJ: Prentice Hall.

3. Kotler, P., & Keller, K. L. (2009). Marketing management (13th ed.,Vol. 1). Upper Saddle River, NJ: Pearson Prentice Hall.

4. Hofstede, G. H. (1984). Culture’s consequences: International differencesin work-related values (Abridged ed.). Cross-Cultural Research andMethodology Series. Beverly Hills, CA: Sage.

5. Strong, E. (1925). The psychology of selling and advertising. New York,NY: McGraw-Hill Book Company, Inc.

6. Nielsen Sri Lanka. (2008). Retail audit. Report 2008.

Chapter 6: Market Segmentation, Targeting and Positioning

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2. Cateora, P. R., Gilly, M. C., & Graham, J. L. (2009). InternationalMarketing (14th ed.). New York, NY: McGraw-Hill Irwin.

3. Keegan, W. J., & Green, M. C. (2012). Global marketing (7th ed.).Upper Saddle River, NJ: Prentice-Hall.

4. Kotler, P., Armstrong, G., Agnihotri, P. Y., & Haque, E. U. (2010).Principles of marketing (13th ed.). New Delhi: Pearson Education

5. Porter, M. E. (1980). Competitive strategy. New York, NY: FreePress.

6. Kotler, P., & Keller, K. L. (2009). A framework for marketing manage-ment (4th ed.). Upper Saddle River, NJ: Pearson.

7. Vaja, B. (2013, April 1). Research on the cosmetic industry in India.Web. Retrieved from http://www.slideshare.net/bhavnavaja1/understanding-consumer-buying-behaviour-for-beauty-products

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10. The CIA World Factbook. Retrieved from https://www.cia.gov/library/publications/the-world-factbook/geos/in.html

11. Anonymous. (2012, October 23). Looking ‘pretty’: Muslim womenand the world of cosmetics. Retrieved from http://www.patheos.com/blogs/mmw/2012/10/looking-pretty-muslim-women-and-the-world-of-cosmetics/. Accessed on April 1, 2013.

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Chapter 7: Product Decisions

1. Kotler, P., Armstrong, G., Brown, L., & Adam, S. (2006). Marketing(7th ed.). Upper Saddle River, NJ: Prentice Hall.

2. Levitt, T. (1960). Marketing myopia. Harvard Business Review.

Chapter 8: New Product Development

1. Wingfield, N. (2012, January 25). Apple, aided by an iPhone Frenzy,doubles its quarterly profit. New York Times, p. B1.

2. Adams, R. (2010, April 27). Market validation: Why ready, aim, firebeats ready, fire, fire, fire, aim. Inc. Retrieved from www.inc.com/rob-adams/market-validation-new-book.html. Also see Schneider L.& Hall J. (2011, April 20). Why most product launches fail. HarvardBusiness Review, pp. 21�24 and Product failures: The underlying whysJanuary 20, 2012. Retrieved from www.crossinnovation.net/ci/blog/comments/product-failures-the-underlying-whys/

3. Grant Thornton (2009, October 21). Customers and in-house R&Dteams are the leading sources of innovation say U.S. Businesses.Retrieved from www.grantthornton.com; and Sloane, P. (2010, June16). Source of innovative ideas. Yahoo! Voices. Retrieved from http://voices.yahoo.com/sourcesinnovative-ideas-6185898.html

4. Abbott, A. (2011, February 8). Announcing the paypal mobile app chal-lenge winners! Retrieved from http://topcoder.com/home/x/2011/02/08/announcing-the-paypal-mobile-app-challenges-winners/;

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5. Jouret, G. (2009). Inside Cisco’s search for the next big idea.Harvard Business Review, September, pp. 43�45. GeoffLivingston.(2010, October 12). Real challenges to crowdsourcing for social good,Mashable. Retrieved from http://mashable.com/2010/10/12/social-good-crowdsourcing; and www.cisco.com/web/solutions/iprize/index.html. Accessed in August 2012.

6. Day, G. S. (2007). Is it real? Can we win? Is it worth doing? HarvardBusiness Review, December, pp. 110�120.

7. teslamotors (2012). Tesla Motors � This example is based on TeslaMotors and information obtained from www.teslamotors.com.Accessed in June 2012. Also see Motavalli, J. (2012). Why the Teslamodel X is a home run. Forbes, February 13. Retrieved from www.for-bes.com/sites/eco-nomics/2012/02/13/why-thetesla-model-x-is-a-home-run/

8. Greenberg, K. (2011). Brands take to the web for global reveals.MediaPostNews. Retrieved from www.mediapost.com/publications/article/148705/. Accessed on April 15, 2011.

Chapter 9: Packaging

1. Geisler, J. (1995). In search of impressive impressions. PaperboardPackaging, 80(11), 28.

2. Seidler, L. (2008). Get creative! Private Label Buyer, 22(5), 14.3. Spack, J. A., Board, V. E., Crighton, L. M., Kostka, P. M., & Ivory, J.

D. (2012). It’s easy being green: The effects of argument and imageryon consumer responses to green product packaging. EnvironmentalCommunication, 6(4), 441�458.

4. Chaneta, I. I. (2010). Marketing: Packaging and branding. Journal ofComprehensive Research, 8, 97�108.

5. Kotler, P., & Keller, K. L. (2009). Chapter 12: Setting product strategy.In Marketing management (pp. 317�343). ISBN: 81-203-3570-7.

6. Fuhrman, E. (2008). Putting primary packaging first. BeverageIndustry, 99(5), 34.

7. Casey, L. (2010). Sustainable packaging made frustration free.Packaging Digest, 47(8), 40�42.

8. Barchiesi, M. A., Castellan, S., & Costa, R. (2016). In the eye of thebeholder: Communicating CSR through color in packaging design.Journal of Marketing Communications, 1–14.

9. Barker, T., & Gimpl, M. L. (1982). Differentiating a service business:Why and how. Journal of Small Business Management, 20(2), 1�7.

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ferentiation design for the findability of bottle packaging. Displays,33(3), 146�156.

14. Freeman, B. (2011). Tobacco plain packaging legislation: A contentanalysis of commentary posted on Australian online news. TobaccoControl, 20(5), 361�366.

15. Francis, T. (2012). Plain cigarette packaging begins in Australia.Lancet, 380(9857), 1896.

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19. Hunter, B. T. (1990). Plastic food & beverage packaging. Consumers’Research Magazine, 73(8), 8.

20. Mishra, P., & Sharma, P. (2012). Green marketing: Challenges andopportunities for business. Journal of Marketing & Communication, 8(1), 35�41.

21. Dahl, R. (2010). Green washing. Environmental Health Perspectives, 118(6), A246�A252.

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24. Holmes, G. R., & Paswan, A. (2012). Consumer reaction to new pack-age design. Journal of Product & Brand Management, 21(2), 109�116.

25. Weinstein, H. (2012). Packed in plastic. E: The EnvironmentalMagazine, 23(5), 34�35.

26. Clement, J., Kristensen, T., & Gronhaug, K. (2013). Understandingconsumers’ in-store visual perception: The influence of packagedesign features on visual attention. Journal of Retailing & ConsumerServices, 20(2), 234�239.

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29. Piqueras-Fiszman, B., Velasco, C., Salgado-Montejo, A., & Spence, C.(2013). Using combined eye tracking and word association in orderto assess novel packaging solutions: A case study involving jam jars.Food Quality & Preference, 28(1), 328�338.

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Chapter 10: Branding and Brand Management

1. Opoku, R., Abratt, R., & Pitt, L. (2006). Communicating brand per-sonality — Are the websites doing the talking for the top southAfrican business school? Journal of Brand Management, 14(½), 20�39.

2. Blythe, J. (2007). Advertising creative and brand personality — Agrounded theory perspective. Journal of Brand Management, 14(4),284�294.

3. Keller, K. L., & Richey, K. (2006). The importance of corporate brandpersonality traits to successful 21st century business. Journal of BrandManagement, 14(½), 74�81.

4. Kotler, P., & Keller, K. L. (2005). Marketing management (12th ed.).New Delhi: Prentice Hall of India.

5. American Marketing Association, Dictionary of Marketing Terms.(2004). Retrieved from http://www.marketingpower.com/mg-dic-tionary-view329.php

6. Moore, K., & Reid, S. (2008). The birth of brand � 4000 years ofbranding. Business History, 50(4), 419�432.

7. Aaker, J. L. (1997). Dimension of brand personality. Journal ofMarketing Research, 34(3), 347�356.

8. Sudhakar, B., & Prabu, D. (2012, February). Social networks — Astudy on the influence and impact of networking sites in complexbuying decisions with special focus on the Indian adult segment. InEmerging trends in commerce and management: Challenges and strategiesin the global scenario (pp. 91�95). Trichy, India: Agasthiar Noolagam.

9. Jones, J. P. (1998). What is a brand? Building brand equity through adver-tisement. New Delhi: Tata McGraw Hill Publishing CompanyLimited.

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11. Vazquez, R., Rio, B. D. A., & Iglesias, V. (2002). Consumer-basedbrand equity: Development and validation of a measurement instru-ment. Journal of Marketing Management, 28, 27�48.

12. Kotler, P., Armstrong, G., Agnihotri, P. Y., & E. Ul Haque (2010).Principle of marketing: A south Asian perspective (13th ed.). New Delhi:Prentice Hall of India.

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18. Mascarenhus, O. A., Kesavan, R., & Bernacchi, M. (2006). Lastingconsumer loyalty — A total customer experience approach. Journal ofConsumer Marketing, 23(7), 397�405.

19. Datta, P. R. (2003). The determinants of brand loyalty. The Journal ofAmerican Academy of Business, Cambridge, 3(½), 138�144.

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Chapter 11: Consumer Behavior and the Anatomy of a Brand

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3. Liyanage, U. P. (1997). From commodities to brands: A process per-spective. Sri Lankan Journal of Management, 2(3), 201�216.

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Chapter 12: Service Marketing

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2. Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2006). Services mar-keting (4th ed.). Boston, MA: McGraw Hill-Irwin.

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4. Bitner, M. J. (1995). Building service relationships: It’s all about pro-mises. Journal of the Academy of Marketing Science, 23(4), 246�252;Furrer, O., Liu, B. S., & Sudharshan, D. (2002). The relationshipsbetween culture and service quality perceptions. Journal of ServiceResearch, 2(4), 355�371; Zeithaml, V. A., & Bitner, M. J. (2003).Services marketing (3rd ed.). Boston, MA: McGraw Hill Irwin.

5. Keaveney, S. M. (1995). Customer switching behavior in serviceindustries: An exploratory study. Journal of Marketing, 59(April),71–82.

6. Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic:Continuing the evolution. Journal of Academy of Marketing Science, 36,1�10.

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10. Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: Areexamination and extension. Journal of Marketing, 56(3), 55�68;Babakus, & Boller (1992); Brown, Churchill, & Peter (1993).

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Chapter 13: Pricing Strategy

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Chapter 14: Integrated Marketing Channels

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4. Berkowitz, E. N., Kerin, R., Hartley, S., & Rudelius, W. (2000).Marketing (6th ed.). New York, NY: McGraw-Hill.

Chapter 15: Integrated Marketing Communication

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2. Smith, P. R., Berry, C., & Pulford, A. (1999). Strategic marketing com-munications. London: Kogan Page.

3. Schultz, D. E., Tannenbaum, S. I., & Lauterborn, R. F. (1993).Integrated marketing communications. Chicago, IL: NTC Publishing.

4. Murali, B. M. (2014). Advertisement cost pattern in South Asia. VITUniversity India.

5. Cutlip, S. M., Center, A. H., & Broom, G. M. (1999). Effective publicrelations (8th ed.). Upper Saddle River, NJ: Prentice Hall.

6. Kotler, P. (2004). A three-part plan for upgrading your marketingdepartment for new challenges. Strategy & Leadership, 32(5), 4�9.

7. Weitz, B. W., Castleberry, S. B., & Tanner, J. F. (1998). Selling:Building partnerships (3rd ed.). Boston, MA: Irwin/McGraw-Hill.

8. American Political Science Association. (2007).9. Ogechukwu, A. D., Ndubueze, A. K., & Uche, A. V. (2011). Ethical

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Chapter 16: Sales Force Management

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Chapter 17: Social Marketing and Social Business

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Chapter 18: Rural Marketing

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