360facility Factsheets Summary

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REDUCE RESPONSE TIME

LOWER COST

IMPROVE CUSTOMER SATISFACTION

Company Highlights •750million+squarefeetofpropertyspace

•51,000+Propertiesacross24+countries

•11,000+zipcodesbeingservicedintheUS

•99+%CustomerRetention

WorkManagement:Manage planned/reactive work orders & requests. WebandWirelessAccess:Integration with any cell phone, pager or PDA.

PreventiveMaintenance:Manage capital/consumable assets, & inven-tory.

KnowledgeManagement:A “pushed” repository of policies and procedures. InspectionManagement:Collect in-spection data & track corrective action. TenantServices:Tenant request entry, surveys and auto notification. Company:Centralized listing of con-tracts and COI’s and expiration dates.

Dashboard:Real time transparent graphical reporting that is actionable.

Reservations: Reserve resources such as conference rooms, pool cars and services. VisitorRegistration: Request visitor access & provide chek-in and badge print. Projects: Manage timelines, and con-solidate vendor time and overall costs. Purchasing:Full lifecycle tracking and reporting of expenses and work effort. EmergencyManagement:Manage plans and track incidents/events. 360Portal:Maintain your building web site to improve your image and information flow to current and future tenants.

360Energy: Integration with Building Automation Systems.

360Facilityprovidesacompletesolutiontoanymaintenanceorservicerequirement.

Web and wireless software for managing your property, people and assets

THE 360FACILITY SYSTEM

360Facility 990 Grove Street, Suite 500 Evanston, Illinois 60201 847.425.3600 Office 847.425.1675 fax www.360facility.com [email protected]

Contact us: 847.425.3600 or www.360facility.com

360Facility 990 Grove Street, Suite 500 Evanston, Illinois 60201847.425.3600 office 847.425.1675 fax www.360facility.com [email protected]

WORK MANAGEMENT

Improve Productivity & Report on Activity

Manage planned work orders, reactive work orders, customer requests, and service level agreements. Improve visibility into the performance of your people, contrac-tors, and facilities with real-time monitoring. Fewer phone calls to be answered, more actionable information, and less time spent finding the answer.

The module can manage billable/non-billable work activity, customer requests, the tracking and billing of labor and materials, and recurring management activities (inspections, customer management, etc.).

Feature Benefit

Service Level Agreement Engine

Increase accountability and service performance.

Detailed tracking of SLA information.

Dashboard & Reporting Engine

Graphical display of actionable information.

Track Labor Costs, Material Costs and Comment History

Enter and track billable and non-billable work orders through the billing/accounting process.

Since all the data is centralized and accessible, reports can be created to identify specific areas that require attention.

Wireless Access Improve productivity.

Use a cell phone, PDA, Blackberry or pager to manage work from the field in real time.

Call Center Manage one, a few, or thousands of locations with a single call center.

Notification Engine Response time is lowered.

Deliver automatic notifications based on a specific request.

Work Loading Graphic interface to review, assign, and balance tasks among the maintenance team.

Time Card Capture labor records that are not directly associated to work orders.

Project Management Capture all the elements of a project in one place.

“…better information

means better decisions

and enhanced internal

controls…”

Senior Vice PresidentOffice Asset ManagementPrime Group Realty Trust

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PREVENTIVE MAINTENANCE

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Lower long term costs

The preventive maintenance module is a complete asset management and mainte-nance system; it supports the tracking of assets, preventive maintenance schedules, warranties, task lists, meter readings and historical reporting.

Feature Benefit

Asset Management Maximize productivity and extend asset life.

Compile location, cost history, warranties, documents, and other asset information to maximize productivity, asset life, and returns on investment.

Store documents that are relevant to the asset.

Track warranty and purchase information.

Scheduling of Tasks Increase proactive activity.

Create scheduled work orders to fulfill maintenance requirements.


Use a cell phone, PDA, Blackberry or pager to manage work from the field in real time.


Fact-based decisions.

Graphical display of actionable information and downloads of data to Excel.

Inventory Management

Lower inventory costs.

Receive, maintain and monitor consumable maintenance materials and parts.

Vendor Management

Controlled purchasing.

Store and retrieve critical information about your partners.

“One Click” creation of assets/schedules

Efficient configuration of system.

Data Loading Engine Lower implementation costs.

A fast and easy tool for loading people, locations, and assets.

“…By using 360Facility, we

have been able to increase

proactive internal activity

and have reduced overall

repairs and maintenance

expenditures by 25%

through the decreased use

of outside contractors…”

General Manager US Equities Realty


KNOWLEDGE MANAGEMENT

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Make everyone an expert

Create a repository of policies, procedures, and best practices that your team can tap into at any time. Create Business rules that “push” information to the proper person based on the assigned task.

Feature Benefit

Procedure Library Standardization of work.

Secure online library of procedures that can be automati-cally attached to work orders. Can be accessed across a portfolio or secured to an individual building.

Secured Building Document Repository

Increased productivity.

Secure, universal, efficient distribution of prints, contracts, and leases.

Secured Asset Document Repository

Increased productivity.

Secure, universal, efficient distribution of operating manuals, safety information, and maintenance information.

Insurance Certificates

Improved risk management.

Manage physical certificates, access based on valid certificate and expiration dates.

Best Practice Knowledge Base

Improved knowledge transfer.

Highlight and distribute best practices.


INSPECTION MANAGEMENT

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Find & Solve the Problem Proactively

Collect inspection data and use that data to create action items. You can clearly define who is responsible for specific issues and track corrective action on items iden-tified during the inspection process.

Feature Benefit

Scheduled Inspections

Drive “real” improvement through proactive management activity.

Capture – Inspect to the item and issue level (inspection found a leaking air conditioner…). Flexible data entry (browser, wireless, tablet, paper forms) allows the entire team to inspect.

Communicate – Reports not only the result (i.e. Build-ing is 85%…) but also direction as to what needs to be changed to improve performance.

Act – Proactive improvement is facilitated by providing the management team with the proper information in “real time”.

Flexible Templates You can create multiple inspection templates and scoring methods, e.g., housekeeping, health & safety, mechani-cal, etc. All the templates are stored in the same database and integrated with the 360Facilty data repository so you only enter the facility information once.


Use a laptop PC, tablet PC or wireless PDA to manage inspections from the field in real time.

Inspection Module integrated to Work Module

Increase visibility and accountability.

The inspection module is integrated with the work module to allow action items to be created and assigned as the inspection data is being recorded. You can clearly define who is responsible for specific issues and track corrective action on items identified during the inspection process.


Graphical display of actionable information.


TENANT SERVICES

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“…This morning I opened

another 360 request.

I just want to tell you that I

think the 360 request sys-

tem is absolutely wonderful.

It is so helpful to have one

point of reference whenever

we have anything that needs

to be fixed. Being able to

track who has the action

item and the current status

is terrific. It makes my work

so much easier…”

Tenant ContactBartholomew Consolidated School Corporation

Improve Customer Satisfaction

The tenant service module provides an intuitive, secure, web based window to your organization. By empowering your tenants to submit and review their requests you can increase their overall satisfaction and reduce calls to the office/call center. Create easy to use web portals for each location.

Feature Benefit

Self Service Requests Tenants can enter a request over the Internet, the request is recorded, an e-mail is sent to the proper team member or group of team members.

Tenants can update and review status of active requests.

Secured Building Document Repository

Secure, universal, efficient distribution of building manuals, security documents and other building-specific materials.

Automatic Notification of Completion

When a request is completed, an e-mail will automatically be sent informing the tenant of the fact the request is completed.

Information Portal Lower the cost of distributing information.

Easy to use web sites for the buildings, portfolios, or customers they serve.

Automatic Customer Surveys

Proactively give your tenants an opportunity to provide feedback in the form of a short survey.


COMPANY

Manage vendors, contracts, insurance certificates and contacts

Effectively maintaining and accessing vendor, tenant and company information is a daunting task for most organizations. Certificates of Insurance, vendor contacts, and required documentation often remain out of date or missing, increasing risk of liability and the likelihood of lost revenue.

360Company centralizes vendor and tenant information to track all contracts, Certificates of Insurance (COI), and any other documentation needed to manage your business. Proactive reports highlight upcoming expirations, and documents can be tied to specific projects by vendor. 360Company also improves the quality of current and future projects by providing a rating system for evaluating previous vendor work.

Feature Benefit

Rolodex Save time and money by centralizing all tenant, ven-dor, and contact information in one system, available electronically 24x7. No more hunting for sheets of paper and business cards.

Track COI Expiration Each Certificate of Insurance (COI) can be given an ex-piration date and flagged when those documents are coming due or have already expired.

Documentation Tracking

Limit company liability by proactively reporting on contracts and Certificates of Insurance that are ready to expire.

Company Mail Merge Save time by automatically generating and printing vendor letters requesting updates to documents that are ready to expire. No more phone calls and manually processing letters to receive new information.

Company Rating Ensure vendor quality through rating systems designed to evaluate and track results of previous work. This history can be reviewed prior to starting new projects to ensure you have the best company for the job.

Project Connection Reduce time to manage projects by automatically link-ing company information and documents to associated projects and work orders.

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“I’ve reduced time spent on

Certificates of Insurance by

75%. I now have time to

concentrate on work that

improves our bottom line!”

“I can review past perfor-

mance ratings and choose

the right company for the job.

This has been invaluable for

ensuring quality!”


DASHBOARD

Real-Time fast reporting that provides easy to identify issues and corrective action

Delays in problem identification and corrective action can harm customer relation-ships. Confusing reports damage credibility and a team’s moral and managers can’t see the “big picture” when reports are poorly presented, contain unnecessary de-tail, and information is outdated. Time spent sifting through details and graphics translates to less time for planning, communicating and making decisions.

360Dashboard allows work to be analyzed by type, geographic region, and area of responsibility. The big picture view, flexible filtering options and deep drill-down capability enables quick implementation of appropriate corrective action, which saves your organization time and money.

Feature Benefit

Access Anywhere Increase visibility to end users by providing real-time information that is available 24x7. There is no need to install software or hardware, or involve IT components or organizations.

Dynamic Display Save time and build organizational consensus with an easy to use display that allows for rotation and segmenta-tion of graphics and the ability to print and save graphics for reports.

Filter and Drill Save time and facilitate appropriate corrective action by being able to filter reports by meaningful parameters and to drill down into detailed information.

Trend Analysis Leverage dynamic, flexible reporting capabilities to quickly identify problem areas, proactively implement corrective action and ensure resources are properly al-located to maximize customer satisfaction.

Work Order Statistics Easily identify and proactively address work orders in danger of exceeding SLA completion time. Work orders can be analyzed according to time frame (aging), work order status, failure codes, time to complete, geography, and type (reactive vs. preventative).

Origin Reports Increase call center effectiveness by analyzing work requests by source (e.g. e-mail, fax, phone, online). Identify top performers and applying best practices across channels.

“I like the quick reports

that it creates. I had my

manager request some

information and was able

to create a report and send

it to them in minutes!”

“I had my manager request

some information and was

able to create a report and

send it to her in minutes. She

was pleased with the quick

response and information”

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RESOURCE RESERVATIONS

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Reserve and track resources such as conferences rooms, pool cars, audio/visual equipment and services such as catering

Employee and tenant requests to reserve conference rooms and media can be a full time job for many organizations. Existing tools provide only one side of reser-vations with no direct tie to work orders and costs associated with the reservation (e.g. room preparation).

360Reservation tracks reservations, and creates the necessary work orders to fulfill services and manage costs for shared resource requests. Event planner and requestor communication is facilitated using 360Reservation emails and mobile device integration. The result is efficient utilization of shared resources to ensure the success and quality of the reservation process.

Feature Benefit

24x7 Availability Save time and reduce end-user confusion by creat-ing one 24x7 accessible online system for requesting conference rooms and other resources.

Quick Reserve Employees and tenants can request and book specific rooms with zero intervention from building manage-ment, reducing administrative time.

Reservation Controls Better control requests via configurable security to segment work to multiple reservation managers.

User Defined Fields Reduce costs and increase customer satisfaction by creating “User Defined Fields” that empower adminis-trators to fully define and customize necessary request information and reduce unnecessary communications.

Immediate Costing Provide more effective cost estimates by providing a complete view of resource details.

Service Request Management

Increase reservation efficiencies via automated links to the work order notification engine and escalation procedures.


VISITOR REGISTRATION

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Control Access to the Facility

Tenants or employees can request visitor access by entering the visit information through an easy-to-use web interface. Provide a front desk function for checking in visitors and printing visitor badges.

Feature Benefit

Self Service for Visitor Authorization

Your tenants can enter visits online. When their visitor arrives, an e-mail is sent to the tenant when the front desk checks them in.

Control Who is Entering the Building

Create a record of who enters the building. Give ten-ants added control over the management of this critical security function.

Customized Badges Print badges with your logo and bar codes as required.

Personal Visitor List Each user (tenant or internal) has the capability of maintaining their own My Visitors list. The My Visitors list is a personal list of visitors that can be used repeat-edly, reducing the time needed to enter a visit.

Permanent Visitor List

Visitors that visit the building frequently can be set up as permanent visitors. The ability to create permanent visitors can be delegated to selective users in the build-ing. The permanent visitor is checked in like any other visitor except their name appears in a special “Permanent Visitors” list to the front desk.


PROJECTS

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Consolidate work orders and manage costs and revenue

Project costs and revenues are often captured by individual work orders without a comprehensive view of the project. Cost overruns, project inefficiencies, and an in-ability to use historical data to estimate the impact of future projects all have a nega-tive impact on the immediate and future bottom line.

360Projects is 100% web-based, so there is no hardware or software to install. Proj-ect information is updated instantly and can be viewed by all project stakeholders 24x7 to maximize project efficiencies. The system provides actual vs. budget project reporting by property, geographic region, and area of responsibility. Vendor time and fixed-fee work orders are tracked by project so that you can manage timelines, progress, and costs.

Feature Benefit

Budgeting Improve cost and revenue management through central-ized reporting for related work orders. Perform real-time comparison of actual to budget, track invoices and receipts, and review estimated project completion spend.

Document Management Save time by providing immediate access to contracts, Certificates of Insurance (COI), and any additional docu-mentation. All stored documentation is immediately accessible by project stakeholders.

Anywhere Access Increase efficiency and reduce cost by providing real-time access to all project information. Data can be ac-cessed and updated via text-based mobile devices or any internet browser.

Security Increase the security of information by customizing end-user views based on their job function. Maximize efficiency by limiting the amount of data to be reviewed.

Immediate Work Order Integration

Save time and reduce double entry by integrating exist-ing work orders with new projects.

Notification Engine Reduce project timelines by providing instant notifi-cation of new assignments, project updates, and task completions to project stakeholders.


Increase stakeholder awareness of status through graphi-cal display of information and downloadable data.

“Having a consolidated

view of my work orders

really showed me where

I was leaking dollars and

where I needed to control

costs. 360Projects is the

turbo charger for the work

order system!”


PURCHASING

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Tie work orders to purchasing for full lifecycle tracking of expenses and work ef-fort

The challenges posed by the purchasing function include ambiguity around scope of work, terms and conditions and matching of invoices to accounts payable. The energy and effort to sort out the confusion takes organizations away from their core business and worst case leads to lost revenue.

360Purchasing is a 24x7 accessible solution that delivers clearly defined scope of work, payable amounts, and terms and conditions tied directly to vendors. Human errors are reduced and dollars saved by matching vendor invoices directly to ac-counts payable. A full audit trail provides a snapshot of activities performed, and cost controls help drive quality in the content of the purchase order itself.

Feature Benefit

Purchase Order Creation

Reduce accounting time by directly tying work orders to purchase orders.

Receivable Audit Maximize revenue by providing a verifiable audit trail between purchasing and receivables. Reporting shows all outstanding items that require additional action.

PO Generation Reduce paperwork, save time, and increase project ef-ficiencies by auto-generation and emailing of purchase orders to vendors.

PO Assignment Reduce the time it takes to generate purchase orders by allowing field techs to assign work orders to purchasing. This is customizable and can be performed at the time work is assigned or completed.

Invoice Capture Increase efficiencies by directly linking vendor invoices to purchase orders.

“We can now track hours

spent and vendor costs to

better manage how we spend

our $’s”.

“We reduced costs up to

$8.00 per issued work order!”

“..this has been a huge

convenience for our staff and

time saver.”

Facility Manager

Benefits

Market your property on the web

Inform existing tenants of public infor-mation and tenant interests such as:

• Keybuildingcontacts

•Emergencypreparedness

•Buildingprotocols&policies

• Specialevents

•Housecafeteriamenus

Key Features

• Easilyeditablecontent

• Fullyhostedsolution

• Calendarfunctionality

• Tenantfeedbackmechanisms

• Abilitytosecurespecificcontent

• Customizedusergroupsandsecurity

• Masscommunicationcapabilities

Contact 360Facility to see how you can easily build and main-tain your own property web site using 360Portal. 360facility.com | 847.425.3600

HavingawebpresencethatprovidestheimageandrelevantinformationyouwantofteninvolvescomplicatedsoftwareorITdepartments.Thesearebarrierstoeffectivelymarketandcommunicatewithcurrentandpotentialtenants.

360Portalprovidesaneasytousetooltoinformandconveyapositiveimagetoretainandattractnewtenants.360Portaleliminatesbarriersbyenablingapropertymanageroradministrativeassistanttosetupandmaintainyourownpropertywebsitewithnocomplicatedsoftwaretopurchaseorinstall.

Create unlimited custom pages to highlight your property website.

Roles and security settings and ability to share property documents on your website.

Quick calendaring for specific and timely event notification

Build your own website to market and inform your current and future tenants Contact us: 847.425.3600 or www.360facility.com


360EMERGENCY MANAGEMENT SYSTEM

MITIGATION

PREPAREDNESS

RESPONSE

RECOVERY

Develop and maintain your Emergency/Incident management process

As a web-based solution, 360Emergency creates a centralized repository of emer-gency plans and incident management infrastructure that can be accessed from any internet browser. The system was designed to expedite compliance with the NFPA 1600 Standard.

With structured components, 360Emergency creates a standardized and consistent approach to collecting and presenting emergency and incident response information. Hosted in a Tier IV Data Center, available 24/7, and delivered via the internet there is no hardware to buy or software to maintain.

Emergency PreparednessMaintain a universally accessible and fully documented planCreate emergency preparedness proce-dures using a configurable structure to document emergency planning compo-nents such as life safety assessment, first response procedures, standard commu-nications, and post incident checklists. Maintain lists of emergency contacts, persons needing assistance, and call lists. Plans can be accessed via a standard browser or via a wireless device.

Mass CommunicationCommunicate predefined messages based on preset rulesCreate notification rules based on build-ing, priority, and incident type. Messag-es can be sent to any individual or group as an e-mail or text message. Automati-cally send detailed instructions based on type of incident.

Manage Contracts and COI’sManage Vendors, Contracts and Certificates of InsuranceTrack Certificates of Insurance, coverage levels and contract terms for vendors and tenants. Contract and COI information can be made available to site teams to verify and validate information in the field.

Inspection ManagementMitigate risk via inspection of condi-tions and behaviorsCreate configurable inspections for properties, processes and life safety issues. The inspections can be entered directly using a web-enabled wireless device creating real-time responses and eliminating data entry. Follow-up cor-rective tickets can be created along with automated alerts for failed inspections.

Incident ManagementDocument the incident in real timeProvides a standardized approach to documenting incidents using a con-figurable format to capture individual business requirements. A fully auditable timeline assists in properly document-ing the incident for insurance and legal purposes. Track response and recovery activity, assignments and costs.

Mitigation TasksDocument your mitigation activitiesProvides a standardized approach to documenting all preparedness activities associated with your emergency plans. Record activities such as fire warden meetings, fire drills, and life safety train-ing. Attach scanned attendee sign-in sheets as documents.

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360EMERGENCY PLANNING

Remote access to standardized emergency information

Housing your emergency information in a standardized format is key to making it easily accessible and usable by the property team or by others that may access it remotely to provide assistance. As a web-based system, all of the information is backed-up nightly off site from your property and accessible from anywhere. This gives your site teams access to their emergency information even if they can not ac-cess their property. All of the features below benefit from being part of a standardized and centrally maintained and accessible system.

Feature Benefit

Emergency Procedures Create detailed emergency procedures for any type of emergency in a structured format. Utilize templates to share standards among multiple properties.

Call Lists Pre-defined call lists enable the correct people to be called quickly in the event of an emergency.

Emergency Contacts Have a list of all employees or tenants in a building, including their assigned emergency roles.

Persons Needing Assistance

Have a list of all persons needing assistance in the event of an emergency along with where they are located and what type of assistance they may need.

Occupancy Information Track per suite the average occupancy information and the number of visitors.

Inspections Create configurable inspections that can be tied to proce-dures to assess property life safety conditions or business processes. The inspection results can be rolled-up and summarized across all properties or regions.

Certificates of Insurance (COI) Management

Validate that proper COIs are in place for vendors doing work by making the information accessible to a site team in a centralized read-only environment. Track COI expirations to ensure proper documents are in place both for vendors and tenants.

Documents Upload documents associated with any plan or procedure.

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360INCIDENTS / 360EVENTS

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Standardized approach and audit trail for all your Incidents and Events

360Incidents provides a standardized approach to documenting an incident such as a fire or a visitor injury in a lobby and 360Events aids in documenting all of the preparedness activities held to avoid such incidents. This might include fire warden meetings or fire drills. Both 360Incidents and 360Events utilize configurable fields to capture data related to your business processes and can be purchased as a stand alone solution or in conjunction with 360Emergency Planning.

Feature Benefit

General Information Consistent documentation of basic information ensures nothing is missed.

Incident Summary Configurable text areas prompt the user to provide a response to your selected questions.

Timeline A fully auditable timeline provides a consistent and verifiable method for reporting the incident and follow-up activities.

Persons Involved Consistent method for capturing pertinent information for all persons involved including the ability to attach individual documents.

Configurable Incident Details

User defined fields and categories enable the system to be tailored to individual business requirements and uses.

File Attachments Files attached to the incident are centralized and safe. The audit trail ensures a tamper resistant process.

Work Orders When used in conjunction with the 360Facility Work Order system, work orders can be associated to incidents enabling all follow-up and repair activity costs to be tracked.

360facility Factsheets Summary

Documents

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