36 Things You Won't Get From Another Conveyancing Law Firm When You Move House
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Transcript of 36 Things You Won't Get From Another Conveyancing Law Firm When You Move House
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Working Together
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this is
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THIS IS ABOUT HOW WE work WITH YOU.
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ABOUT HOW WE WISH
TO delight YOU WITH OUR SERVICE.
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ABOUT HOW WE WANT YOU
TO tell PEOPLE ABOUT HOW WE delighted YOU.
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this may sound obvious BUT NOT ALL LAW FIRMS ARE ALIKE
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our golden rules
of client care
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We aim to reply to all letters, emails and telephone calls quickly and efficiently.
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Telephone calls and emails will be returned by the end of the working day – even if the office is closed and almost everyone has gone home.
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We will keep you informed of progress of your move at
regular intervals.
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Realistically, that won’t be every day, but we’ll do our best to tell you first before you feel the
need to contact us.
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If you not to shoot the messenger will let you know of any
delays and explain the reasons.
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We will explain in writing the effect of any important documents.
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We will positively encourage you to ask questions if there is anything you are unsure about.
?
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You will never be ambushed by additional charges.
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The fixed fees you have received will never be increased- never, never, never. We stand and fall by
our fixed fee guarantee with no hidden extras...
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Full stop.
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a few things you can do
To help us.
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speak loudly or use exaggerated hand signals if
need be
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Tell us if you have any important time limits
(that means before they happen)
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Make sure we have understood each other correctly.
Ask us if you are unsure about anything.
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Keep in regular touch. Don’t feel afraid to ask for a further progress report if you are worried about anything or
do not hear from us when you expect.
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Help us plan our working day.
Email is always appreciated and use the telephone as well, but please make an appointment if you
want to see someone to avoid a wasted journey.
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Throwing stones at our windows is unlikely to grab
our immediate attention
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Please ensure that all information you provide is
true and accurate.
And not misleading to the best of your knowledge, information and belief.
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We need to use that information to keep others in
the chain in the picture.
Mortgage lenders also rely on information we give them provided by you.
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moving home is
Stressful.
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we want to make your move as stress
free as possible
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CLUTTON COX SAYS… relax!
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if we get it
Wrong...
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Every piece of feedback is priceless
And an opportunity to show we’re open, we’re listening and show you we really, really care.
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So if anything is just not right please
tell us as soon as possible. (and we mean anything)
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And if that doesn’t resolve it, well the top man, Paul Hajek,
will look into it for you.
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and if even his powers of healing are not enough we’ll
give you another number to ring
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but if we get it
right...
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It’ll be a great experience for you and great fun for us
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We’re lucky to have you as clients
And by the end of your move we hope you’ll say you were lucky to have us as your lawyers.
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By the power of the internet this presentation is available for sharing. We
would love it if you shared this with your family, friends and colleagues.
No harm in a little envy, is there?
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www.cluttoncox.co.uk