32941 CityLit Student-Handbook 2010 Sign Off

to studying at City Lit

Student handbook 2010 - 11

your guideto studying at City Lit

Student handbook 2010 - 11

This guide is for you. As a learner at

City Lit, you can use it to make the most

of the services and facilities on offer, and

the events taking place.

It should also come in handy if you need

to check one of our policies or

make contact with us.

I hope you enjoy your experience at City

Lit and that you are inspired to remain a

lifelong learner.

Peter Davies CB CBE, Principal

City Lit’s visionTo be the best provider of

adult lifelong learning in London.

City Lit’s missionTo enhance the lives of adults and

develop the employers’ workforce by

providing inspiring lifelong learning

opportunities.

“The teaching was just top notch, with our teacher being totally passionate about his craft.” Drama foundation

“Marvellous course – learnt a lot and it was great fun!”HTML

“The course was enjoyable and we were encouraged to participate whatever our level of knowledge.”Anatomy and physiology

“A wonderful learning experience.”Clarinet

Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit

Contents

Practical information ..........................2-9

Facilities at City Lit ....................................5

Term dates .................................................7

Refunds and changes ...............................8

Examinations .............................................8

Events ........................................................9

Joining the right courseand making the most of it ..............10-13

Read full course details

before enrolling ......................................11

Trying out courses...................................11

Advice, interviews and auditions ...........11

Waiting lists for full courses ...................12

Attendance: does it matter? ..................12

Statements of learning:

what are they for? ...................................13

Support ..........................................14-21

Supporting your learning .......................15

Support for students with disabilities .... 17

Your safety ...............................................20

Meeting your expectations ............22-29

What you can expect at City Lit .............23

How we ensure quality ...........................24

Tell us what you think .............................25

How to get involved ...............................26

Equal opportunities

and race equality ....................................27

Information we hold about you .............28

Information available to you ..................29

Contacts .........................................30-33

Key staff contacts ....................................31

Programme area contacts ......................32

Appendix ........................................34-38

City Lit code of conduct and

student disciplinary procedures ............35

Use of college computers ......................37

Index .................................................. 40-41

Contents

01

If you would like information in Braille, large print or on audio tape please contact our Access to Learning team on 020 7492 2506.

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

practical information

“The tutors are very dedicated, energetic, patient and always willing to help out.” BSL level 1


What do you want to do?

Contact Find out more

I want to find my way around City Lit

See page 4

I want to check the term dates for college services

See page 7

I want course information Please pick up a course guide or visit www.citylit.ac.uk

I want education advice to explore my options

Information and advice See page 15

I want to know about financial or childcare support

Information and advice See page 15 & 16

I have a disability and want to discuss support

Access to learning See page 17

I am dyslexic and would like support on my course

Dyslexia support See page 17

I want to talk about support for English and maths

See page 17

I’d like to talk to someone about my worries

Counselling service See page 16

I want to know more about the library (supported learning centre)

Library (supported learning centre)

See page 15

I want information about getting a refund

See page 8

I want to contact a programme area

Visit the departments enquiries desk (first floor)

See page 32

I want to know what to do in an emergency

See page 20

I want to give you some feedback

See page 25

Practical information

03

What do you want to do?


To receive course updates and news by email, contact [email protected]

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6th floor(All rooms beginning with ‘6’)

Staff offices

Toilets – male and wheelchair accessible


Classrooms 505-509

Staff offices

Toilets – female and wheelchair accessible


Roof terrace

Visual arts studios 406-407


3rd floor(All rooms beginning with ‘3’)

Health and fitness studios 303-4

TV/radio studio 302

Visual arts studios 305, 308-315


2nd floor(All rooms beginning with ‘2’)

Classrooms 202-3, 206-221

First aid room


1st floor(All rooms beginning with ‘1’)

Classrooms 106-109, 111 – 116

Changing rooms

Departments’ enquiries desk

Staff offices

Drama studio 103

Health and fitness studio 102


Mezzanine(All rooms beginning with ‘M’)

Classrooms M01, M04-06, M10

Library (supported learning centre)

Ground floor Reception

Enrolments

Information and advice shop

The John Lyon Hall (theatre)

Cafeteria

Music recital room

Toilets – male, female and wheelchair accessible

What’s at City Lit’s main site in Keeley Street?

Please see back cover for a map to City Lit.


What’s at City Lit’s main site in Keeley Street?


05

Studying at City Lit, you will have access

to our purpose-designed building in

Keeley Street.

Enjoy:• Easeofaccess-100%accessiblefor

people with disabilities.

• Modern,brightclassrooms.

• Fourstudentlounges(floors2-5)

and a café (ground floor).

• Timeout-aroof-topherbgarden

(4th floor).

• Specialistfacilitiesformusic,dance,

drama, art, fitness and complementary

therapies.

• OurSupportedLearningCentre

(library) – hundreds of books, CDs,

DVDs and videos as well as free

computer and internet access.

• Advice-freeinformationandadvice

about courses and training from our

expert advisers.

Off-site coursesSome courses take place at EC

(restricted disabled access – please see

page 19), City Lit Photography or at

The Fashion Retail Academy, all a short

distance from City Lit. We use these

facilities to meet demand for classrooms,

especially in the evenings. If your course

takes place at one of these locations,

or any other off-site venue, please also

make the most of the facilities at our

main site in Keeley Street.

ReceptionIn the foyer you will find:

• Courseguides.

• Informationscreenswithcourserooms

and times.

• Receptionstaffwhowillbehappyto

answer your questions.

Enrolment teamThe enrolment counter is open:

• Duringterm:Mon–Fri11.00–19.00

& Sat 10.00 – 14.00

• Nonterm:MontoFri12.00–17.00

You can also enrol:

• Onlineatwww.citylit.ac.uk

(possible in most cases)

• Bycalling02078317831

• Bypost(sendyourformtoPostal

Enrolments, City Lit, Keeley Street,

London WC2B 4BA)

• Byfaxto02074922735

For more details about how to enrol on

a course, see page 7 of the 2010-11

course guide.

Information and adviceThe information and advice shop is on

the ground floor, to your left as you

enter City Lit. See page 15 for more

information.

Facilities at City Lit


Prac

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Library(Supported learning centre)Located on the mezzanine floor, the

supported learning centre includes a

library and provides a host of facilities

including computer access and book

loans. See page 15 for more information.

Course enquiriesVisit the Department Enquiries Desk on

the first floor with any course-related

enquiries.

Visit us term-time: Mon-Fri 10:00 – 19:00

Nonterm-time: Mon-Fri10:00–18:00

(Unless otherwise indicated)

Location: First floor.

RefreshmentsThe Mojo Café on the ground floor

serves light meals, snacks and drinks.

The café is open Mon-Fri from 8:30-

21:30, and at the weekend 8:30-16:00

(whencoursesarerunning).Outof

term time the café is open Mon-Fri,

09:00-16:00 (see term dates on the

opposite page). The café is run by

Avenance, and not directly by City Lit.

Please note: food or drink is not allowed

in classrooms at any time, with the

exception of water.

Respect for wheelchair users and people with mobility difficultiesWhen moving about the college please

be aware of, and show respect to, other

users of the building. You are asked to

give priority to wheelchair users and

people with mobility difficulties when

using the lifts. Stairs are available to all

floors from the stairwell behind the

passenger lifts, as well as at the opposite

end of the building.

Lost propertyLost property is kept at reception for

four weeks.

Security of personal itemsPlease take care of personal belongings

and valuables as City Lit and its insurers

do not accept liability for any personal

losses.

Public telephonesThere are no public telephones at

City Lit. The nearest street telephone

is located on Kingsway, opposite

Keeley Street.

SecurityCity Lit is monitored by CCTV and

security staff are present. Security gates

are also in place at the main entrance.

SmokingCityLitisa100%non-smokingbuilding,

including balconies, the roof terrace and

immediately outside the front entrance.



07

Cycle racksCycle racks are available next to and

behind City Lit. Bikes are left at the

owner’s risk. Unfortunately thieves

operate in central London - please

ensure your bike is securely locked.

Car parkingDue to our central London location

we are unable to provide car parking

spaces. There are commercial car parks

in Drury Lane and Parker Street and a

few metered parking bays in the area.

There is a disabled parking bay outside

City Lit.

Term datesTerm 1:6 September – 18 December 2010

Term 2:10 January – 14 April 2011

Term 3:26 April – 30 July 2011

Please check the start and end dates

specific to your course.

Closed:25 December 2010 – 3 January 2011 and

22 – 25 April 2011.


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Refunds and changesRefunds

Wewillrefundyourfees(minusa20%

administration fee, minimum £10 per

refunded course) provided your

written request is received at least 3

weeks before the course starts. The fee

covers administration costs and the loss

of potential income to City Lit.

Please forward your written request to: Refund Requests, City Lit, Keeley Street,

London WC2B 4BA or

[email protected]

If you have difficulty with letting us know

in writing, please ring 020 7831 7831.

Exam fees are non-refundable.

We are only able to grant refunds which

are in accordance with our refund policy.

You can obtain the full refund policy

from our website or upon request via the

enrolment counter, department enquiry

desk or the supported learning centre.

This does not affect your statutory rights.

If we have to cancel a course and

cannot offer a suitable alternative

you will receive a full refund and a £5

shopping voucher as compensation

for your disappointment.

However, we regret that we cannot

accept liability for any inability to

provide courses where these are

affected by circumstances beyond

our reasonable control.

TransfersWe are unable to accept requests to

transfer students between courses, and

enrolments cannot be transferred

between students.

Changes to advertised coursesCity Lit reserves the right to change

course tutors or venues from those

advertised, and to cancel classes, or

close them early if necessary. In line with

our refund policy we are unable to grant

a refund on the grounds of a change of

tutor/venue.

ExaminationsIf you are on a course that leads to an

external exam or accreditation, your

course tutor will help you prepare for

your examinations. If you have any

questions about the exam or exam

regulations, please ask your course

tutor or contact the Exams office on

020 7492 2574. You can also ask the

enrolment team for a copy of the leaflet

entitled ‘Important information on your

accredited course’.

The exam invigilator will ask to see a

form of photo ID, such as a passport or

driving license, so please remember to

bring this with you on the day of the exam.

City Lit has an appeals policy and a

malpractice policy relating to exams.

Both are available on request from

the Exams office.



09

EventsEach year there is a host of events for

you to enjoy including:

• Regularlunchtimeconcerts,

free of charge.

• Productionsbyourtalenteddrama

students.

• Artexhibitions,includingjewellery,

fine art, sculpture and art & design.

• Deafday–thebiggesteventofitskind,

with dozens of exhibitors, interactive

workshops and competitions.

• LaunchofBetween the Lines, City Lit

students’ creative writing magazine.

• AdultLearners’Week–celebrating

the City Lit students nominated for an

OutstandingAdultLearneraward.

Look out for details posted around

City Lit.

Make a differenceStudent bursaryWe want to make sure that everyone can

afford to take a course with us. City Lit’s

student bursary supports students who

are unable or find it difficult to pay for

course fees or equipment. The scheme

relies on charitable gifts – if you would

like to make a donation, or have a

fundraising idea, please contact the

Marketing team.

Tel: 020 7492 2672

[email protected]

Sharing your newsWhy not tell us how your course has

impacted on your life?

Contact Marketing and

Communications:

020 7492 2672

[email protected]

Join our online communityJoin our growing community on

Facebook (www.facebook.com/citylit)

to share news and events and follow us

on Twitter (www.twitter.com/citylit) to

receive our regular updates.


Joining the right course

and making the most of it

“A useful, practical course with excellent tutors and

a supportive group of students.”

ILM award in leadership and management skills

Joining the rig

ht course11

Read full course details before enrollingMake sure you fully understand the

nature of your course, what topics will be

covered and what level it is before you

enrol by reading the full course outline.

Simply search for the course at

www.citylit.ac.uk or request a copy by

calling 020 7492 2600 with the course

code to hand.

Trying out coursesVisitors’ passes are available for many

courses. Please contact the relevant

department (page 32).

Advice, interviews and auditionsDrop-in adviceYou are welcome to talk to programme

area (department) staff about your

choice of course. Most departments

offer set times and dates when you can

justdropin.Occasionally,ifyouhave

a very specific enquiry that can’t be

answered during this meeting, we might

need to speak to the tutor on your

behalf for a more detailed response.

In this instance, we will aim to get back

to you a few days after the meeting.

Tip: You may find that most of your

questions may be answered by reading

the full course outline available for every

course at www.citylit.ac.uk

Alternatively, you can contact our

Advice and Guidance team for general

information on courses at City Lit and

across London and to discuss additional

support which might be available to you.

For some areas e.g. courses for adults

with learning difficulties and courses

for adults who stammer, a personal

assessment is always offered to guide

you onto the correct course.

Telephone adviceThere may be times when you prefer

to call the department by telephone

for advice rather than coming into the

college. If you can’t get through straight

away (we may be talking to other

students or teaching), please do leave

a voicemail message and we will aim to

get back to you within 2-3 working days.

Alternatively please email us (see page

32 for contact details).

Interviews and auditionsSome courses require an interview or

audition with the relevant programme

area before you can enrol (these courses

are marked with a * after the course

code e.g. PC303*). This is to make sure

that the course is the right level for you,

and sometimes there are formal

requirements which need to be verified.

The specific details will be described in

the course outline for your course, which

you can find at www.citylit.ac.uk.


To arrange for an interview or audition,

please call the relevant programme

area or refer to specific audition times

as printed in the course guide. In some

programme areas, the interview can be

done during the general advice times,

but we would strongly recommend you

check this in advance as different

practices apply in different areas.

Tip: A successful interview or audition

doesNOTguaranteeyouaspaceona

course.Onceyouhavebeenaccepted

by the programme area, you must enrol

if you want to secure a space on the

course. In general, you will need an

enrolment form that has been stamped

and signed next to the course details.

Application formsSome courses require an application

form and this will be indicated in the

course outline for your course. If you are

successful, you will be contacted by the

relevant programme area to advise you

on the next stage. Some courses then

require applicants to attend an interview.

Places are offered to successful

applicants on a first-come, first-served

basis, so early application is

recommended.

Waiting lists for full coursesCity Lit uses waiting lists for full courses

to capture expressions of interest from

students. You can join a waiting list at

www.citylit.ac.uk, by contacting the

relevant department, or by ringing the

enrolment hotline (see page 32).

If a place becomes available, we

endeavour to contact those on the

waiting list and the place will be

available on a first-come first-served

basis. However, our website is updated

every 15 minutes with course place

availability and therefore you are

strongly advised to also check the

website regularly.*

Adding your name to the waiting list

does have the additional benefit that

if extra dates are arranged you will be

contacted and offered a place and we

may also be able to suggest alternative

options.

*If you do not have access to the

website, please check availability

with the enrolment team on

020 7831 7831.

Attendance: does it matter?You will gain the most from your course

if you attend every session. Missing one

can make it hard to take part fully later.

Course outlines tell you what you can

expect to achieve – this assumes that

you are present throughout. However,

we appreciate that absence is

sometimes unavoidable. We recommend

you contact the department running

your course if you will be absent.

Join

ing

the

rig

ht c

ours

e12


Joining the rig

ht course13

Some courses may have a minimum

attendance requirement – please check

your course documentation.

Statements of learning: what are they for?At the start of your course your tutor may

ask you to complete a Statement of

Learning to assess yourself and highlight

what you would most like to learn on the

course. At the end of your course you will

be able to evaluate how much you have

learnt on the same form (the tutor will

indicate on the form how many of the

course aims you have achieved). You may

ask your tutor for a copy of the Statement

of Learning once the course is completed.

For us, Statements of Learning are an

important tool for improving the quality

of our courses, as they show us how much

each student has gained from their course.

Ourfundingbody,aswellasOfsted

inspectors, use it as a proof that

students achieve their learning aims.


support how we can help you

“The teacher’s approach is friendly, encouraging and supportive.”French

Supp

ort15

City Lit offers a wide range of services to

help you succeed in your studies.

Library (supported learning centre)Onceyouhaveenrolled,jointhe

supported learning centre and gain

access to the library. Simply bring along

your enrolment receipt and complete a

membership card.

Facilities include:

• Arangeofjournalsandmaterials,

books, music, CDs, videos and DVDs.

• Computersandinternetaccess,

including wifi for learners with laptops.

• Photocopiers.

The above facilities are free with the

exception of printing and photocopying.

For more information about the library

and supported learning centre,

including access to its on-line catalogue,

visit www.citylit.ac.uk or collect a printed

guide from the library helpdesk.

Supported learning centre

Mezzanine floor

020 7492 2666

[email protected]

Openingtimes:

Term-time only:

Mon – Fri: 09.30 – 21.00

Sat 10.00 – 17.30

Nontermtime:referenceonly,checkfor

opening times

See page 7 for term dates

Information and adviceOurexperiencedadviserscanhelpyou

find out about:

• Returningtostudy.

• Educationandtrainingopportunities

across London.

• Financialsupportforyourstudies.

• Childcare.

Contact: Information and Advice

020 7492 2500

[email protected]

Term-time:

Mon – Fri 12.00 – 19.00

Nonterm-time:

Mon – Fri 12.00 – 17.00

For term dates see page 7.

Financial supportIf you feel that you are unable to take a

course due to financial hardship, please

contact the Information and Advice team at

least two weeks before the course begins.

If you are on a low income or on income-

related benefit you may be entitled to

support from the student bursary, learner

support fund.

Supporting your learning


Sup

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ChildcareThe information and advice team may be

able to help with the cost of childcare if

you are on a low income or on Income

Support. We can also help you to find

registered childcare providers.

Job seekers’ allowanceIf you are registered unemployed and

receiving Job Seekers’ Allowance, you

can study provided that you continue to

meet the conditions listed in your Job

Seeker’s agreement, namely:

You must:• Showthatyouareavailablefor,and

are actively seeking, work.

• Showthatyouarestudyingfor16

hours or less a week.

• Bewillingandabletotaketimeoff

from your course to attend job

interviews.

• Beabletobecontactedatcollege

while attending your course.

• Bewillingandabletorearrangethe

hours of your course to fit in with a

job* or be prepared to give up your

course at once to take up any job of

over 24 hours a week.

*Please note that we are unable to

change course timetables. You may need

to join a similar course at a different

time. In this case we would be unable to

refund the cost of your original course.

CounsellingIf you find your worries are interfering

with your studies, our counselling service

is here to help you. The service is

confidential and completely separate

from any help given by your course

tutors. Drop in or call to make an

appointment.

Wed 13.30 – 14.30 and 18.15 – 19.15

Fri 12.30 – 13.30.

Term time only

Tel: 020 7492 2530

[email protected]

Courses to develop English and maths skillsIfyoudonothaveGCSEs,Olevelsor

other recent level 2 qualifications in

English or maths, you can join a course

designed specifically to develop these

skills. We offer assessments to iden-

tify the right level for you. Pick up an

‘English,mathsandESOL’guidefrom

reception or contact us: 020 7492 2511,

[email protected].

We run a range of English, maths and

computing courses for Deaf adults. Deaf

learners can contact us on:

SMS: 07624818557

voice: 020 7492 2726

textphone: 020 7492 2746

[email protected]


Supp

ort17

Additional learning support for English and maths If you are taking any other kind of

course at City Lit, we can help you build

your confidence in the English and

maths skills you need to complete it.

(Please note that this support isn’t avail-

able if you are taking one of the English,

mathsandESOLcoursesmentioned

above.) Support could include:

• Planninganddraftingwriting.

• Preparingforpresentationsand

discussions.

• Listeningtoinformationandfollowing

instructions.

• Improvinggrammar,spellingand

punctuation.

• Findinginformationfromdifferent

texts.

• Basicmathsskillsneededforyour

studies.

Tel: 020 7492 2506

[email protected]

Some courses at City Lit offer support

with other skills you may need for your

course. These could include: time

management, notetaking, revision

and memory techniques, improving

concentration, reducing stress and

exam anxiety and self motivation,

research techniques, referencing and

bibliographies. If you need extra support

talk to your tutor who can refer you.

Dyslexia supportIf you are, or think that you are,

dyslexic you may be able to receive help

or advice. Specialist one to one dyslexia

support is prioritised for learners on

accredited courses with substantial

reading or writing.

To contact us

Tel: 020 7492 2507

[email protected]

Support for students with disabilities If you need support for your course,

please contact Access to Learning as

soon as possible to discuss the options

that may be available. Please note that

we cannot guarantee we will be able to

provide support in every case. If you do

not wish to discuss support but would

like information about your disability

passed onto your course tutor please let

us know.

Contact us on:

Tel: 020 7492 2547

Minicom: 020 7492 2746

Fax: 020 7492 2748

[email protected]

Specialist resourcesIn the library (supported learning

centre) you can gain access to a large

deaf awareness section including

medical information on deafness and

signing videos. There are also

materials related to speech therapy

and stammering.


Sup

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Exam supportIf you have a disability and are taking

an exam, our examinations office can

arrange support including additional

time, supervised breaks, or access to a

computer.

Please talk to a member of our Access

to Learning team as soon as possible

(contact details on previous page).

If you stammer or have dysphasiaWe have a programme of courses to

help you.

Contact: Speech therapy

Tel: 020 7492 2578

[email protected]

If you have a learning difficultyAt City Lit there is a range of innova-

tive and creative courses for people

with learning difficulties. These include

foundation learning and non-accredited

courses. We will help you identify

appropriate courses to meet your

learning needs and plan your support.

Contact: Progress, courses for people

with learning difficulties

Tel: 020 7492 2586

[email protected]

Advice sessions:

Monday, Tuesday and Friday

12.30 – 13.30 (term-time only)

*For term dates see page 7.

If you are blind or partially sightedWe will try to provide teaching materials

in a format to suit your needs including

Braille, large print, audiotape or disk.

We may also be able to provide a reader,

note-taker or visual describer to support

you.

You can use:

• CCTVstoenlargetext.

• Kurzveil3000(scans,displaysand

reads out text).

• Jaws(providesaspeechread-back).

• ZoomTextXtr(magnifiesandprovides

a speech read-back facility).

• DragonNaturallySpeaking(speech

recognition software).

• Laptopandavoice-activatedtape

recorder for use in classes.

To request information in Braille, large

print or on audio tape, please contact our

Access to Learning team (see page 17).

If you are or have been a user of mental health servicesWe would be happy to work out the

most suitable support. Please contact

our Access to Learning team (see page

17). Although we do not have a mental

health practitioner, you may be able to

see a member of our counselling service

for support.


Supp

ort19

Contact: Counselling team,

Tel: 020 7492 2530

[email protected]

If you have a physical disabilityYou will need to know the support that

we can offer before you enrol. City Lit’s

main site at Keeley Street is fully acces-

sible for people with disabilities. If you

need assistance in the event of an emer-

gency, you must inform your tutor, who

will brief you on the local arrangements.

A small number of classes take place at

three other venues, all a short distance

from City Lit. Unfortunately all classes

at EC are accessed via stairs. The

photography studio and Fashion Retail

Academy are all fully accessible.

Contact: Access to Learning team.

For contact details please see page 17.

If you are D/deaf, deafened or partially hearing D/deaf, deafened or partially hearing

students who want communication

support in the classroom, need to talk

to us about support options.

You must attend an assessment session

as soon as possible after enrolling to find

out about support that is available.

Support will not be put in place without

you talking to us first.

Communicators can be provided for

advice sessions in the different

programme areas.

We offer advice sessions on Wednesday

afternoons at 2-3pm during term time

(see page 7 for details).

Minicom: 020 7492 2746

Voice: 020 7492 2722

Fax: 020 7492 2743

[email protected]

Ourdeafstudentservicesofficercan

give you confidential advice on a wide

range of issues.

Contact during term-time only:

Mobile/SMS: 07818 896 576

Minicom: 020 7492 2746

Fax: 020 7492 2743

[email protected]

Special classes for deaf adultsCourses are available in English, maths,

computing, lipreading and sign

language. Advice and guidance sessions

are held at 14.00 – 15.00 most

Wednesdays during term-time.

For term dates see page 7.

Please note that if you wish to enrol on

an English, maths or computing class

you need to contact us on:

SMS: 07624818557, voice: 020 7492 2726,

textphone: 020 7492 2746, deafskills@

citylit.ac.uk

Loop systemsIf you wear a hearing aid with a T-switch

you can use the loop systems that are

installed around the building. These are

installed at the reception desk, enrolment


Sup

por

t20

counter, the department enquiry desk, the

counter in the Supported Learning Centre,

the information and advice office and

some specialist D/deaf education

classrooms. The John Lyon Hall and the

music room on the ground floor have infra

red personal loop systems. Please ask if

you wish to use one of these.

Radio aidsRadio hearing aids are available for loan.

Please contact Access to Learning (see

page 17) if you would like the use of

one of these and your tutor will collect it

ready for the first class.

Flashing light alarm systemsThe classrooms used for teaching deaf

adults have red flashing light fire alarms.

Advice on environmental aids We have a collection of environmental

aids such as flashing door bells, listening

aids for TV/radio, alarms and amplified

telephones.

To arrange a demonstration, contact

Deaf Education (see page 32).

Other conditions which may affect your learningFeel free to tell us about any other

condition you have and we will try to

arrange appropriate support for you.

Additional supportIf you need additional support, we may

be able to provide a support tutor or a

volunteer. Possible support includes:

getting to know the college, getting

around the building, support in the

classroom, support tutorials or help

with private study.

Contact: Access to Learning team

(see page 17).

Your safetyIt is a condition of your enrolment

that you observe City Lit’s policy and

procedures for health and safety.

Briefing from your tutorYour tutor will make sure that you

receive any specific training or

instruction required for you to undertake

your course safely, usually in the first

session. You must follow safety

instructions (including wearing

protective clothing where appropriate)

at all times and never carry out

processes that you feel uncertain about.

Reporting accidentsCity Lit has a policy of fully investigating

incidents, accidents and hazards so as to

reduce risks and possible recurrence. If

you think you have something to report,

please speak to your tutor, programme

manager or ask for the duty manager.


Supp

ort21

First aid and emergenciesIf someone is taken ill, injured or has an

accident whilst at City Lit, you should

immediately contact a member of staff

who will take appropriate action. First aid

boxes are situated throughout the build-

ing, but please use only with reference

to a member of staff. All requests for first

aid will require completion of an incident

/ accident / hazard report form.

Fire noticesThere are notices in each classroom and

around the building explaining what to

do if there is a fire/emergency.

At the start of your course, the tutor will

inform you of the procedure for evacu-

ating the building, identify the nearest

exits, fire extinguishers and the route to

the evacuation point.

Please remember that the lifts will not

be available for use in an emergency

situation. If you need assistance, your

tutor will either arrange for a volunteer

from the class to support you or advise

you to wait at a refuge point for the fire

services.

Refuge points are the student lounges,

departments enquiries desk and

mezzanine lift lobby.

Please remember there are stairs at both

ends of the building.

Fire alarms and drillsIn the event of an alarm, it is essential

that everyone evacuates the building as

quickly as possible. In the event of the

need to evacuate the building, the fire

alarm will sound continuously. Red

flashing lights will alert deaf students

in the event of an alarm.

The person controlling the evacuation

will be at the evacuation point, wearing

a yellow jacket. The evacuation point

for students and staff at Keeley Street is

Kean Street, as shown on all fire notices.

If you are unable to find your tutor or

the rest of the class you should report to

them at the evacuation point. Please do

not leave the evacuation point until you

are told to do so.

The alarms are tested and maintained

regularly and notification of these events

will be posted in the reception area. This

is to allow as many people as possible

to hear the sound that the alarm makes.

Should the alarms sound continuously

during any notified practice period, the

evacuation plan must be activated.

Classes held away from the main City Lit

building will have their own fire and first

aid procedures. Please ensure that you

fully understand the instructions given to

you by your tutor.


meeting your expectations

“The classes are engaging and great fun.”City Lit reading group

Meeting

your expectations

23

During your time at City Lit, you will have:

• Accesstofullinformationandadvice

about courses, facilities, support

services and arrangements for fee

payments.

• Goodcustomerserviceatalltimes

from courteous and helpful staff.

• Ourcommitmenttorunningevery

course as advertised in the course

guide. If we have to cancel a course

that you are enrolled on and we are

unable to arrange a suitable alternative,

you will receive a full refund plus a

£5 shopping voucher for the

disappointment (see page 8).

• Accesstoourcomplaintsprocedureif

you are not satisfied with any aspect of

our service (see page 25).

• Theopportunitytogiveyourviews

about your experience at City Lit

and how it could be improved.

If circumstances beyond our control

(for example, industrial action, illness

of a tutor, building problems) prevent

us from meeting our standards, we will

do our best to keep disruption to a

minimum.

In your contact with City Lit, we will:• Identifyourselves.

• Giveyouourattention.

• Treatyouwithrespect.

• Bepolite,helpfulandprofessional.

• Giveconsistent/accurateinformation.

• Listentoyourcommentsand

complaints and deal with them

(this may mean referring you to

someone more appropriate in the

organisation).

Studying at City Lit, you can expect:• Classesthatstartontime.

• Ahighstandardofteachingfrom

appropriately qualified teachers whose

work is reviewed and supported.

• Promptreturnofcourseworkwhereit

is part of your studies.

• Feedbackonyourprogress.

• Appropriate/suitablefacilitiesand

equipment necessary for your class.

• Equaleducationalopportunities.

See page 27 for information on equal

opportunities.

What you can expect at City Lit


Mee

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24

We aim to:• Helpyouchooseaprogrammeof

study that suits your needs, by

providing advice about the options

available to you at City Lit, and give

advice on further courses of study.

• ClearlyidentifyEnglishandmaths

requirements for all courses.

• Providedetailsofourfees,examina-

tion costs, and concessionary rates,

including information on any materials

that you will be expected to buy.

• Offeradviceandpracticalhelpwhere

the payment of fees is a barrier to

joining a course.

• Dealwithapplicationsforplacesfairly

and efficiently.

• Providesupportforstudentswith

special requirements when possible.

• Keepyouinformedofchangesand

developments affecting your studies

at City Lit.

• Makeitpossibleforyoutoexpress

your views about our services.

• Actonyoursuggestionsfor

improvements to teaching and

services when possible.

• Keepyouinformedaboutour

performance.

How we ensure qualityWe monitor and set standards for quality

across City Lit.

Helping you choose the right courseWe work to provide clear, accurate infor-

mation and advice to help you make the

right choice of course. We also carefully

monitor attendance and if students stop

coming, we try to find out why.

Course evaluation by studentsTutors and programme managers value

yourviewsaboutcourses.Onmost

courses you will be asked to complete an

evaluation which asks for your opinions

about the course. You can also complete

an online review of your course at www.

citylit.ac.uk to share your views with

other students.

Appraisal and observationOurstaffreceiveappraisalsoftheir

work and for teaching staff this includes

classroom observation. During a visit

from from an observer you may be asked

general questions about your course –

we thank you in advance for your

cooperation.

City Lit has an active policy of staff

development so that employees can

improve their skills and knowledge.


Awards and inspection results

Specialist independent inspectorsOurworkissubjecttoinspectionby

OfstedonbehalfoftheGovernment,our

main funder. We were last inspected in

2007 and overall graded as ‘good’ with

many areas graded as ‘outstanding’.

Outstanding teaching and learningCity Lit was awarded Beacon college

status in 2004. The Government awards

this to colleges demonstrating

excellence in key aspects of provision.

Excellence in customer serviceCity Lit holds a Chartermark, the

Government’s award for excellence in

customer service. We are committed

to maintaining the high standards that

these entail.

Investor in peopleCity Lit is proud to hold the Investor

in People silver award, which recognises

the college’s commitment to developing

the skills and careers of its staff.

Information, advice and guidance accreditationCity Lit’s information, advice and

guidance service (IAG) holds the

Matrix kitemark, a national standard of

excellence in information, advice and

guidance.

Queen’s Anniversary PrizeCity Lit holds the Queen’s Anniversary

Prize for our work with adults who

stammer.

Tell us what you think

How to give us your feedbackWe encourage your views on the service

we provide at City Lit. If you have a

complaint, speak to your tutor, the

receptionist, the relevant course subject

manager or the Departments’ Enquiries

Desk on the first floor and explain the

problem. The member of staff may

be able to deal with the situation

immediately. If you would prefer to put

your complaint in writing, please email

[email protected] or use

the ‘Tell us what you think’ form,

available from reception, library and

student lounges.

Please do approach staff at reception,

if you need assistance with

completing the form or if you prefer to

make a verbal complaint. You can also

receive large print forms at reception. If

you are Deaf or hard of hearing and re-

quire an interpreter, please let us know.

How we will respond to your complaint• Staffwillmakesurethatallcomplaints

are dealt with fairly, quickly and

sympathetically.

• Allcomplaintswillbetreatedseriously.

• TheDeputyPrincipalwillgiveyoua

Meeting

your expectations

25


Mee

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you

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26

response which will include

conclusions drawn from the

investigation. If the response

concludes that your appeal is not

upheld, we will give you the reasons why.

• Allcomplaintsaremonitored.

We aim to:

• Sendyouanacknowledgementwithin

5 working days of receiving your

complaint.

• Giveyouafullresponsewithin20

working days.

If you are not satisfied with the action

we take you should respond to us,

explaining the problem and saying what

you would like us to do about it.

Please respond to:

NickMoore,DeputyPrincipal,CityLit,

Keeley Street, London WC2B 4BA

Email: [email protected]

Fax: 020 7492 2736

You said...we did If you would like to find out more

about changes we have made to

courses or services in response to

student feedback, please visit

www.citylit.ac.uk/about/You_said,_we_

did

Obligations of studentsFor information on what City Lit expects

of students, please refer to the City Lit

code of conduct/obligations of students,

page 36.

How to get involvedWe value and closely monitor all the feedback we receive from our students. There are various channels through which you can feed back to us and become actively involved in improving quality.

Become a student governorWe have two student governors on our board and welcome your interest in becoming involved. An election will be held early in the autumn term 2010 for a student governor. Student governorsreceivean85%discountoncoursefees up to a maximum of 78 hours per academic year. Contact the Clerk to the Governors for more information (see page 29).

Surveys and questionnairesPlease complete the course evaluation

form at the end of your course. You may

also receive our student survey asking for

your feedback on our services, or write a

review at www.citylit.ac.uk

Communicating onlineYou can follow us on

www.twitter.com/citylit and join our


Meeting

your expectations

27

growing community on

www.facebook.com/citylit.

Student panel The City Lit student panel meets at

least three times a year. As a member,

you can have input into our quality

improvement and discuss the student

experience at City Lit. Minutes from the

student panel meetings are available on

our website. Please contact

[email protected] if you would like to

find out more.

We advertise for new members each

academic year - please look out for

notices around the building. If you want

to share feedback about City Lit with the

panel or find out more about their work,

please write to

[email protected]

Student focus groupsSome departments organise their own

student focus groups. Ask your

department whether one is available

for your area of interest.

Course reviewersAt the beginning of each academic year

we recruit some students to complete

comprehensive course review

questionnaire. These are very useful for

us to improve our courses continuously.

Please look out for notices around the

building and on the website.

Equal opportunities and race equalityEquality and diversitystatement from the Principal, Peter Davies:“I am committed to ensuring that City

Lit promotes equality of opportunity for

both staff and students. I believe that all

staff and students have the right to work

or receive education in an environment

which is free from discrimination on any

grounds, including age, race, disability,

marital status, religion or sexual

orientation. All staff and students are

responsible for ensuring that diversity

is valued and the principles of equality

of opportunity are fully practised within

their area or class.

All staff and students are expected to:

• Promoteaworkandeducationculture

in which diversity is vigorously pursued

and highly valued.

• Ensurezerotoleranceofallformsof

discrimination, bullying and

harassment.

• Takestepstoresolvepersonalconflict

as early, fairly and amicably as possible.

• Ensurethattheyarefamiliarwith

policies and procedures for equality

and diversity, and complaints.

Staff are responsible for reporting

complaints of discrimination, bullying

and harassment from both staff and

students.“


Mee

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28

City Lit’s equal opportunities and race equality policyOurpolicysetsouthowwemeet

the requirements of the Disability

Discrimination Act (1995) and Race

Relations Amendments Act (2000) and

other relevant legislation. The policy

includes procedures for reporting and

dealing with discriminatory practice.

To support our policy:

• WehaveanEqualityandDiversity

Committee which meets regularly and

makes recommendations to the

Executive Team.

• Wehavefocusgroupsthataresetup

to discuss areas of special concern

(e.g. disability discrimination).

• Weprovideregulartrainingforstaff

on equality and diversity matters.

Information we hold about youData Protection Act 1998 – how the Act helps youThe Act gives you certain rights. It also

ensures that when we record and use

your personal information, we must be

open about how the information is used

and follow the principles of “good infor-

mation handling” set out in the Act.

Why does data need protecting?While there are benefits derived from

the processing of your personal data,

problems can also occur when data is

incorrectly entered, becomes out of date

or is confused with someone else’s data.

What are we doing?• Wehaveadataprotectionpolicywith

clear guidelines, and staff training and

awareness has taken place.

• Formsusedforrecordingyourpersonal

data, e.g. the enrolment form, explain

what your data is used for and contain

a data protection statement for your

information.

Right to access informationYou have the right to access certain

personal data that we hold about you.

If you wish to exercise this right, please

complete the City Lit request form for

Access to Personal Data (available from

the enrolment office) and send it to the

Services Contract Manager, IT Services,

City Lit, Keeley Street, London

WC2B 4BA.

Records managementCity Lit has a records management

system whereby student information and

course details are kept on-site for the

current academic year and the

previous academic year. At the end of

this period student information is

archived off-site for a further year.

Course information will be destroyed

after two years and student information

after three years.

There will be a charge of £50 to the


student for retrieval of information

stored off-site. Electronic records are

kept for longer but may not contain the

same level of detail as paper records.

WebsiteWe use cookies* on our website to

enable us to monitor the use of our site

and whether visitors are new or repeat

users. We do not store personal informa-

tion. You can manage cookies by editing

your browser preferences (check the

advanced features).

*Cookies are the files which enable us to

hold information on the times and dates

visitors have used our website.

Information available to you

Freedom of informationYou are entitled to look at any City Lit

document, other than personal and

confidential files. For more details about

your rights, please read the City Lit

Publication Scheme, available in our

Supported Learning Centre.

GovernorsCity Lit has a governing body which in-

cludes people with specialist knowledge

and skills that are related to the work of

the college. There are elected staff and

student members. There are two student

governors who may be contacted c/o

the Clerk to the Governors.

Contact: Clerk to the Governors

Tel: 020 7492 2598

Fax: 020 7492 2736

[email protected]

Published informationIf you want to know more about City Lit,

we issue:

• Anannualreport.

• InspectionreportsonCityLit.

• Resultsofthestudentsatisfaction

survey.

• Anannualsummaryofyourcomments

from the ‘Tell us what you think’ form.

• Acourseguidefortheyearandan

additional summer course guide.

• Emailupdatesonnewcourses

(to subscribe just email

[email protected]).

• OurapplicationfortheCharterMark,

the award for excellence in public

service.

• ApublicationcelebratingourAdult

Learners’ Award winners.

•Onlineinformationat

www.citylit.ac.uk

Contact:

Marketing and Communications

020 7492 2672

[email protected]

Meeting

your expectations

29


contacts Key staff contacts

“The tutor is brilliant at integrating different levels.”T’ai Chi

General college mattersPostal address: City Lit, Keeley Street,

Covent Garden, London, WC2B 4BA

General enquiries, lost propertyReception

Tel: 020 7492 2600

Fax: 020 7492 2735

Enrolment and enquiriesEnrolment office

Ground floor foyer

Tel: 020 7831 7831

Fax: 020 7492 2735

[email protected]

(email address is for enquiries only,

not enrolments)

Information and advice on courses, fees and childcareInformation and advice shop,

Ground floor foyer

Voice and Minicom: 020 7492 2500

[email protected]

Library (supported learning centre) Mezzanine floor

Library helpdesk: 020 7492 2666

[email protected]

Exam office Tel: 020 7492 2574

[email protected]

Learning supportStudy skills area, room M10

Mezzanine floor, in the supported

learning centre

020 7492 2506

Minicom: 020 7492 2746

Fax: 020 7492 2748

[email protected]

Support with dyslexiaTel: 020 7492 2507

[email protected]

Support with disabilities Access to Learning team

Tel: 020 7492 2547

Minicom: 020 7492 2746

Fax: 020 7492 2748

[email protected]

Deaf and disabled support Tel: 020 7492 2722

Minicom: 020 7492 2746/7

Fax: 020 7492 2743

CounsellingTel: 020 7492 2530

[email protected]

[email protected]

Contacts

31

Contacts


Con

tact

s32

Receive regular email updates on course information, news, events and promotionsMarketing and Communications

020 7492 2672

[email protected]

Building management and securityFacilities Manager

Tel: 020 7492 2690

Duty managerThe duty manager should be called only

in case of an emergency.

Mobile: 07887 846350

Senior managementPeter Davies, Principal

[email protected]

NickMoore,DeputyPrincipal

[email protected]

Joe Manifold, Vice Principal, Resources

[email protected]

Programme areasMany programme areas offer regular

drop-in advice sessions. Please see page

2 of the full course guide for details.

Access to higher education and return to studyHead of programme:

Anne Hartree

020 7492 2610

[email protected]

Careers in care workHead of programme: Wendy McKaig

020 7492 2526

[email protected]

Community outreachHead of programme: Rachel Johnson

020 7492 2526

[email protected]

ComputingHead of programme: Janet Truman

020 7492 2515

[email protected]

Deaf educationHead of programme: Marian Grimes

Voice: 020 7492 2725

Minicom: 020 7492 2746/7

Fax: 020 7492 2745

[email protected]

Drama, dance and speechHead of programme: Vivienne Rochester

Tel: 020 7492 2542

[email protected]

Health and movement studies020 7492 2622

[email protected]

HumanitiesHead of programme: Tabby Toussaint

020 7492 2652

[email protected]

LanguagesHead of programme: Agnès Groleau

020 7492 2644

[email protected]


MusicHeadofprogramme:JanetObi-Keller

020 7492 2630

[email protected]

Progress: courses for people withlearning difficultiesHead of programme: Duncan James

020 7492 2586

[email protected]

Psychology, counselling and personal developmentHead of programme: Celia Levy

020 7492 2530

[email protected]

Skills for life (English, maths and ESOL courses)Head of programme: Annabel Steward

020 7492 2511

[email protected]

Speech therapyHead of programme: Duncan James

020 7492 2578 / 2579

[email protected]

Teacher and management trainingHead of programme: Wendy Moss

020 7492 2537

[email protected]

Visual artsHead of faculty: Kate Wickham

DeputyHeadofFaculty:NickDoran

020 7492 2700 / 2703 / 2710

[email protected]


33

appendixCity Lit code of conduct and

student disciplinary procedure

“The tutor is very encouraging and also tactful in offering suggestions for improving your work.”Shakespeare auditions

appendixCity Lit code of conduct and


Ap

pend

ix35City Lit code of conduct and


Stages of the student disciplinaryprocedure

Stage 1 - Informal approach

Stage 2 - Programme Manager’s involvement

Stage 3 - Deputy Principal’s involvement

1. Scope and purpose

1.1 This document sets out the code of

conduct to which students are expected

to adhere when admitted to City Lit. It

also sets out the procedure which should

be followed where the code of conduct

is breached.

1.2 Breach of the code of conduct may

lead to disciplinary action being taken

against a student and repeated breaches

or a very serious breach may result in

permanent exclusion.

1.3 This code applies to all students and

users of City Lit, and at all times during

the year.

2. Time periods

2.1 With the exception of the time

allowed for lodging an appeal, time peri-

ods stated in this code are guidance and

may be varied by the college in excep-

tional circumstances.

2.2 Periods of days in this code are

officeworkingdays.Officeworkingdays

are defined as Mondays to Fridays. It will

be assumed that documents sent by first

class post have been received within 48

hours of posting.

3. Student entitlementAt all stages in the disciplinary proce-

dures, students may bring a friend or

colleague (but not a legal adviser) to the

interviews and will have the opportunity

to give their views of the situation and

raise any points which should be consid-

ered before our decision is made.

Where it is alleged that a criminal of-

fence has been committed, a legal advis-

er may be brought, provided City Lit is

informed of the proposed representative

in good time for the meeting.

Students have the right at all stages to

see material that is kept on their file and

to request its removal if it is found to be

incorrect.

4. City Lit code of conduct/ obligations of studentsStudents must observe City Lit’s rules as

detailed below, breaches of which may

result in disciplinary action being taken

against students.


Ap

pen

dix

36

We expect students to:

• FollowCityLit’sHealthandSafety

Regulations and behave in a way

which does not put themselves or

others in danger.

• Attendclassesregularlyandbeon

time (absence can result in courses

being closed).

• Studytothebestoftheirabilityand

hand in any set work on time.

• RespectallusersofCityLit,whether

students, staff, volunteers or members

of the public.

• Behaveinawaywhichrespectsthe

needs of others to learn, teach and

work.

• Respectthepropertyofthecollege,of

staff and other students.

• Helpkeepthebuildingcleanandtidy.

• RespectCityLit’sequalopportunities

policy at all times.

• Refrainfromusingmobilephones,

from taking photographs or video

recordings in class.

• Refrainfromeatinganddrinkingin

class, with the exception of water.

5. MisconductThe following are examples of behaviour

which are considered as misconduct and

may result in disciplinary action being

taken. This is not a comprehensive list:

• FailuretofollowtheHealthandSafety

Regulations.

• Conductwhichprevents,obstructs

or disrupts teaching, learning or the

administration of the business of

City Lit.

• Failuretofollowthereasonable

instructions of a member of staff.

• Smokinginanon-smokingarea.

• Disorderlybehaviourortheuseofbad

or abusive language.

• CausingdamagetoCityLitbuildings,

equipment, books or furnishings.

• Interferencewithsoftwarebelonging

to or used by City Lit or misuse of

computer facilities.

• Drunkennessortheuseofillegal

drugs.

• Behaviourorlanguagewhichisracially

or sexually offensive or which is

offensive to those with disabilities.

• Postingdamagingoroffensive

messages, attacking staff or other

students, on web-based networking

sites.

• Violenceorthreatofviolence.

• Behaviourorlanguageonoroffthe

college premises which may give City Lit

a bad reputation.

• Anyillegalactonoroffthecollege’s

premises which may harm City Lit.


Ap

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ix

Disciplinary action may be taken against

students whose behaviour is considered

by the college to constitute misconduct.

If this happens repeatedly or there is a

single very serious violation, the student

may be suspended or expelled (see

Gross Misconduct below).

Where students are seriously

misbehaving and causing disruption

to the learning of others, they may be

required to leave the classroom and/or

City Lit premises immediately. This

action by a tutor or other member of

staff dealing with the incident does not

constitute suspension or expulsion and

will not prejudice the subsequent han-

dling of the case, which will normally be

under Stage 3 of the procedure.

6. Gross misconductAny behaviour involving violence or the

threat of violence, deliberate damage to

property, putting the health and safety

of others in danger, disruptive behaviour,

bullying, harassment, intimidation,

dishonesty (including * breaching exam

regulations and theft) or any illegal

activity is likely to be treated as ‘gross

misconduct’. These are only examples

and not a complete list.

* As laid out in City Lit’s assessment

malpractice policy.

Gross misconduct will be dealt with

under the third stage of the Disciplinary

procedures.

The Principal has the power to suspend

or exclude a student and can delegate

these powers to a senior member of

staff.

Use of college computersCity Lit has a duty to ensure its comput-

ing systems are only used for proper

and appropriate purposes and also to

minimise the effects of security incidents,

such as viruses. The use of computers

may be monitored to ensure compliance

with the following rules.

You may use the college computers for:

• Activitiesassociatedwithstudents

finding a job, career development and

access to courses under agreed tutor

or management direction.

• Learningactivitiesassociatedwith

courses held by City Lit and attended

by the student.

You may not use a college computer for:

• Anyactivitieswhichwouldbe

incompatible with the college ethos

and values.

• Profitorgain-makingactivitiesnot

sanctioned by City Lit.

• Privateorpersonalinterestsorbusiness,

where such use is deemed to be

excessive or unreasonable, especially

in the use of internet or electronic mail

services.

37


Ap

pen

dix • Anyillegalactivities.

• Seekingtogainunauthorisedaccess

to resources.

• Wastingofresources(e.g.people,

consumables, capacity, computer).

• Alterationordestructionofthe

integrity of computer-based

information.

• Compromisingtheprivacyofusersor

confidentiality of data.

• Downloading,storing,forwarding,

creating and/or viewing obscene

material.

• Electronicharassmentofanykinde.g.

abusive, racist or sexist material.

• Playingcomputergamesthatinvolve

downloads.

• Propagatingchainlettersorjunkmail,

unsolicited commercial or advertising

material.

38


index

“The course brought out the best in the group.”TV and radio comedy

40in

dex A

Accidents, reporting ............................. 20

Advice ............................................... 11,15

Attendance ............................................ 12

Auditions ............................................... 11

Awards ................................................... 25

B

Bike racks ................................................. 7

Blind or partially sighted ...................... 18

C

Cafe .......................................................... 6

Car parking .............................................. 7

Childcare ............................................... 16

Code of conduct ................................... 35

Communication support ...................... 19

Complaints ............................................ 25

Computers ............................................ 37

Contacting us ........................................ 31

Contents .................................................. 1

Counselling ........................................... 16

Course evaluation by students ............ 24

Course reviews (online) ....................... 24

Cycle racks............................................... 7

D

Data Protection Act .............................. 28

Deaf, deafened or partially

hearing, Support for ............................. 19

Disabled students, Support for ........... 17

Disciplinary procedure ......................... 35

Dyslexia, Support for ............................ 17

E

Emergencies ......................................... 20

English,mathsandESOL ............... 16, 17

Enrolment ................................................ 5

Equal opportunities .............................. 27

Events ..................................................... 9

Exams .......................................... 8, 18, 31

F

Facilities at City Lit .................................. 5

Feedback ............................................... 25

Financial support

for your studies ............................... 15, 16

Finding your way around ....................... 4

Fire alarms and drills ....................... 20,21

Fire notices ............................................ 21

First aid and emergencies .................... 20

Flashing light alarm systems ................ 20

Freedom of information ....................... 29

G

Governors ......................................... 26,29

H

How to get involved ............................. 26

I

Information and advice ........................ 15

Information available to you ................ 29

Interviews............................................... 11

J

Job seekers’ allowance ........................ 16


index

41

L

Learning difficulty, Support for ............ 18

Learning support .................................. 17

Library ................................................ 6, 15

Loop systems ........................................ 19

Lost property ...................................... 6,31

M

Mental health services, Users of .......... 18

P

Practical information .............................. 2

Published information .......................... 29

Q

Quality assurance ................................. 24

R

Race equality ......................................... 27

Radio aids .............................................. 20

Records management .......................... 28

Refreshments .......................................... 6

Refunds .................................................... 8

S

Safety ..................................................... 20

Security .................................................... 6

Smoking ................................................... 6

Social media ........................................... 9

Special classes for deaf adults ............. 19

Specialist resources .............................. 17

Stammering or dysphasia .................... 18

Statements of learning ......................... 13

Student bursary ....................................... 9

Student focus groups .......................... 27

Student governor.................................. 26

Student panels ...................................... 27

Supported learning centre ............... 6, 15

Supporting your learning ..................... 15

Surveys and questionnaires ................. 26

T

Telephones .............................................. 6

Term dates ............................................... 7

Toilets ....................................................... 4

Transfers .................................................. 8

Trying out courses................................. 11

V

Visitors’ passes ...................................... 11

W

Waiting lists for full courses ................. 12

What you can expect ............................ 23

Wifi ......................................................... 15


City LitKeeley Street, Covent Garden,

London WC2B 4BA

Enrolment: 020 7831 7831

Switchboard: 020 7492 2600

Fax: 020 7492 2735

Email: [email protected]

Access: Fully accessible for people with

disabilities.

TheCityLiteraryInstitute,acompanylimitedbyguarantee,registeredinEnglandNo.2471686.

Registeredoffice1-10KeeleyStreet,LondonWC2B4BA.RegisteredCharityNo.803007

EC

7-11 Stukeley Street, London, WC2B 5LB

Photography Studio

9 Kean Street, London, WC2B 4AY

The Fashion Retail Academy15 Gresse Street, London, W1T 1QL

Other locations

A small number of City Lit courses take place at three other venues, all a short

distance from City Lit.

Access: unfortunately all classrooms at EC are accessed via stairs.

32941 CityLit Student-Handbook 2010 Sign Off

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Transcript of 32941 CityLit Student-Handbook 2010 Sign Off