3.2 Retooling the Crisis Response System
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Transcript of 3.2 Retooling the Crisis Response System
R e tooling the
C ris is R e sponse S yste m
Miche lle H e ritage
E xe cutive D ire ctor
C om m unity S he lte r Board
www.csb .org
National C onfe re nce on E nd ing H om e le ssne ss
Wash ington, D C
July 1 4, 201 1
O ur Fam ily S he lte r
S yste m
YWC A Fam ily C e nte r
Franklin County Family Emergency Shelter System
First contact between
YWCA Family Center and
family:
Triage Referral Assessment Services Guidance
Permanent housing, usually with Transition assistance (CSB)
Referral to direct housing:Family Housing Collaborative
(Salvation Army, Homeless Families Foundation, Volunteers of America, CSB)
Diversion: Helping families stay in the housing they’re in, with support from community programs, social
service agencies, family and friends, and other community agencies.
Welco
me to
the Fam
ily Cen
ter
Referral to Tier II shelter(Homeless Families Foundation, Volunteers of America)
Referral to transitional housing (Amethyst)
Referral to permanent supportive housing (Community Housing Network, Amethyst, Volunteers of
America, Maryhaven, Columbus AIDS Task Force)
Perm
anen
t ho
usin
g
Treatment programs for severe issues
(ADAMH agencies)
RA-TA/Program Planning-Development/Family System Planning/Front door slide with provider names 5.6.105/6/10
C om pre he ns ive Asse s sm e nt
⟨ Fam ily im m e d iate ly triage d to s e e if d ive rs ion is
poss ible
⟨ Re fe rre d to pre ve ntion if s till house d
⟨ E ligib ility - m ust have m inor ch ild re n
⟨ Intake s d one 24/7
⟨ Asse s sm e nt take s 1 .5 hours
Pre ve ntion
S table Fam ilie s
C oord inate d C lie nt Linkage
H ous ing plan
com ple te d with in
24-48 hours
Program R e fe rrals
⟨ D ire ct clie nt ass is tance for re nt/se curity
d e pos it
⟨ D ire ct hous ing
⟨ Job2H ous ing program
⟨ Pe rm ane nt supportive hous ing
⟨ Marke t rate hous ing
Program R e fe rrals
⟨ D ire ct clie nt ass is tance for re nt/se curity
d e pos it
⟨ D ire ct hous ing
⟨ Job2H ous ing program
⟨ Pe rm ane nt supportive hous ing
⟨ Marke t rate hous ing
Waitlis ts & O ccupancy
5,220%
incre ase in
fam ily
ove rflow
O utcom e s
Households Served
Nightly Occupancy
Average Length of Stay (Days) Successful Outcomes Successful Housing Outcomes
Average FHC Transition Time
(Days)
YWCAGoal (#)
Actual (#)
Outcome Achieve ment Capacity Actual Goal Actual
Outcome Achievement
Goal (#)
Actual (#)
Outcome Achievement
Goal (%)
Actual (%)
Outcome Achievement
Goal (#)
Actual (#)
Outcome Achievement
Goal (%)
Actual (%)
Outcome Achievement Goal Actual
Outcome Achievement
FY2010 660 688 √ 50 38 20 21 √ 427 487 √ 70% 76% √ 260 333 √ 61%68% √ 7 14 ≠
FY2009 660 653 √ 50 39 20 22 √ 427 451 √ 70% 74% √ 333 257 N/A 78%57% N/A 7 19 N/A
FY2008 660 726 √ 50 47 20 24 ≠ 427 495 √ 70%72% √
FY2007 660 701 √ 50 44 20 23 ≠ 427 440 √ 70%66% √
FY2006 660 696 √ 50 44 20 23 ≠ 427 442 √ 70%68% √
O the r Ways we ’ve R e -toole d
⟨ O ve rflow m anage m e nt hand le d by front d oor
provid e r
⟨ Manual to capture role s of e ach partne r
⟨ S tre am line d ne xt s te p hous ing practice s
⟨ Pe rform ance -base d contracting
O ur S ingle Ad ult
S he lte r S yste m
Franklin County Adult Crisis Response
First contact between
Centralized Point of
Access and single adult:
Triage Referral Services Guidance
Permanent housing, usually with Transition assistance (CSB)
Diversion: Helping individuals stay in the housing they’re in, with support from community programs,
social service agencies, family and friends, and other community agencies.
Welco
me to
the
Cen
tralized P
oin
t of A
ccess
Referral to transitional housing (Amethyst, Friends of the Homeless,
Volunteers of America of Greater Ohio)
Referral to permanent supportive housing
(Community Housing Network, Amethyst, Volunteers of America of Greater Ohio, Maryhaven,
National Church Residences, Columbus AIDS Task Force)
Perm
anen
t ho
usin
g
Treatment programs for severe issues
(ADAMH agencies)RA-TA/Program Planning-Development/Adult System Planning/Adult System Slide 4.5.114/5/11
Ad
missio
n to
: FM o
n 8
th, FM o
n
6th, FM
Nan
cy’s Place, Fo
H
Men
’s Sh
elter, FoH
Reb
ecca’s P
lace, VO
A M
en’s S
helter.
Referral to inebriate shelter
(Maryhaven Engagement Center)
Referral to the Unified Supportive Housing System for placement in
permanent supportive housing(Community Housing Network, Southeast Inc.
National Church Residences, YMCA of Central Ohio, YWCA Columbus)
Referral to Rapid Re-housing programs(Volunteers of America of Greater Ohio /
Community Housing Network Rapid Re-housing, Community Housing Network In-reach Single Adults)
Triage and D ive rs ion
Refer to Prevention Services
Complete Triage/Diversion Form;Enter data in CSP
Is adult facing eviction/
foreclosure?
Single Adult presents at CPOA
Is adult self
caring?
Refer to Hospital, Mental Health
Provider, shelter for public inebriates
Does adult have any
other option?
Assist adult in making alternate arrangements
Complete Shelter Intake
Yes
No
Yes
Yes
No
No
D ive rs ion Workflow C hart
Waitlis t Workflow C hart
Front-D oor Intake
⟨ C olle ct all available clie nt d ocum e ntation
⟨ C om ple te clie nt intake pape rwork
⟨ D e te rm ination of R e bu ild ing Live s or C hronic
H om e le ss s tatus
⟨ D ata e ntry into C S P
⟨ U pload of intake d ocum e ntation into C S P
⟨ Intake s d one 24/7
O ne Ye ar O utcom e s
⟨ Ind ivid uals s e rve d
⟨ 5,348 ind ivid uals , 36% fe m ale , 64% m ale
⟨ 6,662 contacts (25% re pe at contacts for the
ye ar)
⟨ 58% ne w to she lte r (with in 1 0 ye ars )
Ne w Me asure m e nts
⟨ C lie nt goal plans with in 5 d ays of she lte r e ntry
⟨ C lie nt m ust show som e progre ss with in 20 d ays
⟨ Portion of she lte r fund ing d e pe nd e nt on:
⟨ m e e ting 30-d ay ave rage le ngth of s tay
⟨ 25% succe s sful hous ing outcom e s
Looking Forward
⟨ What should the s tructure of the front d oor be ?
⟨ Who should run it?
⟨ What is its prim ary purpose ?
G e tting to H ous ing
⟨ Ve te rans Ad m in is tration
⟨ Rap id R e -hous ing program s
⟨ C ritical tim e inte rve ntion; clin ical pathways
U nifie d S upportive H ous ing S yste m
⟨ Placing the right pe rson
⟨ In the right unit
⟨ At the right tim e
⟨ At the right cost
Q ue stions?