3.1 SAMPLE OF NIGHT AUDITOR’S REPORT

TERMS AND DEFINITION SO - Occupied (stay over) OOO - Out of Order V - Vacant (on change) C/O - Guest has checked out today EA - Early arrival today R - Ready B - Slept out NB/NB - Occupied, no baggage/luggage DND - Do not disturb sign on door LO - Lock out (room has been locked by management so that guest cannot

re-enter)

Lost and found items should be stored in a secure area. In large hotel, linen clerk will handle lost and found. In smaller hotels task may be delegated to Executive Housekeeper or front office

personnel. When a room attendant finds an item left behind by a guests, immediately turn it

over to the Lost and Found. Item should be tagged, logged, and secured after they have been turn. A log should be to record date, time, where, and by whom. All lost and found items should be kept for 90 days.After that it is up to the

management to decide on how to dispose. Normally, item will be given to the person who found or donate to charity.

3.2.7 HANDLE LOST AND FOUND ITEMS PROCEDURES LOST AND FOUND PROCEDURES

This area is unrestricted to guests and other people who passed by the hotel.

Consists of Front-of-the-house zone such as public restroom, entrance, lobby, front desk, corridor, and lift.

These cleaning responsibilities are illustrated in Diagram 3.3.1

3.3 PUBLIC AREA CLEANING

Diagram 3.3.1 Public Area Cleaning Responsibilities

Public area

cleaning

Public restroom

s

entrance

Front

desk

Corridor

Lift

Lobby

Check wheather the restroom is vacant before entering. If the restroom that is to be cleaned is by members of the opposite sex, knock on the door and announce housekeeping three time.

Open the restroom door and put the floor sign.

Apply all-purpose cleaner to toilets and urinals or appropriate cleaner to give time.

Empty the trash containers and ashtrays. Replace new bags for the trash container and wipe clear the ashtrays.

Clean basin and surrounding counter top areas. Use all-purpose cleaner with sponge, or sprays. Check drain traps for hairs and other wise. Check drips and leaks in pipe.

Wipe dry sinks and counter tops with clean cloth.

Wipe mirrors with appropriate cleaning solutions. Mirror should be free from streaks and water spots.

Clean toilets and urinals using bowl brush and clean rug. Flush several times while rinsing the bowl brush in fresh water. Fixture and outer area should be wiped with a damp cloth or sponge from top to base.

Toilet partitions should be cleaned using spray bottle with damp cloth or sponge. Remove any fingerprint on door locks and paper dispenser. Do not stand on a toilet to clean hard to reach areas. Use special cleaning tools for this purpose. Report any scratches to supervisor.

Starting at one point and back to the start. Note any damages and notify the supervisor

Replenish toilet paper, paper, tissues, paper towels, soaps. Sweeping and mopping floor beginning from the farthest end and back toward the entrance. Mix solution with water and directly apply to the floor. Rinse using hot water. Rinse and wring mop frequently. Use warning sign WET FLOORS if the floor is still wet. Spary air freshener before you leave.

3.3.1 PUBLIC CLEANING PROCEDURE A) PUBLIC RESTROOM CLEANING PROCEDURES

The first place guest step into and the area with the most traffic in the hotel.

The frequency of cleaning hotel entrances depends on the weather.

Housekeeping attendant have to check doormat regularly to ensure the safety of guest and obtain a spotless condition.

Doormat or entrance mat that are put near entrances is to protect guests from slips and falls and to give a beautiful appearance for the hotel.

B) ENTRANCE

Doormat / entrance mat should be checked and cleaned (safety reason)

Door surfaces particularly glass area should be cleaned from finger prints (aesthetic reason)

THERE ARE TWO RESPONSIBILITIES WHILE CLEANING ENTRANCE AREA :

Broom and dustpan Mop and bucket All purpose cleaner Floor cleaner Glass cleaner Cloths and sponges

EQUIPMENT USED TO CLEAN HOTEL ENTRANCE :

Swab any excess water from the floor using a dry mop, rag or sponge Sweep floor area, including matting or runners. Moop floor area, including matting or runners, if necessary Clean glass areas of doors on both sides, working from the top down. Clean non-glass areas of doors. Pay attention to fingerprints and

smudges around handles and knobs or handles. Polish knobs or handles Clean door tracks Make sure all mats and runners are laying straight and flat. Open each door to ensure proper clearance on the floor.

CLEANING HOTEL ENTRANCE PROCEDURES

Lobby is public waiting room at the entrance of a building. Area with the heaviest traffic in a hotel that needs to be cleaned regularly. Many activities happen in the lobby such as check in and out, window

shopping and socializing. There are no exact rules on how frequent lobby should be cleaned. Knows as the gateway to the hotel.

The procedures of cleaning lobby are divided into two bases : Hourly / daily basis Weekly basis

C) LOBBY

Emptying and cleaning ashtrays. Emptying and wiping down wastebaskets. Cleaning glass and window areas. Wiping and dusting lobby telephones. Polishing drinking fountain. Polishing railings. Removing fingerprints or spots from walls. Dusting furniture and table fixture.

ACTIVITIES FOR HOURLY/DAILY BASIS INCLUDE :

Dusting and cleaning door. Polishing doorknob and wiping surrounding areas. Vacuuming carpet. Sweeping tile or floor areas. Straightening furniture.

CONT…

Polishing wooden furniture. Vacuuming upholstered furniture. Vacuuming / cleaning drapes or window coverings. Cleaning window sills. Dusting ceiling vents. Dusting in high or hard to reach areas. Cleaning carpet edge and baseboards.

ACTIVITIES FOR WEEKLY BASIS ARE :

Glass cleaner Broom and dustpan Mop and busket All-purpose cleaner Floor cleaner Cloths and sponges Dusting solution vacuum

EQUIPMENT ARE USE TO CLEAN THE LOBBY AT NIGHT :

Remove and replace dirty ashtrays. Pick up loose papers and trush. Report any items left behind by guest to your supervisor. Empty trash containers. Replace wastebasket liners. Dust furniture, fixture and lobby telephones Polish drinking fountains. Wipe drinking area dry and polish operating

buttons or knobs. Spot-clean walls and wall fixtures. Dust top sides of any pictures frames. Dust or polish hand railings. Clean hardwood or tile floor areas. Vacuum carpeted floor areas. Straighten furniture, including loose cushions on sofas and chairs.

LOBBY CLEANING PROCEDURES (NIGHT ACTIVITIES)

Place where check – in and check – out takes place. Where most guests will turn to if they have question regarding the hotel. Since front desk cleanliness mirror hotel's, cleaning should be done

thoroughly and with great detail Should be clean during non-peak hour in order not to disturb the front

desk activities. Maintaining front desk cleanliness is as important as lobby. Front desk come in many shapes and sizes. Some are round ,

rectangular, square, semi circle and others. Also have many texture that needs special cleaning and attention.

D) FRONT DESK

Vacuumming and emptying wastebaskets and ashtrays. Wiping down and polishing front desk surfaces to remove finger

prints, smudge, shoe mark and etc.

PUBLIC AREA ATTENDANT should never : Move any papers or other related items from the front desk while

cleaning. Touch or unplug equipment in the front desk area.

RESPONSIBILITIES OF PUBLIC AREA WHEN CLEANING :

Cloths and sponges Dusting solution Vacuum Broom and dustpan

EQUIPMENT USED TO CLEAN FRONT DESK :

1) Remove and replace dirty ashtrays. Restock with matches.

2) Empty trash and replace wastebasket liners.

3) Dust light fixture and decorative wall items.

4) Dust and polish front desk surface. Work from top down, paying attention to

fingerprints , smudges and scuffmarks. Clean around any folder paperwork. Do not move or throw anything away. Report any surface damage to supervisor.

5) Check for smudges around switches and electrical outlets

6) Vacuum behind the front desk area. Cover all exposed areas of the carpet

you can reach including those under tables and chairs. Use broom to get

hard-to-reach areas and edges.

FRONT OFFICE CLEANING PROCEDURES :

Corridor is a passageway that connects hotel room. Most of cleaning routine here involves flooring cleaning. Corridors are covered with durable and attractive carpet design for

easy care and maintenance. Public area attendants have to clear the carpet according to the

standard requested by the hotel.

E) CORRIDOR

Dust mop for dusting high or hard-to-reach areas. Dusting solution. All – purpose cleaner. Wall cleaning solution. Cloths and sponges . Vacuum. Light bulbs.

EQUIPMENT :

1) Dust air supply vents, sprinkles and ceiling corners.

2) Dust and polish light fixtures. Replace burned-out light bulbs.

3) Spot – clean walls Begin at one point in the corridor and work your way completely down one

side then the other until you arrive back at your starting point. Check trim areas around guestroom doors and remove any fingerprints or

smudges.

4) Clean baseboards Begin at one point in the corridor and work your way completety down one

side then the other until you arrive back at your starting point.

5) Clear front and back of the exit door from dirt or dust and check whether it

can close or open properly.

6) Vacuum carpet. Begin at one end of the corridor and work your back to an

exit door.

CORRIDORS CLEANING PROCEDURES :

Lift or elevator is used continuously in hotel. Cleaning is done at night to avoid high traffic of guests. Lift flooring are usually made from carpet or vinyl white the wall and

other surface are probably from glass, wallpaper, mirror or a combination of materials.

Rule in cleaning is to clean all the surface from the top down to avoid dirtying areas already cleaned.

F) LIFT/ELEVATOR

The areas that need to be cleaned in lift are :

No Areas to be cleaned Equipment / chemicals

1 Lift floor Vacuum cleaner / carpet shampoo

2 Wall surface Glass cleaner / damp cloth

3 Hand railing Metal polish / furniture polish

4 Lift door Dusting spray / dry cloth

Cloths and sponges All – purpose cleaner Glass cleaner Dusting solution Dust mop for dusting high or hard – to – reach areas Light bulbs Portable canister vacuum

EQUIPMENTS USED TO CLEAN LIFT :

1) Wipe down exterior of lift door. Clean smudges and fingerprints from outside controls and surrounding wall area.

2) Empty and clean ashtray near lift entrance.

3) Enter the lift and key or push the appropriate control or the interior control panel so the lift remains stationary with the door open.

4) Dust the ceiling light. Replace any burned – out light bulbs.

5) Wipe down interior surfaces. On each wall or mirrored surface, begin at the top right-hand corner and work your way across and down.

6) Clean and polish hand rails.

7) Wipe down control panel so it is free of fingerprints and smudges.

8) Vacuum lift carpet. Begin in far corner and work your way back toward.

9) Vacuum and wipe down interior surface.

10) Close lift wipe elevator door tracks.

11) Key or push the appropriate control on the interior control panel.

PROCEDURES :

THE END