31-9169

GE AppliancesGeneral Electric CompanyLouisville, Kentucky 40225

31-9169

Profi le SmartDispenseTM

Pedestal

SPBD880J

Technical Service GuideAugust 2008

GE Consumer & Industrial

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IMPORTANT SAFETY NOTICE

The information in this service guide is intended for use byindividuals possessing adequate backgrounds of electrical,electronic, and mechanical experience. Any attempt to repair amajor ap pli ance may result in personal injury and property damage. The man u fac tur er or seller cannot be responsible for the in ter pre ta tion of this in for ma tion, nor can it assume any liability in connection with its use.

WARNING

To avoid personal injury, disconnect power before servicing this prod uct . If electrical power is required for diagnosis or test purposes, disconnect the power immediately after performing the necessary checks.

RECONNECT ALL GROUNDING DEVICES

If grounding wires, screws, straps, clips, nuts, or washers used to complete a path to ground are removed for service, they must be returned to their original position and properly fastened.

GE Consumer & IndustrialTechnical Service Guide

Copyright 2008All rights reserved. This service guide may not be reproduced in whole or in partin any form without written permission from the General Electric Company.

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Table of Contents

Control Features ................................................................................................................................................................ 6

Dispenser Components .................................................................................................................................................18

Drawer ...................................................................................................................................................................................18

Installation ...........................................................................................................................................................................15

Introduction ......................................................................................................................................................................... 4

Nomenclature .................................................................................................................................................................... 5

Pump Assembly .................................................................................................................................................................20

Schematic.............................................................................................................................................................................26

Sensor ...................................................................................................................................................................................19

Service Test Mode .............................................................................................................................................................22

Tank Hose ............................................................................................................................................................................20

Troubleshooting the Pedestal .....................................................................................................................................24

Warranty .............................................................................................................................................................................27

4

Introduction

The new GE Profi le SmartDispenseTM Pedestal has the following features:

SmartDispense Technology SmartDispense pedestal holds up to 6 months of detergent and dispenses the right amount, at the right time.

Automatically dispenses detergent and fabric softener based on: size of load, selected soil level, type of fabric or cycle, and hardness of water. Includes Stain Inspector input.

The SmartDispense feature allows you to set your liquid HE (High Effi ciency) detergent and/or softener dispensing preferences for your load. This feature can be used with any wash cycle, except for Rinse & Spin, Drain & Spin, and Washer Cleaning cycles.

GE Profi le SmartDispense Pedestal is available for use on Profi le Washers (model numbers WPDH8800JOWW, WPDH8800JOMG, and WPDH8800J0MV).

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Model Number

Nomenclature

The nomenclature tag is lo cat ed on the top front fl ange of the cabinet.

B = Bulk

S P B D 8 8 0 J 0 W W

S = GE

P = Profi le

D = Drawer

Engineering Revision

ColorWW = WhiteMG = ChampagneMV = Vermillion (Red)

Model YearJ = 2008

Designed for WPDH8800J Washer

The letter des ig nat ing the year re peats every 12 years.

Example:

T - 1974 T - 1986 T - 1998

Serial Number

The fi rst two characters of the serial number identify the month and year of manufacture. Example: AR123456S = January, 2008

A - JAN 2008 - RD - FEB 2007 - MF - MAR 2006 - LG - APR 2005 - HH - MAY 2004 - GL - JUN 2003 - FM - JUL 2002 - DR - AUG 2001 - AS - SEP 2000 - ZT - OCT 1999 - VV - NOV 1998 - TZ - DEC 1997 - S

Nomenclature

6

Control Features

About the washer control panel.

The three hose connector and electrical conduit must be attached between the washer and the SmartDispense Pedestal, or the washer will not recognize the SmartDispense system. (See Installation.)

When you use SmartDispense, it will automatically distribute detergent and fabric softener according to the soil level, water hardness, and load size detected.

Power

Press to turn on the display. If the display is active, press to put the washer into standby mode.

Note: Pressing POWER does not disconnect the appliance from the power supply.

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1

(Continued Next Page)

2

3

7

3Setting Your Water Hardness Level

The SmartDispense feature allows you to input the hardness of your water into the control panel. This helps optimize the performance of your SmartDispense unit.

SmartDispense Detergent Dispenser Water Hardness Calibration

Prior to the fi rst use, the washer needs to be calibrated for water hardness. Please follow directions below to calibrate the washer to the hardness of your tap water.

2

Determine the Hardness of Your Tap Water

In the bag that contained these instructions, you should fi nd a water hardness test strip package. Read the instructions on the package, remove the test strip and follow the instructions to determine the hardness level of your tap water. You will use this information to calibrate your washer to dispense the optimal amount of detergent.

Water Hardness Test Strip Indication

SOFT

HARD

Value to Enterinto Washer

12345

0 RED1 RED2 RED3 RED4 RED

To calibrate your water hardness:

Press the 1. POWER button.

Press the 2. SETTINGS button.

Use the down arrow to select the 3. Water Hardness Setup, and press the ENTER button.

4. The display will show numbers 1 to 5. The washer defaults to setting 3.

5. Use the left and right arrows to select the number determined with the test strip from the table, and press the ENTER button.


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The Instruction Panel

Slowly rotate the instruction panel toward you 1. until it stops. Finally, slide the panel down in front of the tanks into the slot available.

After adding laundry product, lift the panel out 2. of its resting position; then rotate the panel closed until it snaps into its horizontal position.

Note: The drawer will not fully close if the panel is in its open position.

Instruction panel

The Detergent Tanks

To remove either of the two outer tanks, grasp the sensor at the rear of the tank, using the grip provided, and pull the sensor straight up. Loosen the supply tube by rotating the tube and fi tting 1/4 turn in either direction, until the tube can be pulled straight up.

Each tank can hold 350 ounces of liquid HE laundry detergent approximately 100 washes of regular concentration detergent. The system requires that at least 100 ounces of new detergent must be added to the tank to recognize that it has been fi lled.

Detergent is pumped to the washer at the beginning of the wash cycle.

Do not put any other substance into the tanks besides liquid HE detergent.

Do not fi ll the tank while it is removed from the drawer.

The SmartDispense system determines how much detergent to supply to the washer, depending on the load size, soil level, and water hardness.

Do not dilute the detergent with water.

Note: Use only

HE (High Effi ciency) detergent.

Detergent tanks


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The Fabric Softener Tank

To remove the center tank, grasp the sensor at the rear of the tank, using the grip provided, and pull the sensor straight up. Loosen the supply tube by rotating the tube and fi tting 1/4 turn in either direction, until the tube can be pulled straight up. Remove the tank by tilting slightly toward the washer and pulling straight up.

The fabric softener tank can hold 95 ounces of concentrated liquid fabric softener, enough for approximately 75 loads.

Do not dilute the liquid softner with water.

If desired, concentrated liquid fabric softener is pumped to the washer at the correct time in the wash cycle.

Do not put any other substance into the tank besides concentrated liquid fabric softener.

The SmartDispense system determines how much softener to supply to the washer, depending on user inputs for the wash cycle.

Note: Use only concentrated liquid fabric softener.

Fabric softener tank

Concentration Level

SmartDispense can use any liquid HE detergent, regardless of its concentration level.

Many liquid HE detergents can be found in a concentrated form, meaning that it has more active ingredients in each drop, taking up less space as it uses less fl uid per wash.

The concentration level can usually be found on the label or cap of the liquid HE detergent bottle.

You can select the concentration of your detergent every time you change the settings for the SmartDispense feature.

If the concentration is not explicitly identifi ed on the bottle, select Regular as the concentration level when setting the SmartDispense options.


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Dispense Level

SmartDispense can dispense a little more or less liquid HE detergent or concentrated liquid fabric softener, depending on your preferred washing habits.

You can adjust the dosage level every time you change the settings for the SmartDispense feature in order to customize it to the way you normally wash your clothes.

A dispense level of Norm corresponds to a standard dose, as recommended by the liquid HE detergent and concentrated liquid fabric softener manufacturers.

A dispense level of More will add 50% more liquid HE detergent or 100% more concentrated liquid fabric softener than a standard dose.

A dispense level of Less will use 25% less liquid HE detergent or 25% less concentrated liquid fabric softener than a standard dose.

Using the SmartDispense pedestal.

The SmartDispense pedestal automatically dispenses liquid HE detergent and/or concentrated liquid fabric softener into each cycle based on load size, soil level, and water hardness.

To utilize the SmartDispense detergent dispenser, it must fi rst be fi lled. Although any liquid HE laundry detergent and concentrated liquid fabric softener can be used in the SmartDispense system, all liquid HE detergents and concentrated liquid fabric softeners are not the same.

Do not mix any liquid HE detergents of unlike brands, concentrations, or scents within the detergent tanks, as this could cause the detergents to congeal and lead to blockage of the SmartDispense system. Do not mix any concentrated liquid fabric softeners of unlike brands or scents within the fabric softener tank. Do not mix any liquid HE detergents with concentrated liquid fabric softeners in any of the tanks. Remove and wash tanks thoroughly before using a different brand, concentration or scent of liquids.

Caution: Absolutely do not store liquid chlorine bleach, powder detergent, non-HE liquid detergent, non-concentrated liquid fabric softener, or other laundry additives in any of the three tanks. Use only liquid HE detergent, which has been specifi cally designed for use in front-load washers.

To open the SmartDispense pedestal for fi lling, slide open the pedestal drawer to the maximum possible distance. Open the instruction panel by rotating the panel toward you and sliding it down in the slot available.

Note: The fi rst time your washer recognizes that the SmartDispense system has been activated, it will automatically fi ll the supply lines with detergent and/or fabric softener for all active tanks. This process will last approximately 2 minutes and will only occur at the beginning of the fi rst cycle that uses the SmartDispense system.

To Fill Your Detergent Tank:

Select which of the two outer tanks you wish to 1. fi ll. Open the tank for fi lling by turning the cap counterclockwise until the cap is loose. Lift the cap off.

Note: Do not fi ll the tank while it is removed from the drawer. Fluid may be lost while reattaching the tank to the SmartDispense system.

2. Aim the detergent bottle at the opening in the tank and begin to fi ll. Each detergent tank will hold 350 oz. of liquid HE detergent (the largest available detergent bottle is 300 oz.). The system requires that at least 100 ounces of new detergent must be added to the tank to recognize that it has been fi lled.


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3. When full, replace the cap and turn clockwise until tight to ensure proper sealing. If residue is left on the tank, wipe clean with a moist cloth, using a mild soap.

Detergent tanks

4. An indicator will appear on the washer control panel to notify you when the dispenser needs to be fi lled again. After fi lling the tank, the warning message will turn off when the washer is powered on for the next cycle. A full tank using regular concentrated detergent will last approximately 3 months for the average user.

LEFT Detergent LOW

0:48

LEFT Detergent EMPTY

0:48

To Fill Your Fabric Softener Tank:

Open the tank for fi lling by turning the cap 1. counterclockwise until the cap is loose. Lift the cap off.

Note: Do not fi ll the tank while it is removed from the drawer. Fluid may be lost while reattaching the tank to the SmartDispense system.

2. Aim the fabric softener bottle at the opening in the tank and begin to fi ll. The fabric softener tank will hold 95 oz. of concentrated liquid fabric softener. The system requires that at least 30 ounces of new fabric softener must be added to the tank to recognize that it has been fi lled.

3. When full, replace the cap and turn clockwise until tight to ensure proper sealing. If residue is left on the tank, wipe clean with a moist cloth, using a mild soap.

4. An indicator will appear on the washer control panel to notify you when the dispenser needs to be fi lled again. After fi lling the tank, the warning message will turn off when the washer is powered on for the next cycle. A full tank using concentrated liquid fabric softener will last approximately 3 months for the average user.

Fabric softener tank

FABRIC SOFTENER LOW

0:48


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Note: The fabric softener sensor should be wiped clean every time the tank needs to be refi lled. To remove the fabric softener sensor while the drawer is fully opened, grasp the sensor at the rear of the tank, using the grip provided, and pull the sensor straight up. Wipe the surface of the sensor, using a moist cloth with a mild soap; then replace the sensor back in its original position.

Cleaning the SmartDispense Detergent and Fabric Softener Tanks:

Detergent and fabric softener may build up in the bottom of the SmartDispense tanks or on the fl uid sensors. Residue should be removed before refi lling tanks.

Open the pedestal drawer to the maximum 1. possible distance.

Slowly rotate the instruction panel until it stops. 2. Then, slide he panel down in front of the tanks into the slot available.

3. Select the tank that you wish to remove for cleaning. Grasp the sensor at the rear of the tank, using the grip provided, and pull the sensor straight up.

4. Wipe the surface of the sensor, using a moist cloth with a mild soap; then place the sensor on the back surface of the drawer or an adjacent tank.

5. Loosen the supply tube by rotating the fi tting 90 in either direction until the tube can be pulled straight up.

6. Wipe the surface of the tube and place it on the back surface of the drawer or an adjacent tank.

Fitting


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7. Remove the tank by tilting it slightly toward the washer and pulling straight up.

8. Rinse the inside of the tank, using only hot water to remove the residue.

9. Once the tank has been rinsed thoroughly, replace the tank in the drawer before refi lling the tank.


10. Reattach the supply tube by inserting it into the tank and tightening the fi tting by rotating toward the back.

11. Replace the sensor by inserting it into the tank in its original position.

12. Open the tank cap and refi ll with the desired detergent or fabric softener.

13. Close the information panel and the pedestal drawer.

14. Adjust the setting in the SmartDispense menu if any changes were made to the concentration of the detergent selected or to the location of the tank that is being used.

SmartDispense

The SmartDispense feature allows you to set your liquid HE detergent and/or softener dispensing preferences for your load. This feature can be used with any wash cycle, except for Rinse & Spin, Drain & Spin and Washer Cleaning cycles.

2 3

To use SmartDispense:

Select your desired Wash Cycle. 1.

Press the 2. SMART DISPENSE button (button will light up when it is on).

Use the left and right arrows to select which 3. tank your liquid HE detergent is located in (or choose off if you do not want to dispense detergent).

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4. Press ENTER to select liquid HE (High Effi ciency) detergent container.

5. Use the left and right arrows to select liquid HE detergent concentration (located on your liquid HE [High Effi ciency] detergent bottle).

6. Press ENTER to select detergent concentration.

7. Use the left and right arrows to select how much liquid HE detergent you would like to dispense (Norm corresponds to a standard dose).

Note: When you use SmartDispense, it will automatically distribute detergent and fabric softener according to the soil level, water hardness, and load size detected.

8. Press ENTER to select liquid HE detergent dispense level.

9. Use the left and right arrows to select whether you would like to use fabric softener.

10. Press ENTER to select softener.

11. Use the left and right arrows to select how much softener you would like to dispense (Norm corresponds to a standard dose).

12. Press ENTER to select softener dispense level.

13. The screen will show SMART DISPENSE ON.

14. Press START to start the cycle.

15. During your wash cycle, the display will show the current status and options for SmartDispense.

Note: To turn off SmartDispense, press SMART DISPENSE again; to select different dispense options, press SMART DISPENSE twice.

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Installation

The SmartDispense pedestal installation kit includes 4 mounting screws, an electric cord, and a quick connect hose.

Kit Contents

4 Mounting Screws

Electric Cord

Quick Disconnect Hose

ews

Hose

Phillips-head Screwdriver

9/16" Open End Wrenchor Adjustable Wrench

8-mm Socket Wrench

Tools Needed

WARNING: Due to the size and weight of these products, and to reduce the risk of personal injury or damage to the product, TWO PEOPLE ARE REQUIRED FOR PROPER INSTALLATION.

Note:

See washer installation instructions (Pub# 49- 90340) for additional installation requirements and guidelines.

DO NOT remove washer shipping bolts prior to pedestal installation. Shipping bolts MUST be reinstalled, if previously removed.

Care should always be taken when laying the washer or dryer on its side to prevent component damage. Use a pad or protective surface when laying washer or dryer on its side.

Do not lay washer on its back.

To install the pedestal:

Lay the washer on its side.1.

Remove the 4 leveling legs.2.

Back out andremove all 4 leveling legs


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3. Pull the drawer out as far as it will go.

4. Remove the screws from the drawer slides. Detach the wiring connector and the hose connector at the back of the drawer. Slide the drawer out of the base and set aside.

5. Remove the screws from the service panels at the rear of the pedestal and place the panels within the pedestal.

Connectors

Remove screws fromservice panels

6. Place the pedestal against the bottom of the unit. Check to be sure the drawer front is at the front of the unit.

7. Align the holes in the pedestal with the holes in the bottom of the unit. Use a Phillips screwdriver to install the 4 screws through the front of the pedestal and through the rear panels and into the unitdo not tighten.

8. Slide the pedestal toward the unit, until it is aligned front to back. Use an 8 mm socket wrench to securely tighten the screws.

9. Replace the service panels on the back and tighten the screws.

10. Stand the washer upright. Move it close to its fi nal location.

11. Make sure that the washer is level by placing a spirit level on top. Check side to side and front to back.

12. Use an open-ended wrench to adjust the legs in and out. Tighten the locknut against the bottom of the pedestal.

NOTE

To minimize vibration, the locking nuts must be tight.

To reduce vibration, ensure that all four rubber leveling legs are fi rmly touching the fl oor. Push and pull on the back right and then back left of your washer.


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13. Check to be sure the slides are closed.

14. Slide the drawer into the opening. Align the drawer supports to the slides on each side.

15. Open the drawer fully. Reattach the hose connector and wiring connector at the rear of the drawer. Make sure both connections are secure.

16. Reinstall the original screws into each drawer slide. Tighten both screws. The drawer should slide smoothly when you push it closed.

17. Remove the 4 shipping screws, plastic support tubes and rubber grommets on the back side of the washer.

18. Remove 4 protective caps from the rear of the washer and SmartDispense Pedestal.

Connectors

19. Attach the electric connector to the rear of the washer and the rear of the pedestal. Press the cord into the protective holders along the back of the washer.

20. Attach the hose connector to the rear of the washer and the rear of the pedestal. Press all three tubes into the three protective holders along the back of the washer.

Connect theQuick ConnectHose to theback of thewasher

Attach electricalconnector cord

Protective holders

Note: Refer to the washer Installation Instructions (Pub# 49-90342-1) to complete the installation.

PREFERRED CONFIRMATION OF INSTALLATION

Fill your detergent tank with liquid HE laundry 1. detergent and softener tank with concentrated liquid fabric softener.

Set your 2. SmartDispense settings. (See Control Features.)

Run a Speed Wash. This will fi ll your 3. SmartDispense supply lines with detergent and/or fabric softener for all active tanks selected in Step 2.

Note: If the machine could not run a Speed Wash, check the following:

Screw the hose and electrical connectors in 1. lightly on the back of the washer and pedestal.

Make sure all 3 sensors are plugged into the 2. connector on the back of the drawer inside the pedestal.

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Drawer

To remove the drawer:

Pull the drawer out to the fully open position. 1.

Remove the 2 Phillips-head screws (one on each 2. side), that hold the drawer to the drawer slides.

3. Turn the hose connector lockring counterclockwise and remove it from the drawer.

4. Press the release tab and raise the electrical panel.

5. Disconnect the 3 wire harnesses.

Release Tab Hose Connector Lockring

Dispenser Components


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6. Slide the drawer out and lift it from the base.

7. Push each drawer slide back into the base.

Note: Each of the 2 drawer slide assemblies are attached to the inside of the base with a single Phillips-head screw located near the front and a tab located at the rear. Each screw is accessible through a hole in the slide when the drawer is removed and the slide is in the fully closed positioned. After removing the screw, the slide assembly can be pulled from the tab.

3. Disconnect the wire harness connecting the sensor:

Blue harness connects to left-side detergent tank.

Red harness connects to fabric softener tank.

Green harness connects to right-side detergent tank.

4. Carefully lift out the wire grommet from the drawer frame.

Pull out sensor from tank and feed wire and plug up through the grommet opening in drawer frame.

Sensor

To remove the sensor:


Press the release tab and raise the electrical 2. panel. (See Drawer.)

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Disconnect

Tank Hose

To remove tank hose:


Turn connector so that tabs line up with 2. openings at tank top.

3. Pull the hose from tank.

3. Position the tube support vertically in the tube guide; then pull the support and hoses straight up.

Tube Support

Tube Guide

Pump Assembly

The pump assembly consists of three separate peristaltic pumps. Two pumps distribute detergent and 1 pump distributes fabric softener. When activated, these pumps produce mechanical waves of contraction that force fl uids through fl exible tubing. The pumps are not replaceable separately. The pumps are replaceable as a single unit (part number WH20X10049).

To remove the pump assembly:

Remove the drawer. (See 1. Drawer.)

Disconnect the wire harness from the pump 2. assembly.


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4. Remove the 2 Phillips-head screws that attach the pump assembly to the frame.

5. Slide the pump assembly toward the front of the pedestal and out from the 4 guides. (2 guides on each side.)

Note: The end of each inlet and outlet hose is coded with 1, 2, or 3 black rings that signify the location of the hoses on the pump. When installing the pump, ensure each hose is attached at the proper location.

Inlet l Inlet ll Inlet lll

Outlet lllOutlet l Outlet ll

6. Remove the 3 inlet and 3 outlet hoses from the pump.

Guide (1 of 4)

Inlet HosesOutlet Hoses

Note: The pumps are not replaceable separately. The pumps are replaceable as a single unit (part number WH20X10049).

Detergent Pump #2Detergent Pump #1

Fabric Softener Pump

Pump Assembly Cover Removed

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Service Test Mode

The washer control has a service test mode that can be utilized by the service technician in order to test SmartDispense critical components and to access error codes. This test mode will help the service technician to quickly identify failed or improper operation of SmartDispense components.

Caution: Testing is accomplished through built-in test procedures. Unplugging components for testing can damage component connections.

Machine must be in idle mode (blue screen is blank) before entering test. Idle mode occurs when the washer has completed a cycle. If the cycle is interrupted, the washer will drain water when the power is re-applied. The water level switch must reset BEFORE the test mode can be entered. If water remains in the washer, manually drain the washer to reset the water level switch. A failed water level switch can cause an inability to enter the test mode.

To enter the test mode: To exit the test mode:Press 1. POWER button to clear any current cycles.

Note: The display must be blank to proceed.

Press 2. EXTRA RINSE-DELAY START-EXTRA RINSE-DELAY START.

Press the up or down arrow keys to scroll to specifi c 3. test modes.

A washer left in the test mode will exit the test mode and unlock the door after approximately 30 minutes.

Press POWER button.

Test Mode Descriptiont16 Bulk Pumps Test Verifi es all the SmartDispense Pumps work.

t17 Bulk Sensors Test Verifi es all the SmartDispense Sensors work.

t19 Bulk Manual Priming Manually initiates the priming of the Smart Dispenser pumps.

t20 Bulk Primed Status Checks the prime status of the pumps and allows the user to change/reset the prime status.


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Service Mode Test Sequencet16 Bulk Pumps

TestEnter Displays Left Detergent Pump; water fi lls and primes left detergentStart Displays Softener Pump and begins primingStart Displays Right Detergent Pump and begins primingStart Continues cycling through the bulk pumpsPower Drains and returns to service mode screen

t17 Bulk Sensors Test

Enter Displays the status of Left Detergent, Softener, and Right DetergentPower Returns to service mode screen

t19 Bulk Manual Priming

Enter Displays Prime Left Detergent, Prime Softener, Prime Right Detergent with one highlighted

Enter Begins priming selected, with water on to rinse it from dispenser drawerPower Drains; then returns to service mode screen

t20 Bulk Primed Status

Enter Displays Left Detergent Pump, Softener Pump, Right Detergent Pump with one highlighted

Enter Displays LEFT DET PRIMED STATUS; choose status Yes (lines primed) or No (lines not primed)

Enter Returns back to Bulk Primed Status

Power Returns to service mode screen

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Problem Possible Causes What To DoLow Detergent/Fabric The SmartDispense system has Fill the SmartDispense reservoir with liquid Softener message is on approximately 10 cycles worth HE (High Efficiency) detergent/concentrated liquid fabric

of liquid HE (High Efficiency) softener if using the same brand and concentrationdetergent/concentrated liquid of liquid HE (High Efficiency) detergent/fabric softener left in the concentrated liquid fabric softener. If using a differentSmartDispense pedestal brand or concentration of liquid HE (High Efficiency) (20 cycles of 2x liquid detergent/concentrated liquid fabric softener, follow HE [High Efficiency] detergent, the steps to remove and rinse the tank and clean fabric 30 cycles of 3x liquid softener sensor before refilling. After filling the tanks, HE [High Efficiency] adjust the SmartDispense settings if changes were made detergent, etc.) to the detergent concentration. The Low indicator will turn

OFF the next time the controls are powered.

SmartDispense system was Adjust the SmartDispense settings to draw from incorrectly set to draw from the correct tank. The Low Indicator will turn OFFan empty tank the next time the controls are powered.SmartDispense system was Add additional liquid HE (High Efficiency) detergent filled with less than 100 ounces to the tank. The Low Indicator will turn OFF the next time of concentrated liquid the controls are powered.HE (High Efficiency) detergent

Cycle will not start and The SmartDispense system has Fill the SmartDispense reservoir with liquid HE (High Empty Detergent/Fabric no usable cycles worth of liquid Efficiency) detergent/concentrated liquid fabric softenerSoftener message is on HE (High Efficiency) detergent/ if using the same brand and concentration of liquid

concentrated liquid fabric softener HE (High Efficiency) detergent/concentrated liquid fabric left in the SmartDispense pedestal. softener. If using a different brand or concentration Some residual liquid of liquid HE (High Efficiency) detergent/concentrated liquidHE (High Efficiency) detergent/ fabric softener, follow the steps to remove and rinse concentrated liquid fabric the tank and clean fabric softener sensor before refilling. softener will remain in the bottom After filling the tanks, adjust the SmartDispense settingsof the tank to prevent air from if changes were made to the detergent concentration.entering the SmartDispense The Empty indicator will turn OFF the next time the controsupply lines are powered.SmartDispense system was Add additional liquid HE (High Efficiency) detergent to filled with less that 100 ounces the tank. The Empty Indicator will turn OFF the next time of concentrated liquid the controls are powered.HE (High Efficiency) detergent

SmartDispense pedestal Hose and electrical connectors Make sure the 2 hose and electrical connections on the not connected message not installed correctly on the back back of the washer and pedestal are made. Remove and appears on screen of the machine reinstall each connection if needed, making sure to tighten

the connector down as much as possible.

Sensor connections are not made Make sure all 3 sensors are plugged securely into the connector at the rear of the drawer inside the pedestaLift up on the sensor cover at the rear of the drawer tomake sure these connections are made.

Washer waits two Washer is priming the lines The first time your washer recognizes that the minutes before adding of the SmartDispense system SmartDispense system has been activated, it will water at the beginning automatically fill the supply lines with detergent and/or of the first cycle fabric softener for all active tanks. This process will last

approximately two minutes and will only occur at thebeginning of the first cycle that uses the SmartDispensesystem.

Washer starts to spin Washer is sensing the size The washer will spin for a short time at the beginning at the beginning of the of the load in the basket of every cycle when SmartDispense has been selected. wash cycle before water By sensing the size of the load in the basket, the washer is added will be able to determine how much liquid HE (High

Efficiency) detergent/concentrated liquid fabric softenerto dispense. 1

Troubleshooting the Pedestal


25

Problem Possible Causes What To Do

Suds in the washer The SmartDispense system Use only liquid HE (High Efficiency) detergents to avoiddetergent tanks were filled with sudsing. Tide 2x HE Laundry Detergent has been non-HE detergents approved for use in all GE washing machines and

laundry SmartDispense systems.

Follow the steps to remove and rinse tank before refilling. After filling the tanks, adjust the SmartDispense setting if changes were made to the detergent concentration.

Manual washer dispenser was filled Use only liquid HE (High Efficiency) detergents towith non-HE detergent avoid sudsing. Any HE (High Efficiency) Laundry

Detergent has been approved for use in all GE washing machines and laundry SmartDispense systems.

Clothes are not clean Not enough detergent Adjust the SmartDispense settings to increase after a cycle the amount of detergent dispensed during each cycle.

Check that the selected detergent concentration matches the concentration of the detergent in the tank.

Not using liquid Use liquid HE (High Efficiency) detergent.HE (High Efficiency) detergent

Tanks have been filled with Use only liquid HE (High Efficiency) detergent.powder detergent Follow the steps to remove and rinse the tank before

refilling.

Manual washer dispenser was Turn off the SmartDispense system if you want filled with a different detergent to use a different detergent in the manual dispenser. than is in the selected tank Additional detergent may be stored in the second

detergent tank, but SmartDispense settings must be adjusted before a cycle to select the desired tank.

SmartDispense system detergent Follow the steps to remove and rinse the tank tanks were filled with two different before refilling. After filling the tank, adjust liquid HE (High Efficiency) the SmartDispense settings if changes were detergents made to the detergent concentration.

SmartDispense system detergent Follow the steps to remove and rinse the tank tanks were filled with a liquid before refilling. After filling the tank, adjust HE (High Efficiency) detergent the SmartDispense settings if changes were and a concentrated liquid made to the detergent concentration.fabric softener

Clothes do not feel soft Not enough fabric softener Adjust the SmartDispense settings to increase after a cycle in which the amount of concentrated liquid fabric softener concentrated liquid during each cycle.fabric softener dispense SmartDispense system fabric Follow the steps to remove and clean fabric softenerwas enabled softener tank was filled with sensor and rinse softener tank before refilling with

nonconcentrated fabric softener concentrated liquid fabric softener.

SmartDispense system Follow the steps to remove and clean fabric softenerdetergent tanks were filled sensor and rinse softener tank before refilling withwith two different concentrated concentrated liquid fabric softener.liquid fabric softeners

SmartDispense softener sensor Follow the steps to remove and clean fabric softener.has developed a film of dried fabric softener16

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Schematic

J7

Pin#1 Left Tank Sensor

Pin#2 Center Tank Sensor

Pin#3 Right Tank Sensor

Pin#4 Sensor Common

Pin#5 - Ground

J2

Pin#1 Center Tank L1

Pin#2 Right Tank L1

Pin#3 Left Tank L1

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Warranty

For The Period Of: We Will Replace:

GE SmartDispense Pedestal Warranty. (For customers in the United States)All warranty service provided by our Factory Service Centers, or an authorized Customer Care technician. To schedule service,on-line, visit us at ge.com, or call 800.GE.CARES (800.432.2737).Please have serial number and model number available whencalling for service.

Service trips to your home to teach you how to use the product.

Improper installation, delivery or maintenance. Failure of the product if it is abused, misused, or used for

other than the intended purpose or used commercially.Damage after delivery.

Replacement of house fuses or resetting of circuitbreakers.

Damage to the product caused by accident, fire, floods or acts of God.

Incidental or consequential damage caused by possibledefects with this appliance.

Product not accessible to provide required service.

What Is Not Covered (in the United States):

Staple your receipt here. Proof of the original purchase

date is needed to obtain serviceunder the warranty.

This warranty is extended to the original purchaser and any succeeding owner for products purchased forhome use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to anAuthorized GE Service location for service. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warrantygives you specific legal rights, and you may also have other rights which vary from state to state. To knowwhat your legal rights are, consult your local or state consumer affairs office or your states Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

EXCLUSION OF IMPLIED WARRANTIESYour sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantabilityor fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

One Year Any part of the SmartDispense pedestal which fails due to a defect in materials or From the date of the workmanship. During this limited one-year warranty, GE will also provide, free of charge,original purchase all labor and related service costs to replace the defective part.

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