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Three Steps to Deliver an Exceptional Employee Experience

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HR Wants to Drive Employee Satisfaction and Strategic Value

Scale the delivery of HR services depending

on the needs of the organization

Focus more on strategic activities

such as staffing plans and employee culture

Drive high levels of employee satisfaction

with HR

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Employees Desire a Consumer Grade Approach to Service

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HR Service Delivery Doesn’t Match Expectations

Employee Human Resources

Emails Phone Calls Spreadsheets

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Are You Paying for the Pain?

Employee Human Resources

Emails Phone Calls Spreadsheets

80% Repetitive

Tasks

$15.00 per Call

$110 per Form

Processing Error

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What Is the Impact on Employees?How do managers describe consumer services vs. workplace services?

Consumer / workplace service delivery gap leads to:

Employee productivity drain

Negative employment brand

Attrition

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Things Must Change

• “Revolutionize HR to adopt new ways of delivering HR services”

• “Reimagine HR and the employee experience in a digital world”

• “Digital HR is a top priority for 74% of execs”

Source: Deloitte Global Human Capital Trends 2016 (7,000 survey respondents across 130 countries)

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Three Steps to Drive HR Service Delivery Transformation

3. StructuredService

2. SelfReliance

1. ManagedInteractions

Case and Knowledge Management

Employee Portals

Onboarding and Lifecycle Events

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Step One: Managed Interactions

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Step Two: Self Reliance

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Step Three: Structured Service

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Employee Manager

Result - Best Practice Engagement Model

Facilities

ITPayroll

Workforce Administration

Total Rewards

Talent

HR Operations

Employee Relations

Procurement

Global Mobility

Request StatusService Request

System of EngagementAutomated Workflows within HR and across departments

Consumerized user experience on any device

Systems of Record

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Learn More

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