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Applicable change management frameworks and NLP techniques for
CMMI implementation
Henrique NarcisoSPI / Process engineer / Change Manager
Primavera BSS
2012-06-06, Coimbra
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What is Software Process Improvement (SPI)
Processes as they are Actions in SPI
Processes as they “need” to
be
Planned SPI
Emergent SPI
33
SPI Project milestones
Project MilestonesOrganizational assessmentInternal team assessmentInternal capacity report and strategic plan.Executive PresentationKOM – Kick-off MeetingSPI First stepsInternal GAP analysisDetailed Delivery planRelease MilestonesRelease deploymentGap analysisChange MonitoringChange achieved
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Individual and organizational Change Management
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Change Management sucess factors
1. Active and visible executive sponsorship2. Frequent and open Communication about the change
3. Structured change management approach4. Dedicated change management resources and funding
5. Employee engagement and participation6. Engagement with and support from middle management.
66
Sucess factors and Project Milestones
Project milestones vs success factors
1. Active and visible executive sponsorship
2. Frequent and open Communication about the change
3. Structured change management approach
4. Dedicated change management resources and funding
5. Employee engagement and participation
6. Engagement with and support from middle management.
Organizational assessment x x xInternal team assessment x x xInternal capacity report and strategic plan. x x x Executive Presentation x x x xKOM – Kick-off Meeting x x x xSPI first steps x xInternal GAP analysis x x x xDetailed Delivery plan x x Release Milestones x x x xRelease deployment x x x x xGap analysis x x xChange Monitoring x Change achieved x x
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Organizational Change Management
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Change Management Models
Making sense of change - Esther Cameron & Mike Green, page 109 - 2nd edition
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Structured Models for change Management
• Lewin• Kotter• Prosci
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Kurt Lewin Model
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Kotters 8 step model
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Prosci Change Management Process
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ADKAR ModelAwareness
Desire
Knowledge Ability
ReinforcementTM
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What is NLP
Neuro-linguistic programming (NLP) is an approach to communication, personal development, and psychotherapy created in the 1970s.
Connection between:- the neurological processes ("neuro"), - language ("linguistic"), and - behavioral patterns that have been learned through
experience ("programming")
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Scope
NLP is capable of addressing problems such as:- phobias, - depression, - habit disorder, - psychosomatic illnesses, and - learning disorders
"finding ways to help people have better, fuller and richer lives."
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What is NLP?
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Using NLP in Software Process Improvement
Area Sub areasValues and Goal Setting Values
Well-formed Outcomes
LanguageHierarcy of ideasPresuppositionsMeta ModelMilton Model
AnchoringCircle of excellenceStackingCollapsingChaining
Submodalities Visual Auditiv Kinestetic
RapportMatching and MirroringResponsivenessPacing and Leading
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Values and Goal Setting
Values:What do we value?
If a change affects our values, how do we react?
Goal setting:What do you want to achieve?
Will this decision take us to the set goal?
Are all the (parts) parties gaining/understanding the goal?
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LanguageHow we speak, act …
Hierarcy of ideasHow do we think? How do we structure ideas?
Presuppositions
Meta ModelGeneralizing – Broad communication
Milton ModelSpecifying – Getting the details
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AnchoringRecording and destroying “memories”
Circle of excellence- Spatial – Disney strategy
Stacking- Motivation creation
Collapsing- Deleting / neutralizing Behaviour / traumas
Chaining- New behavior aquisition
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Submodalities
Visual
Auditory
Kinestetic
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RapportGetting in synch with others
Matching and Mirroring
Responsiveness
Pacing and Leading
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NLP modelingDissimination of excellence behavior
Step 1. Identify a modelStep 2. Assimilate their behavioral patterns unconsciouslyStep 3. Produce results similar to those of the top performerStep 4. Clean up the patternStep 5. Build a modelStep 6. Pass it on
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SummaryChange Management in CMMI implementationChange Management structured models
NLP techniques to improve change management
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Applicable change management frameworks and NLP techniques for CMMI implementationHenrique [email protected]
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References
Making sense of change - Esther Cameron & Mike Green, page 109 - 2nd edition
Hiatt, J. (2006) ADKAR: A Model for Change in Business Government and Our Community. Prosci Research.
Creasey, T. and Hiatt, J. (2010) “Best practices in Change management,” Prosci benchmarking Report. Prosci Research.
Night Sue. (2002) “NLP at Work - The Difference That Makes A Difference In Business”
Joseph O’Connor(2001) “NLP WORKBOOK”