29_Reforming Public Services_Abash Lal

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Kwdo{dpjlh lg Brld`bdh` pkamhlolez lg ^jolp ^rlfkap jh p kokakhpkrq lg E{bbj  Dbd qm Odo ^E^^I/ JJIB

Transcript of 29_Reforming Public Services_Abash Lal

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Kwdo{dpjlh lg Brld`bdh` pkamhlolez lg ^jolp ^rlfkap jh pkokakhpkrq lg E{bbj

 Dbdqm Odo

^E^^I/ JJIB

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lh pmk kokaprjado erj`(

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Dhdozqjq

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GPPH alhhkapjwjpz d`wdhpdekq

Pmk idjh bkhkgjpq lg gjbkr drk jpq rkidrcdboz olu olqq/ jpq dbqkhak lg erl{h` a{rrkhpqdh` ~lukr jqq{kq dh` jpq jhmkrkhpoz mjem `dpd)adrrzjhe ad~dajpz( Idhz kokaprjado ojhcq

adh bk rk~odak` bz d qjheok mjem bdh`uj`pm gjbkr(

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^jolp ~rlfkap

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4ib~q dh` pmk {~old` q~kk` lg 2>> cb~q(

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Jhgkrkhakq grli Q~kk` Pkqp rkq{opqPmk daak~pdbok q~kk` ~krglridhak adh bk f{`ek` bdqk` lh gloolujhe arjpkrjd6

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•Ijhji{i q~kk` lg 4100 cb~q `luhold` q~kk` dh` ;;> cb~q {~old` q~kk` pdrekpq dh`dwkrdek q~kk` lg 4500 cb~q `luhold` q~kk` dh` :;> cb~q {~old` q~kk`(

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Jhgkrkhakq alhp`((Pmk idjh rkdqlh glr {h~rk`japdbok q~kk` go{ap{dpjlhq

•^llr t{dojpz lg al~~kr adbok lh umjam pmk brld`bdh` alhhkapjlh jq ~rlwj`k`

• D~~ojadpjlhq ojck rkdo)pjik wj`kl qprkdijhe rkt{jrk mjemkr bdh`uj`pm/ umjam ikdhqpmkz hkk` mjemkr q~kk` ~krglridhak dh` mkhak mjemkr ad~dajpz( Dq d rkq{op/ umkh d{qkr jq wj`kl qprkdijhe/ pmk lpmkr {qkrq qmdrjhe pmk qdik bdh`uj`pm ujoo lbwjl{qoz 

/ (

•Idhz ~kl~ok drk udpamjhe Zl{p{bk wj`klq umjam `kerd`kq pmk q~kk` ~krglridhak( Dp~rkqkhp pmk bdh`uj`pm ~rlwj`k` pl ilqp lg pmk AQAq jq lhoz 2Ib~q(

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Alhao{qjlh•Okqqkr bdh`uj`pm dwdjodbok jq pmk ad{qk lg q~kk` wdrjdpjlhq( Pmk id}ji{i bdh`uj`pm glrkdam alhhkapjlh jq lhoz 2Ib~q/ umjam jq hlp q{ggjajkhp glr q{qpdjhjhe alhqjqpkhaz jh~rlwj`jhe t{dojpz qkrwjakq(

•[qjhe UjID] pkamhlolez/ jp jq hlp gkdqjbok pl adpkr pmk bdh`uj`pm rkt{jrkikhp lg mjemoz q~kajdojvk` qkrwjakq ojck pkokakhpkrq(

•Pmk ~rkqkhp brld`bdh` gdajojpjkq drk hlp d`kt{dpk jh pkriq lg alhqjqpkhaz dh` q~kk`(

•Gla{q qml{o` bk ~{p lh GPPH alhhkapjwjpz alhqj`krjhe pmk d`wdhpdekq `jqa{qqk`/ umjamq~kajgjadooz jhao{`kq mjem q~kk` pl adpkr mjem bdh`uj`pm rkt{jrkikhpq glr pkokakhpkrq(

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Rkaliikh`dpjlhq

•GPPH q{r~dqqkq pmk lpmkr jh qmkkr ~krglridhak/ doolujhe prdhqgkr rdpkq {~ pl 4>> Ib,q/ hlp lhoz q{~~ozjhe pmk a{rrkhp `kidh` glr bdh`uj`pm b{p doql pmk g{p{rk `kidh`(•Pl ji~rlwk pmk ~krglridhak lg jha{ibkhp brld`bdh` gdajojpz/ jp jq rkt{jrk` pl ilhjplr Qjehdo plHljqk rdpjl-QHR* dh` dppkh{dpjlh grli pmk brld`bdh` hl`k akhprk ~krjl`jadooz(

• Dq odzjhe lg gjbrk jhwlowkq idh{do {hqcjook` ulrc pmkrk jq doql qal~k lg jhpkerdpjhe pmjq ~rlfkap ujpm HRKED(

•Pmk ad~dajpz-bdh`uj`pm* jq ji~lrpdhp b{p pmk rkq{opdhp ad~dajpz adhhlp bk jh`jqarjijhdpkoz harkdqk {h kqq k alhhka w z k ukkh la dh k w dek kwk q hl i~rlwk

•Pl ji~okikhp odqp ijok qlo{pjlh glr ml{qkmlo` hkk`q/ UjID] alhhkapjwjpz ujoo bk q{ggjajkhp( Qlpjoo k}amdhek okwko/ GPPH alhhkapjwjpz adh pkrijhdpk dh` bkzlh` k}amdhek pl ml{qkmlo`q/

 UjID] adh pdck lwkr(

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•Pmk A{qplikr ^rkijqkq kt{j~ikhpq-A^K*/ umjam ujoo bk rkt{jrk` jh pmk ml{qkmlo`q/ glr UjId}lr GPPH drk a{rrkhpoz bkjhe ji~lrpk` grli Amjhd kpa/ b{p odpkr lh/ ujpm kalhlijkq lg qadok/ q{amkt{j~ikhpq adh bk jh`jekhl{qoz idh{gdap{rk` pl rk`{ak gj}k` alqp bz 7>+(

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Rkaliikh`dpjlhq Alhp`((

Pl r{h pkokmkdopm dh` pkokk`{adpjlh kwkh dp olukr q~kk`q/ Qcz~k qml{o` bk {qk` jhali~drjqlh ujpm lpmkr d~~ojadpjlhq qjhak Qcz~k mdq pmk jhmkrkhp ad~dbjojpz pl r{h kwkhdp olukr q~kk`q lg 1>> cb~q( Lpmkr q{~krjlr ali~rkqqjlh pkamhjt{kq qml{o` doql bkalhqj`krk` umjam adh {qk okqq bdh`uj`pm `{rjhe `dpd prdhqijqqjlh(

 Doql/ Hk{rlqzhd~pja‚q RkIk@j -rkilpk ik`jado `jdehlqpjaq* pkamhlolez adh bk {qk`pl ~rlwj`k mkdopmadrk qkrwjakq umjam hkk` ijhjido ~lukr dh` bdh`uj`pm( Jp ali~rjqkqlg d `kwjak pmdp r{hq lh pul udppq lg ~lukr( Pmjq `kwjak jq jhpkerdpk` ujpm d qlgpudrkpmdp mdq d{`jl‑wj`kl alhgkrkhajhe( Pmjq d{`jl‑wj`kl alhgkrkhajhe r{hq dp 12 cjolbjpq~kr qkalh`( Jp adh bk r{h lwkr d pkok~mlhk ojhk/ dh` jg jp‚q rkojdbok/ ujpm pmk hlrido

il`kiq pmdp uk ekp3 dh` lhk adh mdwk jp lwkr dhz glri lg alhhkapjwjpz(

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Rkgkrkhakq

•El~do Hdjc( -2>44*( @kqjehjhe d q{qpdjhdbok b{qjhkqq il`ko glr k)elwkrhdhak kibk``k` r{rdo pkokakhprkq-KEKRP* jh Jh`jd Rkprjkwk` grlimpp~6,,r{rdocjlqc(jjib(da(jh,mlik,Ik`jd,@kgd{op,@la{ikhpq+2>glr+2>Rkgkrkhak,@kqjehjhe+2>d+2>q{qpdjhdbok+2>b{qjhkqq+2>il`ko+2>glr+2>kelwkrhdhak+2>khdbok`+2>pkokakhpkrq(~`g •Mkkcq/ R( -2>>2*( Jhglridpjlh qzqpkiq dh` ̀ kwkol~jhe al{hprjkq6 gdjo{rk/ q{aakqq dh` olado ji~rlwjqdpjlhq( Pmk

Jhglridpjlh Qlajkpz/ 4=/ 4>4)442(•Hdjc/ E(/ Bdqdwdrdf/ C( ^(/ ' Flqmj/ Q( -2>4>*( Idcjhe k)elwkrhdhak akhpkrq gjhdhajdooz q{qpdjhdbok jh r{rdo Jh`jd6d alhak~p{do `kqjeh glr dapjlh rkqkdram( Jh Amd~~kokp(/ kp do( -K`q(*/ Kokaprlhja elwkrhikhp dh` kokaprlhja~drpjaj~dpjlh/ fljhp ~rlakk`jheq lg pmk lheljhe rkqkdram dh` ~rlfkapq lg JGJ^ KELW dh` k^drp2>4> -~~( 24=)22;*(•Hdjc/ E(/ Bdqdwdrdf/ C( ^( -2>4>*( Idcjhe Aliilh Qkrwjak Akhpkrq Q{qpdjhdbok jh Jh`jd6 D ^jolp Jhjpjdpjwk Lg 

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 Ujpm pmk Q{~~lrp grli k)Elwkrhdhak @k~drpikhp/ Elwkrhikhp lg Cdrhdpdcd•Cji J( Idoodojk{ dh` Qkdh Rlack( -2>>0*( Qkokapjhe q{qpdjhdbok JAP qlo{pjlhq glr ~rl)~llr jhpkrwkhpjlh (Rkprjkwk` grli mpp~6,,ukb(j`ra(ad,kh,kw)4400>1)2>4)4)@L\PL^JA(mpio•Bodck Brdhhlh( -2>>7*( Alhhkapjhe pmk ‟Odqp Ijok’6 D Ali~drjqlh Dilhe Gjbkr)pl)pmk)Mlik -GPPM*/

 UjID]/ dh` Brld`bdh` lwkr ^lukr Ojhk -B^O*( Rkprjkwk` grlimpp~6,,uuu(bodckbrdhhlh(ali,rkql{rakq,`la{ikhpq,kak0>>>,Rk~lrp(~`g •‟Gjbkr pl pmk ~rkijqkq/’ SLhojhk @la{ikhpY/ 2>>7 F{h =/ Sajpk` 2>>7 F{h 47Y/ Dwdjodbok MPP^6mpp~6,,uuu(dhqukrq(ali,pl~ja,gjbkr)pl)pmk~rkijqkq• ‟L~pjado gjbkr/’ SLhojhk @la{ikhpY/ 2>>7 F{h 41/ Sajpk` 2>>7 F{h 45Y/Dwdjodbok MPP^6mpp~6,,uuu(dhqukrq(ali,pl~ja,l~pjado)gjbkr•‟D`wdhajhe r{rdo pkokik`jajhk6 Dh jhpkrwjku ujpm Qdikkr Qdudrcdr’ SLhojhk @la{ikhpY/ 2>>: F{hk/ Dwdjodbokmpp~6,,umdpidppkrq(iacjhqkz`jejpdo(ali,mkdopm\adrk,d`wdhajhe)r{rdo)pkokik`jajhk)dh)jhpkrwjku)ujpm)qdikkr)qdudrcdr