29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release...
-
Upload
aaron-jones -
Category
Documents
-
view
225 -
download
0
Transcript of 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release...
![Page 1: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/1.jpg)
2929
Oded Moshe, Director of Product Management
Beta Release October 19, 2010Official Release November 9, 2010
![Page 2: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/2.jpg)
2929
New Calendar in the End-User Portal
SysAid Calendar
2 www.sysaid.com
• New calendar shows end-users
the request dates and due
dates of the service requests
they’ve submitted as well as all
group events
• Integrated with your help desk
so all information is added
automatically
Create Group Events
• Create group events for
administrators and end-users
who will view the events in their
respective calendars
![Page 3: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/3.jpg)
2929
• Access a dropdown list of the
last 10 items you viewed
e.g. assets, service requests,
end-users, companies
• Click on any item in the list
for instant access to the
pages you’ve already looked
at!
New Dropdown List: Recently Viewed Items
Faster access than ever to important information
Improved Usability
3 www.sysaid.com
![Page 4: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/4.jpg)
2929
Help Desk
• A new set of predefined dropdown filters allow you to easily choose the filters that will appear in your help desk list.
• The expression builder now supports timers e.g. Time to Respond > 15 minutes
• The expression builder now supports relative due dates e.g. “Last seven days,” “Next seven days,” “Has passed”
• You can create escalation rules based upon timers e.g. time to respond, time to repair
Customization is Easier than Ever!
4 www.sysaid.com
![Page 5: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/5.jpg)
2929
• Disable assets you no
longer use and maintain
records of their entire
service history
• Initiate an inventory
update for any asset
from within the asset form
More options for even tighter inventory control
Asset Management
5 www.sysaid.com
![Page 6: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/6.jpg)
2929
End-User Portal
• New customization tool in
the GUI helps you easily
customize the end-user
Submit Service Request
form
• Print service requests
directly from the End-
User Portal
Better usability – for both you and your end-users!
6 www.sysaid.com
![Page 7: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/7.jpg)
2929
Mobile Application
• Easily customize the
mobile
service request form with
the
fields of your choice
• There is now support for
additional help desk
fields
e.g. activities
Improvements to SysAid’s mobile application for your iPhone, Blackberry, and Android
7 www.sysaid.com
![Page 8: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/8.jpg)
2929
• Write to your SNMP devices and update their details e.g. change the owner
name of
a specific printer
• Create filters for your SNMP queries e.g. query the toner level of your printers
only
• Speed has been optimized so SNMP scanning is faster than ever!
Faster and more detailed monitoring of your SNMP devices
SysAid SNMP
8 www.sysaid.com
![Page 9: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/9.jpg)
2929
• CI subtypes can have
their own customized
form view
• Create multiple CI
relationships at once e.g.
connect a network printer
to all the computers that
use it
Configuration management made easy
CMDB
9 www.sysaid.com
![Page 10: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/10.jpg)
2929
• Create permissions on
which administrators
can create, modify,
and delete
Knowledge Base
entries
• Decide which
administrators are
permitted to create
and modify news
items
Tighter permissions on information sharing
Permission Controls
10 www.sysaid.com
![Page 11: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/11.jpg)
2929
Permission Controls
Greater control of admin groups
• Restrict individual reports per admin group so that admins in these
groups can’t see or run the restricted reports
• Choose to hide specific admin groups in service request dropdown
lists
• Create administrator permissions on modifying or viewing CIs
according to the CI owner or group
11 www.sysaid.com
![Page 12: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/12.jpg)
2929
• New and improved
documentation – access it
from anywhere within the
software by clicking on the
“?” icon!
• New search mechanism to
immediately access the topic
of your interest
Improvements to our online help filesGet the info you need to get more out of SysAid!
Online Aid
12 www.sysaid.com
![Page 13: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/13.jpg)
2929
General
SLA Management
• Write custom SQL queries on the measurements lists page to create any
custom list
you want
SysAid Chat
• Force close chats sessions from within the chat console
13 www.sysaid.com
![Page 14: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/14.jpg)
2929
Tasks & Projects
• Create dependencies
between tasks to
coordinate the order in
which tasks of a project
must be completed
Manager Dashboard
• In the Report Wizard,
combine multiple
entities for a
completely customized
report
General
14 www.sysaid.com
![Page 15: 29 Oded Moshe, Director of Product Management Beta Release October 19, 2010 Official Release November 9, 2010.](https://reader033.fdocuments.net/reader033/viewer/2022051613/5514676d550346284e8b5bd3/html5/thumbnails/15.jpg)
2929
Click here to read the release notesand download SysAid 7.5!
General
15 www.sysaid.com