2707 what is new in sap quality management how sap provides continuous improvements in qm
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Transcript of 2707 what is new in sap quality management how sap provides continuous improvements in qm
What is new in SAP Quality Management?
How SAP provides continuous improvements
in QM
Ingo Panchyrz, QM Product Management, SAP AG
ASUG Annual Conference 2013, Orlando FL, Wednesday , May 15
Session Code: 2707
© 2012 SAP AG. All rights reserved. 2 Preliminary 2013
Primary Goals
1. Gain an insight into the customer
connection program focus topic QM and a
sneak peek of the latest enhancements in
the Quality Management module with SAP
ERP.
2. See how the new features and functions
support you in improving your business
processes and increase ease-of-use.
3. Learn how the improvements can be
accessed, implemented, and activated also
for lower releases.
2013
© 2012 SAP AG. All rights reserved. 3 Preliminary
Agenda
Customer Connection Program
Overview of the Customer Connection Program Focus Topic QM [QM CC]
Enhancements in the Context of QM CC
Overview of developments
Prerequisites (switches)
New functions and features
Rollout
Summary
Quality Planning and Quality Inspection
Quality Notification
Quality Control
FMEA
Audit Management
2013
Customer Connection Program Overview of the Customer Connection Program Focus Topic
QM [QM CC]
© 2012 SAP AG. All rights reserved. 5 Preliminary
Lifecycle of the Customer Connection Program
Example of the Project Cycle for the Focus Topic QM
Kick-Off
Call
Final
Call
Decision
Meeting
Selection
Call
Delivery
Call
June 2012 December 2011
COLLECT
Improvement
Requests
SELECT
Improvement
Requests for
Development
DEVELOP
Selected
Improvement
Requests
USE in
Customer
Systems
February 2013
Monthly Calls
2013
Enhancements in the Context of QM CC
Overview
© 2012 SAP AG. All rights reserved. 7 Preliminary
Enhancements in the Context of the Customer Connection
Program Focus Topic Quality Management - Overview
ID Improvement Request QM CC QM Process
7847 Link DMS with Codes
Quality Planning &
Quality Inspection
8471 Improved F4 Help for Master Inspection Characteristics
8376 Enhanced Selection Options for QA32/QA33
7848 Link DMS with Inspection Lots
7866 Enhanced Tree within QE51N
7979 QA08 Enhancements
8272 Action Box – Documentation at Defect Item Level
Quality Notification 8735 Automatic Refresh of Notification Lists
8271 Extension of Residence Time for Archiving Notifications
8719 Improvements Within QGA4 Quality Control
9442 FMEA: Enhanced Copy Functions FMEA
Audit Management with SAP, KPro Enabling with SAP NW
7.40 Audit Management
2013
© 2012 SAP AG. All rights reserved. 8 Preliminary 2013
Activation via Customizing Switch
Customizing switch required for the following
developments:
Function must be activated in
QM Customizing at client level.
The function is reversible.
Improvement Request QM CC Switch
Link DMS with Codes Yes
Improved F4 Help for Master Inspection Characteristics No
Enhanced Selection Options for QA32/QA33 No
Link DMS with Inspection Lots Yes
Enhanced Tree Within QE51N Yes
QA08 Enhancements Yes
Action Box – Documentation at Defect Item Level No
Automatic Refresh of Notification Lists Yes
Extension of Residence Time for Archiving
Notifications No
Improvements Within QGA4 Yes
FMEA: Enhanced Copy Functions Yes
Audit Management with SAP, KPro Enabling with SAP
NW 7.40 (separate switch in Audit Management
Customizing)
Yes
Without activation, new functions are disabled and no UI changes are visible.
Switch also provides
documentation via F1 help
Enhancements in the Context of QM CC
Quality Planning and Quality Processing
© 2012 SAP AG. All rights reserved. 10 2013
Link Document Management System [DMS] with Codes
Enhancement
Characteristics
DMS records can be linked with codes
Assignment possible during code
maintenance or in DMS transaction without
Customizing transports by new transaction
QS41D
Assigned documents can be displayed
within F4 help wherever codes are used (in
results recording, usage decision, and
quality notification processing). Function is
active for F4 helps for selected sets and
code groups
Display functions including preview with
scrolling function provided
Special checks within application if
function is deactivated
Activation via Customizing switch
© 2012 SAP AG. All rights reserved. 11 2013
Link DMS with Codes
Document Assignment to Codes
Documents can be assigned to a code within code maintenance (such as transaction QS41).
Technically the new transaction QS41D is called via the buttons.
The transaction for assigning DMS
records can be called for single
codes or an entire code group.
The assignment of DMS records to codes is not connected to Customizing transport requests.
© 2012 SAP AG. All rights reserved. 12 2013
Link DMS with Codes
F4 Help for Codes Within Results Recording
In results recording, the assigned DMS records for each code can be opened via the
standard DMS viewer within the F4 help.
A new icon / button indicates that at least one DMS record has been assigned.
© 2012 SAP AG. All rights reserved. 13 2013
Link DMS with Codes
F4 Help for Codes Within Results Recording
Scroll up and down
within codes
Open preview
(HTML container)
Scroll within DMS records
and/or originals
Set validity
for documents
In addition to the DMS standard popup,
a preview section can be opened
Close preview (HTML container)
© 2012 SAP AG. All rights reserved. 14 2013
Improved F4 Help for Master Inspection Characteristics
Enhancement
Characteristics
Extended selection for F4 help for
master inspection characteristics used
within inspection plans, standard plans,
routings, and master recipes as well as
QS2* transactions etc.
Additional fields in result list:
Info field 1 & 2
Internal characteristic description
Indicator if MIC is qualitative or quantitative
Indicator if long text exists
Button to be able to call long text of MIC
Enhanced selection by:
Info fields 1 & 2
Characteristic type
© 2012 SAP AG. All rights reserved. 15 2013
Improved F4 Help for Master Inspection Characteristics
Inspection Plan within Engineering Workbench (CWBQM)
Enhanced selection to select also by info fields as
well as differentiator to distinguish between
qualitative and quantitative characteristics
© 2012 SAP AG. All rights reserved. 16 2013
Improved F4 Help for Master Inspection Characteristics
Inspection Plan within Engineering Workbench (CWBQM)
New columns added to the results list of the F4 help for master inspection characteristics
Indicator to differentiate between
qualitative and quantitative characteristics
Info fields 1&2
Internal
characteristic
description
Indicator to identify if long text exists
for master inspection characteristic
Long text of master inspection
characteristics can be called directly
© 2012 SAP AG. All rights reserved. 17 2013
Enhanced Selection Options for QA32/QA33
Enhancement
Characteristics
Report RQEEAL10, transaction
QA32/QA33
Select options for inspection operation
fields (similar to QE51N) included in
“Dynamic Selection”
No switch required
© 2012 SAP AG. All rights reserved. 18 2013
Enhanced Selection Options for QA32/QA33
Dynamic Selection within QA32/QA33
Dynamic Selection
Inspection operation is a separate
folder within dynamic selection
Open the folder via
double-click on
selection criteria
© 2012 SAP AG. All rights reserved. 19 2013
Characteristics
DMS records can be linked with
inspection lots
Assignment is possible during
inspection lot processing and within
usage decision
Assigned documents can be displayed
in various transactions, in particular
during results recording
Special checks within application if
function is deactivated
Assigned DMS records (DRAD) are
taken into consideration when archiving
inspection lots (technical view)
Activation via Customizing switch
Link DMS with Inspection Lots
Enhancement
© 2012 SAP AG. All rights reserved. 20 2013
Link DMS with Inspection Lots
New tab within inspection lot and inspection lot usage decision
transactions
DMS records can be assigned when
creating or changing inspection lots
and/or within usage decision transactions
© 2012 SAP AG. All rights reserved. 21 2013
Link DMS with Inspection Lots
New button within results recording transactions
An icon / button indicates that at least one DMS record has been assigned.
The DMS records can be displayed by clicking the button.
© 2012 SAP AG. All rights reserved. 22 2013
Enhanced Tree Within QE51N
Enhancement
Characteristics
Navigation tree within QE51N can be
enhanced by additional fields (also
append fields)
New BAdI BADI_QE_TREE_QE51N
available in order to flexibly add fields
at inspection lot, operation,
characteristic, or sample node (level)
Default implementation and predefined
INCLUDE structures provided
Enhanced layout (filter value) for better
transparency
Automatic refresh after selecting fields
to be displayed
Activation via Customizing switch
© 2012 SAP AG. All rights reserved. 23 2013
Enhanced Tree Within QE51N
Preview QE51N
Additional filter for each level
© 2012 SAP AG. All rights reserved. 24 2013
Enhanced Tree Within QE51N
Preview QE51N
The list is automatically refreshed. Fields will be concatenated and separated by hyphen ( – )
The maximum length of one line is 255 characters (data element QNODETEXT). If the line
width is longer than 255 characters, the information will be cut off.
The existing structure QETREEINFO has been
enhanced by new INCLUDE structures for
each level of the tree in QE51N in order to
display them within QE51N.
© 2012 SAP AG. All rights reserved. 25 2013
QA08 Enhancements
Enhancement
Characteristics
New flags on existing tab “Deactivate
Inspection Type” within transaction QA08
“Mass Change of QM Inspection Setup Data in
Materials”
One indicator triggers function to delete
inspection types (plausibility checks equal to
existing option within QA08 for deactivating
inspection types)
Deactivated inspection type assignments can
be taken into consideration
“Preferred Inspection Type” indicator can be
set when activating an inspection type
New selection criteria such as batch
management requirement indicator and plant-
specific material status
Report RQMQMM00, transaction QA08
Activation via Customizing switch
© 2012 SAP AG. All rights reserved. 26 2013
QA08 Enhancements
Enhancement on “Activate Inspection Type” Tab
New indicator to “Set Preferred
Inspection Type” when activating
an inspection type
Additional selection criteria available
when activating the function
© 2012 SAP AG. All rights reserved. 27 2013
QA08 Enhancements
Enhancement on “Deactivate Inspection Type” Tab
New indicator to select deactivated
material/inspection type
combinations only
New indicator to delete inspection
types instead of deactivating.
Plausibility checks equal to existing
option for deactivating inspection
types.
Enhancements in the Context of QM CC
Quality Notification
© 2012 SAP AG. All rights reserved. 29 2013
Action Box – Documentation at Defect Item Level
Enhancement
Characteristics
New function module QM06_SELECT_ITEM
and enhancements to select a defect in
order to document an action at item level
Function module includes a popup to select
a defect item (single selection) for which an
action out of the action box should be
documented
The function module can directly be
included in existing customer-specific
follow-up actions used within the
notifications action box.
Example function module
QM06_FA_ACTION_INTERNAL_NOTE_I
provided to create an internal note at item
level
Can be used for documentation as activity
or task
No switch required
© 2012 SAP AG. All rights reserved. 30 2013
Action Box – Documentation at Defect Item Level
Example Action “Create Internal Note”
Popup with defect items is
displayed
Single selection
Layout can be personalized
© 2012 SAP AG. All rights reserved. 31 2013
Action Box – Documentation at Defect Item Level
Example Action “Create Internal Note”
As a result the activity is
documented at defect item level
Header level
Defect item level
© 2012 SAP AG. All rights reserved. 32 2013
Action Box – Documentation at Defect Item Level
Required Steps for Enabling
Example function module
QM06_FA_ACTION_INTERNAL_NOTE_I
can be defined directly as a follow-up action
within the notifications action box in QM Customizing.
Function module
QM06_SELECT_ITEM can be
included in existing customer-
specific function modules used
as actions within the notifications
action box.
© 2012 SAP AG. All rights reserved. 33 2013
Automatic Refresh of Notification Lists
Enhancement
Characteristics
Lists are refreshed every time an object
is opened (change or display mode) via a
worklist
New SET/GET parameter ID
QM_QN_AUTO_REFRESH (value “X”)
allows user-specific control
Reports RQMELL10 (QM10, QM11),
RQMELL20 (QM12, QM13), RQMELL30
(QM14, QM15), RQMELL40 (QM16, QM17),
RIQSMEL1 (IQS8) and RIQSMEL2 (IQS9)
Activation via Customizing switch
© 2012 SAP AG. All rights reserved. 34 2013
Automatic Refresh of Notification Lists
New User Parameter to Trigger the Refresh
A new SET/GET parameter ID QM_QN_AUTO_REFRESH containing a Boolean value
is available to support user-specific control. This means that only if the Customizing switch
and the user parameter are active, will an automatic refresh be triggered after an object call
from the list.
Alternative transaction SU01
Log off and log on again after changing the user parameter in order to refresh the buffer.
© 2012 SAP AG. All rights reserved. 35 2013
Automatic Refresh of Notification Lists
Preview QM10
Open notification and change data (e.g. status / material).
After Save or Back, the worklist is refreshed automatically.
As a result, the changed notification is removed from the results list.
© 2012 SAP AG. All rights reserved. 36 2013
Extension of Residence Time for Archiving Notifications
Enhancement
Characteristics
Field length of field “Compl. date of
notifications“ changed from 3 digits to 5
digits for archiving reports
Affected reports: RIARCQM3, RIARCQM2,
RIARCSM3, RIARCSM2, RQARCNM3
No switch required
© 2012 SAP AG. All rights reserved. 37 2013
Extension of Residence Time for Archiving Notifications
Preview
Example: Start report “RQARCQM3” via transaction SA38
Field changed from 3 to 5 digits
Enhancements in the Context of QM CC
Quality Control Focus on QM Evaluation Cockpit QGA4
© 2012 SAP AG. All rights reserved. 39 2013
Improvements Within QGA4
Enhancement
Characteristics
Grouping characteristics are now
highlighted
Option to show original selection that
was used to create a table or graphical
representation
New function to clear all screens in one
go
New Implementation Type available in
order to display detail views. Example is
provided to display notification data per
quality notification (can also be used as
template for additional customer-specific
screens)
Activation via Customizing switch
© 2012 SAP AG. All rights reserved. 40 2013
Improvements Within QGA4
Define Layout - Grouping Characteristics
Grouping characteristics can be identified
by prefix “ * ” within layout definition
© 2012 SAP AG. All rights reserved. 41 2013
Improvements Within QGA4
Grouping Characteristics Within Tree
Grouping characteristic columns can also
be identified by prefix “*” and corresponding
tooltip within the tree.
Other key figures and columns do not have
the prefix “*”.
© 2012 SAP AG. All rights reserved. 42 2013
Improvements Within QGA4
Select Data Nodes Used – Show Original Selection
New button:
Select Data Nodes Used
© 2012 SAP AG. All rights reserved. 43 2013
Improvements Within QGA4
Select Data Nodes Used – Show Original Selection
• Relevant objects are marked in the tree
• If required, nodes are expanded automatically
• “Focus” topic changes automatically (Inspection Lots,
Quality Notifications etc.)
© 2012 SAP AG. All rights reserved. 44 2013
Improvements Within QGA4
Detail View Within QGA4
Enhanced menu
New implementation type (450)
provided in order to show important
notification header data
© 2012 SAP AG. All rights reserved. 45 2013
Improvements Within QGA4
Detail View Within QGA4
Detail views are displayed on the right-hand side. One screen
section is filled for each entry of the aggregated form.
Other screens can be accessed
via page down / page up buttons
© 2012 SAP AG. All rights reserved. 46 2013
Improvements Within QGA4
Detail View Within QGA4 - Toolbar
With the Detail button the user can directly
navigate to display or edit mode for the notification
Implementation Info
Close View
The quality notification can be called
directly in display or change mode
© 2012 SAP AG. All rights reserved. 47 2013
Improvements Within QGA4
Close Views
The “Close Views” button clears all subscreens in one go.
Applies to tables, graphics, and detail and external views.
FMEA - Failure Mode and Effects Analysis Enable copying of functions, defects, effects, causes
incl. subitems within and across FMEAs
© 2012 SAP AG. All rights reserved. 49 2013
FMEA
Enhancement
Characteristics
Copy the following components from the current
FMEA or another FMEA with lower-level list items
using the Copy and Paste buttons:
Functions
Defects
Effects
Causes
Prerequisites
Characteristics
Move functions within the function list of the
same FMEA.
“Final” flag for relevant methods used within
FMEA initialized in order to provide more
flexibility for customers (for customer-specific
developments).
Activation via Customizing switch.
© 2012 SAP AG. All rights reserved. 50 2013
Copy Elements Within and Across FMEAs Example: Copy defect including subitems
Copy elements within or across an FMEA
including subobjects by using
the relevant buttons.
For you to be able to copy the objects to another
FMEA, the hierarchy profiles of the function lists
must match.
All texts and the following fields are copied:
Screen area Search Criteria: Search Field,
Grouping
Catalog
Code group
Code
Version
Master inspection characteristic
Characteristic type
Valuation specifications
© 2012 SAP AG. All rights reserved. 51 2013
Move Elements Within FMEA
Example: Move function within function list in one FMEA
Move a function within a function
list by drag and drop.
Cut and paste is also supported.
Audit Management Knowledge Provider [KPro] Enabling with
SAP NW 7.40
© 2012 SAP AG. All rights reserved. 53 2013
What is new with KPro in Audit Management?
KPro Enabling with SAP NW 7.40
With the new development in Audit Management it is possible to …
Use KPro for attaching documents to an audit or its components (audit, audit plan,
question list, corrective and preventive action). This also includes the provided
functions (part of KPro) of display, edit, versions, and properties.
Define directories and subdirectories for the bundling of documents for an audit /
audit component via the structure tree
Import a document as an attachment to an audit or an audit component via the
structure tree
Create documents of different MIME types for an audit / audit component directly via
the structure tree (e.g. txt, pdf, Word, …). The possible MIME types are defined via
KPro configuration, i.e. not new functionality for Audit Management.
Display an existing BDS-based document within the audit cockpit
also after activation of KPro storage
View the versions of the assigned documents within the audit cockpit
…
© 2012 SAP AG. All rights reserved. 54 2013
Document Attachment in Audit Management
KPro Usage – Create Document Directory
1
2 3
Use a
document
directory /
folder to group
documents,
e.g. according
to same topic; a
folder can also
have
subfolders.
© 2012 SAP AG. All rights reserved. 55 2013
Document Attachment in Audit Management
KPro Usage – Create Document
A standard document class for audit
management is proposed.
The user can enter name and
description and choose the relevant
MIME type (configuration of KPro).
On choosing Enter, the system
starts the respective editor, for
example, Microsoft Word.
© 2012 SAP AG. All rights reserved. 56 2013
Document Attachment in Audit Management
KPro Usage – Display / Edit Document
Examples: In-place display of the
given document.
The user can switch to edit mode if
authorized.
Enhancements in the Context of QM CC
Rollout
© 2012 SAP AG. All rights reserved. 58 2013
Availability & Delivery
Most of the changes are delivered automatically with EHP7. You do not need to
activate a business function.
Most enhancements must be activated in QM Customizing at client level (shortcut:
transaction QCC0). The function is reversible. Check corresponding SAP Note
1729128.
A download of most of the functions to lower releases (< EHP7) has been done.
Check available downports on SAP Service Marketplace via the SAP Notes or via
the Improvement Finder www.sapimprovementfinder.com.
If developments are to be installed before the Support Package (SP) is available,
the relevant SAP Notes must be implemented separately
For technical reasons, some enhancements are provided by implementation notes
and interface notes. For releases < EHP7 only interface notes will be provided by
the SPs. If – in addition – implementation notes exist, these notes must be installed
separately in addition to the interface note.
For Audit Management, development is done in SAP NW 7.40, a downport to SAP
NW 7.31, SP06 has been done (see SAP Note 1756906).
© 2012 SAP AG. All rights reserved. 59 2013
Enhancements in the Context of the Customer Connection Program
Focus Topic Quality Management – Overview Notes and Availability
ID Enhancement SAP Notes SA
P E
RP
6.0
SA
P E
RP
6.0
EH
P2
SA
P E
RP
6.0
EH
P3
SA
P E
RP
6.0
EH
P4
SA
P E
RP
6.0
EH
P5
SA
P E
RP
6.0
EH
P6
SA
P E
RP
6.0
EH
P7
Sw
itc
h
Downport of QM Customizing
Switches of EHP7 1729128
7847 Link DMS with Codes
1744093
(Interface Note 1750748),
related note 1776662
8471 Improved F4 Help for Master
Inspection Characteristics 1762294
8376 Enhanced Selection Options for
QA32/QA33
1738739 (Prereq.
1802269)
7848 Link DMS with Inspection Lots 1741024
(Interface Note 1743527)
7866 Enhanced Tree Within QE51N 1735818
7979 QA08 Enhancements 1764682
8272 Action Box – Documentation at
Defect Item Level
1777483
(Impl. Note 1770396)
8735 Automatic Refresh of Notification
Lists 1734542
8271 Extension of Residence Time for
Archiving Notifications 1740397
8719 Improvements Within QGA4 1764764 (EHP 3 – 6),
1815584
9442 FMEA: Enhanced Copy Functions 1761243 (Prereq.
1762296)
Audit Management with SAP, KPro
Enabling with SAP NW 7.40
1756906 (via Support
Pack)
Switch
in AM
Summary
© 2012 SAP AG. All rights reserved. 61 Preliminary 2013
6 Key Points to Take Home About the Customer Connection Program Focus Topic Quality Management
Collaboration with customers taken seriously
Solutions driven by and aligned with customers according to
the Customer Connection program
Supporting all aspects of QM
Enhancements in almost all areas and processes within QM
Lowering Total Cost of Ownership (TCO)
Most of the enhancements also provided for lower releases (that is, < Enhancement Pack 7 for SAP ERP 6.0)
Innovation without Disruption
Continuous improvement of existing functionality without disruption Flexibility to activate new processes and
scenarios by customizing switches
Enable customer adoption based on business needs
Enhance customer satisfaction Improve business processes and ease of use
1
2
3
4
5
6
© 2012 SAP AG. All rights reserved. 62 Preliminary 2013
Interesting Links
www.sapimprovementfinder.com
Improvement Finder
Public Idea Place (first registration only)
https://ideas.sap.com
Help regarding tool/process & request access for CC Place via:
http://influence.sap.com
SAP Service Marketplace via the SAP Notes
service.sap.com (requires login credentials)
Questions?
Session Code: 2707
Thank You! Contact Information:
Ingo Panchyrz
Product Expert
Product Management Quality Management
SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
M +49/160-8896680
F +49/6227/78-39222
mailto: [email protected]
http://www.sap.com