2672625 Gati Logistics Corporation

8/7/2019 2672625 Gati Logistics Corporation

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PRANABANANDA SAHOO

Post graduate in logistics & SUPPLY CHAIN MANAGEMENT

INDIA


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Be a globally preferred provider of India-centric supply chain services andsolutions, and a leader in the Asia Pacific region.

Delight customers with quality service by setting new trends throughinnovation and technology .

Be the most preferred organization for all stakeholders.

Be a responsible corporate citizen with unwavering commitment to

environmental protection and conservation

They are based on a desire to achieve sustainable heights in business andencompass a set of customer sensitive corporate values on attitude,

behavior, action and delivery.

Vision and Mission of Gati


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GATIS VALUES - 1ATTITUDE


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GATIS VALUES - 2BEHAVIOUR


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GATIS VALUES - 3ACTION


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GATIS VALUES 4DELIVERY PROMISE


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GATIS MISSION IN TERMS OF

DEVELOPMENT OF BUSINESS

GATIs commitment is to be a

type of business which isdifferent from others and to

play a distinctive role in themarketplace.


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HIGHLIGHTS OF GATI

A pioneer and a leader in Express Distribution & SupplyChain Solutions, Gati has reinvented itself once again!

Youthful, trendy and market driven, Gati is ready to take

up new challenges.

Gatis first of its kind offers and services have created

benchmarks in the industry.

The new mechantronic Express Distribution Centres have

revolutionised logistics and distribution systems acrossthe country.

Gatis Domino Discipline has revolutionised the way Gati

works and has aligned everyone in Gati towards one goal:

Customer Delight.


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ABOUT GATI

Gati is characterized by its:

Speed

Reliability

Discipline


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CONCERNS OF GATI LTD

The key issues include.

CustomerSatisfaction. Abilityto giverightservice atrighttime. Product /service Presentation.

Traffic Building. Layoutoftheservices. Keeping Pace With Technology.


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GATIS ZONES

GATI is divided into 5 Zones

EASTKOLKATTA

WESTMUMBAI

NORTH DELHI

SOUTH SECUNDERABAD

CENTER INDORE


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GATI - MILESTONES

1989 14 Nov : The Birth of new revolution in the India Cargo Industry1989 - Committed delivery- Ontime & intact , else money back

1996 - Alliance with India Airlines

1997 - Introduced the concept of 3PL

1998 - Launches courier services- Suvidha now known as ZIPP

1999 1. Expanded to SAARC Countries - Gati International ,2. Smt Kumudben Joshi, the Honorable Governor ofAP

flagged off the first Gati Vehicle in 1999

3. ISO Certification to Gati

2000 - First logistics company to get ISO Certification ISO 9000-20002001 - Gati Millennium Parcel Express- First Cargo train MUM to CCU

2003 - Award The Best Logistics Company , Launch of Gati@web

2004 - Launched Mechanized Automated Logistics centre at Panvel

2005 - Award Champion CIO Award

2006 - Award The Amity HR Excellence Award


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VISION 2009

Attract and retain high-calibre talent

Achieve RS 1000/- crore by 2009

Trigger for global premiumness in service, profit &

growth by adopting world-class business particles.

Be a responsible corporate citizen

Be among the top 100 companies in INDIA & the

best admired company in the service industry.


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GATI AWARDS & ACCOLADES

First logistics company in India to be awarded

ISO 9001 certification

In 2003 Gati was voted The Best Logistics

Company

Awarded the 'Best Logistics Partner' by HCL

Infosystems for 2005 -2006

For the second time in a row, Gati wasrecognised as a Consumer Superbrand in the

Logistics category of 2006 - 2007.


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GATI AWARDS & ACCOLADES

Amity International Business School awarded Gati the HR

Excellence Award 2006 - 2007 at their 9th International

Business Horizon (INBUSH 2007) for their best business

practices and corporate excellence.

NDTV nominated Gati for the Business leadership

Awards in the logistics category.

Gati Singapore office was awarded the Regional

Headquarter (RHQ) status by the Economic Development

Board (EDB), Ministry of Trade And Industry, Republic of

Singapore


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GATIS DEDICATED TEAM

2750 Trained Professionals

1200 Gati Associates

500 Vendors

1200 Trained Handlers

1500 Trained Drivers


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COVERAGE

Coverage in a month:

Carries 20,000 tonnes of Express cargo

Carries 1.2 million packagesCarries 300,000 Shipments

Carries 700 tonnes of Priority cargo

Covers 3 times the distance of all National Highways.


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GATIS MANPOWER


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PRODUCTS AND SERVICES OF GATI

LTD


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EXPRESS (SURFACE)

Today, Gati has become the face of RetailExpress Cargo.

Providing quality service and value for money.

Over the years Gati has gained expertise inhandling various industry verticals-healthcare/clothing/white goods/electronics/engineering/IT/Telecom/high-

value/ cargo, etc. Gati has more than 2,000 vehicles at its

disposal which cover 3,20,000 kms. per day.


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PRIORITY (AIR)

Gati Priority is the result of an exclusive tie-upwith Indian Airlines, the largest airline networkin India.

strategic alliance with Indian Airlines

Assured space on IA flights

24-72 hour Service

Flexible Pickup & Delivery Options

Containers & Pallets for Safety & Security

Same day service to select destinations.

Multimode network - Air & Surface


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INTERNATIONAL

Gati has now extended its horizons in the Asia-Pacific & SAARC countries. Gati has openedoffices in Singapore, Hong Kong, China, SriLanka, Nepal and Myanmar to strategically

focus on India-centric business Freight Forwarding in Air & Sea shipment.

Strategic tip-up with Global player.

Coverage of more then 200 countries.More then 500 pick-up point in India.

Custom Clearance Services.

Door to Door, Port to Port Services.


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ZIPP

Express Courier Services.

All Metro with committed AM delivery.

Web Base Track n Trace facility.

Mass Mailing Solution.

Pre-Paid envelop.

Air Parcel Services.

Holiday delivery

It provides your own choice of price, and

Transit time options


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GATI SAVER

An affordable surface product especially

designed for your non-commercial packages.

It makes easy to send non-commercial

personal / corporate gifts, news magazines,

catalogues, directories, study materials &

brochures across India. Flat rate of Rs. 89 per package (up to 4 kgs)


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COAST TO COAST

Gati Coast to Coast (CTC) is Gati's shipping division.Set up way back in 1986, the CTC vision was to

become the preferred service provider for all sea

bound cargo in the Bay ofBengal, Andaman Islands

and Malacca Straits.

In the two decades of its existence, Gati CTC has

followed this vision with diligence and determination

and has emerged as a complete solutions providerfor the Indian seas.

4 vessels providing liner service between Chennai-

Andaman islands - Chennai & Chennai- Yangon-

Chennai.


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VALUE ADDED SERVICES

FOD (Freight-on-delivery)

COD (Cash-on-delivery)

DOD (Draft / Cheque-on-delivery)

Inbound Rate Agreement: Ensures hassle-free,

convenient supplies from your vendors.

Holiday & Sunday Pick-up/Delivery

Octroi Clearing Facility: Octroi clearance on behalf ofcustomers

Tamper-proof packing: Special bags for safe handling of

high value cargo


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GATI DELIVERS ITS SERVICES TO

Pharma & Pharma Samples Electronics & Electronic Components

Automotives, Auto Spares

Engg Products, Machinery, Spares

Other in Mfg (Heavy Engg)

Computer, Computer Peripherals

Electrical Appliances, Products, Components

Apparel Industry

Fast Moving Consumer Products (FMCG)

C & F, Courier and Cargo

Printing & stationary


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List of major customers of Gati


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TECHNOLOGY

Online line tracking on www.gati.com

e-POD-Scanned copy of Proof Of Delivery through e-mail

Toll Free Number A 24 x 7 service

e-mail Updates - Tracking your consignment is just a click away

SMS UpdatesMessages on your mobile


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GATIS IT ARCHITECTURE

Gati Enterprise Management System (GEMS)

Custom developed software to cater to the needs of

GATI operations

Oracle Financials - Business Accounting

Oracle CRM - Customer Relation Management

gati@Web


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GATIS IT NETWORK

Terrestrial Links / RF connecting 120+ sites

Other locations have Dial-up / Broad band /

Cable / ISDN connectivity

Widest IP Phone connectivity from Jammu to

Trivandrum

Implemented Wide Area Network (WAN) 3 yrs

ago

VTS Vehicle Tracking System


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GATIS IT NETWORK

Warehouse Management System (WMS)

Human Resource Information System (HRIS)

Shipping System IT Help Desk System

IT Inventory Management System

Gatishipper Zipp data upload and Docketprinting tool

(All are in-house developed and are web based)


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DEPARTMENTS OF GATI

HR Department Marketing Department

Finance Department

Logistic department

Servicedepartment

IT Department

Legaldepartment

Facility Department Operation Department


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HR DEPARTMENT -

Aboard

Caring for our customers precious objects with

domino discipline, we promise to stay ahead in

reach in service quality, wide network, high caliber

responsible people, technology & automation.

Recruitment

We shall recruitment those candidates who have apassion& skill for providing disciplined &

customized service to our customers


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Training

Disciplined training for employees to increase their

quality delivery

We shall continuously access employees attitude,

behaviour, action & delivery in line with the

organizations customers promise.

Employee BondingCreate discipline amongst employees.

Opportunities for employees to gain functional

expertness


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Brand Building

Position the brand in such a way that the brand

benefits & customer sensitivity are communicated.

Direct Marketing

Maintain a database of all customers & intimate them

about our offerings.

Communication in direct materials should be direct to

the point, so interest is generated to the customers.


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Designing & development of Promotional issues

Design promotional material that are attractive &

customized

Come up with innovative ideas & Provide

promotional offers to our customers.

Media & Outdoor Advertisement

Brand communication through these media shouldbe cost effective


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Exhibitions & Events

We shall organize / participate in various

exhibitions & events

Work towards communicating the benefits of our

service to customers through our exhibition & make

our event profitable for customers as well as us

PR activitiesDevelop a PR strategy that is along the lines of

current trends & project the company


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FINANCE DEPARTMENT

Raising Funds

Plan our process effectively to raise funds & make

available for business needs

We will follow domino discipline in fundmanagement & ensure that fund availability does

nt affect customer value delivery

Controlling Expenditure

Build a disciplinary system that ensure that our

methods of monitoring expenditure are reliable

Guidelines to our team members to how they can

control expenditure


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Dealing with banks / Financial institutions

Maintain strict discipline while maintaining records

of all transactions with our Banks & financial

institutions.Relationship with our financial institutions should

be long term

Transaction accounting & control

Upgrade latest accounting procedure to make

accounting transactions speedy for the customers

Understand the customers requirements & try to

reconfirm our internal process of accounting


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IT DEPARTMENT

New technology Introduction Introducing newer technologies through

comprehensive training & focus on improving cost

efficiency.

We will adopt those technologies which help us to

stay Ahead in Reach in the industry

IT infrastructure & Maintenance

Global & local trends to enable elegant & hasslefree methods

Engage in partnership to create best IT

infrastructure in the industry


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Comprehensive & customized IT solutions for

business Process & MIS

Continuous tracking technology trends for

customized IT solution

Comprehensive IT solutions that are friendly &

cost effective & benchmark in the industry

Continuous feed back system for providing

customer sensitive IT solution


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LEGAL DEPARTMENT

Interact with the marketing & salesdepartments to understand what customers

want & prepare the contract accordingly, the

contracts brief & to the point & prepare the

agreements within 48 hrs

Check for any existing trademarks before the

company starts development of any IP & keep

the relevant department informed

Alert & watch all the time to keep any offence

of Intellectual Property.


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Keep all documents & valid IP certificate & in safecustody.

Protection of companies immovable property by timely

payment of property tax & changing respective

properties in companies name. Watch the legal changes & industry laws in domestic

& international markets & update materials

accordingly.

Co-ordinate with relevant departments to organize the

training workshops on legal matters, like legal issues

& DEPS for all the employees & business partners

twice a year.


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FACILITIES DEPARTMENT

We shall always look out for good locations which will suit our

business purpose & purchase land, vehicles at affordable cost

which will be profitable for the organization in future & alert

about the contract status of all the rental premises.

Always be proactive in timely rent payments & settle issues,

regularly check the rent agreements & make renewals on time

Maintaining the vehicles & company assets, if any problems

in the vehicles / company assets then immediate action

to repairs Organize & co-ordinate for the events well in advance,

encourage all the departments to participate in organizing

events.


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OPERATION DEPARTMENT

Monitoring arrival & delivery service levels

Understand customer needs & monitor service

level to provide a fool proof delivery plan.

Create responsible teams of service providers

& vendors for creating technology driven

service levels.

24/7/365 service level monitoring system.


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Statutory

Law & regulation & be alert to the statutory

changes

Follow the laws & inform customers of all the

relating requirements in advance.

Prepare guideline book on all the statutory

requirements & upgrade it regularly.

Use the least documentation for customers for

hassle free experience.


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Customer Problems resolution

Understand customer problem to his business

& social requirements.

Try to resolve the issue before the stipulated

time & reduce customers business loss.

Communicate regularly to the customer.


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Vehicle routing

Provides a cost effective delivery

Continuously reaching on newer & alternative

routes.

Evaluation & modification of the route plans to

enable a disciplined & quality delivery.

Deploying newer route plans, ahead our

competitors to ensure timely & quality delivery

for enabling customers to build better relations

with their end customer


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Vendor Management

Identify & partner with competent vendors to

extend the best service experience for our

customers.

Responsible & integrated vendor management

system.

Continuously monitor the performance of the

vendors


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CUSTOMER SERVICE DEPARTMENT-CALL

CENTERS

Call centre is divided in to 2 types

Front Hand: - Queries of the customers

Back Hand: - Answers of this quarries

There are 9 call centers of Gati all over India.Zonewise, we have call centers @

EAST: ~ Calcutta

CENTRAL: ~N

agpurNORTH: ~ Delhi

SOUTH: ~ Chennai, Bangalore & Hyderabad

WEST: ~ Mumbai, Ahmedabad & Pune


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STRATEGY

Gati International, the global operations wing,

provides us with strategic USP an

international reach, along with a highly focused

expertise in India - centric operations. This

ensures that Gati remains the undisputed

leader not just in Indian operations, but also in

India - focused operations.


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They have an alliance with Jubilee Commercial, anIATA accredited freight forwarder that startedoperations in 1998 as Air Cargo Agent. TodayJubilee Commercial is a member of the Federation

ofFreight Forwarders Associations of India,Federation of Indian Chamber of Commerce andIndustry and International Federation ofFreightForwarders. Jubilee is now set to become a one-stop solution provider for all freight forwardingservices including customs clearance forInternational cargo


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They are the first to offer a money-back

guarantee on their express cargo services.

Keeping customer satisfaction in mind, they

launched the cash-on-delivery scheme and are

also the first to announce a toll-free number to

look into complaints and requests.


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STRATEGY

Plantodomore Roadshows.

Plantoparticipate andorganizedeventsinfairs andexhibitions.to create awareness.

Sponsorshipinvariousevents (including cultural,corporate)

Brandpromotionthrough Direct Marketing tools.

Productpresentationsinfrontmytarget customers(commonpeople).


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PRICING STRATEGY

GATI can be classified basedontheirgeneralpricing strategy. GATImustdecidewhethertheirapproach istouseprice as a competitive advantageortoseek competitive advantageinnon-priceways.

Discount Pricing

Competitive Pricing

Full Price Pricing


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WAYS TO CATEGORIZE GATI LTD

There aremanyways GATI can be categorizeddependingonthe characteristics being evaluated. Fortheirpurposestheyseparateservices andproducts basedonsixfactors

directlyrelatedtomajormarketing decisions: Targetmarketsserved.

Productofferings.

Pricing structure.

Promotionalemphasis.

Distributionmethod.

Servicelevel.


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SOCIAL RESPONSIBILITY

Set up of Gati Nagar in Bhuj District in the year

2001(for Gujarat Earthquake victims)

Gati Government School in Hyderabad started

in the year 2003

30 lakhs donation by Gati Family to Tsumani

victim


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FINANCIAL PERFORMANCE:

The companypostedits highestnetprofitofRs.10.37crore,recording a growth of87%fromthepreviousyearprofitofRs. 5.55 crore.

Theincomefortheyearat Rs.361 crorewasup17%fromthepreviousyear'sincomeofRs.309crore.

Themarket capitalizationofthe company has grownto Rs. 263 crore,postrightsissue, comparedto Rs.65 crorelastyear.


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SHARE PRICE OF GATI


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MARKET CAPITALIZATION OF GATI


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SUGGESTIONS

Create awareness of the company and companysproducts and services among the common peopleby undertaking promotional activities.

Conduct customers meet every year Show to customers companies new technologies,

new products, new procedures for deliveringmaterials & launching of new promotional materials

like broachers, banners & pamphlets etc. In this meeting try to solve their doubts & problems

Find new prospects in retail industry, service

industry, food processing industry, etc.


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CREIL, CHINA WITH GATI, INDIA:

Mumbai, January 11, 2007: GATI Limited, a

pioneer in the logistics sector in India, today

announced the signing of a comprehensive

Memorandum of Understanding (MoU) withChina Railway Express International Logistics

Company Ltd (CREIL), a market leader in China

for rail and road cargo and package delivery.This unique tie up will provide exporters and

importers a unique opportunity for end-to-end

connectivity in the India and China markets.


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Gati in India has delivery capability in 594 out of602 districts in India and China Railway Express

International Logistics (CREIL) has presence in

500 Cities in all 31 provinces of China.

This MoU would result into end-to-end

distributions solutions from anywhere in India to

everywhere in China and vice versa .

The two companies will cooperate in the

development of freight forwarding, express courier

and logistics services in the booming India-China

trade lane.



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Gati in India has a large fleet of 2000+ vehicles

and CREIL had 3500+ vehicles covering even

the remotest corner of respective country

...Gati today offers 1.0 million sq ft of

warehousing space with a plan to double up in

next 3 years ,and CREIL has 2.0 million sq ft of

warehousing space in China . Therefore bringing a perfect synergy in the

dedicated arrangement .



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A GLIMPSE OF GATIS WORKPLACE


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CONCLUSION

GATImustdevelop Relationship RetailingfordevelopmentofRetail Business

Which will help the company

To establish and maintain long-term bonds with

customers, rather than act as if each sales transactionis a completely new encounter.

Companymust concentrateonthetotalretailexperienceandwhich will helpsin generating more business.

Stayintouch with customers.

Promotional Focus.

(Advertising Direct Mail Personal Selling,Directmarketing)


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THANK YOU

2672625 Gati Logistics Corporation

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